Taco Bell
Reviews and Complaints

Hi,

I had ordered two chalupa (No Meat but beans) and one Mexican pizza (NO meat but beans) and apple empanada, on 8/19/2017 11:53:32 PM at Taco Bell, 8613 Ohio Drive, Plano, TX - 75024.

Though I had stressed on substituting Meat with Beans, I was given Beef in all the orders. After reaching home, I found this is something other than Beans, and went back to the store which is 6 miles away from home.

When I asked about the why I was given meat even after the order says Beans, the below was the behavior of the staff

1) First Person slammed the take out door and did not respond to my question at all
2) Second person came over, and when I asked why I was given beef, as I am allergic to beef, She responded saying there are only two people working and they did not look at the order properly before delivering
3) When I asked what If I got allergic after eating this food, She asked me rudely, if I got allergic now. I mean, what kind of customer service is this?
4) When I asked if they mess up all the orders because only two people work, she slammed the door
5) when asked about honoring a refund as I had to travel back and forth and was given a wrong order, even after stressing, she said rudely that no refund can be given
6) when asked about their names, I was given none.
7) when asked about manager, she said, she is the manager

This is by far the worst experience I have had in Taco bell. The behavior of these two employees after committing a mistake is definitely spoiling the reputation of Taco Bell. They did not even have the curtsey of saying a sorry for the mistake they did.

Very bad bad bad bad bad experience.

Worst employee and customer support ever.

If I got food allergy due to this, I would definetly be talking to my attorney.

The Taco Bell on Cartwright in Mesquite has some serious issues. We never know what we're going to get. A simple Spicy Potato Soft Taco was missing the spicy sauce and the potatoes had clearly been sitting out for hours. Cold, dry potatoes. Sometimes we visit, and the dollar menu items are nicely stuffed and are fresh. Other days, like today, our order of a Spicy Potato Soft Taco and 3 Beefy Frito Burritos was pretty sad. It was about 1/4 food to 3/4 Tortilla. The woman at the drive through needs to lose her attitude if she wants to work in customer service. She dropped some change that was handed to her and blamed it on us. She stuck the bag of food out and shut the window without saying anything. She wasn't wearing a name tag, but she was a young girl with a red weave in a fishnet.

Ordered 4 double chalupas, 1 crispy taco

Got 4 regular chalupas, 1 meat only burrito

This is the fourth time in a row that order was incorrect. We paid for the correct order so we were over charged.

You need to get new management and employees in Cedar Hill Tx., Hwy 67 store. We won't be returning. People in main office need to pay attention to hiring practices. Obviously you criteria is below par. You have to wonder if someone is padding their own pocket.

Cant stand their comercial. I turn off my tv and it really puts me on an anger mood. That loud obnoxious sound. Take it off the air and hore a new marketing guy that understands about making people crave ir food and not hate it! I cant even remember what the comercial is about. Only thing that comes to mind is to turn it off or get to the volume button. Irritating! Annoying! Horrible!

I visited 2131 E Shaw Ave., Clovis CA 93611 on. 8/19/17 at 9:22 am. The store manager Lindsey saw me but did not acknowledge me and so I decided to take my nephew to the restroom while a different cashier became available. On our way out my 5 year old nephew started walking towards the door and I called to come back because I need to grab the food off the counter. Next I heard him fall and hit his head on the counter. He immediately began crying and complaining his knees hurt. He explained that he turned around and because the floor was recently mopped he slipped on the wet floor. I called for an associate several times but no one came. Finally the store manager came out and I told her the floor was wet and that my nephew fell. I told her they should have a sign up. She did not say ANYTHING! She walked to the back to get a wet floor sign. She placed it on the floor and walked to the back. My nephew was still crying, clearly complaining that he was hurt and she did not acknowledge any of it. I walked over to the counter and asked to speak to a manager and when I was told she was the manager I was shocked. I know for a fact she heard me request to speak to a manager and even then she did not come out. It was extremely disrespectful and unprofessional of an employee even as a human being not to acknowledge someone who just fell and simply ask of they are OK.

My mother and I came in for breakfast and waiting 20 minutes to even get our food and then when we did get it, it was put in a bag and thrown on the counter towards my mom after we had asked for it to be dine in. We do not appreciate our food being thrown around. After we went up and asked about our food the man working was very rude and said they were waiting on hashbowns but at that time we were already waiting for 15 minutes

Taco bell located at 5560 n port washington road. Glendale wisconsin. 8/18/17 at 8:18pm. Carry out.

During this visit my daughter attempted to redeem a post cart for a free soda and two cinnamon twists for a screwed up order in the past. The card was sent from this store in 2014 with no expiration date on it. My daughter recently found the card while cleaning. So she tried to redeem the coupon/card but was told to pay instead. Came back out to the card and told me.

I went in and asked for the manager and the girl who refused to spell her name for me wouldn't get the manager until I complained further. And she started to laugh at me like my concern was frivilous and humorous. When I asked her to spell her name she told me to say please because I was "kinda hostile" apparently for complaining. Asked her for a pen and she stated she didn't have one yet it was right in front of her. I was then told that the card was only good for 30 days. The manage who I was told has the name of monique then came over and also refused to honor the card. She stated that it was too old and the person that signed it doesn't even work there anymore. She also told this worker to not give the card back to me, apparently to take my evidence away. But I took the card back when showing them there was no expiration on it. This entire time the cashier continued to laugh at me which made me feel ridiculed for trying to redeem a coupon/card with no expiration on it that this particular store sent to us. When I said I was going to contact corporate they stated they didn't care.

I felt humilated by their actions and being laughed at and being dismissed. It seems that the customer isn't treated with respect when voicing concerns and addressing a problem. The coupon by law was to be honored as it didn't have an expiration date and it was only a cheap [censor] soda and cinnamon twists which costs the store little, they throw away more and give away more refills than those items, but the principle of honoring your stores promises/coupons is what really matters as well as how you treat your customers.

My kids and I eat at taco bell often as it is one of our favorite fast foods but this and another past experience at another store has me questioning taco bells commitment to pleasing the customer with good food and good service.

My desireable resolution to this matter is address this issue with the store owner so that these employees can be retrained on how to treat the customer with respect.

To make us whole, taco bell can provide coupons to provide all 5 of us with free meals including sodas to be used at a location other than this location as I don't feel after that treatment I would be treated as a valuable customer at the glendale location in the future.

I went to taco bell on Holland road in Virginia beach at 225 am they closed at 0300 am. I ordered 5 tacos and they told me that they could not complete my order because they didn't have enough beef. Even though they didn't close for another 35 minutes. I was very mad and I'm thinkinf about never going to that establishment ever again necause of their laziness.

Taco Bell Albuquerque NM located on Hanover and Coors. The last 6 times I have been to this location, they never have any pizzas ready, I order something else, they can't get the orders right. The people who take orders in drive though are rude and not helpful at all. This Taco Bell just got a make-over, but the same people stayed and it is the worst Taco Bell still here in Albuquerque. I eat at almost all of them, my favorite food, but this one is always a problem.

I have been to store #3599 several times and I spoke to the man in the window and advised him that everytime I come to this particular Taco Bell they mess up my order. Accordingly, I asked him to check double check my order as I was not going to sit in my car & figure out what was in the bag or not. He told me he checked it. When I got home of course things were missing. Also I said no spicy sauce cause my grandfather can't eat spicy food now he tries his food and its spicy. I tried talking to the manager several times I even left my number never got a call.

I go to the 8625 4th avenue Taco bell in bay ridge. Right off the bat their prices are inflated being there's only one in the area and they serve their items with less food then any other taco bell i've been to but I deal with it. But no more. Today got me fed up when I purchased four beefy potato-ritos.

I had ate one and there was nothing but mostly wrap, so I opened the rest up and there was virtually almost nothing in them. I understand they're a dollar but there's more food in the advertised picture (the very front of the burritto) than there is in the entire item. To me this location is not only at fault for highway robbery but also skimming the substance out of their menu items.

I ordered $20 worth of food and did not get what I paid for. They left out a chalupa and didn't make the burrito I wanted, supreme. No saices included even after I was asked did I want any. I eat at this Taco Bell prob about once a month or two and this is about the 3rd time in 4-5 months my order was not right, yet the is the first time I've complained. I'd like to be reimbursed please. Or, have a gift cert sent to me.

Thank you!

I went thru the drive thru at 1:38 am, I had ordered 1 bf chalupa supreme add nacho chze w/ no tomatoes, I mini chkn quesadilla sub green sauce & sub regular chkn and 1 burrito supreme lite beans sub green sauce.
I received chalupa supreme add nacho chze, however there was very little meat and also my burrito supreme had little meat and like 4 pieces of lettuce and I got no beans on my burrito. Very very unsatisfied

Poor customer service and dangerous! First off if you don't wanna do your job then why work there! You have to speak up in the intercom so we cab hear you instead of a moping talk! (Communication is the key.) two it was dangerous when she came and took my money with chemicals on her hands and fixing my drinks and handling my food with them! That's a major thing in the personal protective equipment book! I don't wanna drink suds nor eat it!

I went to Taco Bell in Kenosha, Wisconsin 8040 Sheridan rd. and never had service like this before from this location. So when i ordered and the guy on speaker repeated the order just like i said it, the $5 dollar cravers box w/ the kickstart, 2 bean burritos no sour cream and a cheesy potato burrito no sour cream. When I have gotten the order and drove 10 mins back home and come to find out the kick start wasn't tasteful, no syrup, tasted like seltzer water and I dumped it out and the cheesy potato burrito had sour cream on it, so now I'm furious so i calmly make the phone call to that location and asked for a manager. After talking to the manager and agreeing to since I have to drive back there that I could get 2 cheesy potato burritos without the sour cream. So I drove all the way back and talk to the guy behind the counter and he's said o.k. he turned to another member and told him what has happened in Spanish and went and made another one, not 2, ONE! I said, your manager said I could have 2? And at this point, I haven't seen a manger yet and when the guy went to go make my 2nd one, a girl went to see what he was doing and smiled at what he has made. I SEE this and I sure didn't like that look, I don't trust that burrito, I was disgusted and I walked out. This was about 1:20 in the afternoon. I don't think whoever is managing there during the day isn't ready to run your business. He should of stepped in but never did. He should be FIRED for not managing the team like it suppose to run. I WON'T GO BACK THERE! AND THEY SHOULDN'T BE SPEAKING SPANISH AFTER CUSTOMERS ORDERS! TOO SUSPICIOUS FOR CURIOSITY FOR OUR FOOD!

There's harassment from the staff, they play in food.. Ask u for personal information like yor name, they either put things I it like spit, and snot and they either burn or write there name on it.. Leaving little bird dropping on the material that its wrapped in... On on [protected].. I went in and was one of the late customers.. It was like two couples and I sat for my turn and 4 or 5 guys came in so I sat and then.. A guy came from back and locked the doors and he asked was I a customer so I said yes gave my order... So the guy went back there fixed it his self and ran it from the back.. So I snatched it from em and he said don't be snatching nothing from me.. So I was walking toward the door and told em I would snatch yor life and as I walked out the door still with my back to em... He pull his gun and cocked it... It stun me and I stopped in my tracks till he closed the door... I called the cops and they told me I threaten em.. What is the world coming too

I've been a loyal customer for about 10 years. I often go there in the morning. They gave me a wrong $5 bill for change and I didn't even notice it. I decided to buy some coffee for my husband from the another restaurant and used this change from Taco Bell. The cashier said it wasn't real and didn't accept it. I went back to Taco showing them the change. I just wanted to solve this problem. He said it wasn't his problem, I was probably lying. I knew he could prove it with just looking at tape and see I was right. He said he couldn't help.
So the situation wasn't managed and I don't want to go the anymore.

Went in side which i never do. Because i was a owner of a sonic. Tonight ibwish i hadn't gone in. Go in there two working the food line one at registers. Another guy come from the back with gloveson, god only knows what he was doing without putting new gloves on!. Everyone had gloves on...problem is they left the food station opened doors got out sour cream restocked, then pushed hair back not once did she change her gloves or wash her hands. Not sure what taco bells procedures are but mine were u leave ur work station took gloves off and put new ones on before handling food. Not one female had hair nets on. Its probably the grossest place ive walked into and watched employees prep food! Im in Michigan taco bell addresse 14839 Telegraph Rd. Taylor, Michigan 48180 my email is... [protected]@gmail.com

All my food I ordered was put into a bag when I opened every thing up it was as if they was feeding a dog the service was sloppy and it was horrible I didnt even eat it I took pictures of the massacre I wont go there again the tacos werent wraped right so all the food was in the bag I spent 28.00 bucks for nothing there was no ice tea no lemonade got stuck with nasty mountain dew.

This place is when we usually go out to eat. After ordering some drinks the waitress came up and asked what we would like to eat. We made an order and she went away. After 10 minutes she came back and said that we had to wait about 30 minutes. How is this possible?
Of course, we had no time to wait that long. We went away and paid for the drinks only.
But actually, the waitress could have warned us before we ordered our drinks so would have left without spending money at all.