Straight Talk Wireless
Reviews and Complaints

i brought 2 of these phone for me and my wife. also brought 2 30dollars card. we had a verizon cell before it works really good, but i have to pay around 53 dollars every month to get 450 mins, 250 msgs, for one phone, but now i only pay 60 for two and both have 1000 mins and 1000 msgs. so it seems a good deal for me.
i actived my phone with a new number, it was ok, nothing really happened.
but when i actived my wife's phone with our old verizon numer, then it just could not work. however, i thought i might have to wait, but i waited for days it still not work. so then i try to call the support from stright talk, for the most of the time, i can't really understand what the people talking about, i think they are talking to me from somewhere in India. and then, everytime i call, its the same answers: ask my name and number, then give me a case number and tell me they need talk to supervisor, so i was on hold, and then tell me call back 24-48 hours. so just like that, the journey begins. i been calling everyday for almost the past week, everything i call, i get the same route, even i tell them my case number, they still ask me my name and phone number, and samething they put me on hold to talk to their supervisor, then tell mewait for 24-48 hours. this must been the longest 24-48 hours in my life. i ask them will i get the same answer next time? they just choose to not answer that and keep telling me to check back 24-48 hours, so i never get answer from them.
so now i kind of lost in this situation, and don't know what to do. people and friends been calling me on my old number and of course, no one gets through.
i just hope someone can tell me what should i do.

Interesting to read this negative review of Straight Talk. I bought the Samsung Finesse on the unlimited plan from Wallmart. This phone was reasonably pricey, but this price will be offset in 2 months by the savings this deal will bring me. I am super happy with the phone. It has a great touch screen and is amazing for web browsing. Enough on this great little handset. The coverage on this phone is way better than on my At&t. All in all, I would say that my experience has been amazing and it great to know that I'm not getting hugely ripped off anymore.

You may still quit this company!I have purchased two straight talk phones, one for about $90.00 and the other over $300.00 along with 2 $30.00 phone cards.Walmart informed me I can return any or both phones for any reason within the 90 day return period.This would not include the monies spent on the phone cards.Also note on Straight Talks' web site the one year warranty they have at no extra cost.
I am pleased with my phones and take comfort knowing I am in Good hands, now.Please do your homework, know policies and procedures, and LISTEN when you are being guided via product help centers.They are not crooks nor thieves!
Final note-Keep receipts, boxes, and original packaging!I have not been paid nor compensated for my opinion! $60.00 per month for two phone bills makes me feel like I"m cheating them! LOL

I bought three phones from straight talk, purchased three minutes cards..After a few weeks one of the phones was unworkable.. I then called straight talk and was told that the number to that phone, my phone had been transfered and I could not get it back.and in order to get the phone to work again I would need to purchase another minutes card even though my minutes card had two weeks left.. They recognized that it was them who had made the mistake but refused to turn the phone back on and return my minutes.. I was told this by two service representatives, the first one was very rude, second one was stern on not helping me, the supervisor told me the same but added that I am at the point of no return regarding my phone number and minutes.. His name was Jim, and refused to give his last name.. I do not ever wish to deal with these people again, mostly cuz they are rude and do not own up to their own mistake.. Luckely I explained the problem to walmart, they took the phones back, got credit.. I could not get credit for minutes not even the minutes that straight talk lost.. I warn people to stay away from straight talk, they are anything but straight..

This company has extremely poor customer service...DO NOT USE THIS AS YOUR PHONE SERVICE>>>>YOU GET WHAT YOU PAY FOR>>>>NOTHING!

What I don't like about straight talk is that they are false advertising their products. I have recently purchased a phone 5s from them and on the box of straight talk it says that everything is unlimited but its not every time I am on my data its saying that I have used all my data that I have but now it goes really slow. I thought that if they have unlimited Internet then the speed will stay the same instead it reduces and goes really slow. Why give a certain about of GB if everything is unlimited I want my refund on my Internet

I PURCHASED A STRAIGHT TALK PHONE A COUPLE OF MONTHS AGO. ON THE NEXT MONTH OF SERVICE I PURCHASED A NEW 30 DAY PLAN 5 DAYS EARLY TO KEEP FROM HAVING MY SERVICE INTERUPTED. STRAIGHT TALK STOLE MY REMAINING DAYS I HAD LEFT. I CONTACTED THEM THROUGH MY HOME PHONE BUT THEY JUST TOLD ME THAT THEY DO NOT ROLLOVER MINUTES WHICH WAS NOT EVEN THE ISSUE. I HAD OVER 12 HOURS LEFT ON THAT MONTH BUT ALL I WANTED WAS THE 30 DAYS I PAID FOR.

I HAD TO REPORT THEM TO THE BETTER BUSINESS BEREAU.YALL SHOULD DO THE SAME.TRACFONE WIRELESS IS WITH THEM TOO.

I live in Birmingham, AL and was given a Raleigh, NC number TWICE. They claim this is the assigned number for my local area. I wonder why they can't provide me with a 205 area code when Google Voice can give me a 205 number for absolutely free. Thank goodness for Google Voice. That's the phone number I give to people. Whenever they decide to change my number again, I can just change the forwarding number in Google Voice. Sad that I have to use a 3rd party to make their product work for me.

same thing happen to me. But it is such a good deal although it is wrong I guess I will live with the long distance # for the time being. I have had them change it ever month and they have got every town around us but still not the correct #. I will keep trying every month til they get it right. Do not let them add minutes till they give you the new # or you will likly lose them

i agree straight talk service is awful and something needs to be done it not fair that consumer spend their had earned money to purchase affordable phone service during these financially trying times, starting to think this is just some type of make money off the stupid consumer ploy and if anyone has the corporate number to straight talk it would be very apreciated if i could recieve it in an email at( isledwr@yahoo.com)

Can you please provide me with the corporate number? I have had nothing but problems with them as well, and would LOVE to give them a piece of my mind. I am already contacting the BBB as well. Please e-mail me with the number, djn.1981@gmail.com Thank you

I purchased 2 straight talk phones and also attempted to transfer my numbers from Sprint. Both phones started working in 30 minutes. However, customer service had to deactivate one of the phones because it was "not activated properly." My phone was deactivated 6 days ago, and despite my attempts to contact customer no-service, the phone still has not been re-activated. Straight Talk customer service is worthless and you should NOT contact them for anything. They tell you that the phone will be activated in 1, 24, or 48 hours, but the statement is a ploy to get the customer off the phone. I have read other people's complaints and you must contact the corporate office in Miami, FL. Their phone number is [protected] and they are open Mon-Fri. I will be calling the corporate offce this week to have my problem resolved.

I had no trouble activating my phone. From what I see it is when people are trying to transfer their phone numbers is where the problem is. If they can not do this I do not know why they advertise that they can.

Bunch of Crap! I have never had a problem with straight talk until this month! All of a sudden I renew my phone 2-22 and didn't receive Internet until 3 days later..I called and complained and had to wait 24 hours to 72 than I call back and had to wait another 24 hours. The man I spoke with helped me get my Internet on and yesterday eve. back of my Internet went AGAIN... Now they told me I have to drive to a wi-fi connection because I don't have one at home and call them back to reset my setting!? Please tell me how I am to do that when I have to call them on another phone other than the phone I'm reseting ! My whole point in switching from ATT was because I got Internet with Straight talk! I am Highly agitated at this and very DISAPPOINTED!

BEFORE YOU COMPLAIN, READ FIRST THE STRAIGHTTALK TERMS AND CONDITIONS. THE PROBLEM IS, YOU NEVER READ YOU ALWAYS COMPLAIN AND COMPLAIN YOU BUNCH OF ###S. BEFORE YOU ENTER IN A KIND OF ENVIRONMENT LIKE THIS, YOU SHOULD KNOW THE TERMS AND CONDITIONS.

My name is LINDA ALEXANDER, (ticket # [protected] and [protected], and I too, was sucked in by "unlimited talk tex and web". I have been a customer of straight talk for almost three years. I've had to purchase three phones while using their service. (one phone per year)The very last phone LG-800-G, TOUCH SCREEN, I purchased for my birthday 8/20. I used the phone for all of almost 2 weeks, and then it stopped working. I called and called customer service until I finally got a live person who did not actually hang up, and almost could speak englilsh and almost be understood, on SEPTEMBER 15, I was told that my phone would be replaced and so would the lost service. today is September 26, th. I've called numerous times and have been lied to every time. The phone has not arrived and neither has my service. Two weeks ago I was assured that the phone had been mailed and it would arrive in 3-5 days, I called again Sept. 24, and was told the phone will shipped on Sept 19, I called today and was told nothing has been shipped, and the only way to get a new phone is to send in the old phone and to follow the DETAILED instructions that should arrive in 3-5 days when I send in the old phone. Now, I am still out of a phone and I don't believe I will ever get this resolved. One thing I do know, I will never again refer anyone to Straight Talk and I will go back to ATT, today. Straight Talk is Straight BS.

omg...i am reliving the nightmere that i hac with straight talk.
1- the people speak broken english bad real bad
2- the customer service is bad just try to port your phone number you'll see
3- i tried to get my phone activated for two days and i am now on my thrid day
4-no one seems to care there i have took my battery out, entered codes, called them, yelled at them, try to resovel the problem more than i wish to next thing i'll try is to see how fast the f_ _ _ ing thing ends up in the rubbish i'm so mad

I think the ed Goverment shoul step in and shut this cmpany down and refund all money put out by custemers this is fruad and should be taken care of as any other crime my home is [protected]

I belive Stright talk is a rip off there should not be any interrupion of service for a paying custermer if the company can not provide that service than they need to be shut down this is going on to long

I have a straighttalk phone all of sudden phone is dead have no service cll straighttalk get dumb ### keeps telling me getting info this goes on for 2 hours still no service this has been going on for 4 days with no help

they are not able to compensate any customer dont be angry with the people who tryes to get money and do they job! be angry with the bosse!

if you add youre min before the expiration date does days of service ore min will be lost! ask for the expiration date and time sou will add the min on the expiration date before the time the phone goes deactivated and if u let the phone goes deactivated u will lose the number...think with ure head!

Same thing, reloaded early and lost 12 days. Phone rep states no "rollover" policy. A rollover is unused minutes, I thought, not days. I thought for once I found a decent phone plan...right.

I got the same thing happening to me right now as my phone was to be refilled on the 25th of last month which was christmas so I refilled on the 24th .. now it's the 20th of jan and I recieved a message to refill by the 23rd and they cut off my service plus I found out they were sending a replacement phone to someone at an address that isn't mine .. and my cut off date is now the 20th.. My Cell is Used for Business and now they obviously are screwing me over and others ..straighttalk is a rip off..

My volume is up all the way and when i get a text or a call i don't hear nothing and i have a ringtone set for it and everything... what's going on?

i am too . refilled my phone on a friday from my bank card! no service as of tuesday. we have no record of this transaction!

I purchased my phone 5-3-10 and was going to port in my old number. I decided to just get a new number. Called and was given a new number without much problem. When I tried to use this number...the message was that they were unable to authenticate the number and it was not in the local service area. I have called back everyday for the past five days and have been put on hold for over an hour at times. When I do reach a real person...which two of them were NOT in the USA all I get is "May I put you on hold for one to three minutes while I check with the other department". I hear this question in my sleep. But NOTHING has been done. I was told by the one I talked with yesterday that I would have to buy another service card...that made my blood boil...she quickly changed her mind. I don't understand why they don't understand when they supposedly puts everything into a "ticket" to keep everybody informed. But you still have to give them the same info every time you call. I told the lady today (after she told me AGAIN that it would be 24-48 hours before they could activate my phone with a new number ) that I will call back in 24 hours and I either want (1) a new LOCAL area number, (2) a total refund of my phone & my service or (3) or a new phone & a new service card. I asked for an additional number to talk to someone higher up, but of course she said there was only one number to call. My husband has a straight talk phone and we love it, but this customer service STINKS!

I haven't even gotten my product i ordered oh and i paid for the fedex overnight also that was on 16th of feb 2011. isn't what the r doing to so many people considered illegal they haven't given me my refund of 65.85 and they come up with different excuses y every time. there has got to be a way to shut this company down and stop it from being able to sell in the us

another the mantince plan sucks its just a nother trying to screw up a good thing

I COMPLETELY agree to this. 100% accurate. I also purchased a phone just before thanksgiving off their website. I returned the phone around Dec. 7. and as of today (January 12) i have not received a refund. Call after call after call, and nothing. And another thing.. i had to hang up on a few representatives due to the fact that i could not understand them at all. So all in all, i agree 100%. Do your research, ask questions.. or just don't deal with this company at all. There are easier, less frustrating ways to get the cell phone u want.

purchased new straight talk phone from wall mart on 31 jan 2017. Tried to use my phone on feb 18 2017 and it had been deactivated.Was on the phone all day with several different supposedly customer service reps and several different upper level management people trying to get my phone reactivated. Well needless to say i never got my phone reactivated even though i faxed a copy of my receipt from wallmart where i purchased the phone ans was outright told i had stolen the phone and needed to turn myself in to the police. I am a 21 year retired air force veteran and have been around the world and have never dealt with such a bunch of incompitant people in the customer service area. Issue never has been resolved and i am looking in to filing a theft of service charge to this company. Probably wont do any good but will make me feel better.

I'm active military and currently over in Norway and I was trying to pay my phone bill but to no prevail. I wish they would show me a password with the user name so that so that I could log on but unfortunately my e-mail is also locked so I can't get it that way either nor is my phone accepting texts or calls because I didn't buy the international plan before I left. It's very aggravating, can somebody help me with this?

Do not buy straight talk! Ordered 2 sim cards and 2 x$45 monthly cards. When package arrived only sim cards were inside. Explained to customer service and they said phones could not be activated without the cards. It was very frustrating trying to communicate with the agent so I finally said to cancel my order and I would ship the sim cards back. I shipped the cards and now 6 weeks later I still have not received $112.30 credit. I have spoke several times with customer service with no resolution yet.
Worst company ever!

Had phone that had not been used. Bought $30 plan to add to phone. The phone number was given to another customer and the minutes was given to them I am out $30 dollars. Cant use phone. Customer service man said they could not do anything about it I will tell everybody I know not to buy straight talk

Ordered a cell phone and 30 days of service. Phone was to be overnighted. It took 5 days to arrive and had no working microphone. It has been 2 weeks and still waiting for a replacement. In the meantime days of service are being subtracted. Minutes were substracted for doing tests the service rep had me do. They made test calls to me and subtracted minutes for that, too. Customer service is a joke. They do not seem to comprhend what you try telling them. They keep repeating "I understand" when they clearly don't. I have never had such bad service for any product from any company. Goes to show...you get what you pay for.

straight talk advertises unlimited talk text and web if you buy an unlimited card which I borough now they have disabled my Internet and I cant use it there is no contact but they say I broke the contact what contact I would like my Internet service fixed on my phone what kind of company is this when the advertise one thing and then do something else

Straight Talk will flag all phones which mean if you buy a second hand ST phone, it can not be activated without the original proof of purchase faxed to them. Only then will they consider activating it. If a second hand phone is not their branded phone. They will disable data which causes the phone not to be completely usable with ST. Straight Talk's BYOP (Bring Your Own Phone) program falsely advertises compatibility with other carrier phones. They simply do not fully work. Especially VERIZON PHONES. I will be leaving ST as soon as a find a decent carrier at a descent price. The above wasn't discovered till I bought a used ST phone in perfect condition in the box from someone that was actually using it and tried to switch my existing ST talk to a GALAXY S3 model S968C. BEWARE OF ANY OF THESE PHONES SOLD. WITHOUT ORIGINAL PROOF OF PURCHASE, THEY CAN NOT BE ACTIVATED. YOU HAVE BEEN WARNED.

My daughter bought a phone card for her phone. They gave another customer her phone time for the month. She called twice, spoke to two representatives and a supervisor and was told they couldn't do anything. So. now she has no phone time and was ripped off for $50.00. My daughter's name is Melissa Tierney. I am her mother Valorie Tierney . My phone number is [protected]. Please feel free to contact us regarding this incident. From what I've seen in the complaints, she is not the only one that they did this to.

Straight talk has a new deal if you bring your own phone you get 5 gigs of data instead of 3. But other straight talk customers still only get 3 gigs of data thats not fair i have been a loyal straight talk customer for years. I think everyone should get 5 gigs of data regardless. I hope they change it real soon. Plus they sent me a text saying i was going to get 5. Gigs next time i refill my phone. But then i read on.their website that the only people getting 5 gigs are people who transfer a phone from another carrier and all other straight talk customers still only get 3 gigs.

Worst company EVER! spent several hrs on the phone with their reps, supervisors, managers and sr managers. all because they cant do their jobs. i spoke to about 20 people over a 2 day period. the service sucks and so do the phones. i bought a touchscreen phone and always lose service or it drops calls and shuts off and doesnt turn back on. I wanted to transfer the phone to an old phone and they did that but with the same telephone number, i requested a new number in my area. recently having moved to another state. and had problems the whole time. now after i threaten lawsuit and calling the bbb. they want to send a new sim card and give a free month of service. btw. the phone i transferred back to keeps saying no service AND I ALREADY GOT A NEW SIM CARD!. i told them absolutely not! i dont want your service after my service end date! The supervisor begs me to please stay with their company, because i have been a customer for so long and what can she do to remedy the situation... i say there is nothing you can do... im done! and i have received 2 phone calls from them since i said that. DONT GO WITH STRAIGHT TALK! THEY ARE THE WORST!

straight talk did nothing I'm sure of it!

Oh wait... they gave them the all helpful [protected] number. Biggest joke phone number in service today! Call it and have fun! BETTER TAKE A SEDATIVE.

And 611 611...hahahahahahahaha

Anyway haha customer service from haha straight haha talk hahahahahahs!

All I can say is it’s Horrible!

[censored]ing straight talk needs to go. not now, but at earliest opportunity. my dad needed to go back to the er and the whole damn time I was on the phone with the paramedics, it kept cutting out and cutting out and cutting out and cutting out. here my dad was probably dying, and I got some [censored] cell service [censored]ing up a 911 call, and all emergency signals are supposed to be free of that kind of interference! in fact, it's my understanding that throttling a 911 call is illegal as hell... i'm talking federal laws, here. those cockmunchers have a helluva lot of explaining to do when I get ahold of them on monday!

Customer service sucks and is all in India. The rewards program is a scam you can trade in points for nothing because you never receive anything and if you call India they will tell you there is no record of any transaction and tell you who how many points you have left. Idiots and a complete scam.

How to I post a rating of Straight Talk?

Customer service at Straight Talk is almost non existent. It takes an average of one hour to find out one answer and the tech people know only what is in the little book that came with the phone and I already know that info. They never ask for my phone no. and when a call was dropped while I was holding no one, of course, called me back. The $30 plan would be a good deal if their customer and tech people knew how to solve any problems but since they don't, Straight Talk is very inefficient and undependable and getting worse all the time.

Ordered phone online with agent telling me which phone worked on the AT&T network. When phone arrived it was for the Sprint Network and would not work in my area. Spent 400 on this phone and when I called to complain about the phone, was told to ship it back and would take up to 30 days for refund to be issued. Do not order from them, buy regular phone and move it over to straight talk for good savings.

I got a straight talk phone about three months ago. It seemed like a good idea at the time. Im in college, needed a cheap phone, the appeal of the wireless internet was there too, seeing as most people have droids/iphones/whatever now. I had been with verizon for a number of years, but they piss me off to no end (thats another story). anyways i plopped down $100 for a phone, and $45 for the unlimited plan. 2 months in i started getting the 30 dollar card, i dont go over 1000 texts per month (since im not a teenage r-tard that only communicates this way) and i was surprised to see that i didnt run past 30mb of data seeing as i check my facebook on it about everyday.

Things were going good. Too good.

Then my phone started turning off. again and again. I still had my receipt from the original purchase. 87 days in my phone was dead. Took it to walmart, of course they wouldnt exchange/refund/ be helpful in any way. I guess i should have expected this from a phone thats obviously targeted towards drug dealers and illegal immigrants. They told me to call samsung tech service, despite the obvious hurdle of not having a working phone.

But my saga doesnt stop there. I made the second mistake of buying another phone. Had to call from a friends phone to try to activate it. ended up in an hour long conversation with someone who barely spoke english and wasnt any help. They said to put some codes in which they read to me. well i did and guess what? nothing happened. They said it could take up to 24 hours to "activate on its own". 5 days later i still dont have a working phone. my old plan just ran out and i lost my number. ie- the same number that i have been putting on my resumes and job apps. FML

so right now ill try calling them again, well see what happens.

on the whole its the deal could in theory really be a great alternative to verizon/at&t/whatever. however it is just so poorly implemented and customer service *** so bad that you really need the luck of the irish or some unicorn blood to have a good overall experience with it.

Sad it has been almost two months and promised within 30 days I would receive my refund check from the day they received it. Oh, when I called, they never received it UNTIL I gave them the name, time it was received, then they "suddently" found it! After waiting over 30 days told they were "still working on it and be patient"! Calling Walmart Headquarters is just as bad. They have no direct line to them-must go by email but no response...at least never have had a return call! It is as if they don't want to be bothered! Walmart sends their time advertising and standing behind this product that is no only inferior, full of problems, and the customer service telling one thing; doing another. I suggested Walmart go on line and read some of the complaints, but they said didn't answer just "thank you for being such a good customer!" They have been looking into the matter for several weeks but no return calls. Do not, I repeat, do not purchase a Straight Talk phone. You will be angry! AND if needs to be replaced? Expect a used, scratched, inferior product in exchange for the brand new one-and not even the same brand or features-as the one you sent. That is their right I was told!

I have been a Straight Talk user for years with really no issues.But now I am very pissed.

I've had the same phone number for several years and all my clients and friends from all over the world have me at that number. I recently had to order a new phone and the sim card they sent was from another provider that has terrible coverage in my area. So they sent me a new sim from another provider and installed and it was a different phone number. I tried to get my old number back but "supervisor" said it could not be retrieved and after waiting for a period of time (I asked to speak to her supervisor) she said she could get my old number but would have to send new sim (3-5 business days) but would have to terminate my phone immediately.

So I would be without my phone for a week or so. I am on the road most of the time and must have a phone. So now my only other option is to call everyone of my contacts and give them this new number (that is in the hundreds).

All along I have been so adamant and clear as to how important that number was to me and in just a couple of seconds Straight Talk screwed me.I believe I am done.

I Can Not make phone calls at all ..and haven't been able to for days now ..I dial and it immediately tell me call ended .and the only way anyone can contact me is text or video calls .phone tells me I have no network and can only make Emergency calls .I do have internet though

I trying to pay for [protected] Loren Lewis phone but my money went to [protected] WHICHI DONT know who that is but spend 38.96 plus 10 for extra data i been on calls 2 hours 1hour and get hung up on when i ask to speak to a mangement

Since Verizon became the provider the service sucks. Dropped calls, incoming go straight to voicemail calls hang up over and over again. I cannot use data. I cannot make or receive calls.

The service is very much inaccurate and condescending. I'm very disatisfied, after being with straight talk for a long time, an agent actually hung up on me while I was trying to fix a problem,also there was a lot of run around , agent was not courteous at all . I will never deal with this company again ...

-5*

Straight talk is taking bus fare money out of my bank account causing me to miss work after a interveiw and i been homeless for 17 year's from the same issues for money leaving my bank account with no awareness please help.

They overcharged me for two phone service plans that I have repeatedly cancelled.

My first call with Floyd on July 31st at 1pm resulted in him hanging up on me, which was uncalled for! I kindly asked him to direct me to someone else to resolve my issue since he was unsure on how to help me but he said he could not and hung up.

On the 15 th of June I ordered two $35 refill card and sim kits. I have tried multiple times to reach a manager on straight talk customer service number and keep getting disconnected. I have never received my package and it was send back to straight talk. I want to know what I can do about getting a refund so I can go to Walmart and get it.

Try to purchase tank art over phone with debit card. Activate my son's phone. They couldn't find a phone on their service service area. They refused to give me a refund. And they keep giving me the rent around. And the customer service is very rude.

almost 6 weeks and still no straighttalk phone once they sent a return label instead of a phone ( already had my phone for over two weeks) at 4 weeks said they had one ready to ship , not true. finally sent one at 5 weeks wrong company ( tracfone) and i cannot get unlimited data the only thing i use.