T-Mobile USA review: Billing

I am writing to express my deep dissatisfaction with the consistently poor customer service and misinformation I have received from T-Mobile representatives. As a loyal customer of over ten years, I am extremely disappointed with the level of service I have encountered recently.

I purchased a phone from T-Mobile that was advertised as being free. However, since then, I have had to consistently call T-Mobile to have the promised credit applied to my account. Each time I call, I am given different information and assurances that the credit will be applied promptly. However, despite these promises, my bill continues to increase, and the adjustments I have been promised are nowhere to be found.

This pattern of misinformation and unfulfilled promises is not only frustrating but also unacceptable for a company of T-Mobile's caliber. As a long-standing customer, I expect to be treated with respect and honesty, neither of which I feel I have received in this situation.

Furthermore, I have received several emails from T-Mobile stating that the towers in my area are down, resulting in poor service and dropped calls. This further compounds my frustration as I rely on my phone for both personal and professional communication.

In light of these issues, I request the following:

Immediate resolution of the billing discrepancies and application of the promised credits to my account.

Compensation for the time and effort I have spent trying to rectify this situation.

Assurance that steps will be taken to improve the quality of customer service and ensure that misinformation is not provided to customers in the future.

Transparency regarding the status of the towers in my area and any efforts being made to address the service issues.

I trust that you will take my concerns seriously and address them promptly. As a loyal customer, I hope that T-Mobile will take the necessary steps to regain my trust and restore my confidence in the company.