StyleWe
Reviews and Complaints

Hello, I want to tell about my terrible experience with StyleWe. I have purchased a dress from www.stylewe.com in early February and paid some extra for fast shipping, because I needed the dress for a special event. The dress finally showed up two weeks ago and the quality was super cheap! Material was very thin and see through, and it looked rubbish! The seams were barely turned and sewn ends. I contacted customer service and they offered me a refund, but first I had to send the dress back to China and it was extremely expensive, almost like the full cost of my dress. I will never order anything from this horrible website!

I have been waiting for a shirt to be delivered for 3 months. Stylewe (They're in china) misaddressed the package and customer service won't get involved because it's "inconvenient". I've spent 2+ hours with usps and dhl and the package is already going back to china. Stylewe won't issue a refund. Why? Who knows. Here's the email chain and you can judge for yourself if a cute shirt is worth this con job:======================================================To: stylewe servicesDate: mon, mar 14, 2016 at 8:18 amSubject: re: request received fromClearly, you did not read my email. I have already contacted dhl and usps. The package was not destroyed it is already en route and coming back to you. You will absolutely refund my payment for a product that you have not delivered. I could not care less about your inconvenience because what you are doing is illegal. You can not charge someone for a product and then refuse to deliver it. Issue this refund or I will pursue legal action because customers in america need to know about the same you are running. If you do not issue this refund immediately I am also filing a complaint with the better business bureau and canceling my stylewe account. On sun, mar 13, 2016 at 11:28 pm, stylewe services wrote:Dear customer, So sorry for that. We are so sorry to make this mistakes. But can you pls contact the local dhl to get you package in this case, it will more inconvenience for us. You tracking number is xxxxxxx you can track the details in its official website. Pls contact your local dhl(Tel:[protected]) to get your parcel. If you don't sign for the parcel in time, it will be abandoned or destroyed and we can't issue any refund as well. Looking forward to your prompt response!Have a nice day!Best regard，MayStlyeweOn saturday, march 12, 2016 at 11:45:57 pm utc+8, customer wrote:This is absurd. You made the mistake (My address in my stylewe account is correct) and I just spent an hour trying to track down this package. It is apparently now on its way back to china and both dhl and usps have told me it's the shipping agent, that's you, who is the only one who can fix this. Cancel my order and refund my purchase, i'm not going to wait another 3 months for this shirt. On mar 12, 2016, at 7:06 am, stylewe services wrote:On mar 12, 2016, at 7:06 am, stylewe services wrote:> dear xxxxx>> http: / / webtrack. Dhlglobalmail.com / ?Trackingnumber=>> it showed the address is wrong. Could you please contact the local usps to get your parcel. >> the tracking number is xxxxxxx>> joanna

I ordered a skirt and it was very small, it did not fit at all. Well, quality was rather poor, but looked nice. I never expected to get high quality item, because their pries are really cheap. So I decided to contact StyleWe customer service and sent them a message asking about how to return. Unfortunately I did not get any emails back. Also, shipping took more time than I expected, because my item came directly from China. I don't understand why is it taking so long to answer me! However, I'll never order anything from here again!

Buyer beware! StyleWe is not a reputable company, all they need is your money! I have purchased two dresses from this website. I received my items and was horrified with the quality! Workmanship was beyond ridiculous, colors were wrong and the dresses were super small. So I went online and emailed them. They said that I'll be receiving a message with all the instructions about how to return. Well, I never received anything! Another week passed and I sent them another email, and got the same response. I contacted my credit card company and hope they'll get my money back.

Never again on this company! Horrible experience. I ordered 3 dresses with expedited shipping. They charged my card for the total immediately. "expedited" ended up being 8 days later and only 2 of 3 dresses arrived. Nothing on the packing slip or in package about status of the 3rd. After multiple emails and calls, finally got a notice that dress 3 is shipping from russia. So much for expedited anything. I'm returning them all (If the last one ever arrives) and will hope they refund my $216. Ugh. Stay away from this website/company!

I've ordered an attractive dress from StyleWe and when my order arrived I was terrified with the quality. And that's not all, color was definitely not as described! I found their email and sent them a message. Later I received a computer generated reply stating that I would receive a response within 24 hours. But no one ever contacted me. I've waited few more days and due to the lack of communication from customer support opened a dispute via PayPal. Their phone number does not work. These people are way too slow and totally unprofessional. I hope PayPal will be able to get my money back.

I've ordered five items from StyleWe, but when my items finally arrived I was very disappointed with the quality. So I returned everything back for a refund. They refunded only two items! I contacted their customer service and asked what was going on. They said it was their mistake and promised to refund me the rest in a couple of days. However after two months, they still did not return my money! I'm extremely disappointed! I emailed them many times and received no response. I am going to report this company.

While there are some substantive issues about the clothes (shoulders way to narrow for North Americans), my biggest complaint is the website. It keeps refusing my password so I am unable to electronically send notice to the company that I am returning items. I have asked for new passwords but they never come--I have waited sometimes 24 hours before giving up and just sending a regular e-mail with the information about the items. This is the second time this has happened --after being successful the first time I tried it. What could possibly have changed?

This is a technology issue--something that is an easy fix. Making sure the website works as intended should be a primary concern for the company--what could be the reason why this isn't fixed? I have sent the company an e-mail on my e-mail account but no response.

I want to cooperate with the company and give them the return information as they would like to have it. Impossible to do without their cooperation and willingness to fix the tech glitch in their website.

I have placed multiple orders with Stylewe starting 1/1/16. The orders arrived at different times. The sizes were different than American sizes; but, I saw that it was a Chinese company and have been there, so I knew to order larger sizes. Still, some items just did not fit correctly. I returned 10 items. I have sent them multiple emails with the USPS tracking # and the date the package was received in Mamaroneck, NY. It was received Feb.20, 2016. After submitting all of the information required for them to refund my purchases, Stylewe has not done it. I have kept 9 items that I purchased from them, and have enjoyed wearing them. It is a gamble to purchase from them for quality and financial reasons. The designers may have potential, but the business is a flop.

I've purchased a dress that looked so lovely. Before I made my order I checked the size chart for appropriate fit. When the dress finally arrived it was way too small to even get over my head. Quality was terrible and the craftsmanship absolutely rubbish. I immediately contacted and asked for a refund and heard nothing. Several days later I got a message from them with the instructions how to send it back and email copies of the return receipts. So I sent the dress back to China, paid extra money and still nothing. So I basically lost over $100. Never again I will order anything from StyleWe!

I'm not even sure where to start. I have never had such a horrendous experience with a business ever before. I ordered several dresses from this company. The website looked great - the concept is great. When I opened the package, I was immediately alarmed when I found no return form. There was a receipt that said if you want a return, you have to e-mail the company, then wait for a response from them with further instructions. What?

Second, the dresses were each packed separately, and when I opened a couple of the plastic bags, the dresses smelled strongly of cigarette smoke. !

Third, only one of the dresses fit. The rest were way too small, even though I used their sizing chart, and even ordered a size up (Medium) from what I normally wear (Small). So I found that the sizing was way off.

Fourth, when I e-mailed for instructions to do the return, I received a long, very complicated e-mail about how to make the return. I had to make copies of everything, and *take a picture* of my shipping receipt and e-mail it to them to prove I sent it.

Fifth, despite the fact that I had gone through all the necessary steps of the return, they only refunded me part of the amount of the returned merchandise. I contacted them immediately and asked why I only received part of the return. Days later, I received a reply which said they had completed the refund. I contacted them again, stating in no uncertain terms that they still owed me $155. About a week later, they wrote again, saying they had completed the return. I never received the full amount for merchandise I sent back to them.

Again, I have never, ever, experienced anything like this. Never will I buy anything from this company again.

I bought three or four dresses with express delivery and they never sent receipt they charge my american express with PAYPAL which I never
authorized them to do that, I want to cancel this account, and Stylewe do not
have a phone number they just sent me a email this morning at 4:00am that they do not my address?

And phone number I have is a Paypal phone number and I was on the line
for about an hour someone came on line took my credit card number
and they left me for an hour no one came back.

I ordered a dress about three months ago and when it arrived I decided to return it because of the bad quality. The size was also wrong, dress was way too small for me. So I returned it back in China. I paid $16 to send back. After many emails and a negative review I received a message from them stating a refund would be issued in 3 days. That actually never happened and I received nothing yet. I also contacted PayPal and explained the situation. I have never had this kind of experience before with any other company! I will never order from these scam artists again!

I ordered some stuff from StyleWe over three weeks ago and my order is still processing! I contacted them many times and all the time heard only apologies. Every time they promised that my order would send the next day. When I asked them to cancel my order and give me my money back they ignored me. All of the messages I received from them were written in broken English. I'll never order anything from StyleWe again!

I received the top on January 23. It looked terrible on me and not at all what I expected from the photo. The fabric was very shabby. I finally got an email on February 11 with directions on how to return the top. They wrote that
"For your return(exchange) request, we will issue the refund (within 3 business days) once you email us a proof of the return package ( for example, return tracking number, a copy of return receipt, or a picture of the return package) along with the order number and returned item lists."
I sent them the return information as requested, and they received it back on February 13. I have gotten any refund yet, nor have I heard back from them. I just filed a claim against them on Paypal.

I placed two orders from this company. The first time the shipping was super fast, it only took 3 days for me to get the clothes. The second time I was not so lucky! They collected the money from PayPal the same day I submitted my order, but I heard nothing after 10 days. The order status always shows " Processing ". I sent them 3 messages so far but never heard from their Customer Service. From other reviews about this company, I don't expect that I might be able to get my clothes. I would never buy anything from StyleWe. What's sarcastic is that they advertise a lot on Facebook every day. I will report to FB and ask them to block this business!

I was shopping on nimus marcus web site and those beautiful dresses show up.
I assume that stylewe was part of neimus marcus
I ordered a dress for $86 medium size
Then I found out that stywe came from china
I immediatly send an email to change the size to large, because their size do not correspond to american size
My email was returned
A very long time after I place the order the dress came.
It did not look the same
And the size was too small
I try to contact them to have the size change and I was unsuccessful
I gave up and decided I could ware it as a coat unbuttoned
The first I ware it, one of the button came off, and it was not buttoned !
What ever you do, do not order from this company

This website is not a total scam; it is only half a scam. I placed three orders (29 nov to 20 dec 2015) in which i ordered total 7 business dresses; the ones by gyalwana are fabulous. Got two for my daughter and one for me. They are well made, and she looks stunning in them. Ordered one of the dresses in both large and xl (She is a size 5). The extra large fit, and i returned the large (Total from gyalwana = 4 dresses/1 return). Also, ordered from a “fashion” designer; one dress, two sizes. Neither one fit; both went back with the gyalwana. Received the dresses mid-december (Ordered 30 nov) and they were received by stylewe on 18 january. I heard nothing from them, and sent 3 emails to them starting 16 feb. Finally got a very poorly worded email:

Sorry as i checked, your order was over 60 days since purchased. In this case, we could not

Process refund form this order directly.

We have to transfer the money through paypal, pls confirm if this is your paypal account:
But there will be 4.4% handling fee in for the transaction. Hope you understand.

We will refund you to this account in three business days, hope you understand and we are

Waitimng for your earlier reply.

Spent 30 minutes today going thru my order, my visa account & my paypal account. Finally did a spreadsheet to see the order numbers, dates, amounts (In each of 3 above websites).

Notice: the “totals” on the stylewe website for the order did not match the amount on the visa account, nor did they match the actual amount on one order. Once i had all my data, i called paypal. Took about 14 minutes before a nice lady in nebraska answered. She immediately solved one question i had: why had only 1 of my 3 orders shown up on paypal? (That was because i placed two of the orders as “guest” and didn’t log in.) i gave her my visa number and the tracking number from the package, told her which dresses i had returned, and with her magic fingers, she placed a refund to me for my visa. And she said, there are no charges for returns from anywhere, so the 4.4% charge is bogus. I’m actually really sad that this site has turned out to be such a problem. The gyalwana clothing is really designer stuff. And don’t be put off that it comes from china. I just finished fashion design classes at ud and learned that most of the clothing comes from china…designers send their designs there to have them made up, all the time. It is just that this company does not seem to have the return process working. Wish they did, although i would have a lot less money if i bought all the beautiful stuff on their website!

I should read all the bad reviews that this Style we have before I placed my Order, but I didn't. I have place my order at the beginning of the month, they already have my money and the order status is still "Processing"
I try to contact them but he only way is by e-mail. I sent them an E-mail but no replay yet.
I don't even want the clothes any more after seeing all the complaints and reviews.
I hope nobody buy from this web never again.