CB Entertainment StubHub Fraudulent Taylor Swift Tickets

StubHub review: Fraudulent Taylor Swift Tickets

S.B87 of US

Sep 15, 2023 10:42 am EDT

Verified customer

Featured review

ISSUE: FRAUDULENT FAKE TAYLOR SWIFT TICKETS, DATA LEAK, AND LACK OF CUSTOMER SUPPORT OR RESOLUTION

Stubhub sold me fraudulent concert tickets last week, and somehow my personal info and data was also leaked or compromised. After I bought my tickets (and paid an obscene amount for the tickets, plus, over $500 in stubhub fees alone), I received a whatsapp message from a contact claiming to be stubhub, using the stubhub logo and business name in their profile. The profile was also listed as a "verified business account" by whatsapp. This fraudster tried to sell me more tickets. Obviously I blocked them. It was after this incident, I realized my tickets that I purchased were not real.

My concerns are: Stubhub is supposed to be a legitimate company and the first time I use your platform,

a) I am sold fraudulent tickets

b) my personal data and information is leaked to fraudsters

c) I already have non refundable flights and hotels booked halfway across the world to see this concert but no tickets to the show

d) No one at stubhub is getting back to me with comparable, replacement tickets despite me reporting this issue over a week ago.

I have called several times for the past 8 days and have yet to receive a resolution.

Desired outcome: It's simple - please provide me comparable tickets immediately, that are legitimate. Isn't this what part of the obscene stubhub fees are allocated to be used for, to protect your buyers?

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StubHub Contacts

StubHub phone numbers

+1 (866) 788-2482
+1 (866) 788-2482

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USA & Canada

1800 770 534
1800 770 534

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Australia

+1 (800) 436-0113
+1 (800) 436-0113

Click up if you have successfully reached StubHub by calling +1 (800) 436-0113 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (800) 436-0113 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (800) 436-0113 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (800) 436-0113 phone number

Mexico

+1 (415) 222-8400
+1 (415) 222-8400

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International

+44 800 783 0260
+44 800 783 0260

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United Kingdom

+33 805 542 574
+33 805 542 574

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100%
Confidence score

France

+49 800 724 1913
+49 800 724 1913

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Germany

More phone numbers

StubHub emails

yourfeedbackmatters@stubhub.com

100%
Confidence score: 100%

Support

StubHub address

199 Fremont Street, Suite 300, Floor 4, San Francisco, California, 94105, United States

StubHub social media
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Nov 21, 2024