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Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
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2.2 3 Reviews 718 Complaints
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Straight Talk Wireless Complaints 718

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J
10:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless crappy phone sevice card

purchased ST phone sevice card Walmart store 2019 Uniontown Pa on going to use it was told it "was invalid #" walmart refused to rescan card their corporate customer care rep refused to

correct this 4 calls to ST

customer service([protected]) 4 Hrs via phone no help ripped off for 45$ just want account credited

[protected] card#[protected] trying to get a response for 2 months now

Claimed loss: 45$

Desired outcome: 45$ credited to account

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2:21 pm EDT
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I have used StraightTalk wireless for over 4 years. Recently I tried to activate my new phone on their network and was told that I'd have to "go to Walmart and but a new SIM card" because they register the SIM cards with the IME of the phone and they are not transferable. I obtained a new servive from a different provider and attempted to PORT my number...

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B
12:07 pm EDT

Straight Talk Wireless Plan for phone

After purchasing a 41 dollar straight talk plan. straight talk took the money from my account and never activated my phone. after talking to 4 customer service Chinese salespeople that hung up on me several times because they could not verify my account. How nice 15-year-old phone that works great no problems at all and you can't verify my pin. well either can I. you took money from my account refused to refund it, so I had to Dispute it with my Bank to get my money back. Do not do Business with these crooks.

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4:40 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Straight Talk Wireless Customer service and billing departments

There representatives actions the way they treat us customer and the stress it puts on us and they take data from you when you have unlimited plan and they are very rude hang up on ya and whip out your services ect and the expenses that you have to pay out to try to get things back and the service is alway being interrupted ect this is considered mental anguish and theft

Desired outcome: Compensation for the money that is put out and for health concerns do to the stress that it on us customers that is considered mental anguish and theft

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12:30 pm EDT

Straight Talk Wireless To transfer phone number to another phone.

I have tried transferring my number to another number to no avail. I call to be on the for 20+ minutes to have representative to drop my call to only call again and the same thing happen on 3 or more occasions. One rep asked me for the IMEI number and I was told that I needed to pay for another sim card for the new phone. I waited for several days to get card & now I am being told that that card will not work in the new phone & was told to go to Walmart to get another sim card. Also, I always get someone who speaks broken English and cannot understand them. I ask for someone else where I can communicate with, but never given me to another rep. I have been with Straight talk for 8+ years and I have a broken phone that I can't hear on to try to get my number transferred, to "NO AVAIL. Also, you don't have a rep in the store to help only a contractor is asking for $35 to help with the phone. This is crazy. What happen to the great customer service you once had?

Desired outcome: I want my number transferred to my new phone

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E
9:33 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Straight Talk Wireless Straight talk phones and service

Hello I am complaining about straight talk service. We had our last phones for 3 years. The phones worked perfectly until they started forcing updates on us. After 3 updates they hardly worked. We each got new phones recently. The phones worked good until once again they forced updates on us and now they are allready acting up. After 3 days they pushed updates on us. Now our phones are already glitching and going slow. We just got them. This is not right. We block the updates and they still come

Desired outcome: Phones that will work. They were supposed to be 5g

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8:46 pm EDT
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Straight Talk Wireless Transfer

Approximately 8 hours spent attempting to transfer service from Verizon to Straight Talk. No less than 16 representatives attempted to help. After the eighth attempt, the representatives began disconnecting the calls. The port to transfer the telephone number was successful. However; no text messages or phone calls can be made on the phone. Additionally, the phone cannot be transferred back to Verizon as it requires a text to be sent to the number in order to transfer it back. The phone number and the phone that was used for business is now useless.

Desired outcome: Make the phone work or transfer the original phone number back to Verizon.

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Update by Wlbarnhill
Oct 18, 2023 9:36 am EDT

Verizon "Win Back" and "Port" representative contacted a Straight Talk manager while I was at a Verizon brick and mortar location the following day. The Straight Talk manager told the Verizon representatives that there would be no resolution to the problem. Straight Talk would not provide a transfer pin to the Verizon port representative without verification. The Straight Talk representative who established the original request to transfer must have recorded an incorrect email address which rendered one of the three verification steps useless. They also instructed me to insert the incorrect sim card and assigned it to the phone. The Walmart kit comes with 2 sim cards. My kits sim cards were labeled "A" and "B" only. Asking for 2 frequently called numbers after 72 hours could not verify the account as the phone never worked. No call log on the phones sim card. Straight Talk has destroyed 7 years of carefully cultivated networking using my original number for business. They have a seriously flawed model and I would encourage anyone reading this to AVOID this company.

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10:56 am EDT
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I bought a $45 straight talk card and I tried to add the card using the automated texting number. It would not give me the option to ADD the $45 or plan. I had previously added the $35 plan so that was the only option it gave me besides “data add on” or “other” so I chose “other” and it gave me a link to go to the website to choose a different plan. I went...

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8:01 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Straight Talk Wireless straight talk wireless

In October of last year I woke up to my phone not working after I had just paid for the three months service and so I called straight talk and they apologized and told me they were on it and so I was on the phone with them for 30 mins or so they advised me that my service was back on but told me I couldn't get my phone number back because it was under the Verizon network I advised them that I've had that phone number for five years and that I needed it back they told me that there wasn't anything they could do my compliant is how does a phone number that's still active become deactivate and unable to gain access to without the account holders permission

Desired outcome: to gain access to my phone number I've had that number for many years and I brought it to straight talk in 2020

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5:48 pm EDT
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Straight Talk Wireless nikki 520811

she was rude and was refusing to transfer me to anyone else even though we went through all of the things several of the rep. and tried everything. and was cutting me off when trying to explain what was wrong. she also said she was a supervisor. and she hung up on me. straight talk better get their reps some manors. i am very highly upset due to missing work.

Desired outcome: to be transferred to and not to be hung up on several times . someone to contact me asap or i will contact ceo

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5:40 pm EDT
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Starting September 1, 2023, Straight Talk Rewards advertised the chance to win a free Motorola Chromebook on its Spin-the-Wheel Rewards game. I played the game on September 1, 2023, and the wheel stopped on the free Motorola Chromebook. It said I had won and a trumpet played. Sounds great, huh? Well,not really. I called customer service shortly afterward to...

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11:48 pm EDT
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I have filed an FCC complaint because I have been hung up on by customer service, refused a supervisor, un-resloved issues that require you to need a second phone which is not possible for me because I can barely afford one, or you have to turn the phone off and back on and it never fixes the issue, and then file an FCC complaint for them to only send me a...

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1:37 pm EDT
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8/26 and 8/28/23 I spoke with several different people at your company about my phone having no data, and an "x" by it. We walked through a few things, and after nothing working, I was advised to wipe the phone and see if it corrects the problem. It did not. In addition I could not restore my backup from google as it wants to send me a text to verify...

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10:28 pm EDT
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Straight Talk Wireless no service for 3 weeks of the month

On August 17,2023, I purchased a plan with unlimited talk, text and data with 10 G hotspot. While activating phone , I was told i only had unlimited calls and text and limited data with no hotspot. i told customer service that i could not make a call... she tried a few things to fix the issue, that didn't work. After over an hour on the phone, the call was dropped. After several attempts to talk to live support, i was told i would receive a call the next morning,,, that never happened.

then, text and data went out. So, to make a long story short, I went over three weeks without service that i paid for. After calling again, i was told i would have to buy another sim card when i asked for three weeks to be added to my plan. and that the service i paid for will be what i get. This is beyond annoying.. I am prepared to turn this over to my attorney if this issue is not resolved

Desired outcome: to receive the plan i paid for and 3 weeks added to plan

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3:20 pm EDT
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My device needed to be replaced so I contacted stright talk wireless. was informed that my device would be replaced and the insurance was active on my device. I was informed after they recived the old device. my new device would be shipped. I recived confromtion that stright talked recived the old device. that I would be reciveing a tracking number from up...

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8:00 pm EDT
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Straight Talk Wireless Customer service

I lost my phone I have since bought a new phone and activated it thru your service with a different phone number. I have made 8 calls to customer service provided my pin #for the lost phone. They require numbers I have texted or called from the lost phone. 4 service reps said they couldn't "verify" these numbers tho they're families numbers I text and talk to daily One verified one of them and asked me to hold on while he tried a second number. I held on 30 minutes he never returned. I tried again this evening got the same run around. I want this phone deactivated ASAP I'm paying your company for 2phones and only using one. No access to the other. I am signed up on auto refill with my debit card. I can't get them to let me switch to paying via online and stop the auto refill. I am going to go close that card out and also close out BOTH accounts and switch to another service if this isn't resolved ASAP.

Desired outcome: Please respond PLEASE CANCEL SERVICE ON MY LOST PHONE

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9:54 am EDT

Straight Talk Wireless Straight talk cell phone problems with customer service.

I have had straight talk for a few months. Never got service when I left my home no matter where I was. I called a few times every month to get help and was put through many things only to have the same thing happen over and over. No service. I got hung up on many times. Could not understand tech support person. I would be on the phone for hrs. It never got resolved. I get charged 38.00 month for basicly no service. How can this be legal? Never had this many problems with other carriers or customer service. Rude people not caring about the issues and when they hang up after being on the phone so long and not getting any help its easy to give up and I think that is what they want you to do. Why is there such poor quality service and customer support?

Desired outcome: Credit for some of the time without service. Plus have the problem resolved instead of going through it all the time.

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9:11 am EDT
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On Saturday September 16th I had service just fine up until about 12:00 p.m. after 12:00 p.m. my service went away like no bars nothing just emergency calls only so I called straight talk wireless from alternate phone they told me that we needed to check my device so we did everything was fine on my device I told them that it wasn't outage with the Verizon...

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10:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Straight Talk Wireless help line answering

i purchased a plan this am, have been with straight talk for many years, as I was at walmart decided to try out verizon. when I got my new phone they said I could transfer my plan to my son and keep my old number on my new phone. now everyone that i have talked with says no except for one and he started to and we lost connection. now i am out $50, not happy at all. ready to tell my kids to switch also to another carrier. I have proof I purchased it through my bank and ime number it went to and all

Desired outcome: I want my plan I bought this am to be transferred to my son's phone

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6:14 pm EDT
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My phone screen shattered over a week ago. I have to tried to get the number switched to another phone for a combined time of over 100 hours and dealing with over 30 different tech support individuals. One support "specialist" actually removed my number from my account. Now when logging on Straight Talks website there isn't a phone number and I can't get...

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

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Overview of Straight Talk Wireless complaint handling

Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. The latest review Unauthorized $143.41 charge after changing plans was posted on Sep 25, 2024. The latest complaint Cell service was resolved on Aug 07, 2023. Straight Talk Wireless has an average consumer rating of 2 stars from 721 reviews. Straight Talk Wireless has resolved 222 complaints.
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  1. Straight Talk Wireless Contacts

  2. Straight Talk Wireless phone numbers
    +1 (877) 430-2355
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    +1 (800) 220-9581
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    +1 (305) 715-3627
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    +1 (855) 222-2355
    +1 (855) 222-2355
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    +1 (800) 299-7784
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  3. Straight Talk Wireless emails
  4. Straight Talk Wireless address
    9700 NW 112th Ave, Miami, Florida, 33178, United States
  5. Straight Talk Wireless social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024
Straight Talk Wireless Category
Straight Talk Wireless is ranked 13 among 139 companies in the Mobile and Cell Phones category

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