Menu
For Business Write a review File a complaint
StubHub

StubHub review: Tickets

P
Author of the review
10:56 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Tickets to the Pink concert at Charles Schwab Stadium, Omaha NE, USA on 8-21-23 were purchased 3-28-23. I was to receive an email from the seller that contained a link to the tickets. By 4-23-23, this email had not been received so contact was made with StubHub. Response was they would reach out to the seller for the tickets. Contact was made again 5-3-23, 6-15-23, 6-22-23, 6-29-23, 6-30-23, 7-7-23, 7-13-23, 7-21-23, 8-4-23, 8-14-23 and 8-18-23. Each time I was told they were waiting for the seller to respond. On 8-19-23 at 11:15am, I received an email from Stubhub indicating that I would not receive the tickets and that they were unable to locate comparable tickets so a refund was necessary. This left me 56 hours before showtime to find acceptable replacement tickets; otherwise not attend the concert and lose money on a hotel reservation. The deadline given to the seller to come forward with the tickets is not logical or reasonable and I was never told about the deadline before 8-19-23. Had I known, I would have requested a refund months prior.

Desired outcome: I will never do business with this company nor recommend them to anyone. I did receive a refund but was told in writing that I would also receive a voucher for $185.00. This has not been received to date.

0 comments
Add a comment

More StubHub reviews & complaints

StubHub - canadian buyers beware 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
StubHub - do not sell tickets on stubhub - it is fraud website 30
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
StubHub - tickets to wrong address 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
StubHub - honest seller got scammed by buyer
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
StubHub - mike manning 16
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. StubHub Contacts

  2. StubHub phone numbers
    +1 (866) 788-2482
    +1 (866) 788-2482
    Click up if you have successfully reached StubHub by calling +1 (866) 788-2482 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (866) 788-2482 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (866) 788-2482 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (866) 788-2482 phone number
    USA & Canada
    1800 770 534
    1800 770 534
    Click up if you have successfully reached StubHub by calling 1800 770 534 phone number 0 0 users reported that they have successfully reached StubHub by calling 1800 770 534 phone number Click down if you have unsuccessfully reached StubHub by calling 1800 770 534 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling 1800 770 534 phone number
    Australia
    +1 (800) 436-0113
    +1 (800) 436-0113
    Click up if you have successfully reached StubHub by calling +1 (800) 436-0113 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (800) 436-0113 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (800) 436-0113 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (800) 436-0113 phone number
    Mexico
    +1 (415) 222-8400
    +1 (415) 222-8400
    Click up if you have successfully reached StubHub by calling +1 (415) 222-8400 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (415) 222-8400 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (415) 222-8400 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (415) 222-8400 phone number
    International
    +44 800 783 0260
    +44 800 783 0260
    Click up if you have successfully reached StubHub by calling +44 800 783 0260 phone number 0 0 users reported that they have successfully reached StubHub by calling +44 800 783 0260 phone number Click down if you have unsuccessfully reached StubHub by calling +44 800 783 0260 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +44 800 783 0260 phone number
    United Kingdom
    +33 805 542 574
    +33 805 542 574
    Click up if you have successfully reached StubHub by calling +33 805 542 574 phone number 1 1 users reported that they have successfully reached StubHub by calling +33 805 542 574 phone number Click down if you have unsuccessfully reached StubHub by calling +33 805 542 574 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +33 805 542 574 phone number
    100%
    Confidence score
    France
    +49 800 724 1913
    +49 800 724 1913
    Click up if you have successfully reached StubHub by calling +49 800 724 1913 phone number 0 0 users reported that they have successfully reached StubHub by calling +49 800 724 1913 phone number Click down if you have unsuccessfully reached StubHub by calling +49 800 724 1913 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +49 800 724 1913 phone number
    Germany
    More phone numbers
  3. StubHub emails
  4. StubHub address
    199 Fremont Street, Suite 300, Floor 4, San Francisco, California, 94105, United States
  5. StubHub social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
StubHub Category
StubHub is ranked 1 among 115 companies in the Entertainment category