T-Mobile USA’s earns a 2.0-star rating from 700 reviews, showing that the majority of mobile service users are somewhat dissatisfied with their network coverage and customer service.
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customer service
On Sunday, May 10, 2009 my family and I went to Sam's Club with the intent of purchasing mulitple cell phones. In the beginning the Customer Service we received was okay, however, at the end of the transaction it changed. We decided that we were not going to go through with the purchase of one Tmobile cell phone and chose to wait on the other 2 cell phone...
Read full review of T-Mobile USA and 1 commentawful provider
Sunny singh, This guy is a big fraud. This imposter will offer you grabby deals, like cash back, waive off, early termination, no ssn... He will never say no for any of your condition, until he gets money from you. Once you are in you are done.
After one year, i wanted to change my handset. he offered me a new cell with cash back after first month bill payment. In two days he called back saying that, he will cancel my old number and issue new phone on new number. I said ok after a little waver.
Got my new phone, then i called him several times about deactivation of my old number. I was careless for first few weeks, though he will take care of it. Soon i got bill for both the numbers with activation fee and all. I called him immediately, he was not reachable first. After couple of tries he started playing his tricks deferring some how for 1-2 weeks. The 200% confidence that he is taking care of the issue, made me to wait for another 2 weeks. Some time he put me on hold and pretended that he is worrying on my issue. Then after my continuous followup he started reacting in a harsh manner. I was bolt of blues with his response. It was clear now that i am his new scapegoat.
I never called him again, i knew it was wait of time. I ended up paying termination fee and bill of second phone. Its huge amount, but it was i who trusted on this little ###.
Never trust this scoundrel.
The complaint has been investigated and resolved to the customer’s satisfaction.
rebate scam
I bought a Samsung Behold in Jan 2009 wich included a 50 rebate offer. The first problem I encountered was the phone was back ordered and when I ordered it was not made aware of this. When I finally recieved my phone I sent in the required information. After a month and a half I checked the status and there was no record of my submission. I emailed them and a week later got a response saying my rebate was denied because the label was ripped and to resubmit the orginal label. This was bull&#%$ first of all I sent in the bubble wrap envelope I dont even think it is possible to rip those, Second I made copies of what I sent. I asked them to send me the "alleged ripped label" and went to further more stating that the amount of people who are experiencing there non fullfillment of rebate offers in my opinion warrented an investigation by the Consumer Fraud Agency. I recieved a email back saying sorry for the inconvience and my information was being resubmitted. That was 2 weeks ago, now I recieved an email saying my rebate was denied because my service is suspended. Im not paying my bill until I recieve my rebate. I replied and told them that no where does it state that if you submit for a rebate offer and your account becomes suspended your rebate will be denied and that my when I began inquiring my account was in good standing. Enough is enough already something needs to be done about this company and the "rebate scam" the Consumer Fraud Agency needs to be contacted as well as the BBB and State Attorney General. There are hundreds of people that have been scammed, come on people its time for us to do something about this.
The complaint has been investigated and resolved to the customer’s satisfaction.
The same thing has happened to me over and over again! I am wanting to get rid of Tmobile so bad, but they have you tied to them with the disconnect fees at $200 per line and we have 7 lines. I feel trapped and very violated. They are not to be trusted!
no refund
Hi,
I'm with this company as long as i know.I recently bought a phone from them and got contract with them, they were suppose to give me mail rebate.I called the representive of T-mobile and they said it was denied because i didn't buy internet with it.Before I bought the phone they said i didn't need internet for the rebate.Now i can't change plans because they made me wait for my refund for six weeks.Now i have to say with them for 2 years or i have to pay the redicouls charges.If you are plannig to go with t mobile think again they are not supportive.
The complaint has been investigated and resolved to the customer’s satisfaction.
At the beginning of my contract with T-Mobile I was given a fixed price that excluded the taxes and added costs that came later in my first bill ($93). Fine. I payed my bill promptly and awaited the day that my contract ended. At the end of my contract they have switched the billing cycle- first telling me that I was paying the month ahead, then that I was paying the last month- anyway charging me for an extra month and the weeks of my use under contract. They kept switching the billing cycle- that I was paying for the last month or the month ahead. Then, after speaking to reps twice and clearing my dispute they continued to send me the bill for the full month- that, according to them, was going to go into collection for negligence. This, after paying my bill promptly for two years.
(They did not even wait any substantial time to put in me in collection)
Needless to say, the reps declined to help me or give me the response that I received initially- telling me that I had to pay for only partial service before the contract expired. I now seek help in this dispute and it is added grief after having to deal with them for two years, paying a hefty monthly fee.
Two days ago I went in to activate my phone, pay as you go for a month to month service $87.00. For the last two days I’ve had little or no reception where I use my cell phone 97% of the time. So today I went back to T-mobile store and they said I would have to call customer service at T-Mobile and they would credit back some money. I contacted customer service and they inform me that you get no refund for Month-to-Month service regardless if the signals are not strong where I use the phone. So buyer be alert of T-mobile, if you can understand them, because no one really speaks good English.
My journey appears to be on the same path.
Purchased a phone on August 03 and my card was charged $145.00, the order was cancelled by them and they intercepted the package and charged my card again August 10 for another $145.
They received the order back on August 13 in their warehouse and told me that it would automatically generate my refund. Well as of today no refund and have been told that the refund can take anywhere from 3-30 days. Luckily I initiated a dispute with my bank and they will investigate and put a provisional credit on my account until the matter is resolved. But that will take 10 business days from the date of dispute.
Tmobile is awful a bunch of reps and none of them could tell me why I was charged a second time or that I had even been billed twice for an order they cancelled.
I purchased the Blackberry on 02/27/09 @ 9.00 a.m. via the telephone. At around 1:00 p.m. I checked my checking acct., and saw they had debited my acct for the amount of $473.57, which was almost $200.00 over the amount that was quoted to me over the phone. I immediately contacted tmobile to inform them to cancel the order because of the amount I was charged. I was charged 2 mos. in advance for services (Flex Pay), although the phone had not yet been shipped to me. I was told that the phone had already left the wearhouse and I would be credited the amount that was debited from my account when they received the phone back. The phone was received and signed for back at the wearhouse, 3/05/09. I called back on 3/05/09, and was told I would have to wait 6-8 weeks for refund and each dept. would have to credit their portion that I was charged (Sales & Flexpay). I received a credit in the amt. of $231.20 only from sales dept., and that wasn't until 4/20/09. As of today's date 05/16/09, I have yet to receive my refund from Flexpay which is $247.37. Since, 2/27/09, I have spoken to a total of 34 customer service representatives and supervisors and still no complete credit. NEVER, NEVER, EVER, EVER, purchase anything from T-Mobile. They should be charged with GRAND THEFT!
terrible service
I have been with tmobile for about 6 years now and never had an issue. I changed my number in the past few months 12/08 due to a divorce. Ever since then My number shows up on caller ID's as the wrong name. I have talked T-Mobile over 12 times now and they still can not get this issues fixed. I was told today that I need to call the phone companies myself and tell them that they need to change it to read right. I'm not happy with my service and all I'm asking for is for them to release me from my contract. They still will not do this. Just wanted to see if anyone else is having these issues.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yep, had the same problem...
"and tell them that they need to change it to read right"
Go to the phone settings and change the owner. Took me 2 minutes. Tops. Same for every phone.
Hope you aren't changing the settings so you can stalk your ex, or watch her every move, or videotape her having sex with other guys/girls or see her naked across the street while she parades herself in front of the mirrors beside her bed.
I didn't get sent to Leavenworth for 7 years for that. Just so you know.
never had this service
I have never had service with t-mobile, I always had at-t for the last 10 years, they say i owe them 400.00 they turned me in to a collection company and never told me.they have an address from 15-20 years ago and a driver licence that is not even me..I can't see way they don't go after the person with the driver licence he is the one who owes the money not me! I guess if they can't collect from one person the go after someone else...WRONG MOVE! every one who reads this should check to see if the acount is really yours...
The complaint has been investigated and resolved to the customer’s satisfaction.
From checking your email, profile on this log, tracing you back to your house, canvas of your postman an such, seeing your Social Security number then cross checking that with your car registration and phone hookup:
Yeah, it's you. Pay the money or it will get serious. Pay up the ###ing money or Goombas will be there next, capice?
Dumb ###ing icicle. Think he can get away wit out payin. Sttoopid.
technolgy is unreliable and will cost you far more than it will save you
I work from a home office and was often going over my minutes with T Mobile. They recommended a new technolgy and product called T Mobile at home or T Mobile @ home. Through a wireless router a special cell phone would pick up my internet signal and all calls would be through the router and not create any minutes on my bill. Basically for 100 a month I had unlimited free calls. Well the first month I received a bill for 300 due to overages. All calls were made from home while sitting 3 feet from the router. I paid the bill after they refused to credit me. Several months later the same thing happened but this time for 600.00 worth of overages. I went rhough dozens of levels of service people and nobody would adjust my bill. I spent a lot of money to switch to a service that does not work and now it is on my credit. I am going to file a complaint with the better business bureau. T Mobile is a frad of a company selling technolgy that is not stable. I work in the field of I.T. so I know technology is not 100%. So I told the entire Fortune 500 company I work for in network support to stay away from them. They lost a lot of money because they refused to work with me after I tried their new technolgy. This was started in September of 2007 and I dropped them in July of 2008 and swwitched to Verizon who have been great.
AVOID T MOBILE and their AT HOME SERVICE for cell phones because it doesnt work and they will not own up to this fact.
Sorry for all of the typos. As I wrote this all of the feelings of anger came back and I should have proof read it.
Needless to say a company who will not reverse a fee that is nothing but a profit for them after I spent hundreds to switch to a new phone and router etc. is not worth doing business with.
Stay clear of T Mobile and especially their At Home wi fi service because it will not work 100% of the time and when it fails they will not adjust your bill. When it fails you will not know that the call is not through the router and being charged to your phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same problem. T-mobile terminated my service for having the nerve to complain and refuse to pay my bill until I have service. They did not terminate for non-payment as payment isn't due for two weeks. They have been verbally abusive, combative, harassing. I filed complaints with the FCC, BBB, AG, small claims and think a class action lawsuit is necessary. They refuse to behave responsibly and terminate my service yet keeping all my money for activation fees, equipment, etc. American consumers have to demand what we pay for - service.
poor customer care/ misleading advertising
Yesterday, I heard that T-mobile had launched a customer loyalty program in which an exsisting client who has been a T-mobile customer for over 22 months would be rewarded with an incredible $49.00 monthly rate of for unlimited local and long distance calling $79.00 for two lines. Since I have been a dedicated client and fan of t-mobile for over 26 months now, I wanted to take advantage of the new rate.
Today to my dismay, I was told by CUSTOMER NO SERVICE that I was ineligible for the new promotion because I had switched my plan from a personal account to a business account 18 months ago and therefore, they were unable or should I say UNWILLING to accomodate my request.
Since becoming a T-mobile customer, I have spent well over $7, 000 in the last 2 years in phone and data plans for 3 lines. I have purchased 4 phones in that time frame and until recently, have been an extemely satisfied client. I guess that was not enough.
With all the new all you can eat rate plans from companies like Metro PCS, T-mobile must be loosing clients. With that said, and following the old business adage that it is cheaper to maintain a client that acquire a new one, t-mobile has decided to be more competitive in their rates.
But after the service that I received today, I suppose that their most lucrative clients are not worth retaining and therefore I will start my search for another carrier who can meet my needs.
So long T-mobile!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.
Yep, I like how they lie about prepaid rates right to your face. I cut and pasted this from my customer service chat online. Basically I was told it was going to be billed at .09 cents per minute NO MATTER HOW MANY MINUTES I BOUGHT. When I actually paid, I was charged at .15 per minute, and they refused to just cancel the transaction and give me back my money, equaling FRAUD! F#CK YOU TMOBILE, I can do without a cell phone if you can't offer reasonable rates.
~Carol M: Hi Wes, welcome to T-Mobile live Chat. I’m ~Carol and I will be happy to assist you. Please give me a moment to review your question.
Wes Swafford: Thanks
~Carol M: Hello Wes, For your reference, my rep ID is 1320843. I understand you want to know if you added 20 dollars to your account will you get 200 minutes?
Wes Swafford: That's right :)
~Carol M: I will definitely find out for you. I will just need a few minutes to gather that information.
~Carol M: Thanks Wes, I do you your current decrement rate is 9 cents a minute, so right now, 20 dollars would get you 222 minutes.
~Carol M: I do *see your current rate is 9 cents.
Wes Swafford: That's great, thank you for your help Carol :D
~Carol M: You're welcome.
~Carol M: Is there anything else we can assist you with today?
Wes Swafford: No, thanks
T-Mobile customer "service" has become abusive. I had massive incoming international calls from numbers that are untraceable appear on my bill and T-Mobile insists that the charges are "indisputable" because their records show my serial number, and I have to pay them without explanation. It's Kafka-esque.
I have used them for a long time but I would NOT recommend anyone looking for a carrier to go with T-Mobile at this point.
mis-leading and false advertisment
very bad experience. First I want to tell you that customer service reps at this location don't have any experience of what they are selling, including products as well as services. I have been a customer for T-mobile for a little bit more than a year, as I wanted to upgrade my phones and add 2 more lines, I was told by a representative that assisted me...
Read full review of T-Mobile USA and 6 commentsprice protection during return period
During the 2-week return period for a new Google G1 cell phone, the price was reduced $80. When I discovered this after the 2-week period, I tried to claim a refund and was denied.
The complaint has been investigated and resolved to the customer’s satisfaction.
overdraft issues
Do not allow t-mobile to accept any payments off your debit or credit card and this is why... On monday 03/09/2009 I contacted t-mobile via the 800 number. I authorized a customer service rep by the name of ashtin to withdraw a payment of $300 towards my mothers cell phone account. Ashtin accepted my payment even though I am not authorized on the account. She placed me on hold and came back to verify that the $300 payment had been posted to my mothers account. This was at 4:16pm. At 5:47pm I was contacted by my bank of irregular activity. Ashtin ran my card 3 seperate times posting total payments of $600. I called back and spoke with a customer service rep by the name of kim. At first she was saying she couldn't do anything about it because I wasn't an authorized user on the account. After struggling to get in touch with my mother she promised the reverse of the payment back into my account also promising that the refund will take only 1 - 3 days. Today is the 3rd day and I still have no refund. I had to get an authorized user to call back and see if the refund was completed. She was told that the refund would be completed on tomorrow and its 1-3 business days. Which I was not informed of that. I am going to my bank first thing in the morning to file a dispute form.
The complaint has been investigated and resolved to the customer’s satisfaction.
HAVENT YOU ALL FIGURED OUT TMOBILE YET? ITS A WHOLE BUNCH OF PLANNED OUT, AND PRACTICED EMPLOYEE THEFT...ACCEPT IT, THE ONES WHO ARE TAKING DOWN ALL YOUR PERSONAL INFO AND REASSURING YOU THAT THERE IS WONDERFUL SAFETY FEATURES TO PROTECT CUSTOMERS FROM ALL THOSE BIZZARE THINGS WE THINK WE MIGHT BE SEEING ARE THE ONLY ONES WITH ACCESS TO ALL THAT STUFF... THEN THE RECORDS MIGHT DISAPPEAR, OR YOU MIGHT GET A 500.00 PHONE BILL SO THEY CAN GET YOU OUT, AND GET ALL THE NEWEST CUSTOMERS IN, , , YOUR KIDS... OH YA, ITS BEEN DONE REAL SLICK SINCE THEY ARE THE ONLY ONES CUSTOMERS HAVE ACCESS TO WHEN ATTEMPTING TO GET AHOLD OF OTHERS... AND YOU KNOW WHAT, , , A YEAR AFTER MY NIGHTMARE WITH TMOBILE, I HAVE DISCOVERED THAT DELL IS THE NEXT BUNCH OF THUGS DOING EXACTLY THE SAME STUFF! MY GOD ARENT THESE BILLION DOLLAR COMPANIES EVER GOING TO RUN OUT OF NEW CUSTOMERS ENOUGH TO HAVE TO DO SOMETHING ABOUT THE WORLD FULL OF VICTEMS THEIR EMPLOYEES ARE CREATING? DOES IT MATTER, SINCE TMOBILE HAS, EXPECTEDLY ENOUGH, BEEN ABLE TO DUMP THE WHOLE PROBLEM OFF ON AT&T, WHO IS THE NEXT OWNERS OF TMOBILE...
free companion flight promotion
This T-mobile 'free companion flight promotion' is nothing short of a big joke! Too bad the joke is on
T-mobile customers.
A roundtrip fare on T-mobile's vender (TLC?) website cost as much as 2 fares on the airline sites! They offer fares WAY off the mark from current fares (sky high fares - no pun intended), plus unusually high taxes above the ones you will find on the airline sites per seat, and the final nail in the coffin is their $13 PER SEAT fee! What a rip!
Okay, so they have a 'comparative fare promise' where you call in to submit a lower fare you found compared to identical round trip fare on the vendor's website. They say they will match it. Sounds like the honest thing to do, right? Well, even this PROMISE is laden with fees. Try 15% tacked on to the total amount of the base fares, then higher taxes 'per seat' and again their $13 booking fee per seat whether you talk to a person on the phone or not.
To make things smell even more of stink ... The vendor website http://www.flywitht-mobile.com/welcome/faqs.aspx) plasters a 2 business day wait may apply in the time span of submitting a lower fare and getting a return call to actually book the flight. But guess what? Even that is smoke and mirrors. The wait time is actually 10 to 14 BUSINESS DAYS. This actually translates to a two to three week wait to get a call back (because of weekends). My 7 week advance purchase ticket will turn into a 3 week in advance purchase if I wait for T-mobile's vendor!
My personal experience of trying to get 4 seats in this mess, roundtrip to Los Angeles to see a newborn nephew, actually comes to buying 3 seats at full fare and get the 4th seat at a teeny discount - not free. What a sham!
I smell a class action law suit on the way. T-mobile even has their own people answering the phones, because the influx of lower fare submittals are so large in number. I'm starting to think there really is no TLC vendor at all, or they created a TLC corporation, in which T-mobile is running the whole show. I mean if the vendor was real what money would T-mobile really pay out to the vendor, or even the airlines for that matter, if the 'free' airfare doesn't really exist?
Shameful.. More complaints are popping up everywhere. I smell a class action lawsuit on the way. Would serve T-mobile right.
The complaint has been investigated and resolved to the customer’s satisfaction.
Companion Free ticket is a SCAM, first they dont tell you that there are certain airline they can use or do a price match. namely (SWA and AirTran) then if you do opted for the price match, you can only do it with a live booking person that will charge you a $30 and 15% per ticket. when you try to use thier website you wont be able to get the best price. This is a total scam, . After my contract is up I will definitely cancel my service with them...I sure hope that they do get sued for this.
I have had an issue with T-mobile ("T" means TAKE your money, "mobile" means give you the run around) companion flight for the last 4 months and still waiting for my issue to be resolved. I have submitted the proper documentation and talked to TLC, caliber and T-mobile customer service and currently I am waiting for business support to call me back...(that was 4 weeks ago). So, I finally called my states attorney general. However, I am looking for an attorney to start a class action lawsuit.
John
Illinois
Wow never thought I would be sayng anything negative about t-mobile but this promotion they had is definately a scam. I have talked to 7 different people alone today trying to find out what is going on 7/6/09 that's not the other calls to TLC or Caliber. My daughter in law had requested a pin since June 8, 2009 and we still haven't gotten it. Everyone needs to contact an attorney or even your attorney general in your state and the better business bureau regarding this. I totally feel this is a big scam. Buyer beware.
I can't even get a flight, i tried for tampa to denver and APPARENTLY there's nothing available? I also tried tampa to buffalo and again no flights available, what a bunch a BS...
A TOTAL RUN AROUND SCAM! Costing me weeks amounting to hundreds of hours of time. Please post any news regarding the pursuit of a class action suit with respect to this SCAM.
I agree and would like to get on the list of a class action suit. My free 2007 flight never came through and finally was told it expired. The company had the wrong address for me even though I made copies of everything. Later T-mobile hired another company which told me my FREE flight would cost me $200 since it was over the, now, $350 limit. Which I could not find in any documentation. The rep told me he could only look up 3 bookings and each he looked up was going to cost me. He then said to look up on my own and I was to call them back at [protected]. I tried for 4 days before the close of the offer on June 17, 2009, waited for 2 hours on several occasions only to be disconnected. The last day, the 17th I called at 7am mountain time (9am eastern when the started taking calls). Immediately, I was put on hold with a message, "We are experiencing a large volume of calls, please be patient as your call will be answered in the order received." I waited two hours on hold and then was disconnected. I did this from 7 am to 2 pm also calling T-mobile reps explaining my frustration and needed this flight as my brother had booked a flight to Boston to meet me and get together with relatives. Th T-Mobile Rep said she would handle it and get back to me. 3 days later I called T-mobile to ask of status and was told the promotion was over and they could not accommodate me. I asked for supervisors several times and finally got one who read the notes on my file and realized their Rep. had made a mistake in saying they will see to it that I would get my flight. (She could not get through either when I had her on the phone so this is why she said she would take care of it.)
Well, finally all I was offered today after they once again tried to drop the case was and offer to upgrade my phone with a NEW 2 year contract or cancel my service with no penalty.
What a bunch of @#*!&^% for all the time and effort over the past 2 years trying to get a SO CALLED FREE FLIGHT. I even was told to do the research on a $350 flight and gave that to the T-Mobile Reps. (2 times, with 3 different itineraries under $350 from Delta, United, and American airlines.)
I am very upset with the whole ordeal and would like to see a class action suit against T-mobile as well as the company responsible for booking the offer.
Scott
Littleton, CO
As of 5 June 2009, TMobile has switched from TLC to Caliber to fulfill their promotion.
::keeps fingers crossed::
This is defenitely a scam, I've been trying to book the flight for last 4 months and still no luck. Tmobile fools the customer with this promotion, I will not renew the contract with them
I recieved my "booking Pin #) about one month after I renewed my contract and when I went on line to book following their directions, it accepted my booking number and recognized me, but it states that there are no flights for my request from Colorado Springs, to Las Vegas. I then precede to enter many different departure cities and arrival cities and it still states not available.
I definitely think this is a scam and I am not even wanting to deal with anyone on the phone because I know it will be a big ordeal. I am going to give up at this point and purchase them elsewhere.
I will be canceling my T-Mobile service when it expires. I have been with them continually for over 6 years. Go figure!
LaNett
Colorado Springs
wow... i had signed up for the compaRison promotion this past december 2008. when i got my booking PIN i went on TLC site to view the prices. i almost pissed on myself when i saw that a flight from Boston to El Paso Texas was $650. I went on Hotwire.com and found the same damn ticket for $216 roundtrip! and it included the taxes and booking fees. i thought to myself well ill still save if i bought both the tickets from Hotwire lol.
so i went and did the flight comparison thing and sent a snapshot of hotwire and TLC site so that they can "honor" the lower fare from hotwire. well it said that they would take 10-14 business days to get back to me. granted im not leaving until july 2 its still a long time to be waiting for a response. so i initally sent the comparison on 3/10/09...its 4/17/09 and i havent gotten a response back. after the first 2 weeks i called them fools back and asked them what was up. 5 reps told me that they were sorry and they were going to email a supervisor to get back to me and it takes 24 hours for the supervisor to respond. one of the last reps i spoke to told me that i should call back everyday until i get the supervisor. i said look, i work a 9-5 job IN a call center myself and there is not enuff time in the day for me to be calling you guys everyday to check up on my tickets when i was promised something weeks a go! so after speaking to an additional 10 reps (not lying at all...i have everyones name!)
i finally got in touch w/ Brian (today) and he said to email him what i sent for the comparison. i emailed him while i was on the phone. then he had the nerve to say to me that he wont be in for the rest of the day and he was going to get back to me next week and to keep calling so that a rep can look on my account and tell me whats going on. what was the purpose of me talking a to a supervisor...i dont know. im like DAMN does it really take that long to look at my email and say "ok she's good". i know there is probably protocol that they have to follow that im obviously not aware of, but me wating over a month to get a response is ridiculous. i BETTER not get a call from him saying that he wont honor my price and make me pay a higher fare. my fear is that me waiting so long and they deny my submission, will have me paying the most recent prices-which we all know increase as the days get closer to departure. i thought this was a good idea but if tmobile offers this mess again i wont have any part of it!
Nikki C
Boston, MA
My friend and I signed up for T-Mobile service last Christmas when this promotion was being advertised. We purchased top of the line phones and were excited at the promise of free companion flights in the forthcoming year. So this March we started planning a trip to Chicago, IL. My first attempt to log onto flywitht-mobile.com came in March. I input my info as requested and I was supposed to receive a Booking PIN via e-mail. Guess what - I never received the booking PIN. So I called the customer service line and was referred to the T-Mob ile travel concierge. The CSR - Fred had a terrible time pulling up my info in his system, he kept stuttering about how his system was very limited. He said that he re-submitted a request to send my booking PIN and I would receive it within the next 2 hours. He would do/say anything to get me off of the phone. He said if I didn't receive my booking PIN then I should call another toll free number.
ARE YOU DETECTING A PATTERN HERE?!?!?!? So to perform due diligence I contacted the toll free number and SCR: Natalie says she will re-send my booking PIN to my e-mail address and I would receive a complimentary text message to my cell phone. Guess what, I never received a booking PIN or text.
I am not taking this laying down. This feels like a scam to me and A CLASS ACTION LAWSUIT is definitely in feasible. I want anyone and everyone who has encountered this issue with T-Mobile to speak out not only to T-Mobile but anywhere we can be heard. I am a disgruntled and frustrated T-Mobile patron. Once the term of our agreement is over I am going to go with another carrier.
In addition, I am going to contact my attourney to see what kind of recourse we can take to make this right. T-Mobile has no problems charging account and taking my monthly payment every month.
terrible service and overpriced
I have been using T-Mobil for a year and a half now, with a contract for 2 years in total I cannot wait till it expires next June to call and cancel my service so I don't have to pay the penalty of $200. I went only once over my minutes in all this time and for only 50 extra minutes they charged me $25 and would not refund it basically telling me to go somewhere else or upgrade to an expensive unlimited for $99. apart from that the service really sucks and the reception is terrible, I get dropped calls all the time and the customer service is very unfriendly and stuck up. I think they should offer an alert option but they don't and I am sure it is because of the capital it creates every month. overall I think you should stay away or you will definitely get burnt
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent offer
After signing a new two-year contract with T-Mobile and being excited over the prospect of a free companion flight promotion, I requested a PIN number from T-Mobile in order to book a flight and companion flight. I was advised four separate times that "the pin number would be sent via e-mail." NOT ONCE receiveing ANY return correspondence from T-Mobile regarding this issue, I called (after spending hours trying to get a contact number) the concierge service and was given a PIN number. I found an inexpensive flight online and told the concierge I wanted to book the flight with the "guaranteed price match." I was advised that "the price-match process was taking UP TO 14 business days." Well, I am on business day 16 and still no contact from T-Mobile whatsoever. This offer has caused me extreme stress. Trying to get in touch with a T-Mobile representative who is truthful has been impossible. I feel this offer was offered with little-to-no intention of actually honoring the promotion.
In the meantime, my eight fellow travelers (all family members) booked their flights weeks ago and I am hoping to just get on the same flight. By the way, their booking prices were extremely reasonable and I wish I had just booked two full-price tickets at the time the rest of my family booked.
I intend on dropping my T-Mobile account, opting out of my contract based on fraudulent business practices.
T-Mobile, you should be ashamed!
The complaint has been investigated and resolved to the customer’s satisfaction.
My story is different. I was told when I originally signed up with T-mob that I would be eligible for the flight companion eventhough my registration date was 8 days late. I spoke with 2 T-mob reps and they told me no problem it should be ok. So when I received an e-mail declining my registration I called and the customer rep told me that who ever told me about the late registration was wrong and that it is too late. See all the complaints perhaps it is better not to register at all. What a scam!
I am having the same problem as everyone else! I keep getting the error message with every single comination i try. I am traveling out of Los Angeles and I have to tried to find a flight to any major city, but every time i recieve the error message! This is really starting to anger me! I will not be renewing my contract with them after this! If there are this many complaints, you would think that TMobile would try to fix it so they won't lose customers! I really think there should be a lawsuit against them!
This is going to haunt T-Mobile for a long time unless they make this right. I'm here reading this because I can't book any flight. I tried Los Angeles to Las Vegas and nothing! SFO to Dallas/Fort Worth, nothing! I'm calling a lawyer friend in the morning if I can't join a class action suit online tonight.
I also had the same experiences in trying to get to Orlando! Of all the common destinations! Currently attempting to give one away to my sister out of Philadelphia- I hope it works because I have had them since January and have yet to find where they have been able to work for me and I renewed 2 lines also!
I am getting the same 66258 error message. I was just curious if anyone has even booked a flight through this before becuase I am not having any luck as the above person stated. There are no flights anywhere at anytime. I continue to get the same error. Does anyone have any suggestions?
I think this may be a 100% complete and total scam! The T-Mobile rep I spoke with insists that it is legit. I've been trying for days to book a flight online. For EVERY departure and destination and date combination tried (I tried tons form all over the country), the same error message comes up:
Warning: An availability for your flight(s) was not found due to one of the following reasons: flights not found for time/time window requested; not offered for routing requested; not offered for date requested. Please verify your search criteria and try again. (66258)
I even tried calling the TLC 'concierge' number during their normal business hours, yet they don't answer the phone. I don't know how anyone has been able to get as far as seeing overpriced flights online, when I don't believe they offer any flights at this time!
I extended the contract for 3 phones in exchange for this "promotion." If it turns out to be fake, I expect T-Mobile to honor cancellation of my contract.
Class action suit is definetly in order. What a scam! I, too was a satisfied tmob customer until now. Got my PIN number with no problem. I've been struggling with this for months, the situation is a bit different than scenarios above. I can't find any flight availability to anywhere from the Los Angeles area other than limited dates to Seattle on the TLC booking site. After calling the 'concierge' line, I was told that price matching doesn't even come into play if you can't find flight availabilty for city pairs. Really? Wow. No matches from LAX to DFW, NYC, or even Portland, Oregon for that matter, using multiple combinations of differnt dates within months into the future. Every week I try to book something and it's the same story every time, though the conceirge emails say to check the 'new' inventory each week. Even the one flight I can find to Seattle is twice that which is offered anywhere else. Overpriced flights, (if you can find one) that's non changeable, non refundable, and has to be 30 days in advance. Shame on Tmobile for not clearing this up.
I already went through this situation. I submitted a price match for a flight and it took 6 phone calls on MY part to get to someone that would help me. I expressed my concern that I would not get the flight that I had submitted my price match for and was assured several times that "we have deals with the airlines and that never happens. Even if the same flight is not available we would get you on another flight the same day" Now, this was said to me on THREE different occasions by THREE different reps at TLC. When the "supervisor" finally called me back he said the flights I had requested were not available and the only ones they had were for two days after my original departure day and one day after my original arrival day. Needless to say I did not book the flights and ended up spending about $600 more than if I had just bought all the tickets at full price. FYI- I just checked the TLC site again and I tried 30 different combinations and none of the flights were available.
I am going through the same experience right now. I submitted a price match 3/23/09. After I did not recieve a response in the 2 business days that the automatic response e-mail stated, I decided to call the TLC concierge. She said I would not get a response to my Price match request for 2 weeks. I asked to speak to a manager so she tranferred me to someone's voice mail. I left a message with my contact info. and, you guessed it, I have not been contacted.
I re-sent my price match request via-email and explained my dissatisfaction and CC'd John Birrer, VP of T-mobile's customer care division. (johnbirrer@t-mobile.com) I recievd a personal e-mail the next morning and an actual phone call from a T-mobile rep. He said he would try to help and would let me know when he finds something out. The T-mobile customer service lady who gave me the VP's e-mail address, Mr. Birrer and Jean-Paul Hines were all very nice and seem to be willing to help. The TLC people are the culprits that give T-mobile a bad rap. I hope this gets sorted out before my trip to Chicago on May 7th.
I am waiting for a class action lawsuit to come through on this one. I have seen lesser things go to court. I am also undergoing massive stress and upset, because of this scam Tmobile is trying to pull on the public. I have been trying to get 4 RT airfares to see my newborn nephew. Got my pins okay, but what awful fares they have! Tmobile's vendor, TLC, roundtrip fares, taxes and fees are double what the airlines have available, which as you know translates to people receiving no free air fare at all. In my experience it has come to buy 3 roundtrip airfare get the 4th at a teeny discount. It's all just a sham!
We were already Tmobile customers with no complaints then decided to renew because of companion flight promotion of theirs. I'm posting my upset and beef with Tmobile anywhere and everywhere I can online. To be honest I don't even think their vendor, TLC, exists. I mean what money would Tmobile even be paying the airlines or vendor with no real discount happening? I hope this scam blows up in their face ... as it should.
I told my husband I don't even trust they will call us back in the supposed 10 to 14 BUSINESS days the unloaded on me. Your circumstance is proof of that. Doubt we can even take our trip now. I totally know what you are going through. My husband is astonished with Tmobile's dishonesty as well.
fraudulent company
Today I started my day by trying to book a flight. Other than a drive to take my daughter to school, I spent all day trying to reach real people with this fraudulent company. I made calls to all the # T-mobile refrred me to and got the total run around and would end up on the same phone # I had called earlier. NEVER! !was I able to reach a real person with this company called, tlc. I had 4 option choices and, by the way I pay per minute for all my long distance, since ironically T-mobile 's services do not work here just out side of town! So I keep trying this long distance # and running up my bill. I happened to also hear of the PRICEMATCH and will try to see if they do as they say (tomorrow), because I checked after FINALLY booking by myself and the price is lower if i did my own booking than their prices EVEN WITH THE SO-CALLED free companion flight! get a grip on that for a scam!.
It gets better. Besides my daughter had to be alone after school due to the being tied up with this whole project (which it shouldn't be) I clearly clicked on the return flight that leaves Atlanta at 5:p.m.. (or 6) ish' p.m. The itenerary was identical from San Diego to Atlanta, though, but they, the return flights of very differing times, were on different pages. well ther it is and I can't change it or talk to a real person and I am booked onto a 6 am flight from Atlanta ! I don't know if the computer just got info from the first 1/2 of my itenerary and went with the cheapest and worst time or what. Maybe there is a person behind the scenes who directs this stuff to make more money for these ###s. Does anyone want to start a class action lawsuit? I'm in. they stole my money and time from my daughter and many other things I have to do.my email is: [protected]@gmail.com
I have tried to access the site and I am not allowed to as I already booked my very bad flight. So they make it harder yet.
Please be in touch for support and for class action lawsuit. maybe a law student will see this and decide it's good for their name or grade or money. We the public need to be safe. These are hard times and it is literally food or rent taken from people. It isn't right. Ms. M. Mcarthur
fraud and money
I took a contract out with t-mobile in September 2008, after about 2 months off being with t-mobile realised that i was overdrawn with my bank, i investigated this matter to find out that t-mobile had sent up 2 accounts with my bank details but in the name of Miss Cod.
after getting a refund from t-mobile i then realised on the 04/03/2009 that i was was again over drawn with my bank, after investigating i found that Mobile has taken 2 payments out instead of 1 this has caused me great stress and upset as i have spent hrs on the phone to the bank and to t-mobile .I now have to send a bank statement to t- mobile to prove what they have done.
I do i go about claiming compensation for my time, stress and bank charges?
The complaint has been investigated and resolved to the customer’s satisfaction.
tmobile turn off my cell phones and still was charging me for service that i didnt have they send me a bill over 400 and for what for service i didnt have and than they sent me another bill over 700 and double my cell phone theres no way my bill was that high for service i didnt have give me a break fars im concern i have no bill thanks for nothing
no comment at this time
yes i send a contract also with tmobile also i told them that i would try them out and see if they would work where i live they told me that i shouldnt have any proublems with there service guess what i did so i called them over and over they wouldnt listen to me so i went and bought me a pay as u go phone and it works great i said to them i would like to send them back they said i couldnt that i would break the contract i even ask for there address so i can send them back they wouldnt give me the address so i stop sending them money on something that wouldnt work so what they do they got into my checking account and took 200 from my account with out asking to do so thats very wrong now iam behind on my rent and every thing eles thanks very much tmobile great job never again
not replace defective cell phone
It has been less than 6 mths of becoming a new customer with T-Mobile that I have been complaing of defective phones and have been complaining to cust serv to exchange for a different model. I had to write a letter to headquarters of complaint. Executive Cust Relations Dept called me to work things out. their answer was to accept a cheap free phone for 1 of the 3 defective phones and exchange the Shadow phone AGAIN even thou these phone is constanting having problems. They also said I can upgrade my phones but pay more out of pocket for the phone instead of exchanging the Shadows for a differnt model of the same price range I originally paid for them. I have to call headquarters back several times, before they return my call. They do not take my complaint seriously and do not care to solve this problem. I have been talking to headquarters for over 6 weeks and still have not gotten this problem resolved. DO NOT DO BUSINESS WITH T-MOBILE, they do not care for your business and do not treat you like an important customer. With this economy it is better to take your business to another cell phone company that will be happy to have your business and will handle your complaints quickly and courteously. T-Mobile will just keep giving your the run-around.
deceptive billing process
At the time of signing up with T-Mobile for a family plan, I was told clearly and repeatedly that there is NO activation fee. Unfortunately, the bill shows otherwise, there is US$140 activation fee. I immediately contacted T-Mobile billing department. They declined to provide credit to my account; they told me to contact the agent instead. The matter is still unresolved after making contact to the agent. As a consumer and customer, why should I have to go through these inconvenience to fight for their elusive mistake? I strongly believe this is a policy of deception; this type of business conduct is unacceptable and detrimental... It has never been any similar painful experience with AT&T or Verizon in the past!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had been lied to By T-Mobil, after previously being a Flex Family Plan member, I decide to not continue my service. It was my understanding that with the Flex Plan if I did not pay for the service I would not have it. After reciveing several bills for high dollar amount, I allow my service to be terminated. Just recently I deceide to try them One more time, I went to a down town Indianapolis T-mobil store and I inquired what I would have to pay restart my service. I was told if I select one of the new plans then they would wave the previous charges for early termination of my Flex-family plan. I paid the agreed upon amoun signed what I thought was a new agreement with new terms to have my service turned-off less than 7 hours later. and told that I now owe for the termination of my flex family plan, minus the money I paid for what I understood to be a new agreement.
totally agree...t mobile is the worst, they love to send fraud bills to customers, im a victim of that..
thilini kalinga
fraud
I have been trying to book my free companion flight for a month now and no one will call me back. I tried contacting t mobile only to be hung up on. I am ready to just purchase both tickets but I am very angry they have scammed so many people. Does anyone have any advice on what can be done about it?
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertisement
I've noticed that we have become a victim of this airline ticket scam by T-Mobile. I am very disgusted because it seems there is no recourse for the T-Mobile customers. What a horrible way to treat the people who is keeping your business alive. then when you want to discontinue service for them not living up to thier end of the deal they want to threaten you with $150 early disconnect.
I don't know what to do or where the burden of Blame lies at this point everything that was asked of us was completed and it is now march and we still have no tickets.
Sounds like a class action suit to me?!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same problem, I never got my flight ticket and, I am in if there is any class action lawsuit. Please contact me.
Please, let's get together for a suit against these companies. It's pure fraud what they have done to us...
Mildred, Las Vegas, Nv
I am in if there is a suit. Too much to write about, but I will say one thing; these corp. are the definition of bad (really )business. Never use them. mark
The t-mobile companion flight is a joke. I am into the third day of banging my head against awall. I give up. After all the incurred expenses of trying to get help and paying for faxes @ $2.50 per (page as it is a long distance #), using gas and hours of time, paying for airline parking to try to resolve this with a person. I will now wait and see if I ever hear from them. next I will fight this chargr for all it's worht and do all I can. I see fromwhat others say nothing good will come out of this. I also now have Cal. attorney general's # but can't get thru threr eithr. sooo? we can all hope for a class action lawsuit.
Everyone: keep all records of papers, expenses, calling record etc. We may all need them to prove our case.
Ms. Mcarthur
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In addition to its network services, T-Mobile also offers a range of other products and services, including mobile devices, accessories, and home internet services. The company's mobile devices include the latest smartphones from top manufacturers like Apple, Samsung, and LG. T-Mobile also offers a range of accessories, including cases, chargers, and headphones.
T-Mobile's home internet services provide fast and reliable internet connectivity to customers in select areas. The company's home internet plans offer unlimited data and no annual contracts, making them a popular choice for customers who want to stay connected at home.
Overall, T-Mobile is a trusted and reliable wireless carrier that offers a wide range of services and products to meet the needs of its customers. With its advanced network technology, extensive device compatibility, and commitment to customer satisfaction, T-Mobile is a top choice for anyone looking for a reliable wireless carrier.
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Sunny Singh also goes under the name Jakob TomTom Barr has scammed me out of 300.00. Once I sent over the money they deleted me and didn't deliver the page. They offered a great page for 500.00 but it was all a scam to get me to pay them.
Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.