T-Mobile USA
Reviews and Complaints

i feel like i have every right to be angry with tmobile. They hire non americans to do there dirty work [censor] tmobile

I have been on the phone with T mobile for hours at a time with no resoultion. I have been told that I need to wait for 30 days for my refund. My anwser to that is why should I wait 30 days? I f i didnt pay my bill you would shut my service off until you had payment. My bills have always been paid on time and now I want my refund on time. one hour later still the same [censor]. I have left tmobile and have gone to sprint the issues that I had with tmobile has been corrected with Sprint with in 48 hours t mobile can blow goats as far as I am concerned, the have losy customer service and there compays just sucks [censor]

all i want all my money back thats it thank you by monday

i feel like t-moble need to give back all my money back that they took from my checking account i called all day and the act like the di not know when they do i would like my money back tommorow thank you

OMG I'm goin through the same. I've even attempted to get my bank, Tmobile wants additional information such as names of representatives I've spoken too? What should I do?

I am having lots of issues with Tmobile and TLC. First of all, I had to report them to the BBB four times before they sent me my husband's booking request form. Then they called me last week to book a flight for this week, of course I had already purchased the tickets.

Then the representatives proceeded to tell me that they do not have my husband's name in the system, I need to send them the booking request form. I have proof that TLC received the booking request form, it was sent certified mail and they signed for it three months ago.

I reported them to the BBB again and got a call from Elizabeth Powers, I left her two messages and she has not called me back.

This promotion was a scam and someone needs to start a class action. I am in the process of contacting a few class action attorneys to see what can be done. Obviously I'm not the only one having these issues. There are stories all over the internet similar to mine. Tmobile/TLC are running a scam together and all they do is play mind games by telling customers to contact the other one.

There needs to be a class action where even if we cannot get our flights we get compensated from the two year contract we were tricked to sign up for. It is now December 2008, the booking request form expire in March 2009 and TLC wants to send me another booking request from for my husband even though they signed for it three months ago. I still have a copy of the return receipt.

In August I was offered a choice to upgrade my phone with them, but I chose to wait until they brought out there touch screen phones and was told that my full upgrade discount would still be available. WOW! Was I ever wrong! I went on the website and to upgrade my phone and the prices were more than if I was a new customer. I contacted customer service and was ever so told that since I didn't upgrade in August I missed my chance and that I have to wait 22 months for another chance to upgrade. I have been with this company for over 3 years.

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.

I have had so many issues with T-Mobile since SunCom switched over to them. We have unlimited text messaging and they were charging every text message as a phone call...one month a $6, 000 bill another $3, 000 etc. Each time I called, the supervisor assured me it was straight. I had unlimited internet added two months ago and now they are saying I never did and got another whopping bill. Does anyone know if you can get out of the $200 disconnect fee since we have had nothing but trouble with them? They are incompetent!

thats some b.s. You're a dirty rotten liar and you know it, even then if they told you that you couldnt upgrade, ask for a freaking supervisor...

I know an engineer who works in the text messaging part of T Mobile. He has a site he can log on to and just by putting in a cell number, from any carrier, he can pull up that phones text history...full on messages to and from, every word. Now I can understand tech needing to see some history, but I don't see the benefit of them having to see actual messages. Plus, I thought it was not legal for anyone to access your personal messages, at least without consent. This engineer has used his access to track and down right spy on the person he's dating, as well as friends of his lovers. Is he overstepping and using his position out of protocol or policy? Is there anything to be done and to whom?
Thank you~
RP

I agree ... have been battling this same scenario since I signed onto the TMobile At Home service ... either Qwest or TMobile failed to port my longstanding Qwest phone # over to Tmobile and I was "stuck" with the new number given to me by TMobile.

This new number carries the name of the person who originally had this phone #. Despite 5 calls to TMobile, I am told virtually the same thing as Ms. Lucero.

It is very frustrating. It is just wrong. What to do? Short of cancelling my service (which I have had for 5 years on the cell phone side) there seems to be NOTHING.

Guess I'll change my name? LOL!

Charlotte
Colorado Springs, CO

dont ring customer support.. you will be on hold forever, ring the source

michael.wieandt@t-mobile.com
[protected]@tmomail.net

Contact this t-mobile employee he is helpful 24/7 and can work out any of your problems. Thats his job!

You know what I did with that little situation...I threatened to go to the Media. I also contacted the BBB and pursued it with them. All the BBB will really do is mediate between T-Mobile and yourself, which is lame. If you still have not received your voucher yet, I suggest you take it to the FCC and the BBB. Also, try to get into contact with their corporate headquarters (located in Seattle). I did that and it eventually worked. Supposedly the voucher is worth $200.00, but who knows. I was sent an overnight check for $200.00 by some Corporate Consultant at T-Mobile because I told him I had connections at CNN and the Chicago Tribune and that I would spread bad press about them and that promotion. I have since switched to Verizon, but is better. All cell phone companies suck and will just nickel and dime you. Just a thought.

Dont buy any phone to a t-mobiel retailer t-mobiel has no control over them t-mobiel as a carrier must have some type of manege over them. Any we are getting a lot of scams by indian people unfortunately.

I'm sorry to hear about your problems with T-Mobile. You might want see how much you can lower your cell bill by via the website http://www.fixmycellbill.com which is powered by the company that I work for, Validas. We cut the average cell bill by 22 percent, savings of around $450 annually for the typical consumer. Even if you don't stay with T-Mobile (you sound pretty disgruntled), you can still use the service for AT&T, Verizon, Sprint, and US Cellular but again, I would recommend seeing what you can get out of T-Mobile first. For more about Validas, check out our recent feature on Good Morning America at http://www.abcnews.go.com/GMA/story?id=6887412&page=1 or in the NY Times at http://gadgetwise.blogs.nytimes.com/tag/validas/.

Good luck!

I am having the same problem. I have wasted hours on calling TLC and T-Mobile. I it highly likely that it is a scam of a major proportion. I got my phone during 2007 promotion. I was also supposed to get SAMS-club rebates which I didn't.

T-Mobile was never known for great service, but what they lacked in spotty service they made up for in really good customer service. I use to sell their phones and I must say they had the best free phones, plans and incentives. I use to defend them to everybody that complained. I have the service now..I've been a customer for a very long time, but I can tell you all now that T-Mobile has got to be the worst company around. They don't appreciate their customers, they hire the worst customer service reps, their service sucks..(lots of dropped calls) They're very rude to the point of cutting you off in mid sentence and even yelling. I am very disappointed in this company. I've been grossly overcharged and I feel I've been riped off by them.

I have been a customer of T Mobile's for 15 years. No more! My phone was stolen. I reported i and assumed that insurance would cover it and was told I would receive a call.. After 3 weeks, i called back when I got nothing but a suspension of service for a phone I already reported was stolen. I was told that I had not reported it to the insurance department which btw is not a department but a third party company. I was still charged for the 3 weeks without a phone they failed to provide. THANKS T MOBILE~~~~
My daughter and I had taken 1, 000 pictures a week or so prior to the theft. T Mobile told me there was no way to retrieve them. This was false. Apple told me that they could have been backed up if T Mobile had not given me misinformation. Once the phone died after being stolen, the pictures were lost. THANKS T MOBILE.~~~
Tech support told me I could trace the phone but somehow I was locked out of my account, which they NEVER fixed and admitted they gave up. The phone is a total loss. THANKS T MOBILE ~~~
When I was transferred to the insurance department, the woman told me that she wasn't sure if the email she was sending me had a claim but was not sure if it included a number I could call Back regarding the claim. i was also told that I could not use the insurance when i changed carriers. I paid for it, but it's a benefit solely for T MOBILE. I'm living to be a customer of T Mobile's by now. THANKS T MOBILE~~~
When I paid the amount of $106 so I could get to the other departments, after 30 minutes of complaining about T Mobile's failure to follow through with phone replacement, the CS representative asked me if I wanted my payment confirmation to my phone. YES THE PHONE THAT HAD BEEN STOLEN. THANKS T MOBILE~~~
This company is so compartmentalized that you cannot do ANYTHING WITHOUT another dept's involvement. THANKS TOMBILE~~~~
A POX ON THEIR HOUSE.

I read the reviews of various Pay As You Go plans before I got my mom, who was coming for a visit from abroad for about 2 months, a cell phone. I did notice that several people were claiming that T-mobile was "stealing" minutes but the majority of reviews were positive and my previous experience having a regular phone plan with T-mobile several years ago was good.

I got my mom a $50 card with 400 minutes thinking that this should be enough. The minutes were gone in less than a week. I was a bit surprised but I figured: ok, she talked on the phone a lot.

I went to the store to refill the minutes and the store clerk suggested that I get FlexPay My Faves plan, so she can call for free her favorite 5. I got 600 whenever minutes, free nights and weekends and Faves for $49.99 (plus taxes and surcharges, etc. - $66.71 all together). I figured that this should hold my mom.

A few days later (including a weekend), i checked the balance and to my shock saw that 143 whenever minutes have been used up. Plus there were 39 My faves "free minutes", all together: 182 minutes. Now, my phones has a registry and according to this registry there were 107 minutes used total. The majority of calls were to the Faves.

I called the customer service the first time around 11 pm ET. I have to echo others reviewers: it was the WORST customer service experience that I remember, even worse than Time Warner (and I hate those people with passion, but at least they are not trying to cheat you). For some bizarre reason, somebody at t-mobile came up with an idea that if you say the customer's name after every two words, that will somehow be pleasing to the customer - believe me, it is EXTREMELY annoying, especially when your complaint is not being addressed in any reasonable, making at least remote sense, way. By the time the customer service rep started telling me that my phone can not be used with My Faves (after their own store suggested this plan and set it up in the store), I lost patience and asked for a supervisor. The supervisor, of course, was "on another call." I was promised a call back within 30 minutes. I asked the rep what should I do if I don't receive this call. After assuring me that i WILL get a call, she said that I can call back and say that she is a liar.

As you can guess, I did NOT receive any calls within an hour. I called back and immediately asked for a supervisor, explaining briefly what happened. She rep asked me to give her 5 minutes to try to resolve my problem. I gave up, although it was already after midnight and I have to get up around 7 am. However, when she started reading my contract back to me, I almost lost it. Her supervisor was also "on another call." I told both reps that I will join other people online who talk about stolen minutes and customer service quality and will be writing to the BBB but I do need to get the problem resolved.

At 2 am (and I did explain to the first rep that i was on the East Coast), I received a call from the first rep's supervisor. She did make an attempt to explain what happened to my minutes: it was "due to engineering problems" that my minutes were not correctly credited to the Faves. Her explanation for more than 60 minutes discrepancy between the total number of minutes registered by my phone and T-mobile calculations was even worse - but at least she tried. She said that the calls are rounded up to the next minute (which would require at least 60 calls to accrue the extra 60 minutes. I didn't have any strength to fight at that point (around 2.30 am). She told me that 50 minutes would be credited back because they were supposed to be My Faves minutes and she gave me another 50 minutes for my pain and suffering(my words, not hers).

I couldn't deal with this issue anymore for a few days and I did get a land line, so my mom now makes most of her calls from that line.

Today I decided to review the minutes usage to make sure i actually got the credit and to make sure that nothing fishy is going on. The data I found on their site was for the first two days. I called customer service to find out if I can get this info some place else. I was told that i can NOT until the end of my billing cycle.

As I promised T-mobile, I AM spreading the word on the net. I will be writing to the BBB when I get more time and I am seriously considering writing to the DA to see if they can open an investigation into what appears to be blatant and brazen consumer fraud.

I have been trying to place an order through T-Mobile using my consultant discounts and it has been everything but pleasant. I was told that i would have to go into one of the retail stores and that i could not use my discounts, i tried calling the company to help me, and they were unable to, so i decided to call the person who handles the business affairs between t-mobile and mary kay. apparentaly he telling them to resend the phones doesn't matter. UPS had admitted to losing the phones but they simply refuse to resend me the phones although they have been told and authorized to resend the phones that UPS openly admitted to losing. the last time i had this poor of a service was with Sprint PCS. i have been humilated and embrassed because i've had fax a copy of my id and my social security card just to get the phones delivered and have been unsuccessful with this. after today, i willing not be suggesting this company to any of my friends or family, because i would hate for them to go through this same type of treatment.

Thank you. I am looking for a family plan and saw t-mobile seems lowest $ if clalls are in fave 5. Seeing this report of customer service will allow me to spend my nights and weekends doing something else than speaking with cs for hours on end. Useless cs reps usually take me to some level of rage!

I registered and was approved for the free flight program. The date to book travel was extended to June 17, 2009. I called at 9:00 a.m. that day and was told "all circuits are busy, call back later". I continued throughout the day (perhaps 40 to 50 times and received the same message) I never made contact. At 4:00 p.m. I called again for the 50th time and I was put on hold (your call will be answered in the order it was received). I was on hold for 61 minutes and my cell phone went dead. I received my bill from T-Mobile and they charged me $25.00 for that call. I was credited that amount when I called them the next day and was also told that the promotion ended and that T-Mobile has no access to the travel line, blah blah...I must have called the customer care dept. a dozen or more time and spoke with manager, directors and it became so frustrating that I ended up crying on one call. My complaint is that due to the volume of calls that T-Mobile should have expected to and is responsible to take measures to handle the customer calls. I have written to customer relations and if I do not get resolution, I am going to small claims court. THEY SIMPLY CANNOT GET AWAY WITH THIS.

im having the same problem. they sent mines back saying everything had to be different. im waiting for my booking form to come i have a few days left so i was going to ship it overnight delivery. they keep saying ppl will call and they dont. im so frustrated like is there a way to sue or something? this is not right!

I had trouble getting my reservation form (they said I activated my phones past the Thanksgiving 07 weekend deadline - not true). They finally sent the form, I sent it back in late November 08 with three different destinations, 3 different dates and have heard absolutely nothing. I hope some attorney is getting this together for a class action lawsuit. I'd join.

I have been on the phone with the TLC Conceirge line every 2 weeks for the past year. My first booking requests for received by them on April 6th. I had them delivered requiring a signature. That set never got entered into their system at all. After MONTHS of being promised emails to managers I finally got my new booking request forms in October...and I of course immediately sent those in. In December I called because I still have not heard from the agent. They say I did not include a departure date on one of my 3 dates. I have copies of everything that I sent in and yes I had all the correct dates. When I told her how aggravating this has been she informed me that she has no record of me ever calling. THEY DELETED ALL OF THE NOTES FROM MY PRIOR CALLS! Why would they do that other than they knew they were in the wrong. I'm sure I'll never receive my flights as promised.

This is a scam and I do hope a class action gets started! We do not deserve to be treated like this! Do a Google search for TLC Marketing and Free Flight program. This is not the first time they have put consumers through this. There have been other companies (such as JCPenney, and Levi) that have offered this flight program and their consumers have had as many problems as we have. TLC has designed this progam to be as cost effective as possible...at our expense!

I too am having the exact problems. Also I have a Family Plan, means 2 tickets right? Well, they are saying that I only get one. For over 3 weeks I've been getting the run-around. When I did try to book a flight (before I realized I only had 1 ticket) they wanted $86.00 to fly from MD to FL. $25 is for booking the the rest is taxes and fees? Really? $61.00 in taxes and fees? I could get the same flight thru Expedia for $146.00. It's a scam. To fight back I made a complaint with The BBB (Better Business Bureaus_http://www.bbb.org/online/consumer/default.aspx) and also e-mailed my local TV station. I also plan to e-mail my local Attorney General's office. If you want to do something, do the same. I would love for national shows like 20/20 or 60-Minutes to report this. Complains (other than in boards) in mass is the only way to stick-it to T-Mobile. The Class Action Suit is a good way to go. See above.

I, too, am having the exact problem as everyone else here. We submitted our booking request form in mid december. We've called countless times, and we get absolutely nowhere. I started a yahoo group for this issue so we can all help each other! And, if necessary, it organizes us better in case we need to start a class action suit. Here's the link: http://finance.groups.yahoo.com/group/rippedoffbytmobile/ please join! We have more power if we organize ourselves.

This is so ridiculous! Something has to be done about this! All the stories are the same and guess what? MINE IS EXACTLY the same! They keep telling me to wait 5-7 business days and this has been going on since AUGUST! I've had it! I understand that they are trying to get new customers but guess what TMOBILE this is NOT the way to SCAM people! I have been with TMOBILE since 2004, re newed my contract for 2 yrs because of this and now I'm stuck with a contract until NOVEMBER 09 and NO TICKETS/ NO FLIGHTS! Someone has to do something!

I too, renewed my contract through T-mobile in November of 2007. I thought I was getting a great deal and have an account in excellent standing with them. I was purchasing my sister a cell phone for Christmas anyway, so I took the opportunity to get the second account because the promotion allowed for 2 tickets.

I got my booking form at the end of March with no problems, but didn't receive hers. It took hours of calls and frustration to have someone finally figure out that she had only been set up for a one year contract instead of two. As a result, the system didn't automatically issue the form.

I finally got not one, but two "replacement" forms in September 2008. I made plans to go to New York in January. My sister was living in NYC when the planes hit and has not been back since. This is the only way we could afford to go, and it is definitely not just a getaway trip. Remembering how long it took just to get the forms, I made sure to keep the originals myself and send photocopies to TLC via certified mail. (It's not like they'd notice the difference, all they sent me was a standard letter with a tracking number.) The return postcard shows they were received and signed for on 12/15/2008.

Surprise, surprise I haven't been contacted by a booking agent yet. Further, per their agents, TLC was closed for the better part of two weeks during the holidays. It is now January 16th and I called for the final time this morning to try and get this resolved. I contacted TLC and was greeted by the rudest rep yet who said he couldn't find anything under either name despite the fact that every other rep could locate them. He said he had no supervisor available and when I asked for the supervisor above that person that they weren't there because they'd "taken a long weekend".

Each time I spoke with anyone who actually assisted me in either TLC or T-mobile's customer service department every person told me I'd done everything correctly. I work in a call center for a major online travel company and have heard every excuse in the book for people wanting to cancel their reservations. As a result, I am extremely careful in booking travel plans and always read the fine print.

Nowhere in the contract does it say that they have any blackout dates where they won't be processing requests. It clearly states that I will get a call from a booking agent fourteen CALENDAR days after they have received my forms. It is far past fourteen calendar days and business days even if you subtract four days for Christmas and New Year's.

The final call I made was to T-mobile in a last-ditch effort to get my tickets. After the regular rep cold transferred me to the wrong department, a sympathetic supervisor named Angela waived my entire bill for February. That was nice, but it still doesn't help my tickets any. I figure the best case scenario is that I call on Monday and hope they do something more after I advise them I've already sent complaints to the FCC and BBB and that my attorney will be sending a demand letter. Wish me luck.

I started the TLC free flight process last July. I filled out the form and had it returned and said I needed to do it again because it wasn't done right, just as I was getting ready to mail it I got a call from them. They wanted to set up my flight and said oh no need to mail it now we can do it over the ph. but every date I requested had no seats free...I picked dates in the middle of the week, on the weekends, to different cities and no luck . So I was given a # to call when I could figure another date...haha I work for the school system so that means set vacation time until this stupid thing expires in March and as we know any school holiday is going to be a blackout date in their book... So I started calling again in Dec. to get tic for Feb. no calls back from TLC...the wonderful concerige (sp.) haha tells me they can only me email them. I call again on Xmas break eveyday and am told TLC hasn't checked email..I look up TLC's # which concerige doesn't have and call to find out they are closed for 2 wks for holidays! Thought only the schools did this? I call concerige back and they are shocked, they were never told TLC would be closed! RIGHT! Well Ashley that I was talking to was nice and spoke to her super..I was told I would get a call by Wed.(1-7-09) from TLC..NO CALL so I call Ashley today again..well NASTY RUDE Bill answers and starts chewing me out like this is my fault! I ask for his boss and sit on hold for 20 mins and then told boss can't do anything ..I said I want to talk to boss BRIAN and he finally gets on the ph and said he is Ashley's only boss and never told her to tell me I would get a call by WED. cause it is a 5-7 day wait! So I am at the waiting game again...then they want to talk to me about my sisters tic? She doesn't share a ph or any lines with me how can they do that? HEPA LAW! I said NO I am not calling abou that... SO anyone that wants to file a class action I am on board and I know my sister will be also! We both got stuck with 2 yrs of service cause of this scam!

I also received a promotional deal with tmobile last november 07, for the free flight! I'm begining to think that this promo is fraud! I too have had countless times of talking to reps who don't seem to know whats going on. I sent in the forms and activated two accounts within the guidelines and only got one voucher. Everytime I call they say they don't have my husbands name on the list. Then they check out his phone number's activation and say that he qualified and will have to do a business inquiry and get back to me in 7 - 14 days. Then no one calls back! So I am stuck doing the same thing again. I left a message with a supervisor in the "concierge" department and another inquiry is supposed to go out today. I am at a loss of what to do next. By the time I get the second voucher there will be no flights left and flights have to be booked by March 31, 2009. This seems like a scam. You would think there would be a class action suit with all the complaints I have seen on the internet. If anyone has any phone numbers please post a comment. The number I have been calling is [protected]. What can be done about a fraudulant promotion? I wonder if anyone has received an actual flight through this promotion.

Beware T Mobile and virgin mobile and possibly many others.
After downloading a so called "FREE" mp3 ring tone maker from tmobile I received a text message that I will be charged $9.99 every month for subscribing to Jamster, not even a minute went by and this text came through, I called T Mobile and they said they would refund my money and block Jamster for me at a premium of $4.95 if I want that service too, I said are you kidding me! How could this have happened I said! why and how could I be charged for this, he sounded very nervous and said it's a third party sir but we have ways to block them and refund your money and not to worry it will be taken care of this time, but next time you should text in capital letters STOP in the message and it will be blocked. I hung up because I was to frustrated to talk and started searching for answers on the Internet and found that there is a class action law suit against tmobile for Jamster and other products and many people complained they had been ripped off and that TMOBILE and Jamster and others are part of T Mobile. Folks ITS A SCAM! plain and simple. I hate the cell phone companies to the point that I don't even want one now. These people are low life ###

http://sfbay.craigslist.org/sfc/mob/1960402692.html

Goes by Kyle Grayson now. I almost fell for it, until he asked to be paid by Western Union.

The same thing happened to me with Nikki Ortiz, but instead the Craigslist listing was out of Pennsylvania. I wish there was a way to get in contact with her to get my money back.

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.

Do you people out there know out there that if you purchase a phone from t-mobile and you do not discover that it has a defect immediately that they will not replace it with a new phone.

I purchased one and it had a glitch in the text messaging part. Not something you pick up immediately.

I took it to two separate stores who could not figure out what the problem was the second one told me it was definitely defective and to return it. I went back to my original store of purchase and was told they would not replace it but would send me a refurbished phone in the mail. I said that I just wanted it replaced with a NEW phone and they said it was not their policy. Today I received their replacement which was all scratched on the screen and had little white spots on it. I am assuming it had been hit or dropped. I called their customer service and was told that they absolutely would not replace it with a new phone it was not their policy. If I cancelled their service I would have to pay the $400.00 for early cancellation.

Call me crazy but is this not abuse to the consumer. How did all this happen and why do we let them get away with this kind of business practice. I am just letting everyone out there know that think before you use T-Mobile. They do not have the customer service that you think they have.

I have started a plan with T-Mobile about Dec. 11th 2008 I have had 3 TMobile branded cell phones fail on me and can not get a one of them replace by TMobile. After many calls to tech support I have now learned that all account notes from the first phone failing are now missing and replacement will not be honored. I have been waiting since Dec for a replacement. Also my Fave 5-s were changed incorrectly by a tech and I lost a lot of minutes due to this issue. The best tech support could do was give me a one time hook up of 50 minutes. I am highly pissed. I run a computer company and rely on my cell as the main line. I have already lost 2 big contracts and have tons of clients of mine pissed off at me because I keep telling them my new phone is on its way. I was also told my new phone was on its way when I first called in. Every phone I have had so far and that's 3 in a row, have not been dropped they do spaz out and reboot when they want tell me no network coverage or no sim found when ever they feel like it. I need this issue fixed. I would like to know how you got 2 years in a row JD POWER best customer care award and now I am treated like no one cares. I run a business I need reliability. I am starting to look like a fool to my customers cause I am trapped with this phone for the next year and 1/2. I also call tech support just about every day to try to fix these issues and nothing is what I get.

2 weeks ago, I paid 30 bucks asking for changing to the $30/month plan with 1500 talk+text. but it seemed that they did not change the plan for me, just put $30 into my account, just like "Paid as you go"..
It cost me money when I made every phone call or text..I talked to the dealer and he said "it is ok, do not worry, it will change tomorrow.."

Last week, my phone could not make any phone calls or texts, and I dialed "#999#"..oh my god, $0.04 left..they have not changed the plan for me..
Then I came to one T-mobile store in Manhattan last Friday (Black Friday), and they told me that there was no any plan in my account, only "paid as you go"..and it has run out of money now...They sugguested me to go back to the original T-mobile where I asked for this plan service and talk to them...otherwise, I had to pay another 30 bucks for this plan if I still wanted to use it..
From Saturday to This Tuesday, I have come to T-mobile store in Sunnyside (46st, Queens Blvd) for 4 times, the problem was still there, every time they used all kind of excuses to avoid to admit their mistakes..."I have to ask my manager first, he is taking care of his baby now...come here again tomorrow".

On Tuesday, the dealer asked me to talk to their prepaid staff on the phone and the guy told me that "you have used up all your minutes...in 1 week"
Then I asked them to print out my phone bill and so I can check how many minutes I have used...but they said "No, we can not do this for you..."
If I have used up all the minutes (1500 minutes) in 1 week...I think I have called Jupiter or Moon every day...

The most funny thing is the dealer in the store kept telling me "sorry, it was our mistake (the prepaid staff did not change the plan for you)..but I can not help you here, I have nothing to do now..."..He showed me the system in their store and tried to comfort me...the system did not say I have used up all my minutes and in fact, nothing happened...1500 minutes remaining...
and he dial #999# on my cell phone, it still shows $0.04 left (Paid as you go), not "minutes" left (Plan)...

How come one T-mobile said there was no plan in my account (only "paid as you go") but the other said I have used up all 1500 minutes of the plan?

How come the dealer in T-mobile said it is their fault but can not help me? Am I the one who forces them to make mistakes?

How come I got the phone bills and reports before but now only "sorry, we can not tell you how many minutes you have used"? maybe because T-mobile does not admit their fault.

what a great service of T-mobile..

I will cut the T-mobile now, today T-mobile maybe only lost me one customer, Tomorrow the second...

and I will suggest my family and friends to quit T-mobile...I will tell everyone what happened...

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.

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To Whom this may concern i have a proublem with your tmobile cells phone we try out your phones for about a month or longer and we have call you people so many times that we cant get no services on the phoneswe couldnt call out or even send out any texting we would be an trouble if we had to call 911 because we wouldnt beable to call we want to send back your phones as soon as we can with no charge at all your company got into my account and took 200 from my checking please return my money to my account i have told u people alot of times that i couldnt get no service on the cells phones many of times and you wouldnt listen now im telling you all once an for all im sending back your phones and i want my money put back or i will get intouch with who ever i have to i want my money and every thing off my credit from you company thank you Mr and Mrs Thomas Stafford

I had a similar situation with the threat of a $400.00 fee made by Tmobile and terrible customer support experiences, too. They were AWFUL to deal with. After my contract had ended, I was told that I couldn't get out of it because I "went online to tmobile.com and signed up for another two-year contract". Lies! Horrible lies. They had no proof of such a thing and wouldn't supply me with any either. I fought for over a month, threatening legal action up the wall, but it wasn't until I discovered a list of phone numbers and e-mails of "higher ups" on consumerist.com that I finally got some resolution. I spoke to Pancho Hall, at [protected], ext. 3418039 and had my Tmobile account closed once and for all. It was a migraine and a half though. I don't have any enemies, but if I did, I wouldn't recommend Tmobile to them. Never ever.

They stink!

T-Mobile simply has NO customer service. Hopefully someday they will have no customers.

I have been a T-mobile customer for 4yrs. THEY SUCK ! I HATE being HARRASSED by their computer calling my cellphone at random times, including early in the morning and late in the evening.

The "service" is marginal and overpriced, it takes 15 minutes or more "on hold" to get a human being on the phone, but --

I'm calling them tomorrow, and giving them 1 week to decide if they want me to keep paying these damned HIGH BILLS of $80 or $90 for the very SMALL amount of time I spend on the the phone.

If they refuse to insure that I will not be CONTINUALLY HARASSED SEVERAL TIMES PER DAY if my payment of the bill is late

I'm quitting them.

F*ck t-mobile.