Charles Duggan Lettings’s earns a 2.8-star rating from 5 reviews, showing that the majority of tenants and landlords are somewhat satisfied with rental services.
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stealing of tenancy deposit
Rob Duggan found a tenant for our property in 2012 and subsequently secured the deposit with a TDS. However he then left the scheme and we have been unable to contact him since. We have checked companies house and the company is was dissolved in 2016. We have also visited the last known address for him but unfortunately he hasnt lived there for 3 years.
tenant deposit not safeguarded
This company is the managing agent for my flat. He no longer answers calls or emails and I can find no evidence of the tenants deposit being registered or safeguarded. He has asked the tenants for extra money in relation to providing a new key and I have asked him to return this, he has not done so.
I have told the tenants not to deal with him any longer (although since he does not answer calls, it is unlikely they will!) I do not believe that he will return the tenants deposit at the end of the tenancy and he also holds £500 deposit from me to deal with any arising replacements/repairs.
Any advice?
Replied
stole our tenant deposit
Rob was a terrible property manager while managing our property, and then once we ceased using him because we found he was trading illegally he never gave our tenants back their deposit.
He doesn't reply to emails and hangs up/changes his number when we call.
We have had to cover our tenants deposit, and are considering legal proceedings, but worry that he owes so many people money that it'll be a cost we get nothing in return for.
We are not going to respond to ‘unhappyman2012’s comments. Plenty of people have had very similar experiences to us and we just want to make others aware so they don’t have the same experience. We are also looking to get and give advice on resolving these issues e.g. legal proceedings, other complaint mechanisms etc. If anyone would like to discuss please message us directly on here.
Rob Duggan t/as Charles Duggan Lettings let a couple of properties for me and registered the tenants’ deposits with MyDeposits.co.uk Insurance backed scheme.
In order to be a member and protect deposits under this scheme, the agent agrees under contract with MyDeposits.co.uk to keep all tenants’ deposits in a segregated client account and provide copy bank statements as proof of funds annually, or more frequently if requested. If the agent is subsequently unable to provide this proof then MyDeposits.co.uk cancel the agent’s membership.
MyDeposits.co.uk recently contacted me to inform me that they were cancelling Charles Duggan Lettings membership and after several email exchanges with Rob to get my tenants’ deposits back, I have started civil proceedings. However, surely this breach of the contract with MyDeposits.co.uk and the client account deficit is evidence of criminal intent to defraud?
For reasons of data protection MyDeposits.co.uk could not give me details of exactly how many other landlords or deposits were involved, but indicated that there were a significant number. If requested by the Police, they said they could provide all the necessary information/evidence and would gladly do so to help pursue rogue agents.
I have reported my case to Action Fraud emphasizing that they should get in touch with MyDeposits.co.uk who can provide evidence of the many other Landlords who have also been victims. Action Fraud, however, have suggested that, whilst they cannot investigate all cases of potential fraud that are reported to them, they would be more likely to pursue this particular case if further complaints were reported to them.
No Band wagons here Rob, just plently of people with very similar issues, we can't all be wrong.
Not saying there all wrong Nick but not all right
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Replied
estate agent has stolen rent and tenants deposit
Rob Duggan is a fraudman with his numerous lies, late payments, promises to pay, even sending fake copies of a bank transfer and stealing tenants deposits. I have since discovered that he seems to have been doing this for years and is aware that people are going to start taking civil action so wouldn't surprise me if he is having money paid into hi...
Read full review of Charles Duggan Lettings and 9 comments
Replied
unagreed extra charges
I hired this letting agent to rent my property out and dealt with Rob. He was referred to me by a trusted source. Very pleasant to deal with before a tenant was found but in the end he deceived me and withheld unagreed charges from tenant's first payment. I've given him enough opportunity(4 months) to return the dues before now.
Unlike any other agent I appointed, Rob did not get me to sign a terms of business. I asked for this document a number of times so everything was agreed in writing but never got it(now I know why). We agreed to a set fee for an introduction only let, no extras to pay - I was to do my own tenancy contract, inventory, tenant check in etc and I confirmed this a few times along the way even before accepting the tenant.
I handed the keys over to the tenant before I got the dues in my bank. When I got them they seemed to be less than I expected. I had to chase Rob for the breakdown and it took him a month to email me the 'breakdown of charges' document(due to his understandable personal circumstances at the time I should add). Straight away, I disputed the extra 'setup and admin' charge that was never mentioned and never agreed to. The first time I found out about this charge was in this document. I have chased Rob since and 3 months now but no agreement for a refund.
There were couple of other issues too. Rob miscommunicated and had me remove the (heavy!) washing machine only to find out later that the tenant never asked for that so I had to drag it back and reinstall it. Also, a couple of days after checking in the tenant and making sure everything was ok, I got a weird text from Rob saying he was disappointed with me that the tenant is unhappy(!). I left the tenant happy for sure, we have a very cordial relationship and they've got my contact anyway in case of any issues so Rob's text was surprising and even the tenant was taken aback.
Basically, I want Rob to return the extra bogus charges or more if I have to struggle further.
Oh yea, lately Rob threatened me that he will speak to his solicitors if I take this any further action!
The complaint has been investigated and resolved to the customer's satisfaction.
Rob's new company: https://beta.companieshouse.gov.uk/officers/thqxVMaXetw3ZMurr2zo7K49vFQ/appointments
Hi guys, I would like to prepare a youtube video about fraudman Rob and fraudwoman Joddy to inform the people what people they are. Does anybody want to help me ?
Rob - I hope you will deal with the issues and concerns as so far we've not seen a penny.
Rob had this property to rent 17 Gwynne Road, Caterham, CR3 5FH, and land registry had this as a property he possibly owns.
He seems to have been doing this for years and is aware that people are going to start taking civil action so wouldn't surprise me if he is having money paid into his girlfriend Jody Higgins account. Seems very odd he would ask my tenants to pay last months rent into a different account. Not sure if there is a way with the account number and sort code to find out who the named account holder is?I know he drives a flash BMW X but apparently said it's on finance when I told him to sell his flash car and pay back my money that he has stolen. I'd be surprised if he owns a house in his name as he seems to know that any assets tied to him will possibly be taken, please let me know if you do find anything further out. As soon as I told him I was going to report him to the police he was very smug and said it's a civil matter. The house he is in now is rented I don't think he can get a mortgage because he has done this type of thing before, also renting makes it easier to move in doesn't it. I wouldn't be surprised if he is looking for else where to live now as so many people are now starting legal action that have his current address. I just hope his papers get served before he does another runner. Although not so easy to totally remove himself from the Croydon area when his children's grandparents live in Forestdale. I wonder if they know how many people he has stolen from hopefully the poster shared on Facebook to inform landlords and tenants has revealed to his family and friends that he is not the successful honest business man he parades around pretending to be but rather the fraudster that he really is. I am disgusted that he has seems to have been able to get away with doing to people for so long... Charles Duggan Lettings, Charles Duggan Estates, Charles Duggan International and so on😡😡
Colchester? What the hell are you on about? I have no intention of moving Kelly as I am dealing with what has gone wrong with the business!
Not sure if you're able to help, but do you know if it's financially worth taking civil action if he owes £2000?
Thanks.
I think he may have a rental property in Caterham so that maybe an asset.
Started civill action recently.
Unfortunately I have also experience this fraudster, he has failed to return my tenants deposit of 6 weeks and rent money paid by them. He appears to move around the country and set up shop after shop repeating the process of gaining your trust then dissolves his company changes his number and steals tenants deposit money which of course laMelodramatic are then liable for. What's most infuriating is it seems he has been getting away with it for years, he seems to know the police are not interested as its a civil case. a friend of mine also used him and he has kept a months rent and their tenants deposit also. I have pictures of him to report him to Rogue traders but before they will entertain such a case they need a few people to complain about him. Please can you all report him as I will be doing so. His girlfriend Jody Higgins claims she knows nothing - really he has been doing it for years and she knows nothing? when I contacted her on Facebook now under e name 'Jo Dy' she said she was not interested. Well it's a bit more difficult for him to get away with now he has children and family ties to Croydon so the net is closing in. I named and shamed him on Facebook and he had the cheek to report me to the police,
I have not committed a criminal offence but was asked not to share his address on Facebook as Rob was concerned for the safety of his children. I think rather the case that people obtain his address to actually then be able to take civil action. I believe he may have plans of setting up another shop in Colchester next. My family and friends continue to wish to inform people of this con-artist via social media as it is their right to do so who am I stop them, it seems although the police are aware he is still trading from home and continuing to steal money it is not within the realm to do anything. Therefore civil action, trading standards and Rogue traders seems the way to go and obviously making people aware.
Kelly before you keep posting stuff on the internet you really need to get your facts straight! I have dealt with all issues and concerns but you seem to be the only one who keeps making stuff up and harassing me and my family! I will have to report you to the police again... and again Charles Duggan Estates is not trading! And let me explain Charles Duggan Lettings was what the company first started as a sole trader I then wanted to go Ltd so I was going to call the company Charles Duggan international I then decided not to go with that and called the company Charles Duggan Estates that's why there was a name change on companies house.
Don't lie and say that I smugly said the police won't do anything that it is a civil matter! ( please post evidence of me saying this )
Like I have always said my partner Jody has nothing to do with the business whatsoever so please stop saying she has.
And you seem to think that your slander will go unreported if there is anymore I will speak to the police officer that has already spoken to you once!
I am going to report this to the police again Kelly because this is totally untrue and slander again!
Yes Rob we are all wrong are we? This is a legitimate complaints site I've not contacted you so it's not harassment. The only only one that seems to tell lies is you so report what you like. And since your so interested in giving the history about your company how about you explain actually where is my tenants deposit and the withheld rent that you have withheld not just of mine but all the other people you have done this too. There is a difference in a business in trouble and taking money that's not yours! You say your trying to sort it out but have told so many lies I've got evidence of you saying it will be paid by the close of business etc etc and still no money received! So don't expect anyone on here to believe you! Also refusing to return calls and changing you number is hardly showing your wanting to sort it out is it. You have threatened me with renewal fees for the company Charles Duggan Lettings last month yet you were supposedly not trading still. I've got all the messages to prove it, or is that why you have changed your number?
Changed my number what are you going on about Kelly my number has always been the same and has never changed
Oh sorry maybe my tenants got that wrong then when they said they tried to contact you to kindly ask yet again where their deposit is, since it's still not been returned. They seemed to think that they had to call Jody in order for her to call yin to them call them back. As I've not tried to personally Contact you I'm going by what other people have informed me as sadly I was unable to confirm to my tenants that still looked money had been returned. Lots of unhappy people.
Can you please give your number then Rob, as when we've tried to contact you on multiple occasions you've hung up on us and then the number has become disconnected?
I have never changed my number Zoe it is the same as it has always been.
his facebook: https://www.facebook.com/profile.php?id=100015756303720 he changed the name, Robert Jones now :-)
😂
Hi, his address: Rob Duggan/Matthew Higgins - Jody Higgins, [removed]
facebook: https://www.facebook.com/jody.higgins.16
Thank you 😊
Stupid Question, but has anyone been paid by Rob Duggan?
Macman1 don't let him scare you with your in a bit of trouble he seems to like to threaten people. I don't particularly want him knowing what we are discussing any further so please email me if you have anymore info and likewise I am share my findings with you also.
No problem
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Charles Duggan Lettings emailsrobduggan2808@outlook.com100%Confidence score: 100%Support
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Charles Duggan Lettings addressCapital Business Centre 11F, 22 Carlton Road, South Croydon, CR2 0BS, United States
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