SunTrust Banks
Reviews and Complaints

Mandisa Steadman
At 7:45 pm on 7/30/18, I arrived at the this location located in the
Safeway supermarket
10 king St.
Waldorf, MD 20603, only to found that all the tellers we closed, upon talking to a black male clerk he imformed me that they were closing at 3pm every evening effective three weeks ago, I want to deposit money so to pay my bills, this caused me to have an overdraft on my account, when I checked on the Banks website it clearly states that the hours of banking are from 10 am to 7pm,
So dissatisfied because this is the second time this very same thing happened to me at this location.

Complaint: Concern that Money in the Accounts of my parents (who have been dead since 1998 and 2014, respectively) have been lost/stolen by employees of the Aloma Avenue Branch of Suntrust Bank in Winter Park, Florida. This branch is very close to many very nice retirement homes and I am concerned that the elderly or departed in the area might be easy targets for this branch.After the death of my mother (Dorothy D. Howard) in 2014 and over the next four years, I have submitted all the documents that the Branch requested in order to release these bank accounts to me, the only daughter and beneficiary. In fact, I have sent these documents twice! The documents requested was not an insubstantial list and I have sent them all including all death certificates, will, trust agreements etc. The cost for sending all these documents (twice) was not an insubstantial amount either! I never received any acknowledgement of receipt of these documents but receipt was finally acknowledged in a few of the 20 + phone calls I have made to the branch in the last four years. In these many phone calls to the branch (it is difficult to actually visit the branch because I live in London, England) it is almost impossible to A) get anyone to answer a phone at all B) find a manager to come to the phone at all C) when a Branch manager finally does come to the phone, it seems impossible to speak to a Branch manager that knows what he is doing. At one point in the last year, the Branch manager said he was unable to communicate with me because I live in England. He and the branch have had my e-mail address and postal address for years! Is it not possible for a Suntrust Bank member to send a letter or write an e-mail? I have spoke to a manager of the branch approximately every 6 months for the last four years. I thought I had finally made progress a few months ago with the Manager of the Aloma Avenue, Winter Park branch only to find that he has switched the address on the account to my address in London but he has not changed the name on the account. I am really starting to wonder what is going on at the Aloma Avenue Suntrust Branch in Winter Park, Florida ... Is this incompetence? sheer laziness or something a bit more sinister?
Details:
Suntrust Branch: 2006 Aloma Avenue, Winter Park, Florida 32792
Account:Dorothy D. Howard Trust U/W Oscar E. Howard. Dorothy D. Howard Trustee
Address: The Mayflower Retirement Home. 1620 Mayflower Court. Winter Park, Florida [protected]
Address of Daughter: 38 Lonsdale Road. London, England SW13 9EB

The inefficiency at this SunTrust branch in North Miami Beach is endless.
Four stand in line. I'm number five. Plenty of time to look around. I see a woman across the room wipe her nails with a wad of Lysol wipes she gets from a cabinet on top of her desk. She looks at me and says "Good Morning". I say GM back and keep staring at her. There is nothing else to do when you stand in line and are number 5. One teller is busy with the customers in line while the other is serving the drive in canisters, as slow as Monday mornings go. There are four windows but only two are in use.
I keep staring at the employee who greeted me with GM. Without getting up, she now reaches to a small bottle from the same cabinet above. The Lysol wipes tumble to the floor. She ignores it. She poses the bottle in the middle of her desk for all to see. There is nothing else on her desk. No papers no nothing. Except that little bottle of lotion. She squeezes some of the white goo in the palm of her hand and spreads it all over her hands. Then squeezes some more and puts it on both feet. I still stare at her and she watches me stare. The line progresses slowly because the customer wants to know her balance. Maybe she's off balance?
The woman at her desk now is finished creaming her chubby hands and feet and in comes her co-worker. Late. She sits down and starts a conversation about what happened over the weekend with the chubby employee now smelling of lotion. It is noticeable across the room. Their small talk is audible at the tellers. I'm now number 3. 20 minutes have passed. The Lysol wipes still lay on the floor beside her desk and in clear view of anyone in the office.
I think to myself, if those two are here to help customers, why aren't they more efficient and go behind the glass and serve customers as tellers?
This branch of SunTrust must be getting points on being the slowest and laziest in the banking business.
It's finally my turn. The man who was occupied with the drive in deposits and walks very slowly back and forth says GM. That's how he wants me to know i'm next.
I hand him my wife's check. He asks if it's to cash or to deposit. I, the customer, have to tell him there is a stamp on the back saying FOR DEPOSIT ONLY and the account number...
In the time it took to get this done here at this branch, I could have driven to Hollywood Heights and be back sooner.

The Teller would not accept my deposit because it was in my son's name. I spoke with the manager who also refused, I tried to explain it was a deposit, put a 20 day hold if he needed to, he refused. Suntrust near ORMC is awful.
What's hard about putting money in an account...I didn't want any cash back!
Hello

I went to another Suntrust an the accepted with no questions.

In May 2018, I called Suntrust bank to make a dispute claim in regards to a services that was never completed. They requested I complete an affidavit and a letter of explanation, in which I did. My submission included the multiple attempts made by myself & the explained I authorized payment but never received the services. Later in JULY, they deny my claim and charge me the amount to be refunded. The reasoning for denial was the "money was successfully sent". However, that's what we already know. The issue was it was sent and I didn't receive the services, hence the refund and dispute.

The customer service gave me the run around and supervisors Monique Orbin & Sara were absolutely no help! As the both contradicted the other in the options that were available to me. The final result was them telling me there is nothing they can do and I will not be getting my money back.

My response, "CLOSE THE ACCOUNT".

I was informed that if my account goes negative and I put the money in my account by 8pm that day I would not get charged a overdraft fee. The lady was rude and talked to me like I was a child. Even tho the transaction didn't show on my account until today they charged me an overdraft for it posting yesterday. CUSTOMER SERVICE IS AWFUL. She told me I need to track what goes into my account better. I explained to her an emergency came up so I had to use my card and I planned on putting the money into my account today so I wouldn't get charged an overdraft fee. The lady kept telling me to refer to their website on how to manage my account. I have had suntrust since 2012 and I have NEVER had this problem.

I have had a checking account with your bank for 15 pls years. Throughout those years as i'm sure you can see I had some financial pitfalls that allowed your bank to acquire multiple overdraft charges etc. I left this account opened and left a small balance of $50.99 in the checking account. Others in my family and workplace keep talking about pinnacle financial partners bank, because I would always get frustrated when visiting a suntrust branch, due to never having enough employees and the wait time being horrible - taking 15 min. Just to walk into a branch and cash a check. Also employees are always rude and act like it's a bother for them to wait on you, zero customer service skills at all. I opened an account with pinnacle they have no atm fees anywhere, at any atm, no checking account fees and pays interest even on a small balance checking account. Today, I look at the suntrust account and you have taken $10 each month since january, which was the last time I used that account and now the balance is down to $.99 - I called customer service and emily the supervisor advises me there is nothing she can do and will not refund any of those charges. Per policy! Wow, it is so sad that you do not value a 15 plus year customer more than the $50.00 that you have taken from my account with your fees! This is so sad for a big company to take advantage of the little people with your fees. I would encourage everyone to go to pinnacle financial partners for all your banking needs and leave suntrust and all of their rude customer service people and most of all get away from all their fees!

Ever since I have had my new job for almost 3 months, I have deposited my payroll check into my account on Fridays. However, on 7/6/18 my boss became sick and I did not receive my payroll check till Tuesday (7/10/2018). On Monday (7/9/2018) 6 items posted to my account and I did not have the funds to pay for these transactions. I was charged 6 $36.00 charges for overdraft protection which I can not afford. I received 2 courtesy refunds. I talked to the branch, a CSR and a CSR Supervisor to explain the unique circumstances that occurred and received no help or any type of understanding. I was told they can only do 2 courtesy refunds a year and nothing more. There is no one else to go to in order to complain or have your case reviewed. I have never had any additional charges on my account and they reviewed my account to see that I have made a payroll deposit every Friday but again I was told over and over again"sorry there is nothing we can do as this is our policy."

On July 6, 2018, I wrote a check for $3, 000.00 from my Navy Federal Credit Union checking account to be put into my SunTrust checking account (x9618). I did a mobile deposit of that check and the next morning the money was showing available (in total) in my SunTrust checking account (9618). On the morning of July 9th, I noticed that $2, 800.00 of the funds were being withheld from my account; for some reason? Understand, I make similar transactions every month and I have never had funds withheld? What is going on? The money is in my account and then it's gone?... I went in my suntrust online account on july 9th to pay my bills and the money was not available... It sure is a good thing I didn't pay my bills on the 7th; before you took the money out of my account - I would have been overdrawn until the 11th.

I am beyond upset, since the entire $3, 000.00 was taken by SunTrust out of my Navy Federal Credit Union account on the morning of the 9th and after half a dozen long conversations with SunTrust, they still refused to make my money (which SunTrust had possession of) available to me till the 11th.

I have been a excellent and loyal SunTrust customer for over 12 years. After this "absolute" nightmare, I will be considering closing all my SunTrust accounts and taking my business elsewhere. You obviously don't care about customer service‼️

Sincerely,

Charles M Dumont
103 Braeburn Lane
Kingsland, GA 31548

[protected]. (cell)

This hasnto be the worst and greedy bank i have ever frequented. This bank, no offense to thr innocent cs reps, purposely holds charges pending so they can go through when the funds in your account is depleted so you may get the 36 dollar charge..I also love the change of days for thr ext overdraft fees and my personal favorite...The credit reversal! i. So angry with suntrust right now because somehow, even though i received a new card, netflix of a companies was able to charge me! i did not update the card. I spoke with netflix and apparently banks can update that information for you . I have the time and date this occurred. I am definitely, absolutely 💯 percent changing banks as soon as my husband returns from his military deployment. I have banked at suntrust for several years and there is an issue about or if not every other month ... You arent taken seriously and someone moving thier account is nothing to suntrust because i believe they have an embezzlement problem! dont let anyone set up an account at a suntrust . Especially if it is complicated to switch by the john hancock of one person.

So I just check my account and these people have charged me another $36 dollars! They only give out 2 courtesys a year are you seroius?! And on top of that the issues on my account werent my fault but, some were I own that. Now this bank within 5 days this [censored]in bank has made $252 dollars off of me! Now i'm broke and have nothing to work with... This terrible and disappointing! I have had nothing but issues with them for the last 8 months and i've been with them since I was 16yrs old and i'm 31 now! How things change I see.. I am switching banks I am fed up!

I have had numerous issues with SunTrust blocking my charges ..I can't even call a vendor n buy something without it getting flagged this is ridiculous I have been on the phone numerous times with SunTrust and supervisor about my issues and all I get is well note the account and hope it doesn't get flagged ..I have sent messages and called in and transactions still get flagged ..this is a horrible bank and can't wait to move my money else where ..
Eduardo Obregon
[protected]

Dear Sir/Madam, 27 June 2018

I'm Moshe Pinchevsky, The owner of Sun Trust account 0000 CD [protected].
I am a citizen of South Africa, my ID number is: [protected].
My current passport number is: A05854831
My previous, expired passport number is [protected] (expired 30 January 2017).
My present contacts:
Tel: +[protected]
Mobil: +[protected]
E-mail: [protected]@icon.co.za
SKYPE: thepinchevskys

Lately I have to phone to your bank.
Telephone identification takes a long time, and sometimes it is simply impossible.
I hereby apply to you with a request to provide me your e-mail where I can send copies of my South African passport with a valid US visa, my South African identity card and other necessary documents.

Best regards
Moshe Pinchevsky

SunTrust Wrong Doing / Shorting CD Interest By One Full Day Before/At Maturity
I recently cashed out 4 blocks of Five Year Term CD's in Chattanooga, TN at a branch office. During the 5 year term there was several times the monthly interest of 3 blocks in the same principal amounts would be shorted by a mere .01¢, that indicated to me SunTrust algorithm calculations is more than fine tuned. One day before the 5 year maturity of my CD's I received the monthly cumulative interest check. The next day, the day of them maturing, I went to the branch office to cash them out and inquired as to why I received the monthly interest check one day before maturity (dated one day early) and was informed by the manager that was the date of them maturing. I quickly showed them the "original" purchase receipts/contracts clearly indicating there maturity, and no where on them did it say there would be any day shorted at maturity. I filled a complaint with the Federal Reserve who forwarded my complaint to SunTrust and some 6 weeks later received a call from one of their representatives that "poorly" attempted to tell me why, saying, the interest is calculated on a 365 day premise. Being the case, they still shorted me a full days interest on all 4 Five year term CD's. I ask, had I come in the day before to cash them out, since I had received the last months interest check dated "one day early", would I have been penalized for cashing them out one day early... and was "clearly told yes"! Bottom line, I'm sure they are doing the same thing to many other CD depositors and are without doubt cheating depositors out of a full days interest and SunTrust has the one days use at a high rate of return on the backs of "all" CD depositors. What a rip off and clearly indicates SunTrust Banks "wrong doing"! I currently have 2 checking accounts I will close, one I'm not receiving any interest and one that's only earning a penance of a mere .03% and I'm sure they are yielding at least 5%. I have banked with SunTrust Bank for some 30 years, including all the buy outs previously from the original American National Bank. In submitting my "wrong doing complaint" I'm sure if I attached all my "original" documents that I carefully retained until cashing the CD's out last month and any other per say "required documents" it would put the entire burden on my back to support my "warranted" wrong doing complaint while all the time, SunTrust has records on file of the transactions and it would end up becoming a moot issue all over again and still I would end up on the short end of the stick like no telling how may hundreds/thousands of other CD depositors being cheated out of one full days interest on CD's that mature.

Background:

On 4 June 2018 I moved from one city to another in Texas. I changed my phone number to a local number. Two weeks ago I called and requested to upgrade my checking account to Select and my ATM card from standard to Gold. No problems were encountered. I later received the PIN number in the mail with a note stating that if I didn't receive my new card in five days to call customer service. Today I called customer service because I haven't received the new card. This is where the problems began.

Problem:

#1. The first representative I spoke with couldn't speak English well enough for me to understand everything she said.
#2. I think she said my phone number was not in the public record, therefore she couldn't reissue me a replacement card.
#3. I asked for her supervisor and this persons name was Alexis. She told me that the first representative had attempted to send a text to my phone and it had failed due to not being in the "public record", therefore she couldn't reissue me a card. She stated that I could however, order one thru on-line banking. I had the on-line app up on my PC so I asked her to walk me thru the process. She stated that she couldn't and would connect me with the on-line expert.
#4. The online person, named Clary, stated that its not possible to order a replacement card on-line only a new pin.
#5. She went on to explain that even though I had changed my phone number and address on on-line banking and thru a customer service rep two weeks prior on the phone I am permanently barred from making changes to my account because my phone number doesn't match what is in "public record".
# 6. Clary had no idea how long it would take for my new phone number to be in the "public record" which she explained came from city, county, state and federal governments.
#7. She offered no solutions. I asked for her supervisor and she then said she was the corporate supervisor for the call center and any escalation above her had to be submitted in writing. She gave me an address in Cookeville TN, Im writing a letter to Will Rogers in Atlanta. I will explain I have been with Suntrust since 2004 or 2005 and even though I live in Texas planned on staying with the bank. Today's events leave me no choice but to close my account, all because I simply changed my phone number. Unbelievable but true.

I went to cash a check that was made out to me personally. The manager was doing my transaction and her attitude was nasty she was on her phone the whole time while doing my transaction and ordering food. When i tried getting her attention a few times and she completely ignored me until I knocked on the window. You guys need a new manager and need to have a talk with her at the McDonough branch

I spoke with Rafiet who was the supervisor on duty. I called from number [protected], my number on file, at 4:27pm ET to dispute overdraft fees on one of my three accounts. I was not satisfied with Rafiet's answer and requested to speak with someone else, anyone else. After several protestations from Rafiet, he put me on hold for an unacceptable length of time. When he came back, he told me that he was the only person I would be able to speak with and then hung up on me. During the entire transaction, he made no effort to understand my perspective as a customer who trusts and uses the Suntrust app to give me reliable information. As someone who works in customer service, I find this level of service completely unacceptable, especially from someone who has been banking with Suntrust for a decade or more.

Relating to Suntrust Branch --- South elm eugene/Florida Sts --- Greensboro, nc

today 6/19/2018

Been a customer at this bank since 1998. Actually opened the account at this branch. In the last 5 years, I have tried to avoid going there because the customer service was so bad. The manager (s) were bad and unprofessional and I found the tellers to lack professionalism and seem to lack training as well.
For example, I over heard tellers disrespecting customers was they leave their line by discussing personal information with each other which can clearly be heard by those of us in the line.
In addition, all of the tellers, I have have contact with in the last year seem to lack professionalism in dealing with customer and also lacked basic knowledge of the business.
Today 6/19/2018, I went there to make a large withdrawal.
The teller, Alexis Canty briefly keyed in my information and then told me she could not handle my request because there was no "signature card on file". she said, "have a seat and I will get one of the managers to assist you in completing the card.
Rather than protesting, as I was sure a card was on file, I sat down and waiting 15 minutes. No help can.
I left this branch and went to the Branch at Friendly and was able to complete my transaction within 2 minutes no issues. I mentioned the problem I had at the Elm Street Branch and was given a print out of my signature card dated 1998.
The entire interaction was professional, knowledgeable and respectable.
Then I went back to the Elm St Branch to discuss my concerns with the manager Tim Ney.
He was totally unprofessional. Lacked empathy, never once apologized for my inconvenience and instead blamed me for being rude to him. He refused to give me a specific person to whom I can raise my complaint.
So I left there and am writing this review as well as trying to contact management about this branch because they have serious issues at this branch. Not because I say so but because a little customer feedback on every interaction for one week would alert management of whats going on there.
I have my retirement, ira, saving and checking this this bank but I am going to transition to another bank as fast as I can.
Avoid SunTrust --- especially South Elm Eugene/Florida Street in Greensboro, NC

SunTrust is truly a quaiz ligitimate Bank my account suddenly had a ton of charge as in $1K each month and I paid if off each month.. Then they posted stuff to my account from other people with my same name but address from all over and my monthly charge went to $3300. I was directed to a vp with authorization to settle, crappy company. ST wanted me to have some credit counsiling for lower payments and longer terms and this is in no way fair. The vp also was going to turn me over to the 3 credit bureaus and ruin my credit score. And this they did do I was at the high 780 and 810 now my score is below 700, between 630 to 670/