Menu
Login
I have been a customer with you guys for about 4 months now. For starters I purchased a Iphone 14 and Iphone 12 for my phones. My sons phone was defective from the start. His phone constantly blacked out and he was unable to use his phone for like 2 months. We took the phone to Tmobile they told us that that we needed to take the phone to geek squad and we did he did something on the phone and it blacked out again the same day. I iwas then told to call apple support. they set an appointment for us to go get the phone fixed we did. I ended up paying 99 dollars for a phone that did not work in the beginning. My son who was affected with a COVID stroke who is handicapped now. His phone is the only thing that helps him. We got passed that issue. We got the internet with you guys the internet never works. Then they have endlessly tried to troubleshoot it and it still does work. Then my phone was disconnected and the rep that is overseas told me that they were waiving my restore fees. which was a total of 144 that I just found out yesterday and I asked the representative to listen to the recording call and she stated that they were not going to be able to do so. I pleaded with her to atleast TRY because I know from working in call centers there is a Quality that listens to calls from agents. I told her that I was not responsible for paying the 144 becasuse what i was told by the previous agent. She offered a credit of 60.00 I told her that was not enough. I woke up and all my phones were off. All lines. I called the rep at 808 this morning and Spoke with kris. i explained to her the situation and she helped me. She had to turn my sons phone on and my personal line so that I may transfer the money from one account to the other which was connected to my debit card with Chase. I processed a 400 dollar payment to ensure that that my phone was going to be on for this appointment that i was going to make 900 dollars following our consultation call. I was wondering why my phone did not ring i picked it up dialed his number and immediately i got the tmobile payment line. my phone was off since 808am until 2pm. I called him he stated that he tried to call at 12pm and my phone was off. I really needed that money. I have car note and rent still needs to be paid my landlord was working with me. He stated that had to let another associate of mine help him because he could not get in contact with me. His lunch is 30 min and he wanted to take care of the consultation on his lunch break. I am really upset. I dont normally do this but this is not right. I need to file a complaint my next contact is tell it to tim on the news and my local congressman.
