Straight Talk Wireless
Reviews and Complaints

Your customer service is terrible. My mom used up her hot spot and instead of just cutting off her internet service, you cut off her entire phone. They kept asking for a 4 digit pin number that she repeatedly told them that she couldn't remember after ten years. They kept asking her for the last four digits of a credit card to verify her account after she repeatedly told them that she buys a service card. She doesn't even have a credit card. Some CS workers would use the last numbers that she has called to verify and some of them acted like they didn't know what she was taking about when she suggested that they do that to verify her account. My mother is in very poor health and needs at least her basic phone service. Talking with your horrible excuse for customer service makes her downright sick. I personally will be switching to a different company as soon as it is convenient. It would be in your best interest to better train your people. Her number is [protected] she does not remember the pin and she does not have a credit card. Please restore her service. Thank you.

August 14,2022. I called customer service because when i tried to use my Hot Spot a message appeared on my ph. that my plan does not support mobile tethering. I pay for 20GB Hot Spot a mo. The last 2 mos this has happened but last month i couldnt get it resolved. Anyway they have told me my Hot Spot is used up but ive only used 7 GB? For 6 days I've been trying to speak with a live person and finally a woman gets on the line and i cannot understand her. Then she tells me they are closing and someone will call us back. Not to mention I'm on the ph. each time for over an hour then they hang up on me. This company is a scam and ever since they've merged with Verizon I've had nothing but trouble that never gets resolved.

Been buying unlimited plans for almost eight years. Now for the last three weeks my talk and text have been shut off completely for 6 to 8 hours a day. This has caused me to miss work calls and cost me money. Customer service either can not or will not help me. Not sure why they would treat a customer of over ten years this way. Their service has been terrible lately and customer service has only really helped me one time out of hundreds of calls.

Straight Talk now says they are Trac-Fone, and thereby Verizon.

I do not want to use Verizon. I told person, who did not speak english very well, and kept saying I do not understand you.

Several hours later i called back, to try to get the second hand set activated, and number moved over.

I get nothing but waiting a long time on the line, and then. "I am sorry, the number you dialed is no longer in service."

I have spent hours, first driving around to get a SIM card to use in second phone. Had to purchase another phone card.

Now Hours more with Service Reps who can see previous agents statement, and hang up.

On July 30, 2022. I phoned straight talk customer service line because my phone was not working. The phone was reading unable to connect to network. The agent sent me through all the different scenario to see if they could get the phone back online. After over an hour of trying. I was told I would get a call back. No one called. Later that evening my daughter tried calling. She was disconnected 5 times. On that Sunday she tried taking the phone back to Walmart for assistance and they told her it was a straight talk problem. So again I called customer service. Went through the same steps with no resolve. Continued calling everyday for 5 days no phone connection. Then tried using the chat mode. First two days, i was told I'd get a call back no one called. Then I talked to an agent that had me do a factory reset that cleared everything off my phone. Lost all contacts, messages, photos everything. But still didn't fix the phone. Promise a call back. No one called. I finally after 9 days talked with agent and after going through all those steps and test of phone again. Said I would be mailed another phone. As of today, it's been 16 days and I still don't have a working phone. So I called customer service again this morning. As he's asking all these questions about phone numbers I've called and credit card numbers on account. I haven't called anybody in 16 days. I gave the information I had and he still says he can't verify for security purposes. Im highly frustrated with this process and he kept saying I'm sorry. I don't believe that for a second. Because if straight talk was sorry. I wouldn't be without a phone for 16 days. I asked to be transferred to someone else who could help me. He said he was that someone. I asked for complaint line number. He didn't have it. He told me to call back in an hour and maybe I could pass the security clearance. I was told I was being mailed a new phone and I don't have it. Dealing with straight talk customer service has been the worst experience. And no-one has told me why my phone stopped working or what else I could do to have service. This is the first time I've ever had problem with straight talk, it's been good until now, that's why I haven't left and gone to another carrier. But it's rediculous that I or any customers would have to jump through hoops to get satisfaction for a product.

worst customer service ever. no one can answer you without being transferred multiple times and you will be told that you can not speak to a supervisor if you ask to speak to one. they will place you on hold with no on answering the line leaving you to call multiple times. no one listens to you they are just quick to transfer. spend the extra dollar and go to T-Mobile.

did a chat as well as a phone call about every straight talk customer's in my area not having cell service, was told to many times that it was my phone that had the issue, it isn't my phone it is a tower issue. I need my cell phone as do a lot of people in my area for my business. Repeated myself in chat and to the lady on the phone and then asked for a supervisor just to be told that there is no way to escalate my call, that they were trained to do that job. I asked for the cprporate number to be told that they could not give it to me...

I purchased an iphone Xs max from Best Buy and paid for it to be an UnlocKed cell. Then transferred my service from one cell to this cell. Today I had the number ported from Straight Talk (due to the unsatisfactory buy by Verison 😑). But now cannot get the new service up and running because Straight Talk locked my unlocked cell! Not only have i been unable to get service on this from from new provider but was hung up on when I wanted to speak to supervisors. Evidently straight talk not only locks phones without customers being aware, they then will not allow you to complain about it. So I am having to wait “24 to 72” hours for them to unlocked a cell that should never have been locked AND I have no phone for emergencies.

I have been a long customer of straight talk, but since the network changes has been a nightmare for me, my children, and neighbors for months. First, my service was shut off while waiting on my forced new sim for the T mobile network. Activating this sim took multiple days and calls to technical service to get to work. I lost my job at this point as work was fed up with not being able to contact me via phone or text since this took weeks to resolve. So, the next service shut off was to get a Verizon Sim, which was the sim shipment delayed and took weeks to get, still no service, but I would get a free month of service. Which I did get on my account. However my phone did not work. I called again and told it was because of my S8+ phone did not have the 5g or wifi calling feature. So I had to get a new phone and a new sim. I had to buy an Att and Verizon sim, which again was delayed for weeks. I get my s20+ 5g phone and still wtg on my sim card. The att sim card I paid for also never made it and was sent back to the sender. I tried to active my S20+ with the Verizon sim for days on the phone. Day 2, I do get internet, but still don't have phone or text service at this point. This has effected my whole life, as I can get a job or even verify my identity to login to my apps to pay bills or even work my vacuum cleaner robot. I deserve a paycheck as I have been on the phone with straight talk for over 30 hours at this point and still don't have text or calling, so fed up... still no phone ot text

In March 2020 I purchased a used iPhone off of letgo. It was unlocked to Verizon service. My now 20 year old daughter purchased a straight talk byop pack and activated her phone. She had been using that phone until August 4th 2022. I upgraded my AT&T iPhone XS to an iPhone 12 pro. My XS was completely paid for, so I gave it to my daughter. She ported her number from that phone on the 4th to the 12 pro. I have a 10 year old daughter that needed a phone as well so we agreed to give her the iPhone 8. Like before we purchased a straight talk byop started pack. Once I replaced the sim and tried to activate it, the phone would not work. There’s no service at all. I called straight talk. After an entire day of waiting on hold and being hung up on, someone tells me that the phone had been reported as fraudulent. Now I’m completely confused because up until august 4th it was active. I asked several times to speak with someone else and was declined. I was declined speaking with a supervisor in other departments as well. Nobody has any answers for me. Not only is there a language barrier, but the representatives are rude and don’t like to admit when they are wrong. They told me to call Verizon (and I’ve never had service with them only through straight talk) and ask them why is there a flag on the phone. I honestly feel between yesterday and today a representative screwed up the service and don’t want to admit it. I guess I will take my service elsewhere. It seems like you don’t get the service that you deserve anyway.

I have an account with Straight Talk. My daughter and her husband also have an account. They each have their own phone. My daughter's husband is abusive and threatens to shut her phone off all the time.

I called in and talked to 3 different people wanting to transfer her phone to my account. The first person could not understand what I was asking to do at all.

The second person told me they could not do it I needed to talk to the technical department. I had to call back in and finally got to the technical department.

The man told me he took care of it and took my credit card information . He assured me he transferred my daughter's number under my account and her number was on auto pay.

I have not received the usual notification when Straight Talk takes money out of my account. So I foolishly called back in and asked to speak to a manager. I was told the calls are transferred outside of the US and she could not transfer me to a manager.

I tried to explain the problem and the bottom line was she told me they can't transfer a number to another account. They can change the payment method, but my son-in-law would then have access to my credit card number!

What kind of a company is this! I now do not know if an employee of Straight Talk is going to use my credit card!

I went to Verizon because they were offering a good deal that I could get my tv bill cheaper.Well I check out a phone bought it no booklet to tell how to use and told them I don't know much about Apple so took home fought with for 2 hours got stressed out couldn't turn a page. Went back where got and said don't want this and I want my number back on my straight talk phone. They took it back and said I can't get it back for 48 hours usually that has to go to port. I looked at them in shock and they called there portal and the woman said it didn't even get to the port yet .This was on July 26 at around 4 pm EST.Since then I had called straight talk all night on 26 . On 27 th all day and all night between straight talk and Verizon.I was told at one o'clock on 28 th I will be called and and should be able to get phone number back on Phone. Well the guy at first acted like he didn't know what I was talking about so I asked him for supervisor and he said he was then said oh he sees it here but it will be 48 hours I said I already been waiting 48 so he said I'll get call back on 29 at 4 pm and promised they would get it back on.Got my call he said he sent the email to someone they just have to answer ok he said keep turning your off then check every half hour and might be back on.After an hour or two I went to straight talk app and told Arene of the service what was going on and she tried to help me out and thought I should be getting made a call back for 7:15 pm which then I talked to Ricardo he looked up everything then all of sudden told or seen may not get in on until Tue the 2nd of August. It's like unbelievable I have been with staight talk for over 10 years and I'm treated like this.Verizon got everything to staight talk in plenty of time. Someone here at staight talk has a hard on for me or something.I believe when I asked for a supervisor than he coped and attitude and is making me pay.You can check all the recording s of me calling the last three days that I was always respectful and almost every customer care person lied about it being worked on will have today , I for sures .My name is Patrick Aaron THE number is [protected] mien # [protected]. You have treated me good in past what's going on. I been cut off at least 10 times on 26 & 27 by employees.If you look up you will see I am telling facts and truth.

I filed a complaint back in June because this un-American company and its lack of values had hung up on me intentionally several times for absolutely no reason other than they either didn't know what to do or they just simply do not care whatsoever about their customers. The back story is as follows; Straight talk said I needed to get a new sim card and switch over to Verizon. Well, they sent it and a followed the directions as instructed once I received the card. I called them and explained why I was calling and I was transferred to technical. After explaining why I was transferred THEY hung up. At first, I gave them the benefit of doubt and called back and explained that the call dropped so they asked for my number that way I would get a call back if it happened again. So, as before once I explained the situation they transferred me once again and when they answered I explained what happened and what the phone issue was. Well, they hung up again. This happened a total of 5 times. I filed a complaint and "Sara" sent an email apologizing and saying someone would contact me. They called several times in a row but would hang up on me when I answered, they sent 5 emails in 5 minutes. It was like they were following protocol by contacting me a certain amount of times but not allowing me to respond so they can show a log that they "tried" to contact me. Sara sent an email apologizing and there was a link that she said would square me away with the issue they had created, but as you can imagine from a company that lacks values and is a perfect example of an un-American company looks like nothing was done. In the end, it was a link to a chat where the guy said my chip for Verizon wasn't valid. This is a card they sent me, makes no sense. I missed 2 appointments that I can never get back to, and I won't mention how much I was yelled at by my boss for not calling. I am currently looking to talk to a lawyer. It's ridiculous that these bad companies can take advantage of paying customers and get away with it. I'm sure this is just the tip of the iceberg. What was a simple thing that "they" were having me do, tthat urned out to be a fine example of their company's true values? Just an all-around Bad business.

I have been with Straight Talk since 2016. Took my existing Phone 6 and they sent me a SIM card to accommodate the phone. In 2019 I decided to treat myself to a new phone, and I purchased a brand new iPhone XR on March 5, 2019 for 802.49 (including tax and shipping). I paid it outright, with my debit card, paid in full, so I never financed the phone. Same SIM card worked on that phone, so I didn't need to do anything else. Flash Forward to June 2022. Text received stating that ST was switching to Verizon Network and we must call to get our new SIMs by a certain date, or we would lose service. Got the new SIM. Suddenly, calls are dropping, lots of dead zones, which I previously did not have. Dropped calls and area of np service affect my livelihood. I have no choice but to switch carriers to one that has acceptable coverage in my area. At first, ST doesn't want to port my number. Finally got them to do that. However, when I got my new SIM for my new carrier, It won't work on my phone (which I paid for in full from Apple website). ST has locked my phone and will not unlock it because, according to them, I haven't had service with them for more than 60 days. I now have no phone and therefore cannot work. I'm also at this point paying for a service plan I cannot use because my phone is virtually worthless now. Their solution? Buy a new phone. I cannot afford to plop down another 1200 for a new phone. This phone belongs to me outright and as far as I'm concerned, had no business locking it. I would understand if I was making payments, but I purchased this phone 3 years ago.

I would like for the issue to be resolved and to be reimburseded from the time I purchased the phone card and service until they get they get the issue resolved. On July 8th I bought my monthly phone card like I always do online. And for the first two to three days my service did not work whatsoever I could not send or receive any text or calls as well as any data. I had contacted customer care service anywhere from five to seven times in which I was placed on hold for 2 hours before speaking to a representative and then being on the phone with them for "troubleshooting" for another hour or so for it only to end in they had no resolution and they would be transferring me to the "higher ups" only for the call to be disconnected and at the end of it all for none of the issues to be resolved after wasting 3 hours. Finally about the seventh time calling I had eventually spoke to somebody after once again what was 3 hours of hold time for them to somewhat fix the situation I was only able to call and text certain phone numbers for the first two days after I had finally spoken to somebody which at that point had been a week and a half since I had purchased my phone card so it's about the first 3 days I went completely without service and then for the next four to five days I went with only being able to make certain phone calls and text messages to certain numbers not all of my contacts to then completely stopped working again I could not make any calls and or text. I then had to call back to customer service again only to be placed on hold for about 2 hours be told at the end of it they would be transferring me over only for it to be disconnected and it not to be resolved yet again. I finally spoken to somebody that I guess is the higher up in the branch and then was told the same thing that they would be transferring me up to their manager the highest person of the branch only for me to be yet again disconnected not to mention almost each and every representative that I have spoken to has been basically very rude and you could tell they could care less about my situation even though I told them I am a boss and I am a single mother who needs their phone in order to live day-to-day life for my career and my children. It has now been almost 2 weeks and I am still having the same issues. I went as far as even buying a new phone after a week of this happening thinking that maybe it was my phone and that if I got a new one the issues would be resolved they are still not resolved I would like to be reimbursed for the days in which I did not have service for even though I paid for full service and have not gotten the full service I am going to attach only a fraction of the screenshots that I have that show the amount of time that I have been on hold and only a fraction of the the times that I've contacted customer support I have been a customer with them for a while now so it really upsets me that I am paying full price for a service and which I am not receiving.

I have problem with no service at my house. I lost service and a week later called and ended up talking to an philapina operator, the end resurt I was to receive a new sim card in one two three days. It is now three weeks. I have weent thru the process of calling 3 times and the person tries to transfer me to shipping dept for me to find out where the sim card is 3 times they have hung up on me. please help my number is [protected] I am using [protected] to call on

I attempted to terminate my phone service with Straight Talk on 7/14/22 after having been with this service for approximately 6 years. I intended to begin using Cricket Wireless for my phone provider and called Straight Talk on or about March of 2022. I was told at that time that I was "under contract" and was not able to terminate my services with Straight Talk. I waited until June of 2022 and called Straight Talk again. At that time, I was told "there is not contact with Straight Talk, so you can cancel at any time." In July of 2022, I went to Cricket and began the process of starting services with them. After speaking with multiple customer service reps at Straight Talk, the Customer Care Rep with Cricket told me "just go home and have them unlock your phone and put the new sim card in and it should work." I did just this and again after speaking to multiple Customer Service Reps (9 to be exact) and 3 hours on the phone, I was told that they would no unlock my phone unless I paid a 300$ "unlock fee". I was told that I wasn't eligible for the "free unlock" because I did not register my new phone which I added to Straight Talk approximately 18 months earlier. I was then told that they couldn't unlock my phone until it was registered. The "registration" process was simply asking my name and confirming my address. I was then able to get my phone unlocked ONLY after I paid the 300$ unlock fee. When I purchased this phone 18 months earlier I added this phone to my Straight Talk plan. However I was told that because I didn't CALL them to register it, I had to pay the 300$ unlock fee. To my knowledge, I have never received anything in writing indicating that a person has to CALL Straight Talk in order to "register" a new phone. I feel that this is a scam in order to get customers to stay with Straight Talk. I feel that I am entitled to this 300$ back since I have never seen any written information indicating that a customer must call to register their phone in order to get a "free" unlock service.

my phone was stolen i had the balance i paid on july 5th on my debit card and have proof it worked and thet turned on my new phone, i returned the phone for a cheaper model 3 days later in stevenson al. after the return i could no longer get into my account I have been on the phone for 5 days had a generated ticket waited for 36 hours before they could reactivate my number after black listing it, and worked with them on my account for 3 days about getting the balance of the mon. i bought turned on to the number because they said i couldnt transfer my balance to a diffrent number even if it were a straight talk phone same true for the min. I had on the account ready to use whenever i wanted to for rewards. ok so howcome my number is still showing active i have no security codes credit cards or sim numbers that will work to access my account, they have been changed by someone who never had the codes to have changed them but straight talk! so did someone in the company wanna be cute and changed all the info on my account i acant get them to let me talk to management all they say is theyve been trained, this is absurd and not anyway to treat a customer! I have no satisfaction about my phone number i use to work with ui have now become 5 days behind in my client follow up My customer service skills are 100% I have been trained also and realize the fcc has a hard time keeping track of all the scre ups staight talk has hidden. however I will stay on this untill i get someone to activate my phone number to omy name i have 7 months of charges on my credit card that is no longer on my account however i have statements showing diffrent. what can hyou do? can you get the iproblem of the dissapearing phone account resoved and maybe call me at my employement since i have no cell service even tho i bought a card to use they say i need to go back to walmart and buy some TOOLS? who are these ppl i spoke to do they have an employee number can you send my a transciption of what happend per the conversations since the 6th of july on my account? also my e mail is attached janjanjanstone @gmail.com ot call [protected] let me know and by the way i know already you understand my concern...[protected]

[protected] is my number. Customer support - outsourced to india where the simple concept of transferring number and service to old phone is unfathomable. The lack of common sense is just ridiculous. Unable to transfer due to not understanding that had no access to phone because screen busted. Could not simply put old number and service back to old phone. Gave all of what security bs I had but "shawn" was so [censored]ing incapable and kept me going in circles for an hour. This should only be a 5 minute call. I've seen all the negative reviews and fully understand why everyone runs the other way from straighttalk. [censored]ing incompetent [censored]s!