Subway
Reviews and Complaints

Poor customer service, all veggies were off temperature, cooler broken, spinach and lettuce wilting and changing colors, banana peppers were brown and wilting, no veggies available for sandwiches. The employees had these bad products out attempting to serve them to customers. Had the employee check the back for additional veggies in which there were none. By this time I'm highly upset so I left 4 foot long sandwiches there and will not be returning.

After a Two hour band practice, I ordered offline and was so excited because i got to eat before i had to head to another practice. Well of course i got there and still had to wait in a line, which i wasnt mad about at all. i patiently waited, while the employee was very rude to the family in front of me. the man was very rushy with me and so i got my sub and left. And headed to my next practice. Twenty minutes down the road, i arrive at my practice early, in time to eat. And it was the wrong one COMPLETELY. the first two times they had my order wrong i was like, "Its not a big deal, they just opened." as i work in Fast food.
I work, and money is tight because of so many senior fees. So i paid almost 2.50$ in EXTRAS and i literally got a sandwhich with chicken, lettuce, and mayonnaise. When i went to call Hayden Subway to at least try to get my sub fixed, The phone dont even work! Really did not enjoy my experience and probably wont be going back.

after you closed my nearest subway 2 months ago, I went not once but twice to the closest to me ow. first time i went there, there was only 1 kind of bread left and one worker doing everything at 5 pm. turned a whole football team away and no one could get sandwiches. then on Monday I went in at about same time, and waited 20 minutes in line and it was same one guy working... I get up to order my meatball sub and was asked to wait 20 more minutes no meatballs for my sub. Im highly mad over this. im a handicapped person who cant just stand in line that long to be told they are consistantly out of everything anyone wants to eat from there. now i have no place to get my subs now will be going to jimmy johns subs i guess.I cant believe bad customer service and the place is a mess! I cant believe u closed a clean and well run subway to leave us with a mismanaged one that has to turn away business because one person cant do it all!

I went to the napanee ontario canada subway that is downtown.
It was 23:40. I had just finished a long day and just wanted a sub. When I went in the female sandwich maker was extremely rude.
First she said she was closed. I asked what time do you close? She said midnight. Is it midnight yet? She asked.
I said no.
She rolled her eyes and said whatever.
I said I'm so sorry I just really want a sub.
She was slamming stuff around and giving major attitude.
I am a frequent costomer to this subway and this was horrible service. This isnt the first time this employee has been rude. I dont think she understands what costomer service means. I wanted to buy a sub for my lunch the next morning but was worried she would be more mad so i just took the easiest sub which was a veggie and went on my way very disappointed.

My family and I visited the subway in Bristol Indiana and was treated very rudely a bottle of sauce was dropped into my sandwich and the kid laughed and sold it to me like that then after we paid we were verbally assaulted outside the door this was the date of Friday October 5 th 2018 my family and friends are very concerned and have decided that we may approach the town council about this subway and it's workers we have been coming into this subway since it has opened and can not believe how we were treated I'm hoping that this group that worked and treated your paying customers this way will soon be replaced with people that make you look better and do justice to the paying customers and what we expect when visiting our local subway I can't say that I will ever go back or recommend this store either guess it depends on how you handle this situation thank you for your time and understanding in the very disturbing situation God Bless

Sat waiting to be served for 30 minutes now. Sign on the register claims "went to restroom be back in 5 minutes" other customers in the store claim that she went on lunch break and walked out of the front door. I have an hour for lunch break and this problem has taken up all of it. Cont. another person has told me that she is outside smoking. It's been 42 minutes.

My husband went to the subway near our home about four nights ago and I wanted honey oat bread and the person said that what they were giving was a new kind of honey oat bread it was something completely different and I couldn't even eat my sandwich. I wasted an entire sandwich. Since then I have been unable to reach anybody by phone. I call I choose option two to be able to discuss other issues with someone and nobody ever answers and after two or three minutes of being on hold I'm disconnected every time.

I, my daughter and 2 grandchildren purposely went to this location to eat. As soon as we stepped into the restaurant the female employee did an eye roll and turned to the Male employee and said something. It was very obvious with her body language and eye rolling that she didn't like the idea of having to take care of us. The previous customer was still placing their order. I said to the two employees that " if you don't want me to be here I will be more than happy to leave". All the Male employee did was just look at me. I then spoke directly to the female employee and said are you having a bad day. Because apparently you don't want to wait on us. I have no problem leaving. I will gladly go somewhere else for better service. This took place at 6:38 PM. No where close to closing time. All 4 of us turned around and walked out and happily went to another restaurant. Definitely not another subway.

My tuna sandwich (that was supposed to be 6 inches) was only 5 inches. My "deluxe" amount of meat was leaking out of the ends of the sandwich making it very messy to eat. When I got home I meausured it with my iPhone X measuring feature and sure enough, it was barely 5 inches. I'm a weekly subway eater, and I would love to get 6 inches when I order just that.

You have an employee by the name of ruben in your buckner/lakeland store in dallas tx i believe the store # was 105.Was calling out an employee in front of customers an was making the rest of us really uncomfortable, then i asked for 2 cups of soup when he rudely jumped into the conversation like he was a mgr, i swear i never do this but that employee has no buisness in customer service...He shouted "no were out of soup" an i replied...What time do you close? he said 9:30 an i was like ok! its 7:50 how are you guys out of soup? i eat at subway 3 times a week...Mon/wed/fri an i love it, , , , but this piece of trash needs to be made aware that this is a family oriented restaurant, , again please help...100% your sales will go down at this store

The employee of this location is rude and no manners. He is sweeping floors while customers are eating and ask me to move to another table even he saw me still eating my sandwich and chips. I am a regular customer of this location but today october 1, 2018 my night is ruined and didnt finish my sandwich and chips coz I got upset and mad coz of this Indian guy employee so rude. Locations address is 100-21 Queens blvd Forest hills NY 11375 and the store location phone number is [protected].

I eat at Subway all the time and I was appalled at the Subway in Smithville Texas when they informed me the Subway melt is no longer offered at there store and if I get a melt they charge 1.75 for bacon and 1.00 for the cheese. I will never eat at this Store again and I'm informing all my Clients not to eat there and I have a lot of them at Union Pacific railroad

Ordered online two kids meals no dairy products on my sandwiches because they are lactose intolerant. The app show that it came with juice not milk and when my husband went to pick it up the lady refused to switch it to the juice and not the milk. When we asked for a refund she refused. There needs to be a drink of [censored] and that lady needs to be more respectful when she talks to her customers. We will no longer be going to that subway even though it's 24 hours.

I have worked at subway a few months and I have my 2 week notice about a month ago and subway still owes me 4 weeks of work I did for them and I'm calling the district manager over and over texting him he blames it on payroll then I go to the store he is not there I don't even know what to do now subway owes me money and I need the money ASAP and I cannot wait around like this. If I do not get paid in the next few days I'm going to report the company and file a law suit on them for the issues I had while I was working and for the money they owe me.

Over the last four days I've spent over £50 pound in the new chicken wraps for me and my family from the cheadle store councillor lane tonight 27th September I ordered 2 chicken wraps which were £5 pound each when I got home and opened it I could only taste salad there was literally a small handful of chicken on both wraps my partner the day before found a hair in his wrap I won't be coming again as for £5 pound each I expect more than a small handful of chicken for a wrap that big it was smothered in sauce so basically I payed for a salad and sauce wrap I'm not using subway anymore as I'm not getting my money's worth and with being a regular customer you would expect the staff to apologise as my partner did say where's all the chicken she was rude and pulled her face! Subway need to sort this ASAP as I will be telling family members not to buy from here again shocking!

At 4:20 pm I entered store with my Girlfriend to purchase Dinner. There was a woman behind the counter making subs for a pair of customers. I noticed the store behind the counter was dirty and food spilled all over the counters. There was als a gentleman waiting to order. The woman rang out the couple and waited on the gentleman in front of us. She asked if she could take car of him first because he had been waiting awhile. That was ok. She rang out the gentleman and started yelling around the corner for some help "( She did this very loud and hateful)" a man came out and was washing his hands and she was yelling at him saying " You're not suppose to be here" and he came over to take our order. He was very pleasant and nice to us. But the time he was waiting on us this woman was yelling at him and screaming you are taking work time from me and I don't want you here when I am here. The man calmly asked us to hang on a minute and he went to the phone. I had had enough of listening to this Rude Woman Employee so we left with out our food. Besides the fact that the store looked horrible and dirty. I couldn't believe the conditions she had made As we left the woman still running her mouth "I don't want you to work with me "over and over sat down in dining room leaving the man with two other customers behind us. Every one of the customers in the store couldn't believe what was going on, we all spoke about it as we left. I don't think I would have stayed another second if I was your male employee. He was badly treated and verbally abused. It takes a special person to take all that and not loose your temper. I will Never Go to this store again

Mark Dean

I went into subway today and asked for my favorite sandwich which is steak and cheese I was asked what type of cheese of course I said Swiss cheese and then she said we no longer have Swiss cheese it's now provolone so k I took but I'm sorry it's not the same taste so I will not be going back to subway until you have Swiss cheese again thanks subway for thinking about your bottom line only

I purchased fundraiser stickers where you can get free chips free cookies etc. 3 Times after paying at the kiosk I got free chips. Tonight for some reason The young girl said if you use the kiosk you can't get the free chips. I told her I've done the very same thing 3 other times and they gave it to me without question. Nowhere on the fundraiser sheet does it say you can't pay at the kiosk. She continued to argue with me and would not give me my free chips. I hardly go to Subway and only did it to help out the derby cheerleaders. Since I don't come to Subway often you probably don't care but you lost a customer over a bag of chips. I paid $14 for that fundraiser and I'm on disability so that's a lot of money to me. 😡😡😡

So they person making my sandwich snapped at me to let me know she can make my sandwich. I said hi she just looked at me disrespectful and didn't greet me back. She started to help me but was rushing my order but nobody else was in line and there was not that much urgency needed. She was very rude and I remained paitent. I wanted to verbally abuse her but that wouldn't calm or help the situation any. I don't ever want to receive the type of service I did today or ever at any Subway franchise.

We tried your "NEW" Chipotle steak and cheese on crunchy sunflower bread. First I'd like to say the bread had very little taste and I did not notice any crunch or‘s very many sunflower seeds on the bread. Found the steak and cheese portion of the sandwich to be lacking in flavor. I don't believe I will purchase the sandwich again thought you should know!