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CB Entertainment StubHub Worst customer service I have ever received.
StubHub

StubHub review: Worst customer service I have ever received. 1

C
Author of the review
1:36 pm EST
Review updated:
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On November 14 I purchased tickets for a concert in Philadelphia and accidentally entered the wrong email address. In doing so, I didn't know that I would lose my tickets based off of the error. The day of the concert I noticed my tickets weren't in the app or email so I called and spoke to two separate individuals for over an hour providing 3 additional email addresses that they were unable to send the tickets to. One would think that it almost being 2025, there would be an easier way to rectify a misspelled email address. They are now telling me that I am out the money that I paid because of the error. I go to concerts all the time and will NEVER USE StubHub again. I would encourage anyone else to look elsewhere because the customer service was absolutely atrocious.

Recommendation: Look elsewhere for your ticket needs

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J
J
J. Lockman
Verified customer This complaint was posted by a verified customer. Learn more

Argue the payment with your provider, indicate the fact that StubHub did not manage to address the problems with your email even after a prompt reply from you. This may recover your lost cash. In the future, verify the account information again and do not make the purchase to avoid such incidents.

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  1. StubHub Contacts

  2. StubHub phone numbers
    +1 (866) 788-2482
    +1 (866) 788-2482
    Click up if you have successfully reached StubHub by calling +1 (866) 788-2482 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (866) 788-2482 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (866) 788-2482 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (866) 788-2482 phone number
    USA & Canada
    1800 770 534
    1800 770 534
    Click up if you have successfully reached StubHub by calling 1800 770 534 phone number 0 0 users reported that they have successfully reached StubHub by calling 1800 770 534 phone number Click down if you have unsuccessfully reached StubHub by calling 1800 770 534 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling 1800 770 534 phone number
    Australia
    +1 (800) 436-0113
    +1 (800) 436-0113
    Click up if you have successfully reached StubHub by calling +1 (800) 436-0113 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (800) 436-0113 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (800) 436-0113 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (800) 436-0113 phone number
    Mexico
    +1 (415) 222-8400
    +1 (415) 222-8400
    Click up if you have successfully reached StubHub by calling +1 (415) 222-8400 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (415) 222-8400 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (415) 222-8400 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (415) 222-8400 phone number
    International
    +44 800 783 0260
    +44 800 783 0260
    Click up if you have successfully reached StubHub by calling +44 800 783 0260 phone number 0 0 users reported that they have successfully reached StubHub by calling +44 800 783 0260 phone number Click down if you have unsuccessfully reached StubHub by calling +44 800 783 0260 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +44 800 783 0260 phone number
    United Kingdom
    +33 805 542 574
    +33 805 542 574
    Click up if you have successfully reached StubHub by calling +33 805 542 574 phone number 1 1 users reported that they have successfully reached StubHub by calling +33 805 542 574 phone number Click down if you have unsuccessfully reached StubHub by calling +33 805 542 574 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +33 805 542 574 phone number
    100%
    Confidence score
    France
    +49 800 724 1913
    +49 800 724 1913
    Click up if you have successfully reached StubHub by calling +49 800 724 1913 phone number 0 0 users reported that they have successfully reached StubHub by calling +49 800 724 1913 phone number Click down if you have unsuccessfully reached StubHub by calling +49 800 724 1913 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +49 800 724 1913 phone number
    Germany
    More phone numbers
  3. StubHub emails
  4. StubHub address
    199 Fremont Street, Suite 300, Floor 4, San Francisco, California, 94105, United States
  5. StubHub social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 27, 2024
  7. View all StubHub contacts
StubHub Category
StubHub is ranked 1 among 115 companies in the Entertainment category