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SunTrust Banks

SunTrust Banks review: overdraft fees 43

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Author of the review
9:41 pm EDT
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My daughter had an account at Suntrust for over a year. Last month she thought she had a dollar in her account and charged 99 cents for something on her debit card. Turns out she only had 94 cents in the bank. She was charged 35.oo in fees for the 5 cent overcharge. She was at camp when the statement came in, and because of illness in my family I put off going to the bank to pay it for 8 days. When I got there, they had taken on another 35.00 for the late payment of the overdraft fees.

70.00 for an overdraft of 5 cents!? I closed the account that day and they were fine with that. What ripoffs.

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tlwalker
US
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Jul 25, 2016 5:34 am EDT

Lost debit card Sunday May 20th. Called every Suntrust number I could find, especially their "lost card number" [protected]. After many menu prompts and referral to a live operator, the call concludes without anyone answering. This totally crazy for any card issuer to refuse and be unavailable to accept lost card calls.

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