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Sunbeam Products review: multiple product failures! 10

R
Author of the review
12:00 am EST
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Below is a history of my complaints with Sunbeam:

Dear Laura L.:

Thank you for your response.

As was stated in my first email message to you, the voltage and electricity system here in Taiwan is the same as the USA and Canada. There is no need for a converter.

In the event, I have decided what I will do. I will return the defective product to the place of purchase in Vancouver, Canada, on my next visit there. They (The Bay) are a service oriented business and will refund my money and take care of returning the blanket to you.

You may be interested to know that I am not alone in my experiences with your products. Simply Google "Sunbeam electric blanket complaints" and you will see what I mean.

I will add my own story to these sites: two product failures involving Sunbeam blankets that failed in less than one year, subject to a supposed 5-year warranty which is inconvenient and impractical to enforce, and which involved 4 weeks of ultimately unsatisfactory communications with your service center.

Very truly yours,

Richard

Original Message:
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From: Consumer Services consumeraffairs AT spemail.esecurecare.net
Date: Sat, 27 Jan 2007 20:06:12 -0500 (EST)
Subject: RE: Blankets - SUNBEAM HEATED PRODUCT STYLE 83E [Incident:
[protected]] [Incident: [protected]] [Incident: [protected]]

Subject
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RE: Blankets - SUNBEAM HEATED PRODUCT STYLE 83E [Incident: [protected]]
[Incident: [protected]]

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Response (Laura L) - 01/27/2007 08:06 PM
Dear richard,

Thank you for your E mail. My name is Laura L and I apologize for the inconvenience you have experienced.

As was stated in the first response to your first email: "All products which are sold in the United States and Canada are manufactured and UL approved for 110-120 voltage. We do not recommend the use of a converter with our products. Converting the electricity may cause the product not to work properly. Although it may be possible to use a voltage converter with one of our products, we do not recommend using them. We do not have any information on specific voltage converters so we cannot recommend that one be used. Use of this product with any other than the recommended power source and supply voids the warranty."

And as was stated in a consequent email to your further queries: " The blanket service center is unable to ship outside of the United States however, so in order to have the blanket returned, you must have a U.S. address for it to be sent to. Whomever lives at that address would then need to ship the blanket to you overseas."

Unfortunately, we do not have any service centers in your area that will be able to service you. I do apologize for any inconvenience this has caused you.

Sincerely,

Laura L
Sunbeam Consumer Services

Customer (RICHARD) - 01/26/2007 01:40 AM

Hello Kelly,

Thank you for your message.

The product was purchased in Canada and I reside in Taiwan. The reason I am communicating with you about this is that the user manual states, in bold type, DO NOT RETURN THIS PRODUCT TO THE PLACE OF PURCHASE. I note too that at the bottom of that particular page of the manual, it states that the product is "Imported and distributed by Sunbeam Corporation (Canada) Ltd" and that there is a Canadian address, namely 5975 Falbourne Street, Mississauga, Ontario.

Now I am willing to incur the shipping cost of returning the product to you in the US, or to your Canadian address, but I cannot provide a US shipping address (and I don't see anything in the warranty requiring me to do that). You would really need to either return it to me here in Taiwan, or I can provide a Canadian shipping address.

I note again that this is the second product failure under warranty that I have experienced with identical Sunbeam products. I was willing to forget about the first one, but this latest failure--coming in id-winter--is very frustrating.

Finally, I note that the product is made in China, which is right next door, geographically speaking. Why not suggest to me that I return it there, and that your factory send me a new one back? That seems to make the most sense to me.

Very truly yours,
Richard

10 comments
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Eileen Waits
70 black ground rd., US
Feb 13, 2012 3:52 am EST

I bought a full sized electric blanket from Sunbeam, used it a few times, and now it barley gets warm, i have had it for several months, i don't have any receipts, i thought it would work...I just thought i would tell the company about this blanket, i was disappointed, but i am on the losing end, next time i will be sure to keep all my receipts..thanks, and have a good day..

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Briana Lee
US
Sep 05, 2018 11:47 pm EDT

My heating blanket has stopped working in a matter of a couple of months. It was 90$, so I expected it to work. I've reset it several times with the sunbeam instructions, and when it's on high it's barely warm. I'm disappointed with this purchase. I bought it for my anemia, and now it does not work.

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Theresa de Wet
ZA
Oct 15, 2018 2:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I can't find an agent in whole RSA (South Africa). Looking for cord for SUNBEAM Supreme Electric Wok with Glass Lid. Model No. SSW 000 230-240V - 50Hz 2000W Do not immerse. Please assist me with an agent nearby me. Location - RSA. Town. Nelspruit. Mbombela.

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Lildreamer
US
Nov 12, 2018 11:36 am EST

I am beyond mad! I paid $89.00 for my blanket. The first winter it worked ok, but I had to turn it up to high. The second winter, I set it up and plugged it in. The controllers are flashing and it doesn't get warm. What a waste of money I don't have! Can I get a replacement? I have medical issues and need my blanket.

ccooper40@aol.com

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Ikilledcupid
Clarksville, US
Feb 25, 2019 5:30 pm EST

Joining the "Blinking red light" club, plugging and unplugging it to "reset" doesn't frikin work! Used one season and now both the controllers are blinking and not working, I'm so FN mad right now!
-BUYER BEWARE
DON'T BUY SUNBEAM
THE RESET STEPS ARE A JOKE !

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Ryan Elder
US
Nov 06, 2019 8:08 pm EST

I have a king size heated mattress pad from sunbeam and it has only been turned on a couple of times and now 1 side is flashing and does not work. Unplugging and trying other outlets does not work. I've had several electric blankets and have never got more then 1 season out of them. Sunbeam you have failed so many people

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Nelda doukas
US
Nov 20, 2019 10:38 am EST

Ever year I purchase electric throws sunbeam go to sue them next year they do not work wash them put them away in storage .TAKE THEM out to use the do not work blanket is like new but control will not work I have 3 in that condition now. Sunbeam must have them work for only ine seasaon

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Sue Derby Marshall
US
Dec 01, 2020 2:10 am EST

I bought my 2nd sunbeam electric blanket that stopped heating within ONE year. Because of covid I will not go into wal mart to return. Please email me my options. S.R. Marshall, gr8fulone2@netzero.com.

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Jamey Verity
US
Jan 25, 2023 7:27 pm EST

On January 19 th @ 2:30 in the afternoon I woke up from a nap with burns on my back and leg from the sunbeam blanket that have now blistered on my back. Im now going to the urgent care in regards to this matter thanks, per attorneys advice.

Thanks

Jamey verity

jameyverity4@gmail.com

Out of kalamazoo Michigan

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Sandy A. Rodriguez
Live Oak, US
Dec 26, 2023 3:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Followed your instructions, unplug from wall! Waited 3 minutes no change, unplugged for 1 hour no change, unplugged for 24 hours no change! No heat blinking high light! Less than 6 months old, purchased it at AAFES Randolph AFB Tx. See attached photos with details! Use for 4 to 6 hours a day but not continuous hours!

HELP

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  1. Sunbeam Products Contacts

  2. Sunbeam Products phone numbers
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    Nov 20, 2024
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