SunTrust Banks
Reviews and Complaints

May 14th I went into hell this woman within 27 min after stealing my card ran up almost 700$$of charged in 9 different places . suntrust said they investigated and they said those charges were mine ! They took the money out of my acct my money is in limbo now for 45 days ! IAM going to end up so stressed and unable to buy my meds or pay to see my docs !some suit/idiot decided to judge against me ! You are gonna hear about this on the news ! Suntrust taking advantage o of a disabled person! I am on a dozen different meds that I can't just stop I will have to go to the hospital to get my meds we were in hell last year from hurricane Irma flood stayed for 5 days 95% of our stuff was gone this part of the town very weary from the post Irma hell folks don't have money to help I wish just 24 hrs of dealing with my life pain migraines your personality decline because my brain is dying THANKS for nothing I will tell everyone about your lack of compassion and tell everyone not to bank withsuntrust

Attention: suntrust lost mitigation/short sale inquiry

Date of incident: 12-18-2012
Client number: [protected]
Loan ref: [protected]
Property address: 1137 flat rock road
Covington, ga 30014

Incident: we had to short sale property at 1137 flat rock rd., covington, ga, 30014, due to family illness, reduced income as retirees, and market crash. at closing on december 18, 2012, we signed a promissory note out of desperation to suntrust for $60, 000 to complete the sale and have been making monthly payments from our pensions.
due to olivayon's recent diagnosis with cancer, we are experiencing financial burdens with hospital bills, copays, etc. we have been faithful customers over 30 years and have paid this note monthly. we kindly request your consideration that the $17, 327.02 paid thus far be considered as sufficient and final payment for this loan. also, we kindly ask that this loan settlement agreement be reported to the credit bureaus as paid in full as agreed.

Thank you, in advance, for your consideration and prompt attention.

Sincerely,
Richard & olivayon holmes
2508 oak creek lane, conyers, ga 30094

A warning about their practices. I opened a checking account to receive a $250.00 bonus. A few days after the opening I received a email statement that was for a different account. I immediately called and informed them that I only wanted the select checking with a the bonus of $250.00 I filled all the requirement and asked about the bonus and promised a return call that I never got. That same month they applied not just one, but two overdraft charges, while the funds clearly there by giving me a 4:00 am alert wake up call. I was there at the 9:00 saturday morning opening. I finally got the refund, but they reported to the credit bureaus about overdraft charges that lowered my score. They informed me the bank is the only one that could correct the error. I'm disabled and need to "warn" others about this matter. What's really humiliating is they sent a email to rub it in about the same offer, that doesn't apply if you have a account. I guess that's salt for the wound?

To whom it may concern:

A joke, yes suntrust bank is a absolute joke.

I was able to open a checking account online, recieve a account number as well as a debit card & deposit $110.00 into my account.

Sadly, monday june 4th I was unable to access this account & after a phone call to customer service to be told my account was closed after 1 week & now I have to wait 5-7 days to receive my money! What a joke...

Suntrust bank this is disgusting & below standard banking for me personally & I would never recommend your services to anyone & be subjected to such poor banking services.

I am taking the steps to report this companyto the better business bureau & whomever else will read or hear the actions shown by your bank! I do not want any type of apologies from your company at all.

Suntrust bank is disgusting & shown below standard customer service.

Unsatisfied to the fullest extent.

Mone't Francois

I had to wait at the drive thru window 15 minutes to make a cash payment. After a while I used the call button and was ignored. I tried again asking if there was a problem and the annoyed teller told me they just started processing my transaction. A few other cars came and went so again I tried the call button and was told they were processing my transaction. It's cash, how long does it take? I could hear the guy next to me making an $8, 000 transaction, telling the teller how it needed to be processed and they had him in and out faster than processing a simple payment. I went inside the bank to speak with the manager and imagine my surprise to hear the tellers loudly gossiping about me as I entered the bank lobby. When I asked the branch manager why it took so long he called the "head" teller in, who happened to be one of the tellers gossiping about me as I entered the bank. She admitted the window teller had put my transaction aside to help the next person and then made the excuse that system was down and finally she said "I didn't know you were there that long." The branch manager said he'd "talk to the tellers" but didn't know what he could do for me... No real apology, just excuses.

on May31, 2018 went to sun trust bank located in Publix on Mt Zion pkwy. teller took bonds questions was asked, do you anymore bonds? I said yes she asked are u going to cash them? I said no not anytime soon. She later asked did I have an account after a conversation with Mr. Mitchell. I told her I have been cashing saving bonds a sun trust for the past 2 years with out any problem so why today. she did not ask the bank manager Latish Leavell for advice it came from Mr.Mitchell

In the last year, I have visited the N Kendall Drive branch due to the fact that I am the personal representative of one of their customers who passed away. I have been accompanied by a relative. The have been hostile to us, second guessing our intentions as if we were into fraud or something similar. I have court papers that allow me to open the safe box number 66211. Since we didn't have the key, they took a long time to finally get us an appointment with a locksmith. During those weeks, I called several times to make sure they had the documentation needed to make the appointment. I called the Branch Manager, Angela Gonzalez, left messages and she never called me back. The other employees did the bare minimum to help and it was only when I manifested how upset I was that they made the appointment for me. This week, Ms. Gonzalez, the Branch Manager, called me to let me know that they were cancelling the appointment because the box had another owner and that owner had opened the box. It wasn't until yesterday that I was informed that the box had another owner and that for that reason I couldn't open the box. They could have let me know since I did my first request. I was aware that one of the checking accounts that belonged to the deceased person, of whom I am the personal representative, had a co-owner. However, I did not know about the safe. In another occasion, when I went to close another checking account that did belong to the deceased customer only, the Manager in a harsh way gave me the remaining money with a check payable to "the Estate of Leonel de la Cuesta" (the deceased), not without reiterating that the check was to be deposited into the estate account and not my personal account. I never asked this information from her, as I perfectly know the difference between my personal account and the estate's account. I did not appreciate the way this Branch Manager, Ms. Angie Gonzalez, addressed me. In short, they did not give me the information that I needed, that the safe had another owner and therefore I could not open it, even with a court order, and instead they made me wait for weeks for the appointment, after many phone calls. Together with this I received a disrespectful treatment as if I were trying to steal something that did not belong to me. Intrusive, disrespectful and poor customer service. They made me waist my time and questioned my integrity.

I am currently having an huge issue with the companies policies and timing for investigation of a business account. I made a deposit of 3 checks totaling $12, 000 and my account went under investigation even though they verified the checks to be good. Now I'm being told that my account is being closed and my funds will be sent to me but there is no time frame for when this will happen because the account is still under investigation. I asked for a time frame and they said as long as no transaction was made for 5 business days the account would be closed. Well it has been a total of approximately 10 business days and now the telephone management is telling me there is no time frame. I find this completely outrageous due to the fact that I'm still trying to keep my company afloat and this is significant funding that should not be held up any further without explanation. I need someone to get in contact with me immediately.

The $8000 per month limit for mobile deposits is an extreme hardship for me and I just simply need it raised. I've called about this three times and i've been told every time that "it can't be done"... Are you serious? Believe me. I know that is a lie and it can be done. I've been a customer for over twenty years. I have two mortgages, an equity line and two bank accounts. All through suntrust. All my bills run through suntrust.

I live in smyrna, tn and I work out of town. Right now i'm in arlington, tx and will probably be here for at least a year. I try to fly home every couple of weeks but sometimes work will not allow it. I need to make these deposits into my account.

Just raise it to $12, 000 I don't understand why this is such an issue and why suntrust refuses to accommodate this simple request.

We went to sunTrust South Riding Branch and the Manager Nailia Abbassova was very rude and impolite. We have a savings account there and we took an appointment to get a document attested. She didn't even care about the appointment and blindly said they can't do it in a rude way. She said it was a courtesy from the bank and she has the right not to do it. All the papers were correct and she did not even look at it.

I called SunTrust Bank customer service to change my business address as mailed statements are going to my old address and being returned, as I was told by the bank. I asked to add my new address since sadly this cannot be done online which makes no sense; if I can answer all the security questions and all other facets then I should be able to. The only thing I could not answer on the phone was what is my deboit card number. I don't know because I never use it and do not keep it with me and I am 4, 000 miles from my branch. So because I could not provide my debit card number she wouldnt change the address. When I said to stop the mail because the bank told me its being returned she told me if its returned once it wont be mailed again. A different rep said several months of statemments had been returned so one of them doesnt know their job. When I asked about getting a new debit card the rep said it would be sent to the address on record which I am no longer at. Catch 22, can't change my address without a debit card number (which is stupid because I could answer every other question) and if I request a debit card it will be sent to the old address I am not at.

SunTrust is simply not a prime time bank. Lousy service as all the above took 20 minutes. Monique was the supervisor I spoke with and was of no help - just a drone on voice spouting procedure. When I return in July to the piss ant branch bank it will be to close the account.

My name is Chris Tatem and my wife's name is Ashley Tatem. We have been banking with SunTrust for over a year now and have had no problems until recently. We woke up to a negative checking account March 30th of almost $ 1, 900 due to SunTrust allowing Sprint to push through a $1, 970 something charge when we elected not to have any kind of backdraft whatsoever! We only had 89 bucks in the bank therefore it never should have been allowed.. filed a case number and was ultimately denied do to it's in sprint's contract.. big picture here is that sprint was going to be paid off by AT &T and also we had no backdraft whatsoever so SunTrust had no right to make that decision to pay for me especially without calling and to see if charge was right? Never did.. Now they have taken our child support money and even our refund on our disney trip after I went to bank and branch manager assured me if I cut all cards off that that money coming back to my family would be rejected by bank and then sent back to disney so disney would send back in check form so to we had to get money sent back to that card since we had paid with it.. Even though we told suntrust and disney that card was compromised. But both ensured me we would see our money that we had done the right steps! Nope SunTrust still took the money because they said we owed them! Clearly we wouldn't owe them if they wouldn't have room upon theirselves yo pay a charge that was never agreed upon by me or my wife with sprint or SunTrust! And no backdraft on account in the first place.. therefore SunTrust has ultimately taken over 2200 from my family pocket and now we are about to lose everything so to we can't pay Bill's with that money that is clearly ours! Not to mention the Branch Manager at Coxcreek parkway in Florence Alabama Andy Wallace treated me (a client) like I was an idiot and told me ultimately it's my fault and SunTrust or him didn't owe us anything! The banker I was working with Josh (Loan officer) was great! Treated me with respect and had a heart! Andy Wallace is like the cowardly lion and the tin man and the same time! My family deserves our money back and now with rebuttal they say should take 45 days? After it's been over 3 weeks? Really? Even the guy that Josh spoke to on phone in complaints department said it's clear as day that SunTrust is in the wrong and they said it even shows where they shouldn't have taken the money in the first place to do this to our family. I told Andy that I will call the BBB and go to the papers about this if something isn't done soon because SunTrust ultimately stole money and food out my 3 kids mouth by making a decision that wasn't theirs to make, we had no backdraft once again! Therfore money should have never been paid when we only had 89 bucks in our account!

SunTrust advisor encouraged me to open a savings account saying that our mortgage qualified us for a special account but that everything was waived except the additional $25. We agreed over the phone for her to move the money into the account. Nothing was said about that I had to put $25 in monthly. SunTrust without notification began charging my savings a $7 maintenance fee. Then closed the account in February. Yesterday we received the notification in the mail. 2 months later...and had no prior notifications via phone, email, or mail. We had no clue as to why this happened it didn't say anything about how we failed to meet their requirements. Which had wr known we would have never opened the account as we only use them for our mortgage. Upon calling they informed me of the requirements...none of which I was disclosed and then proceeded to tell me they couldn't do anything. Talked with supervisor and continued to say sorry repeatedly and that because the account was closed they couldn't refund the money...but they closed the account, and STOLE my money. I expressed to her I expected to speak to someone who could solve my problem and give me back the money they STOLE. She opened it for review under someone else. Said I should hear something in 3 to 5 days after investigation. This is the 3rd incidence with them since our refinance last April! Seriously considering refinancing again!

After paying my suntrust credit card payment on the due date. Suntrust took it upon themselves to make five additional payments three days later for $75.00 a piece which overdrafted my account. After speaking with five customer service agents within one hour and a half they told me they would refund the money and that no overdraft fees would be incurred. Wrong. Next morning i not only had the bogus charges on my credit card but two overdraft fees as well. I called again as soon as I noticed the charges and after another half hour with them transferring me from one department to the next no one had a clue what I was talking about and I had to repeat my issue over and over again. The last person named Alan finally hung up on me. I called again and requested a manager. The said supervisor was very condescending and pretty much blamed me for making all those payments on my online banking app. Yeah okay, I'm going to pay an additional $375 dollars and overdraft my account so I could tie up my money for the rest of the week. He also made it a point to tell me how lucky I was that he was reversing both overdraft charges. Are you serious? After they messed up my account on their end. He proceeded to tell me that he was letting me know that any further charges would not be taken off because he had already been more than generous to take the two that I had so far off. Wow. What great customer service. After I wasted almost four hours of my valuable time to try and fix their mess. Not only did that pay themselves six times in the amount of $75.00 but also all the payments that were made to my other credit cards through their bill pay also were in the amount of $75.00 not the amount I had in fact keyed in. They hurt my pocket book on the worst way and yet they made it seem like I was just stupid and didn't know how to use bill pay. I am a manager at my work place and I am excellent with both computers and finances. This is the last straw with suntrust. I have had several security issues with this bank. Even had a person from Illinois hack into my bill pay and pay himself $900 out of my account that I was lucky enough to cancel before it went through. I gave them the benefit of the doubt but was horribly disappointed with the way they handle customer concerns. I will be searching for a new bank as soon as I get the over $500 dollars that was stolen from me right before my nose. Beware these people are crooks.

On 4/3/18, my wife visited a Suntrust branch to conduct a large withdrawal. She was withdrawing $8000 from the bank in cash and had to conduct the transaction at the window where others are in plain view and hearing. While others may not know the amount, you can somewhat get an idea if you are at the teller window and it takes you some time to count that amount. She wasn't sure if the amount was correct because she was afraid to stand at the window and manually count the amount due to being in open/plain view of others conducting banking business at the window and waiting in line behind her. I was shocked to find out from your Bank manager that this is the normal way of conducting business for such a transaction. I informed her that I would of thought your branch would refer the customer to one of the customer service reps in a office, take the withdrawal slip, gather the money and provide a private place to count such a large amount prior to departing the bank. Afterall, regardless of whether the teller had the machine count the money, show the customer the amount indicated, that still does not mean that a counting error can be made. Machines do fail sometimes.

At any rate, it is my opinion that such a procedure for this transaction put my wife at risk and our home at risk.

If it were not for another Suntrust branch conducting business totally different when I had a large transaction to withdraw, I would probably not be writing this complaint. I sincerely, think that training and procedure needs revamping for this particular branch.

I just opened a select savings account on 3/21/2018 I deposited 3, 200 in cash on 3/22/2018 I tried to log in to set up online account and view my account I could not get through I called customer service for them to tell me to go to local branch my account is closed and blocked there is a zero balance. How I just opened the account I deposited cash I have my deposit slip I don't know what is going on I need my money ASAP this it horrible I'm a single mother of five recently lost my husband and you all just take my money no way...

I would like to first say I would love to sue this bank. Simply because I was almost thrown in jail because of this employee and also former employee Brohan Tealak of the Gaskins Road branch in Richmond, VA. We lost our home currently live in an extended stay. I have lost work opportunities and my wife's job has constantly been at stake. She has been placed on probation. The area manager even wanted my wife to be fired and has never even met my wife. My wife was also rated #1 in the area as a new Teller for the bank. The important thing is that our lives changed dramatically after what those two SunTrust employees have done to my family. Starting fake rumors that were never listed or even spoken about with Suntrusts HR department. My family is not the same and our lives haven't been the same. I personally hate you SunTrust for your lack of leadership positions, improper paperwork, time stamp stealing employees, and lies created to get my wife fired and I thrown in jail. If I knew how to sue you it would already be done. There's no way an employee name Kelsey who's being abused by her husband can assume the same in my marriage. She called the police on me for my wife because she thought she was in the same shoes as her. My wife simply creating a baby during that time with slot of passion. She's now 6 months pregnant. She still busses her tail even with the little inappropriate hours giving nor does she get the respect she deserves. Suntrust get it together!

Thank You

Thursday March 15th, 2018, I got paid and decided after great hesitation due to what had happened two weeks before on 03/02/18 when I deposited my check through the SunTrust ATM machine ( first time they held it) that I will go to the bank it was from to cash it . The next morning (Friday) I woke up and checked my SunTrust account to discover a hold was put on it, so I said okay this is the first time I will not fuss about it. But here it is two weeks later and it is done again. So I called Suntrust bank and pretty much let them know I was not having it a second time and to release my money. I repeatedly asked what is the reason for it being on hold this time and the bank representative (Malia) simply said there was no reason. Then I admit I became so angry and did not behave very nice. I needed my money to get a car and here it is Suntrust is going to make matters worse for me because I will lose a good deal on a car (which ended up happening) suntrust were determined to keep my money for a while to do their investments like I have heard. Well regardless of how i felt SunTrust informed me that out of $1500.00 they will release $400 from my pay check the following day 3/17/18, (which by the way never happened). I told the representative (Malia) being I am a manager with the company I work for I had access to the company bank information, and I can send her a print out of the money they took out for my check (she didn't give a crap! Well just so my pressure won't raise up further I decided to stop begging for my money and let SunTrust do what they wanted with it. Because I am aware of their true intentions for my money and they were determined to do what they were going to do to make money with it regardless of what I said or did. I gave up and let the representative know that I will be in as soon as it is cleared to close the account and take all my money out. Which I will first thing once it is available. I received a letter from them the following day 3/17/18 informing me $400 was available on the 3/17/18 (which was a lie) here it is 3/21/18 and I still have no access to my money they said I would have all of on the 3/20/18. So once again I call Suntrust and they informed me that I will not have access to my money until 3/23/18 (they extended the hold. I was happy I made it so that my last transaction was 3/16/17 because I had already informed the rep.( Malia) on the phone i will be withdrawing and closing this account once my money is released from the hold. I stopped using their card the same day, so nothing will delay me from withdrawing and closing the account when the time comes.
SunTrust you suck big time and the business I work in I promise to stop all my clients from using your bank/ products or from opening accounts with you and to pass it on. I work for a reputable company and I know I can make a difference and I will make sure it impacts your banks. You have No right to disrupt any one's lively hood for your gain, and it is the consumer who will decide that this nonsense never happens again.

Suntrust, I have been banking with you for years. Lately, you've stepped up your security process. Thanks. However, I've been humiliated with declined card transactions and today at brunch I cannot sign into my mobile banking. I call to rectify the situation and your customer service representative is condescending. It's alreafy embarrassing enough that every time I use my card there's an issue, but now your representative is using a tone with me. This is not good business tactics. You're making banking with you unpleasant, inconvenient, and miserable. I suggest finding ways that are most convenient for your customers, so they don't have to waste 20-minutes each time they're using your card.

Me and my husband filed bankruptcy, one of the creditors place a garnishment on our account. My attorney and the creditors attorney submitted all the paper work that suntrust stated they needed to remove the garnishment...4 days later they still have my money on hold. they are also charging me a $100 fee for legal processing and a $386.45 fee for legal processing. NO ONE at suntrust can explain to me or my attorney what the $386.45 fee is for. When ever we reach out to them all i get back is we can not talk to the legal department we have to send an email, we will call you when they respond. The creditors attorney submitted a dismissal form 2 times and it has done nothing. All 7 people that i have talked to when you call the number have given me different answers every time. One lady ask me to hold while she reached out to the legal department after waiting on hold for 11 minutes she picked up the phone and than hung up. I have keep a detailed log of ever conversation with date and time that i have spoken to them. This issue is STILL NOT RESOLVED!