T-Mobile USA review: Network outage mobile number cancelled copy email attached

Subject: Urgent: Network Outage Issue - Request for Compensation 

Dear Customer Service Manager, 

I hope this message finds you well. I am writing to express my very deep dissatisfaction with the service provided by T-Mobile over the past five days. Despite my account being fully paid and up to date, I have been experiencing a complete network outage, which has severely impacted my personal and professional life. The issue began five days ago and counting and despite numerous attempts to contact your customer service team, it remains unresolved. All i have received are false promises that my issue would be fixed. This is not the level of service I expect from a reputed company like T-Mobile, especially considering the significant inconvenience this has caused me. My number has now been completely cancelled and i can't even get into my t mobile online ac this situation is disgraceful.

The network outage has disrupted my daily activities in several ways: 

Work-related Impact: As a professional who relies heavily on mobile communication for work, the network outage has hindered my ability to attend important virtual meetings, respond to work emails promptly, and stay updated with work-related developments. This has not only affected my productivity but also my professional reputation. 

Personal Communication: The network outage has cut off my primary means of staying connected with my family and friends. In these challenging times, staying in touch with our loved ones is more important than ever, and the lack of network connectivity has made this impossible. 

Online Services: I depend on my mobile network for various online services such as banking, shopping, and entertainment. The network outage has disrupted access to these services, causing considerable inconvenience. 

Emergency Situations: The network outage has left me without a reliable means of communication in case of emergencies. This has caused me significant stress and concern for my safety as i suffer with mental health issues and have extreme anxiety.

 I understand that technical issues can occur, but the prolonged duration of this outage and the lack of effective customer support are unacceptable. I believe I am entitled to a reliable service, especially when I have fulfilled my end of the contract by paying my bills on time and being a loyal t mobile customer for the past 5 years In light of the above, I kindly request that T-Mobile provide appropriate compensation  monetary for business lost and still counting  or free phone replacement (one of my choice)  for the inconvenience and disruption caused by this prolonged network outage and my mobile number being cancelled without any way or help of getting this sorted. This is a most definitely a fair and reasonable request given the circumstances which i expect to be fulfilled look forward to your prompt response and a swift resolution to this issue. Please consider this matter as urgent. Thank you for your attention to this matter.

 Best Regards, 

Colin Donnelly

PS legal action will be taken, and dissatisfaction posted to social media also cannot give you my mobile number as texts and calls cannot be received or sent