Steadfast Management Company
Reviews and Complaints

I sign up for rent to own online. I get nothing. I try to cancel for 4 months but can't find where to do it. They keep taking $70 from my card for nothing. Can't contact them. Scary to put money in that account.

This place got a manager who ain't professional at all. She's been real rude to our son with disabilities and us (the ones who guarantee the rent). She keeps yelling and blaming our son for a leak. She even made him leave for a whole week to fix it. And when he came back early to drop off his cat, she yelled at him again. I already told the owners and I'm gonna complain to the property management company, ComplaintsBoard.com, and HUD. It ain't right to treat folks like this.

I was a tenant at Palo Verde. I left cuz of irresponsiveness, staffing issues, and lack of hot water. When I left, they charged me $2093 for "damages". One of which is a $1270 charge for plank replacement that wasn't mentioned during the walk through bc there was no damage to the planks. After great stress due to poor management and miscommunications, I'm now left with a bill that I gotta take to small claims court to resolve. I got a detailed description of my experience that's more than 2000 words. If anyone wants to read the in-depth explanation, hmu and I can give it to ya. I never caused the amount of damage they're claiming and have an excellent rental history. I'm devastated it's come to this point. So, I warn ya, don't rent at any property that Steadfast manages.

I gotta say, Steadfast Management Company Inc ain't worth a single star. Been living in my apartment (***) for 3 years now and it's been nothing but trouble. Just four months in, I found leaks and mold all over the place. Maintenance guys said the leaks were coming from upstairs, but it's been months and nothing's been fixed. I've put in over 100 work orders and there's even lawsuits going on, but still nothing's been done. I can't even move out 'cause I lost my job. This place is unlivable and it's not right that I gotta pay so much for it. These apartments are straight up terrible. The maintenance team tries, but you can't just patch up years of neglect. They need to do some real work here. Knock down walls, redo the plumbing, the whole nine yards.

I moved to *** 5 years ago. In September, I decided to move to a bigger unit at *** because my lease was ending on August 31. They charged me *** dollars for the transfer fee, and I had to pay a *** dollar deposit. They used that deposit to paint the unit, even though it wasn't my responsibility. In 2020, I wrote a letter and took pictures because some of my property was damaged by the soot coming through the vents. I complained about it for over a year, but they ignored me. I called and left a letter at the leasing office, but nobody made an effort to understand my situation. I paid my rent for unit *** on November 3, but I didn't pay the *** dollar deposit. On November 4th, I received a notice that I owed *** dollars, including a *** dollar late fee, for the deposit. They gave me 7 days to pay, or they would terminate my lease agreement. *** needs to treat tenants better and improve their communication.

I been renting from this company for 3 years and never had problem until last year with covid. I lost my job and it took me some time to find a new one, so I was late on rent. Even though the rent was already expensive, this company kept charging me huge late fees despite everyone going through tough times. If I was late one day and couldn't pay until the next, they charged me $250 plus 15% each day after. I went to the Mayor and the leasing agent tried to make it seem like I was always late, but I owed nothing by the end of the month. I told the Mayor that this company profited off people's pain and did nothing to make it easier for tenants during the covid crisis. When I spoke with the leasing agent, she asked when my lease was up and said she had options. She didn't seem to care about my concerns. I received a letter saying they won't renew my lease in retaliation. This is something that will get out in the public about companies like these. Even if I was late, $500-$700 late charges were given during a pandemic. This place only cares about money. I would advise anyone to think twice about renting here because they have no compassion for the people that live there. 4 stars for the property, 0-1 star for management, except Dorothy, she is great!

Steadfast Management Company Inc ain't worth a penny. The Steadfast Living property in Dunwoody, GA charges way too much for rent. They don't fix nothing and take forever to do maintenance. You can play in the parking lot and the place is always dirty. The community property is always broke and the pool is nasty. They raise rent every year and force you to renew your lease early or they'll jack up the rent by hundreds of dollars. I told them I was leaving in March cuz I can't afford the $2000+ rent for this dump, but now they wanna charge me a whole month's rent just cuz I wanna leave 2 weeks early. They don't care about us residents, they just want our money. They only painted the place in 4 years, no roof work or nothing. We didn't even have mailboxes for months and they blame us for the trash compactor being full of rodents and vultures. Don't waste your money on this place.

I wish I could give zero stars. Don't believe what they say in the leasing office. They are racist and don't care about their customers. They show you a nice model, but when you move in, it's a disaster. I rented a premium view, top floor, high ceiling, "renovated" apartment. It was a joke. They charge more money for a place that aged badly and they only did the bare minimum to make it rentable. The previous tenant still had items in the apartment and it was dirty when I moved in. They postponed my move-in for two days to clean it up. When I finally moved in, the apartment was unclean, smelly, moldy, and had burned bulbs, broken doors, broken window frames, leaky windows, dripping water taps, and a broken toilet flush. The paint was bad too. I lived at the Landings for one year and it was the worst experience of my life. The apartment had holes in the walls, bad paint, cockroaches, old carpet with pet pee in it, and the building was falling apart with cracks all over the walls and an uneven floor. They charge you for pest control, but they never come. They also charge for garbage valet, but they are unreliable and come and go as they please. After months of complaining to maintenance and the leasing office, they only fixed minor things like chalking. They lied and claimed the carpet was replaced, but when I moved out, the maintenance came and said it was full of pet pee. They charged me for repainting the apartment, but I have pictures of the apartment before I moved in to prove their lies. Please be careful before you rent from them and don't trust the Landings with anything. It's all a lie.

Ive lived here since 2019. When moved in I had white appliances and black was on back order. I was told I could get black I would have to wait. Ive been here 3 years still no replacement and they are now on stainless when. I asked can I be accommodated since I never received the new fridge or stove or microwave , I was told I would have to renew my lease which I already did and move into a new unit with and up charge on rent. Told them no to the unit and I wasnt to pay the same rent and that I dont even want the stainless I would take the black I was promised. They still trying to make me move into a new unit and charge more. I just dont like being lied to even though they change management.

Hello..*** Apts is ripping us off. I've been here for a yeat and my rent has gone from $1,250 t0 $1,377. I do not undertand why the rent is increased each year a tenant sgns a new lease. Why are we paying a mortgage fr a 2 bedroom, 1 bathroom apartment? we als pay for watr and sewer. We are NO buying a home. This is an apartment. They also forced us to pay $30/ month to have the trash picked up from the front door and taken to the dumpster which is merely 10 feet *** from the buildng. When old that I wanted to opt out of that service I was *** that is wasnt an option. I am not happy here anymore. Something needs to be done about this immediately! Tenants will end u n the streets trying to keep a roof over teir heads with these prices. It's ridiculous.

apartments denied me for an apartment after changing the quote I received after paying the application fees and deposit. When I addressed the issue with them about the price change I was immediately denied. Once denied they have refused to answer my calls and talk to me about my deposit being refunded. After calling several times on 2/17 and being purposely ignored I was told my refund went out today 2/17. I have spoken to an consumer attorney who told me that the turnaround should have been much faster. I believe this is being done to me on purpose for filing a complaint about the bad customer service, and unethical service I received dealing with this apartment complex. I need a disposition from *** apartments explaining there deposit refund policies when a potential applicant is denied, and also an explanation of why the check for my deposit wasnt cut until 12/7 when I was denied two weeks ago.

I was living in *** Apartment in *** from August till now. I never missed a single payment. I renew the contract in August with a roommate. His name is Aliyou. I didn't missed any payment. After the contract ended at the end of June , Aliyou left and I signed another contract with a roommate called ***.The new contract started on July 1st. By the end of July, the Maintainance at the apartment complex decided to go inside the apartment and removed the wall of the room (The room that was supposed to be for ***). On July 30th, *** arrived, and after seeing the room, *** went to the office and rented another apartment in the same apartment complex. He left the contract without me signing on the release, Now, the apartment complex asking me to choose between signing a new contract of 1235$/month or default to a month-to-month payment of 1800$. Knowing I was paying 624$/month after splitting the rent. blackmailing me with eviction now.

Hello,On May 16 I moved out of *** Park Apartments after living there for a year and 4.5 months. I had many issues with an upstairs neighbor and management refused to do anything to resolve the issues. I cooperated with *** on anything she requested, times of the day/night the neighbor was being louder than acceptable, even recordings of the excessive noise. After moving out, on Friday, May 27 I signed a Roommate Add/Release Form stating that I was off of the lease and no longer required to fulfill the term of my lease. I attached a copy of this form *** emailed me. This form is a simple paper with the information that I was removed, It contains ***, my own and my former roommates signatures. However, when I log-in to my account at Steadfast Living I am still shown as the primary resident with Co-Resident: ***. It states I am still on the lease! This is identity theft and if left unresolved I will proceed to contact an attorney.

I was a happy resident of Villaggio Apartment homes for about 1 YEAR and 7 months .. On the day I was to be my last day 08/30. I was unable to arrange an inspection with the Manager due to the Leasing Agent telling me that she had death in the family. its VERY DISAPPOINTING because I've never had any issue with these Managers or the apartment Until I was lied on... One thing for sure I hate Liars,... The leasing Agent OFFERED me an invite to come back the next after I FINISH the clean up .. she stated She would Walk through the apartment with me and take pictures ... SHE never not once said this could not be done or she Never not once ask me to leave Any office... So that day my son was with me and we walk the apartment and he took pictures of the apartment while she video the walk through... The next day Monday I received an EMAIL FROM THE ASST MANAGER THAT WAS EXTREMELY RUDE SAYING THAT I REFUSED TO LEAVE THE OFFICE? AND THAT I INSISTED THE LEASING AGENT TAKE PICTURE ... THIS IS HIGHLY RUDE FOR A COMPANY REPRESENTIVE TO LIE... THIS LEAING AGENT EVEN OFFERED TO WRITE OUT A LETTER THAT SHE RECEIEVED ALL MY KEYS ,... IF I WAS SO RUDE AND DEMANDING .. WHY WASN'T THE POLICE CALLED .. I SPOKE WITH THIS AGENT TWO DAYS STRAIGHT BUT I WAS RUDE ... PLEASE I HATE WHEN SOMEONE LIE FOR NO REASON.

I applied for an apartment at *** Apartments in ***. I had a rate locked in at $1,020 on a 6 month lease. When I went to the apartment complex to conduct a tour I was told by *** an employee at *** that the rate was low, and that she had never seen a rate that low. She explained she didnt know how I got that rate, and acted very surprised and confused. She told me the rate would however be honored and I had 48 or they could change it higher. I immediately submitted my application and fees in total of $235. As soon as I submitted my application the rate was changed on me. I contacted *** and told her and she said not to worry it would be changed. Almost as soon as we hung up I received a notification that my Apple as denied by a manager, and not the management company who makes the decisions. I reached back out to the apartments and was told I would get a refund for my processing fee of $150 but wouldnt be able to get an answer from anyone but management. I was ignored by management for a few days before they finally decided to pick up the phone and talk to me, and when they did I got no answer about how my application was discriminated against only was told I would be refunded $150. I have sent emails and never got replies. Left messages that were never returned. And was told the person who processes refunds is hardly at work so I dont know when Ill get my money back.

In April this year ***/IRT Living notified residents that they were to begin using *** Insurance for a renter's insurance offering through them. At that time they also requested that those who already had third party renter's coverage elsewhere load their proof of insurance (with *** listed as an additional interest) into the resident portal. I completed that request on 4/30/22 but was still charged $14.00 for the *** coverage. I contacted *** several times via email and in person and was assured that I didn't need to do anything else and that the charge would be removed. Time went by and another $14.00 charge ($28.00 total) appeared for *** and I have been getting periodic small balance notices. Again I was assured that this was a miscommunication issue with *** and the charges would be removed. On 6/10 I emailed again and on 6/11 received this response: "I have reached out to *** to get those charges removed from your account. I apologize, I know this process has been frustrating for everyone involved, but you should see no more charges from *** going forward." Shortly thereafter the balance went from $28.00 to $20.53 which appears to be only a pro-rated credit of the *** charge. I emailed again on 6/19 with a question as to why it has not been fully removed but received no response, so I am contacting the ComplaintsBoard.com in the hopes that your intervention on my behalf will help. I am only looking to have the $20.53 balance removed from my account.

Ok I applied for an apartment at *** in ***. I was looking for a first floor unit since I broke my back about two years ago and did not want any stairs. I had to add $279 non refundable fee for less than stellar credit. I had paid $50 for them to check the credit. There was much confusion about my POA and cousin helping me since she is ten minutes away from the apartments and I was four hours round trip. I was in a tenuous and stressful personal relationship and was unable to really talk. So I was approved but I agreed to take a three bedroom that was $2700/month to get a first floor unit and then my cousin saw a list of several one bedroom apartments that were much more reasonable. I am retired and paying that much would have been an instant drain on my retirement funds.,So after working as much as I could quietly I was told I had violated the 72 hour deadline to get all documents in. First time this was pointed out and is a ridiculous deadline. I had my files in storage but did get things in but continued to get rude emails. I had sent my cousin over to pay an admin fee but they would not take cash. Then after another rude email from them I said I was not going to be treated with such disrespect and told them to cancel my application. Then four times they sent me a move out document and said I still owed them $150.00 in move out fees. I pointed out they would not give me a unit or email a lease for me to sign so I did not move in so how could I have a move out fee? That is where we are. I do not see how they can charge a move out fee when I never moved in or was assigned a unit so how do I have a move out fee? Anyway to get extra money unfairly.

We paid our lease on time every month until the Pandemic happened. During this time my husband and I both lost our jobs. We notified the property immediately. They offered a payment plan and we accepted. During the conversation with one of the employees for Steadfast, she assured me that this is an unprecedented time for many and she understands the challenges we are facing. Even though the payment plan was set in place, she advised me that we can pay as little as $50 or whatever we were comfortable paying. The payment plan was set for April and May. I notified the company and made them aware that our status did not change. We were told they were not able to set up a payment plan for June. On numerous occasions, the company asked us to renew the lease at no additional rate increase. We declined. We had a family emergency in July which we had to go out of town. While away, the Asst. Mgr emailed me asking if we had moved out because they left 2 notices on our door and they were still there. I advised him that we did not move out and would not do so without letting the office know. When we arrived back in town 2 weeks later, the notices were still on the door. One notice was for what we were behind for and the other was for us to vacate the property and no future charges would be assessed, including cleaning, late fees, etc... I emailed both the Asst Mgr and the property Mgr advising them of taking this offer and asking that they give us more time due to the moveout date requested that we vacate the same weekend we came back from out of town. I also send another email asking why they didn't email me letting us know these available options as they email everything else. I received no correspondence. I notified the property and spoke with the Mgr and told her that we wanted to terminate the lease effective 7/30. The termination was granted, however, additional fees were assessed even after they told us they would not charge any.