Straight Talk Wireless
Reviews and Complaints

I have called several times this morning to simply switch my number over to Verizon , which is something out of my control. I called the first time and was transferred over to technical support and started to give info and it hung-up. I called back spoke with a lady and explained what happened and she put a call back for 15 mins just in case it hang-up. Well, the guy started to give me the spill and hung-up at first I thought how can this be happening and called back. I once again explained and as before I was transferred over to technical support where they literally answered and hung up but this time on purpose because it was right after I explained what happened prior. I again called and again was transferred but in the end they hung up on me again. I hate to blame others or even complain but this is ridiculous and intentional. Straight talk has horrible customer service but this is beyond bad business and I'm quiet shocked that they can get away with this over and over, Explains why Verizon is taking over . Horrible Horrible Horrible , just bad business all around. I do have photos and voice recordings of the last 3 hang ups . make this right . ridiculous to have people transfer over and then be treated like this . Cant even switch over because straight talk employees keep hanging up. I'm guessing that my card will expire and I wont be able to transfer for free . I'm sure this is a scam from straight talk while the exit the door.

My purchase was aided by one of your associates, he helped me pick the two cards and I picked the Verizon Sim card, when at home, on my P.C. I think the salesperson was supposed to check me out at his register for these two things? I am getting no where with this and none of Walmarts web sites are working 100% correctly. I keep getting stuck in endless loops, or it just freezes. I do hope this can be resolved over the phone tomorrow, because if I have to travel back 15 miles to Walmart, I will expect some sort of discount or refund. I am not supposed to know more than your own employees, correct?

Thank you for reading this, time will tell if any

good comes from it. Sincerely,

James Nordhoff -

Putting my original AT and T SIM back into my phone so I can use it.

Meijer's is a little farther, but they make sure you have all your bags as you check out. Another of Wal Mart's problems.

Straight Talk will not allow you to set up autopay with the home phone base station. They expect customers to manually refill each month with the home phone base. That is insane. Why would they do that? Be warned if you are considering buying this service. Consumer Cellular has a similar $15 plan that allows autopay. Just crazy why they would not allow autopay for all plans.

Read above. It States Evey thing

I placed an order with straight Talk. And before I even paid for the order. Straight Talk was asuring me. They could have my order here by July 02 2023. Delivery to Shane M Crabtree at 122 Dugan St Monticello KY 42633. Now when I check the stats of my order. It pending remote fulfillment.. And info and tracking number was supposed to be emailed to me. And I even paid for next day delivery by UPS delivery. And it's not going to be delivered today. July 2 2023. 1 agent tells me my order should be shipped And email info to [protected]@gmail.com at anytime. And other agent is telling me. My order could take up to 5 day's in. Pending remote fulfillment . And customer service assured me that I would have my order by next day delivery by UPS. And I have not HEARD.. or seen anything from straight Talk. 1. Agent even blocked me from using. Chat with agent live. Now I paid for a MOTO cell phone. 35.00 bronze refill card. And paid to have it delivered next day delivery by UPS. Almost 80.00. and I am completely lost. Don't know about my order. Strating to believe I was ripped off

And last agent even told me. That they don't have any control over my financial department.. and I told him. I have documents and pictures. Of were my order was paid for. And that is as far as it went

In December I bought a Straight Talk phone and it had problems since a bought it. I called several times with very long wait times and frequently having the call dropped while waiting or when they try to transfer me to another department. They tried resetting the phone several times but only resolved the issue for a day or two. Then I would have to start the process over again. After several timed to reset phone they stated that they would send me a new phone. They said I would have to send the other phone in and I would receive the new phone the next day. I turned in my phone over two weeks ago and haven't received the new phone yet. Also they do not have vety good customer service when you finanally get ahold of them.

The new SIM card sent to me does not work and now the old one will not work. I called the instructions with the new SIM card and the several people I was transferred to were extremely condescending. After all of that she said my phone was not compatible. Straighttalk told me it was and that is why they sent it to me. Even now I go online to buy plans for the month and on every phone is keeps asking if I want the new SIMS for all the phones and how so amazing it is. I have many phones through straighttalk. So I hung up because they cannot think past their script and called straight talk...after another half hour with them, the lady says she will find a tech so they can fix it or put me back to my old SIM card, which I said would be wonderful. I waited so long and I also explained what the other lady said and she insisted they could help. After about 7 apologies and thanks for waiting she says she has someone to help and will transfer me...it sends me to voicemail saying it is out of their business hours...well, yes, because I have been trying to fix it for over hour and a half...and now, i do not have a working phone, at all. They experience is horrible and I want nothing to do with this new SIM card and just want my phone working again. What horrible advertising and forcing the 'free' new wonderful verizon SIM card on me. I am happy I did not order for all of our other phones we have with straighttalk. This happened today 6/29/22 starting 9:13pm central time. and it is now 11pm. I received many reminders to get the SIM transfer before July 5th so I felt pressured and regret doing any of this. Please help me reverse and end this so I have a phone...I am only half way through my month service too.

I have had service with Straight Talk wireless for over 10 years, but I DO NOT RECOMMEND Them to anyone. I have been without a phone for 2 weeks because they "updated" their system. They sent me a new sim card and said that I needed to install it and their system would no longer support my old sim. Well that was two weeks ago, probably 60 calls to them, and I still have no phone service. They tell me that my phone is no longer compatible with their system! REALLY? So I decided to fire them and hire another carrier, put in a request to port my number. That didn't work, my new carrier said that the zip code was incorrect and ST needed to correct it on their end. That was a joke, after 10 calls just to get the zip code corrected, they would just hang up on me, and never corrected it. Then I call back and they say that I no longer have an account with them. REALLY? They deleted my account, and now they can't get into the account to release my phone number that I have had for 15 years! SO they basically stole my number, forcing me to get another number. Now I have to go through all of this hassle because they are the most incompetent useless people to deal with! And they caused all of these problems, and I get to suffer! I WILL NEVER USE STRAIGHT TALK AGAIN!

Just the hassle of dealing with these incompetent people 5-10 times a day for 2 weeks, and the trouble of having to try to find anyone who needs my number and sending them my new number. Getting a new carrier when I was paid up with them for 2 more weeks. A lot of my valuable time and patience!

My monthly renewal date was 5/22/22 . I called this morning to purchase another month card and they would not process my request . I was told my 4 month LG Stylo 5 was not usable anymore and would have to get another phone to continue service . I was transferred to sales and after researching I found the same phone I have for sale and agreed to purchase another LG Stylo 5 . With fees and one day delivery I paid $111.00.Then they tried to buy my supposed 4 month old LG Stylo 5 . I want my service restored and a refund of the charges for replacing the same phone.

I have been a customer for over two years. I decided to upgrade my phone and I bought one through the website. After less than a month, the phone screen started to glitch. In order to try and fix it, I did a hard reset. The next day the entire screen just went black. There was no damage to the phone, the phone itself was still working because I could still use it with Bluetooth. I contacted customer service and went back and forth with them for about 2 weeks. First, they told me to charge it for 8 hours, then 24 hours, then I needed to contact the finance company but the finance company told me to go back to them. Finally, I was able to find someone to help me and she sent me a shipping label to send the defective phone back. I recieved the shipping label and sent my phone back. After a few weeks, I started contacting the company again. They kept telling me that the phone had not been sent back. I located the shipping # and when I looked it up, the package had been delivered. When I started calling again my phone had been there for three weeks. I have been calling and messaging and no one has been able to help me. They have logged all of my information and calls but it has not done anything. Now, when the schedule a call back, no one calls me back. When they transfer me to the warehouse, the call is dropped. I had to purchase a cheaper phone from Walmart just so I wouldn't be completely without a phone for over a month. There has been no resolution and I am currently paying for a phone that is sitting in the warehouse that no one knows about and they have yet to send me a replacement. Frustrated is an understatement.

Live in WI and sales tax is 5.5%. On checkout on Straight Talk wireless website when purchasing phone refill card, the dropdown arrow on taxes says zip code is 33178 which is Florida which is 7%. This is the statement fine print on the Straight Talk website:

"1 Tax: The tax and service charge amounts are estimated based on the home area for your phone. If your billing address is in a different city and ZIP Code, the actual taxes and service charges will be based on your billing address information, so the amounts may vary from the original estimate."

Customer service says when we bought our Straight Talk phone, the phone number was set up with zip code 33178 and if we want to change the zip code to 53805 then we have to change our phone number. They refused to give us a refund for sales tax overcharge so everyone go check your account. We will no longer purchase online, we will go to Walmart to get phone refill cards to pay our correct sales tax from now on.

I'm absolutely livid with Straight talk, from every representative that has lied to me, hung up on me. I'm on day 8 and still receiving the same lies. Quit passing the buck and do your job. I have paid 8 days ago for my phone service and youll sure did'nt have a problem accepting my payment without providing services.

I'm also a work at home agent and when you ask to escalate the call, you never put a customer in a 30 minute que back to a regular representative. I don't understand most of what the representatives are even saying, do we no longer have fluent speaking American's answering the phones anymore. I'm over hearing chickens and roosters in the background. I believe all my calls are routed outside of the USA. Shame on Straight Talk for not resolving the issue at hand.

I purchased a plan for more minutes on a phone that we got for our kids to use occasionally. Getting someone to add a plan, take my card info, and charge my credit card was pretty easy. After that the phone would never work. I spent over 3 hours on the phone with multiple representatives that would just give me the run around. When I got someone that I thought was finally helping, the call disconnected after 47 minutes in with no resolution. When I called back, it was more run around and issues. I tried to get a refund and end it, but that let to more transfers, waiting for callbacks, and people that could not or would not help. The whole system is just set up to get customers to give up and move on. I have no idea how this company remains in business.

My name is Joseph D. Coley. my address is 1605 Clinton Drive, Dublin, Georgia 31021. My complaint is that i had a defective straight talk phone. I no longer have that phone because i were told by straight talk to mail the defective phone to your company, which i did so on 5/25/2022. I then called straight talk and was told that your company received my defective phone on 5/27/2022. I've spoken too twelve different employees about that particular phone, and have yet to receive my replacement phone. Everyone that i have talked with about this problem refer me to someone else. I purchased that phone through Walmart Dept. store here in Dublin, Georgia. At present i don't have a phone. All of my personal information is on that phone. Would appreciate a prompt reply.

In mid March of this year, I purchased the straight talk 45 plan from walmart and wanted to install along with keeping my current number which was not owned by any company. My phone has never been owned by any company. The set up was a struggle but it was set up initially with my phone number I wanted. SOMETIME in LATE MARCH OR APRIL THEY CHANGED MY NUMBER AND DID NOT NOTIFY ME! AFTER A WEEK OF MISSED WORK TEXT AND CALLS I FINALLY REALIZED MY NUMBER WAS CHANGED WITHOUT PERMISSION! I have called and was hung up on by a supervisor after waiting for over an hour, I have contacted chat who is completely incompetent and a WASTE OF TIME! THEY ARE PHENOMINALLY, EXCRUTIATINGLY HORRIBLE! NO, still NOT RESOLVED!

6/7/2022

Have been a straight talk customer for many years; have never had a problem.

Pay by autopay monthly with husband's credit card for 2 lines. Bill was 35.01 a month per line. Per web site, plan is $34/month with autopay.

Hubby's credit card acct closed by bank due to fraudulent activity 5/19/2022, we did NOT receive his replacement credit card until recently.

I called Straight Talk on customer contact line and explained the situation. I gave the representative my credit card number for payment on both accounts/lines per autopay. End date of service 6/4/2022. All we did was change the credit card numbers for payment, no change in services.

On 6/4/2022, my husband's phone not working. He had no access. 6/5/2022, Straight Talk agent said that autopay was charged for my phone line only but not my husband's. His phone was added back to my card with autopay. New fee $37.16. I asked why increase and I was informed that my card was declined for payment and the $3.16 was for declined card? Then agent changed her mind and said it was for taxes? My card was never declined, my husband's card was declined but I gave the company plenty of notice for the billing change to our Straight Talk account and the rationale. They won't show or tell copies of bills so I have no idea why the bill went up. It was a nominal fee. However, we are retirees on a fixed income. We had received no notice that our monthly rate was being increased. The representative would not let me speak with her supervisor for clarification. She did say we had unlimited talk, text and data. All agents were nice and very polite but could not answer my question regarding the rate increase.

R/ KJP Niceville FL

I have had my service for 10+ years with straight talk and have always praised the cell service. For some reason ever since the new year I have terrible reception and constantly am roaming. Drop calls or can't get them all the time. I can't even use my phone at work without wifi anymore and I used to have full bars

Try to call more than five times to get my phone unlocked a phone that I purchased and on being told cannot unlock it when asked to speak to a supervisor was disconnected over five times crazy how that would happen more than once if it would have been an accident very unhappy with the services and the employees today's date is June 1st 2022 the third day I've called and still no one can help me but today put it over the top when I was hung up on five times when asked to speak to a supervisor I even asked them politely not to hang up on me because there's no way that I lost service or the call was dropped accidentally five times in a row it's hard to believe that I can't have a phone that I purchased that belongs to me that I paid over $300 for that I can't have it unlocked because I'm unhappy with their services

Bought a straight talk wireless at Walmart.

They recommended it for unlocked phones.

We failed to activate it, we tried all 3 Sims on 5 phones. Even a brand new Samsung A53 they sell online.

All phones are nog supported!?!?

Activation via the annoying bots (I HATE chat bots) failed: the SIM numbers are not owned by straight talk!?

There's no way to break through the chatbot wall. Calling them is impossible: you need a working SIM card for that!

We tried transferring minutes/phone number we got off a card we got at Walmart Saturday the 21st on a different phone the minutes were taken from the phone we turned on but were never put on the other phone we were transferring it to so nether phone was working, so called and tried getting help, called and called and called no one would help me today is Monday even talked to the supervisor he was way rude! just kept telling me to hang up and would not listen to what was wrong I sat on the phone on hold for over an hour ended up in tears talked to 5 different people and I still don't have my minutes on ether phone I bagged for them to please listen I have been trying for 2 days to fix what the did and they would just tell me to be quiet and listen to them and what the were asking me, did not have nothing to do with the help I needed I didn't understand what I needed to give them and why I would ask hem ad every one of them wouldn't even tell me just told me what I gave them did not comply with what they needed from me to hang up and call back when I have what the need but they wouldn't explain nothing to me more listen to me going on day 3 lost out on 5 different chances to get work because I have no phone

THEY PUT ME IN ITO TEAR AND DIDN'T EVEN CARE! JUST TOLD ME TO HANGUP

When I activated my phone months ago some how Mary Barker from Terre Haute where I'm from also got joined with my phone number but she must have a different number I only receive calls for her about sales and insurance, and those type promotional things but I receive messages that are from whomever for her.