STC
Reviews and Complaints

I had my STC Land line 4092942 and wanted to cancel my land line, I went on 18th Feb 2014 STC king fahad office and paid last bill due at that time, but still I am getting sms message to pay bill, fist three four months there was no message, now frequently message is coming, I am really fed up with STC.
Please help. Thanks Arun Thareja

Salam hi i have a big problem when ever i call my dad and he have a stc no too means if i call stc to stc so there is a disscount and i already put my dad number in faimly service in family service they give us 25%off and when u call stc to stc there is 20% disscount but the stc company cut 2sr for 1min thats not fare where is the law i want justice

Dear Sir,

I Sunil Kumar Chopra (Iqama ID Number [protected]) is your customer and enjoying “Hatif Package” . I have visited STC office on king Fahd road 5 times in last 2 months’ time for cancellation of my STC line. First time, I visited STC on 31/08/2014, and made full and final payment of SR 299.70.

In order to confirm the cancellation, I visited them again on September 2nd 2014. I was asked to make an additional payment of SR 13.26. I was told that the line will be cancelled with immediate effect.

Despite of assurance for line disconnection, I was surprised to see the monthly bill. I visited in the third week of the September to enquired about my cancellation request I was told that the system were not working/no power in STC office.

I decided to visit the STC office again on October 11th 2014, in order to settle the final amount and for cancellation of the line. Again I was assured by the customer are executive that the line was be cancelled.

I request STC to update me on my request for line cancellation.

From long time STC is cheating me with excess bills, every month my call will never exceed more than 10 to 15 SR, but STC is charging me huge bills, my Bills from the last 1 Year,
Bi Monthly 20/10/2013=175.92, 18/12/2013=188.66, 15/2/2014=156.31, 15/4/2014=146.16
now bills are monthly, in this case they charge me one month with a bill of SR 50+ and the next month SR 100+
14/5/2014=45.91, 13/6/2014=144.88, 12/7/2014=51.88, 11/8/2014=114.77, 10/9/2014=45.45
for this month just for 2 days they have already charged me SR 11.38 (last updated 12/9/2014), expecting a bill of 100+ this month, I have been to STC office at Exit 9 (Imam Bin Saud Bin Abdul Aziz Road), they are not providing me call summary of local calls, it is mentioned only in minutes, How can I get a Call Summary for local calls

Salam, I bought STC 4G quick net (so called 150mbps) unlimited but I am getting speed only 1mbps and less even strong signals in my locality .
I visited STC service center they just replace they router after 15 days, but speed problem not solved. I complain also on 902 many times they just gave ticket number and closing complain them self no solving problem.
too much disappointed by STC and his 4g quicknet.
DONT BUY 4G QUICK NET FROM STC THEY WITH GIVE YOUR GPRS IN PRICE AND NAME OF 4G 150 mbps.
thanks.

Using
STC APPS, I subscribed to 7 day Jawalnet Internet Package on 29/08/2014
and promptly STC deducted SAR 99 from my Sawa balance and sent a
message to my iPhone saying the package is active. However, when I
started using Internet, this was not so and instead STC started
deducting further amounts from my remaining Sawa Balance based on usage.
I have complained several times to 902 and via My STC(
complaint number #1-[protected]( financial) and 1-[protected]) and
despite getting verbal assurance of assigning high priority to the
complaint, nothing finally happened. STC has misused the trust
and taken SAR 99 from my balance without providing a minute of Internet
service. I strongly object to such poor customer service provided by STC
and demand refund of the amount deducted from SAWA balance.

today i receive a call from0507534741 and [protected] telling all my details and asking i have won lottery by a lucky draw by stc.i recieve a message also same with a number code and they tell me togive them recharge 900 riyals card .i told i will discuss this with my husband, but they tell me they cannot disconnect the call until they can finish the process.when i give 900sr cards they are telling there is message that there is transfer charge money again 1350 and i should pay, so i feel it was a scam.but where they get all our details, surpricing.should take strong action to like this people those who do like this.why this people do like this shameless job, insha allah no barakha will come for their salary they r recieving.i told them with out message i will not believe, they even sent me message by sender name as. al rajhi and stc. if i see them i will cut their tongue, so that they will not repeat it to anybody.allah will punish them, i will pray in haram

Since May 10, 2014, I am not able to receive calls on my land phone. Even after repeated complaints no action has been taken in this regard. STC is eager to upgrade your services, so that they can get more money from you, but negligent on complaints, as they raise invoice as per the package you have subscribed, regardless you are getting proper service or not.

Dear Sir/Madam.

Iam staying in Dammam, i purchased 2 sim cards 1 year back using my Iquama id, recantly i came to know that shop keeper has issued six sim cards without my knowledge.
i went to STC local center i gave complaint also but that person told it will take 15 days block the sim cards, i don't know why it takes such a longer time to block sim cards.
Iam not responsible for anything happens with that number, Please help me out to solve this issue.
below are those six number:
(1) [protected] (3) [protected] (5) [protected]
(2) [protected] (4) [protected] (6) [protected].

Further any sim cards issues with my id proof iam not responsible.

Regards,
Ganesha garudanagiri prabhakara

I am subscribed to STC's Facebook SMS Alert Service through the short code 86677 and it is getting charged every day 0.40 SR.

STC is the only operator that is charging for Facebook SMS Service and all the other telcos in the world are offering this service free.

Even your competition Telco Zain in Saudi is also offering this Facebook SMS Alert service for free.

It is shame on STC that it is cheating its subscribers by charging the end users like this.

If STC need, I will give STC charity and please do not abuse the end users privilege.

Will await for your feedback soon.

I want to report a problem with stc (saudi telecom) you should enquire into and publish as a headline.

Stc is stealing customer's money by upgrading the contracts of customers without their knowledge and sending them very high bills which have to be paid, otherwise they will cancel you service. the upgraded contracts are bound by 1 year contracts, so you have to pay the higher amount for the entire year before you can downgrade back to the package customer wants.

I myself have been a victim and lost thousands of riyals on this. I have complained against stc again and again through their proper channels. they complicate the situation so much, that a normal person can not even understand what the problem is. my neighbour lost sr4000 when he change his house and asked stc to close the previous telephone line. many of my friends have been a victim.

Hi,
On every week tuesday morning, 12 SAR get deducted from my mobile.
Till date I have already lost 60 SAR.
My mobile number is [protected]. I have not activated any special services and neither I had received any sms relating to any service getting activated on my number.
I tried to contact 902 customer care, but no one picks the phone which is absolutely terrible.
I tried STC outlet and they were unable to help me as they did not understand the problem.
Request you to please check and deactivate any such service on my mobile.
Regards,
Dr. Akbar Pathan

Hello friends iI am very disappointed and totally broken down becoz iI Lost my 1900 SR in a fake call iI got on 1/09/2013 at 17:00hrs saying that we are calling from stc and u have won 20000 SR worth lottery in a lucky draw out of 4 in total saudi arabia.first he was talking in arabic then he gave the call to a hindi speaking guy by his accent it was looking like these were pskistani's he held me for 4 hours continously and asked to get the vouchers worth 900SR anything 3*300 sror 9*100 sr so that the transaction can be done.then afterwards he asked for more 1000 SR for money to be send to Al Rajhi bank.he even provided fake id and cheque number.i lost my mind and pais blindly.he then called me even in the morning for adfitional 800 SR iI came to knew he is fraudthis shamelesd mother f****** dont hsve any imaan he brought Allah in between saying "Allah pe bharosa rakho inshsllah ap apni manzil pe pohnch jayenge apke mas basp dua denge so..."this son of a ### dosen't have any faith.i gave all the bad words told him to lay his sister then take the money his name is IMRAN and num from which he called is "[protected]"..kutte ki maut marta saale thu.BEWARE FRIENDS THESE ARE FAKE CALLS SAYING U WON 20000SR LOTTERY..

Just now I was victimized by a fraudelent person who disguised himself as an STC employee coming from Dubai and was based in Riyadh STC and phone call came in my mobile as of 2am saying I won gthe lucky draw of 200.00 Saudi riyals and ask me transfer worth 100sr denomination prepaid cards even though my money that time was only 200 sr. He forced me his tactics to borrow money from friends and colleagues to complete the said amount. He took all the PIN number of the 7 SAWA cards worth 100sr in denomination and gave me the check number6320074569 and fax number [protected] and cash number [protected] after each number was worth 500sr. Told me the amount would be doubled and received cold cash the 200.000 thousand Saudi riyals which will be forwarded in Al Rahji Abha.Only to find out after the conversation he closed his mobile number which was [protected] by the name Mohd nasser Al Assiry.Hope this will serve as a lesson for others just liked me who was victimized by these faked person and want to share my experience to other expats to be extra careful.Moral of the lesson I did not listen to my gut feeling. Thank you and I hope poper actions will be given by STC to these king of fraud people trying to malign and destroy image of STC company.By the way my name is Albina Elane and really did not not know from out of nowhere he got my cp number.I am from Al Arkan Polyclinic working a a dentist. thanks a lot.

Dear Sir,
From past 15-20 days every 2 - 3 days from my balance 5 SR deducting without any reason, i try to contact Cust service after a long waiting Customer excutive didn't provide complete details plz do needful & if is there any service activated in my number plz deactivate

Thanks Your Co operation will be highly appriciated.

Our internet is working very slow since last 6 months too many time I complaint on 906 and customer care representatives always
promise to correct in 2-3 days but no response.

Somebody called me from “+[protected]”, who not disclose name He said that he is a supervisor in STC Company and calling from Jeddah. He said that my STC Sim serial number starting from 899660 is in the list of the lucky draw which include SAWA, mobile companies, and you won 200, 000 Saudi Riyals, he send me temporary password then told me give me password..One Feisal ali also talk from stc.Then I understood that this is a Scam.
Please check it .
SYED.MOHAMMED.TAQUI IMAM.
RIYADH, K.S.A.

1. Its about cancellation/deactivation of home land line phone service.
that time i want to cancel/deactivate my home phone service, but they did not want to cancel the service because they said i just registered already so they give me suspension until next year. the worst thing is at that suspension time they charge me 50 riyal every month which this money only for non-sense waste of time waiting. if i didn't want to wait, they charged me 900 riyal for installation & monthly fees which they said it was free installation (it is mentioned also in the internet commercial) and i didn't even activate the service yet !.. if i knew they charged that much amount i will never ever registered my home phone with this STC company. that time before i want to cancel/deactivate the service, i ask from customer service 907 but they told me with the very worst manner and impolite speech, i have to come to STC center but they didn't tell me the exact location. but alhamdulilah i found the STC center from a friend instead from STC employee or their customer service (i don't know what is exactly their work as customer service.. maybe their work only sitting and shouting on people who call 907)
2. Service at STC Center
Only in this country that is the worst service ever i found from all over the world. when i come there only one staff could talk in English. Saudi Arabia is well known as the biggest population of expatriate from all of the world, how come they didn't talk in International language.. anyway, that time after i succeeded meet with the STC staff, i ask them about this home phone service but they just clarify my payment and this staff doesn't even want to explain more detail.. instead, he is shouting impolitely and complaint to me why i am asking too much. From what i have seen and heard, if i have problems, it should be i as the one make complaint to this service and they must be patient and listen carefully for our complaint right? that time i realized how very worst this Company are.. the lying Services, the stupidest Staffs and every single thing is only disappoint there.
Now my total payment to cancel this STC home phone service are reach until 1000 riyal, which i didn't even have enjoyed even a second.
My advice, DO NOT EVER PURCHASE FROM STC (Saudi Telecom Company) PRODUCT. They have the very ###ing liar & worst Service in whole over the world. Other wise you will have experienced same like us.

Hello!,

I need to be a complain for STC Technical team that in my Building no DP box is available, I complain so many times in STC office in Akhrabia, AL Khobar, & Even i complaint on 907 & 906. No body was taken any action. Please i request STC people to be solve this issues. In our building we are suffering for Internet connection as well as for Land line.
Please i am waiting for yours reply.

Please you may contact me
Mobile: [protected]
Email: [protected]@live.com
Name: Mohammed Sultan