Menu
For Business Write a review File a complaint
Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
Reviews and Complaints

www.straighttalk.com

Learn how the rating is calculated

2.2 3 Reviews 718 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Straight Talk Wireless Complaints 718

ComplaintsBoard
B
11:07 pm EDT

Straight Talk Wireless lg cell phone and service

I bought a new cell phone and card from Walmart from straight talk. When I got home I tried to use it and activate sim card. It kept reading invalid sim card. I took it back to Walmart three days later. My account said active at this time but home would not work. So Walmart proceeds to tell me it's a defective sim card and that they don't carry new some card and that's what I needed. So ok I was told to contact the company and they will send a replacement. Ok so it's five days later first attempt made to call I sit on hold for 45 minutes and then get told there closed call back again. Ok so it's two more days day I try again and after an hour I get to hear a human voice finally and guess what soon as I give him information I get disconnected. So ok it's been another four days until. Get time to call again. I try online this time have a full conversation with the chat Alexander on chat support without getting anything but disconnected. Then I call and get Daisy she acts like she's helping and tells me I have to be transfered to someone else but guess what there closed already. So over 2 this hours wasted. Now I call the next day and the issue gets fixed finally. But they will not give me credit for the days that the phone has not been used . I take to a supervisor and pretty much sums it up as your screwed we do not care if you have service with us or not. Soon as my time is up I'm transferring service big mistake by thinking your company cared.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
R
11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Straight talk

I wish to file a complaint about Straight Talk Wireless on their 30-day billing cycle that they advertise. They are taking my monthly bill every 28 days they're shorting me two days every month. So they are fraudulently advertising a 30-day billing cycle for their unlimited plan but yet every 28 days they're charging me so I'm losing two days every month by the end of the year all of lost almost a complete month.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
E
11:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Data

False advertising for Data services. I've had this phone company for 10 years now and over the last few years have had difficulty with straight talk not fulfilling what the activation card each month says it will. They do not slow my data down after alltoment runs out often it is just completely turned off and non accessable. I've spent a rediculous amount of money into this company to not be able to use my internet AT ALL.

Read full review of Straight Talk Wireless and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lucy59
US
Oct 09, 2020 9:07 pm EDT

I'm with you in the complaint. I've spent a ton of money as well. They dont care!

ComplaintsBoard
M
10:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Voicemail

Can not access my voicemail. Every time I call my voicemail enter my pin it says service not available, good bye then hangs up. I called straight talk customer service for support 3 times, they say they reset my pin to the last 4 of my number and I would receive a email about the pin reset. Each time I never receive an email and I still can't access my voicemail. What is going on? I have 6 voicemail I can't listen to.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
C
10:40 pm EDT

Straight Talk Wireless No account security and lousy rude customer service

An ex girlfriend stole a phone from me and I went online to my account to find she had somehow put my account in her name and she never had access to my password or my pin and my bankcard was on file for the account. Ive had the account and my phone number for years and now she had both my active phones under her name. i called and was able to get my account recovered and changed the pin and password. I bought a new phone and put the number on it that she had stolen and a couple days later the phone says sim card not provisioned and no network. I go to my account and she has managed to put it all back into her name. I called them again and they informed me very rudely that my phone, the new one was a stolen phone. I tried to explain what was going on but I could not reason with anyone there. They were totally oblivious to the fact that this was my account, my phone numbers, and my bank card on file. They insisted that she must have known the new pin and password but that is impossible. I'm sure she simply called them and they changed it into her name again. My new phone was now on a blacklist and couldnt be activated. Again they were extremely rude and hung up on me several times. They insisted that I show proof that I had put the last refill on the phone and they would reactivate it. They could have looked and saw that I refilled the phone on my bankcard through them but at this point she had purchased a refill card and in these idiots mind that made the phone hers because I couldnt show that I was the last to refill it. She appearently didnt have to provide any proof of ownership to get the phone and my account changed into her name and have my new phone blacklisted and useless to me.I finally got reciepts from walmart for both phones showing that I had purchased them on the same card they had on file. I was able to recover the account again that had two active phones of mine and now a blacklisted phone and my bank card on it. I finally got someone to give me the email address where I could send the reciepts to prove the phones were mine. The woman read the email as fast as she could to keep me from getting it and after I yelled loud enough she read it slowly so i could understand it and she was being a total [censored] about it. At this point I am waiting for a reply from that department but from what I've seen so far I can't expect much. I've never seen such blatant stupidity and rudeness from any other company before.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
C
7:40 pm EDT

Straight Talk Wireless Awful customer service

So I contacted customer service to find out how to get a phone unlocked for me to think of going to another provider, wanted to keep my number, so soon as I got of the call they automatically deactivated my account. With 6 days of service left on my service plan, spent a total of 7 hours on and off the phone trying to fix the issue, I just keep getting the same thing, nothing, can't do this can't do that, transfer to one after the other .. Very pissed,

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
S
7:25 pm EDT

Straight Talk Wireless Unauthorized charges for phones I didn't order

I went online and ordered one phone off straight talk site, I received 2 and my bank account was charged for times for the one phone, I called customer service and they admitted that yes this happened but I need to contact my bank and have the do a charge back for the amount a was over charged! Why? I didn't make the mistake, they did and I should just be given a refund of the 275 dollars they charged!

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
G
5:41 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Straight Talk Wireless Unlimited data

I have paid 55.00 for the last two years for unlimited data and they keep shutting my data down saying I have went over my data usage and can't access nothing and I am fed up with it they also keep saying there is no such thing as unlimited data if it is then why do the charge me 55.00 every month this has been going on for over two years something needs to 0be done

Read full review of Straight Talk Wireless
View 0 more photos
Hide full review
ComplaintsBoard
C
8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Cell phone call quality/overall cell signal

Hello, my mother, sister and I have had straight talk for many years now as our phone plan. In the last 2-3 months our cell signal has been very poor to the point that places where we had no issue calling from previously are now dead zones. There are very rarely any good service areas anymore. Nothing has changed in those areas so we assume it is the Straight Talk. We would just like to know why the quality has steadily declined and how we/you can resolve it so we can make a call, send a text, and receive it with minimal issues. Thank you.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
C
10:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Rude customer service rep

We were on the phone with a customer sevice rep for almost an hour and a half trying to understand what very little English this guy was able to speak. My friend kept asking him questions on how to do what he was telling her. He became very impatient raising his voice telling her that she was harassing him when all she was trying to do was have him explain what he needed her to do. He never tried to help her understand anything. He has a piss poor attitude and needs to be reprimanded and I would like to have a copy of the recorded conversation. At first she was told the phone she had wasn't compatible with straight talk which obviously was a lie since that is the phone that is now active. I gave her my straight talk phone so she now had 2 sets of numbers to deal with when Mr Alvarado asked for a number he was well aware that she now had the phone she brought to y'alls service and a straight talk phone. He had her confused and just kept getting louder to the point where I told him to lower his tone.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
L
11:50 am EDT

Straight Talk Wireless Hotspot data use

Straight talk recently cut off my hotspot that's built into the phone because we using more than 60 gb a month this is wrong and illegal it came with the phone I pay for unlimited and they kill my hotspot i wasnt doing any illegal downloads we were using it for Netflix we live in a rural area where internet companies suck now we got nothing I'm not the only one recently slot of people hotspots died the same time mine did some even lost service completely without the possibility of reactivation wtf straight talk are a bunch of lying crooks

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
T
5:50 pm EDT

Straight Talk Wireless Inconsiderate of unusual conditions.

Purchased a 30 day plan on August 25, 2019 with my credit card for a real close friend girl of mine. She was killed at appx. 2 am August 31, 2019 and another person that was with her died next day from injuries. Both were killed from a hit and run driver. Called on September 4, 2019 and asked to possibly get a prorated refund due to unavoidable circumstances. My option given was to have rest of plan transfered to another phone and there was nothing else they could do. Sorry but I don't walked around with Straight Talk customers in my hip pocket and I will help that anyone I know don't become one either. Thanks for nothing.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
X
3:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Cellular network

Getting serious strain on data for no apparent reason.Paying for ultimate unlimited about $60 USD Every month, and before reaching 25G of data use the bandwidth of my connection is cut down significantly.

Spoken to a representative more than one time. They fix the issue but the solution is only effective for 3 days until my data is strained again.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
D
2:06 pm EDT

Straight Talk Wireless Unlimited service

I live in a rural area. No public utility's. I need internet access and pay for it though my phone. How I use that data should be my choice. I received a notice that my data would be cancelled if I continued using my hot spot. That's crap that in this age of technology we are still told how to use the service for what ever lame excuses. My money, my data. If I stream to my phone its OK but if I use my laptop or Roku its illegal.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
K
12:55 pm EDT

Straight Talk Wireless Cell phone service/ data services/ applications/ straight talk customer service

I've called straight talk multiple times about my phone! It's basically a new phone, bought this year and exchange stopped functioning as well as the main gmail attached to the phone after an update that straighttalk pushed to my phone, but they say they aren't responsible... That it must be something i've done. Screw you, you owe me a new phone and you're not taking this one because I have nowhere to store the data that will be lost because of your major continuous screwups. I'm a pretty patient and forgiving person, most of the time. God says to love your neighbor and be neighborly, how are you doing with that right now straighttalk? My e-mails won't update, notify, delete, refresh, etc. I have to actually go into a browser to check them. I've tried deleting and reinstalling, updates... Nothing works... Why because it's not the app, it's the phone.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
C
5:17 pm EDT

Straight Talk Wireless Phone service plan

I have had straight talk for about 7 years and no problems. On July 8 (on my bank statement ) it shows 49.37 taken out of my account well on July 26 my phone service isn't working and I had no choice but to buy another 45.00 phone plan. I called straight talk and they can see all past purchases of my phone plan but they can't find 7/8 purchase- how strange is that! So I have paid 100 for the month of July and they said oh well there's nothing we can do?! It's absolutely ridiculous that I have paid and have proof on my statement but because it's disappeared on their end I'm the one screwed! Below is the purchase I pd for in July 8th and another purchase I had to pay for on July 26th to use my phone

Read full review of Straight Talk Wireless
View 0 more photos
Hide full review
ComplaintsBoard
H
10:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Poor hotspot device

As a customer I used my phone as a hotspot as my wife came to visit from my country and for 2 months you don't buy a phone to keep her connected with whatsapp but as friendly as you are you suspended my device due to using my phone as a hotspot I then went and bought a so called hotspot device and am I regretting that with hardly any reception it is one of most worthless items I've ever bought as when you put a phone next to it the phone would have tremendous signal but this wonderful device of yours have no signal at all therefore she are off line the whole day until I get home at night and then her friends at home are sleeping already therefore if you can't come up with solution don't even bother getting back to me as we already have learned is that you rather hide than to resolve a problem and yes if you have a solution don't bother after the end of August as she is going back home then

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
J
2:35 pm EDT

Straight Talk Wireless Delivery of cell phone and customer service

I had to by pass the system on FedEx and explained how Straight Talk wouldn't work with them. They understood and after finally finding the package I finally got my phone.

I can not believe how horriable I was treated by Straight Talk. I even tried to explain to them that my phone had completley died and needed this phone. I could not wait to be credited and by another phone only to risk this happening again. They just don't seem to care.

Thank you,

Jennifer Jacobs

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
R
5:45 pm EDT

Straight Talk Wireless My replacement phone

I have not received my replacement phone
For my phone number [protected]
I was told that it is still under warranty and was going to be replaced.
It is crucial that I get my phone as soon as possible. I have to have a working phone for work and emergencies.
I have an elderly mother who is sick.
My doctor's office dr. Todd Rafferty sent me a letter that they were unable to reach me by phone.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
D
6:49 pm EDT

Straight Talk Wireless Customer service

Cancelled my service in June 2019. Payment came out in July 2019. Called customer service (joke) and was told account closed. I said I know and I want my money back. After speaking to 3 idiots, my debit card is now associated with an account that is not mine. Told rep to remove my debit card number because I didn't agree to pay for this account. They would not give me the account number or phone number. I have to cancel my card and Dispute the charge. I have not had any other purchases come out that I didn't do, so I know that this account got my card number through straight talk. Be afraid! Be very afraid of putting your card numbers on file with a company that does not protect your info.

Read full review of Straight Talk Wireless
Hide full review

Straight Talk Wireless Reviews 0

Looks like Straight Talk Wireless has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Straight Talk Wireless, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

How to file a complaint about Straight Talk Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

Overview of Straight Talk Wireless complaint handling

Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. The latest review Unauthorized $143.41 charge after changing plans was posted on Sep 25, 2024. The latest complaint Cell service was resolved on Aug 07, 2023. Straight Talk Wireless has an average consumer rating of 2 stars from 721 reviews. Straight Talk Wireless has resolved 222 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
1548 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Straight Talk Wireless Contacts

  2. Straight Talk Wireless phone numbers
    +1 (877) 430-2355
    +1 (877) 430-2355
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number
    +1 (305) 715-6673
    +1 (305) 715-6673
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number 1 1 users reported that they have successfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number
    +1 (877) 836-2368
    +1 (877) 836-2368
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number
    +1 (877) 238-7908
    +1 (877) 238-7908
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number
    +1 (800) 220-9581
    +1 (800) 220-9581
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number
    +1 (305) 715-3627
    +1 (305) 715-3627
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number
    +1 (855) 222-2355
    +1 (855) 222-2355
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number
    +1 (800) 299-7784
    +1 (800) 299-7784
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number
    +1 (800) 876-5753
    +1 (800) 876-5753
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number
    More phone numbers
  3. Straight Talk Wireless emails
  4. Straight Talk Wireless address
    9700 NW 112th Ave, Miami, Florida, 33178, United States
  5. Straight Talk Wireless social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024
Straight Talk Wireless Category
Straight Talk Wireless is ranked 13 among 139 companies in the Mobile and Cell Phones category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.