Straight Talk Wireless
Reviews and Complaints

A. I spoke to ST prior to paying for and switching to new provider about transferability of phone and phone number.

B. I have met all of the requirements to enable me to do this and my account was current.

C. My phone use was terminated on Friday the 3rd and I still haven't received the unlock code to make my new sim card work.

D. This has been a nightmare and caused my health issues to be exasperated and I have no way to contact my physician.

E. I have been a faithful customer for almost 7 years and decided to switch because of their lack of customer service and their services offered no longer fit my needs.

F. I was told by ST that this process once I received my new sim card would take no more than an hour without use of my phone.

I have never had any problems with this service till now. I was on the automated service which came out of my account. Well the date keeps changing and it was set up to come out on the 2nd. Well I don't get paid till the 3rd. I was told I could get 7 days for 10 dollars or I could use my reward points. I used. My points and it stayed on until today to the 4th. I didn't know what happened. I called several times and told they would call me back but they didn't.

I have spent the last two weeks with the Straight Talk team, attempting to upgrade my landline phone modem(wireless home phone base station. Multiple times of turning off the modem to turning the modem back on, calling the phone, etc. The Straight Talk team is not trained to handle the issues, and the team are from other countries, with a slight language barrier.

Through multiple contacts, speaking with different people at different technical levels at Straight Talk, they are still unable to resolve the issue of me being unable to make a phone call out to someone.

The people will tell you they are going to work to correct the problem, and say they will work on it and call you back and they don't or when they call you back, it is a totally different person that wants you to start all over from the beginning, like they have no clue about what the issue is...just poor service...My relationship with Straight Talk ends today.

Deborah Parker [protected] about Landline #[protected]

I suspended my service with straight talk and requested to take my phone number to my new cell phone service provider.

Straight talk has not suspended my service, billed me for my prepaid monthly fee and is not willing to let me have my cell phone number transferred to my new service.

I have sent in a claim with the Attorney Generals office in MN. (Keith Ellison's office)

I need this issue resolved this week.

I am unable to use my cell phone, people are unable to locate me, all of my accounts are tied to my old cell phone number which I have had for over 20 years.

Straight Talk has horrible customer service! Do not get a Straight Talk phone. They are liars. You are on the phone with customer service for hours and they give you fake transaction ID#'s. Then when you call back they claim no knowledge. Stay away from Straight Talk!

Called on Dec. 6 given order # [protected] for SIM card and will take 3 - 5 business days, Dec. 19 call and was told SIM card was sent out, but unable to track, Dec. 23 call and was told SIM card was sent out, but unable to track, Dec. 28 call and was told due to supplies the SIM card had not been sent out yet and will receive a call with an update, Jan. 10 talked to supervisor Neal and requested a refund of service for one month due to now being told they did not send out the SIM card because it was an outside phone! After 4 previous calls I am just now getting told this. Was given transaction ID#[protected] for one month refund and the refunds are real time so just depends on how fast the bank will process the refund. Jan 26. call and talk to supervisor Anna and now being told there is no transaction ID# [protected] in the system and the refund was already processed. There is no refund on the account and no refund back to the card. They are liars. WARNING! DO NOT USE STRAIGHT TALK!

In order to have my number switched over to my new Verizon Wireless services, changed providers due to horrible customer service representatives, the lack of supervisors that should know how to handle and resolve any elevated issues and was told they couldn't/wouldn't resolve another issue I had been dealing with over 8 months, I requested the required transfer with pin. Every representative I spoke with, five different ones thus far, said it wouldn't be a problem at first but then said it wasn't possible unless I paid to have my account reinstated. Well I did pay, mind you a Verizon customer representative was also on the line when this happened the third time so I have a witness and it was all recorded.. by Verizon, yet they still refused to generate the transfer and are now telling me that their system shows that I never paid and it will cost more than the previous amount!?! Why does it seem like the Straight Talk cust serv reps are holding my number hostage and demanding more and more funds? Uh.. they are doing that and they are lying about things too! They even tried to say my number nor my account existed when the Verizon rep and I spoke with them?

I added a 30 day card on Jan 14th 2023. I inadvertently punched 'add now' instead of 'add to reserve'. My new refill date should be 3-1-23. It is now showing a refill date [protected]. I was cheated out of 14 days. I called and spoke to a representative. He first said nothing could be done. After a long conversation he said he had fixed it, and I would receive a text message within 24 hours showing a refill date of 3-1-23. My phone is still showing a refill date of 1-13-23. I have been a customer for many years and I have always added a new card to 'reserve'. I want my refill date advanced 30 days from 1-3-23. or I will contact the Better Business Bureau and I will make a complaint to Wal-Mart. Thank your for your attention this ASAP.

On [protected] I had used my phone to report my husbands phone not working. I tried on-line chat where I was dropped after 30 mins. I then called straight talk and was passed on to upper manager, Kevin. After 1 hour (now 5pm) he said they would call me back in 4 hours and the phone should be working. We had tried different things to the phone to no avail. At 9:15 pm I did receive a call back informing me the office was now closed and I would have to call back the next day. Also, the phone was not working still.

I would appreciate honesty, for one thing. If the phone is unfixable, just say so. The time spent on the phone in total was 2-3 hours. The first waiting for a response in the on-line chat. I will gladly give you my number to follow up on this as I left many messages in this chat room.

On 1/1/23 I put 55$ on my phone. This us a very important time for me bacsie I broke my back at work and just started a workmans compensation lawsuit. Today is 1/13/23 and I still cannot call or receive calls. Day after day I spent hours on the phone with straighttalk customer service doing the same troubleshooting steps time and time again. On 1/11/23 I searched the web to find the correct APN to use to get data to work. I have been told that Verizon has bought straighttalk and the towers are down by one of the customer service representatives. I have been hung up on, waited for callbacks that never came time after time. Not having service has really caused great hardship in my life with not only my time and money, also not being able to check my Voicemails or talk to my workmans compensation lawyers as I so desperately needed to do.

Just had a hell of a time with straight talk tonight… with getting [censored]ed over by verizon years ago, plus at&t and sprint, I decided to try straight talk. With them being on verizon towers and I didn’t want the hassle of a damn contract tacking on fees, everything went pretty good for the last 10 years… until it was brought to my attention how you can qualify for a little extra help off of your phone plan each month… don’t even look into the acp program that they try to offer!… right after you purchase (auto refill) your plan for the month they don’t even email you letting you know how you’re approved for this acp program and the $60 plan you purchase is cancelled and non refundable… the small amount of data you qualify for is used up and every single damn middle eastern person is not aware of what the problem is… once you reach the 10th person after being transferred a few times finally knows the problem… you get transferred to the refunding department… that cant do [censored] to help you because they don’t do refunds… i’m like why does your job exist?… dropping straight talk… I suggest whoever is on straight talk to do the same…

Ive been a customer since 2018. Service was fine with a few website, account and refill issues. Over 2 years ago I purchased a new phone with straight talk and used that phone for years. Finally, I switched providers due to issues with service. They wanted $150 to unlock my phone due to a issue with the website and me using my current sim card. I filed a complaint with the FCC. and Trac phone unlocked it today. Now my only issue is I'm out $350 that I had to buy a new unlocked phone to use my new service.

We have been calling every month to have them stop taking out payments and to release our phone number. They just plain wont do it. They say theres a pin code we need that we never signed up for so they can verify its us. Its total bs.

You have all the info you need to release the phone number. I want it done post haste otherwise, ill take it to the attorney generals office.

I contacted support was hungup on then after calling back the rep was rude and hateful refused to transfer me to a supervisor then a few minutes after call ended I receive a text saying the charges to my account were successful and now my phone is deactivated. Original reason for my call was because my son's phone isn't working after putting sim card in another phone, his got broken, I checked phone compatibility and made sure his sim would still work if I put it in a different phone. The only concern was possibly having to change apn settings. So now my son doesn't have a working phone and he goes to school in a different town over an hour away the already purchased a plan for his existing number and since plans are non-refundable I basically lost almost 40 dollars plus the money for the phone that was supposed to be compatibility and isn't. And thanks to the rep. My phone was deactivated and I had just refilled my account now I have no way to communicate with my son agE 14 and also as a result im out over a $100 im on a fixed income. And the available options for contacting support are useless upon calling again to try and get things fixed was scheduled a call back, when call back came I received a automated message saying that customer service was closed and given times theyre hours of operation then call disconnected. I spent over 4hours trying to get these issues resolved and instead of fixing the problem the made it ultimately worse, to top things off I had similar issues once before in the end I lost money that waouldnt be refunded and wound up having to pay for another device and service plan. As of this moment I have been ripped off close to $400 by straight talk and have no hope of being compensated for any of it.

Applied for ACP online Wed. 01.04. from Straight TALK site and approved.

I am filing a complaint with the FCC today.

Called Affordable Connectivity Program.

Have Nat'l Verifier Nu.

Filed complaint. With them.

5 calls no help: lied as if transferriing me to ACP.

One told ACP mot accepted.

Last one aid they lied and scheduled call back dud not.

Guess he is honest. Go through your calls recently.

Ther is no help with this company and I am going back to AT&T today. Need my account number to transfer l, bet I can't get it. Am I correct?

There is NO service and the robot answer system is ridiculous. What we must go through to speak someone who will not help is ridiculous.

Because people receive assistance does opt mean they can treated anyway.

Look at those

crossing the border and maybe working for you right now. Are they not given every benefit and I bet they have ACP with you.

Thank you for reading this complaint and I do not expect my complaint to answered or corrected.

I had to call five time and spent a total of an hour and a half on hold. After the 5th call I was sent to billing where he failed to understand the issue. I got a text mail 1/4/23 that my end date was 1/8. I pulled my old bank statement which indicated that my automatic draft to you occurred on 9/11, 11/10, and 12/11. There is not 30 days between 1/8 and 12/11. My bank assured that there is no delay from the direct deposit on their end. I need someone to explain why is this occurring. Also note that during my call I asked to speak with a supervisor 15 times and was refused and asked the tech person for it as well and he told me to call customer service main number.

January 5,2003

I have been a straight talk customer for a long time. I decided to switch to Spectrum. Straight talk will not give me my account number or transfer pin. With out these I can't switch to Spectrum. I purchased a new phone from Spectrum and may have to send it back. I can get no help from Straight talk. Spectrum employees tried and they were not ever able to get my account number or transfer pin.I am not even able to get into my account.

I have been using this service regularly with no problems until this last payment that they took from me, they have yet to provide me any service at all on my cellular device.
I was charged on January 3,2022 and my service stopped on January 2,2022.
So they shut off my service and then charged me on my auto refill.

I have not had any service on my phone for 3 days now and I have spent over 6 hours a day calling in to tech support for 2 days now. Still, they have not resolved anything or figured out what to do to fix. They have not offered a refund or anything for my troubles.

Each time I call in they take a long time trying to fix it, then when they can't figure out what the issue is, they try and transfer me, which means they hang up on me. This has gone on for days. So much that they said we don't know what else to do to fix, please wait 4 hours and stop calling here.

I also have not had all the services that I pay for working on my device. I have not been able to send MMS Text such as pictures and video since I have bought the plan. I have tried calling in for weeks but they can never figure out what to do to fix my phone. (September 1, 2022) The tech support actually made it so my phone didn't work for days back when I first signed up as well. I tried calling in for hours a day for 2 entire days until I finally got one person to have fix my phone so I could at least make calls again and send and receive a basic text only.

So I have yet to actually have all the services that I paid for to work 100%
This second half of my story happened in September 1,2022
I would like my phone to work again because I am so dependent on my phone that I am literally losing money every day my phone is off.
Please help me get my phone working again correctly and not halfway like it's been since I started.

I purchased a New Service Activation kit on 11/17/22 from Walmart store #00934. SIM card #[protected], service card #8407590000002757502350. I have an iphone 6 that previously belonged to my husband that we were putting service on for our son's first phone as a birthday gift on 11/21/22.
I called Straight Talk at [protected] on 11/23/22 to activate service. On this call we found the phone was locked. My husband called and got the phone unlocked. Then it was Thanksgiving holiday.

I called again on 11/29/22 and after 30 minutes with an agent it was decided the SIM card must be defective because we could not get past the message "SIM card not supported" on the phone. The agent said they would order another SIM card and to call back when it arrives. I was given a ticket number to reference when I called back.

On 12/9/22 I called because I had not received the replacement SIM card. This agent said the replacement SIM card was ordered, call back when it arrives.
On 12/14/22 I called because I still did not have the replacement SIM card. I spoke to Emma she said she would send a SIM card by Fedex. She would not verify if one had already been sent or not, just that she would send one.

I received the replacement SIM card on 12/30/22 via UPS. Straight Talk PO Number [protected].
I called Straight Talk at [protected] on 1/4/23 to activate the service on the phone with the replacement SIM card. I spoke with Mary. Mary asked that I provide her with the Service PIN number from the Activation Kit. As stated above, I purchased the kit on 11/17/22 and originally tried to active with an agent on 11/29/22 when it was decided the SIM card needed to be replaced. I provided Mary with the Service Pin # on the service card in the kit, # [protected]. Mary stated the Service Pin had already been activated and I needed to provide her with a new Service Pin number.
I explained the sequence of events from the beginning to Mary multiple times.

I explained the SIM card did not work so the service could not be started. She refused to go any further just repeating she needs another Service PIN that has not been used. I asked to speak to her supervisor hoping the supervisor would understand I did not get to use the service because the SIM card did not work and I just received the replacement. I asked if the service Card was activated on the original attempt to initiate service on the phone and she said it would have been. I explained this was not my fault and I refuse to pay for another service card when the SIM card was defective and I just received the replacement. After 1 1/2 hours on the phone with Mary refusing to say anything other than she needed another pin # and refusing to transfer me to her supervisor she hung up.