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Takealot

Takealot review: order collecting 105

C
Author of the review
5:35 am EST
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

Hi

Please see below.

I need someone to look into this service. Christmas is a special part of the year and gifts are bought till the last day. I was told to collect my order and the collections department closes at 5pm. There was a string of cars and Takealot took no responsibility. They just allowed the security to shut the gate and tell people to leave. No information, no apology no resume date.

I called the call center for information instead of being rude to the security like everyone else. The consultant spoke to me like everything I said was a lie. The times on the email was wrong she says and I shouldn't have been there. BUT a woman came out and she was able to collect. her car was on the outside. Then another couple collected. So why the discrimination. It has been 20 minutes since she said she will contact me in 5min. I ran away from work to collect my gift. Now, I have to find something and I'm working till 5pm.

This really wrecked Christmas as the gift I bought still has to be engraved.

Please look into this.

Regards

Claudine

The mail they sent

From: "takealot.com"
Date: Dec 24, 2016 12:52 PM
Subject: Takealot | Order Ready for Collection | 9439034
To:
Cc:

TAKEALOT Collection Notification
Order Number: 9439034 Ordered on [protected]:10:31
Hi claudine,

Great news, your takealot order (9439034) is waiting for you at our Cape Town warehouse!

You can collect your goodies during the following hours:

Monday - Friday: 8h30 - 20h00
Saturday & Sunday: 8h30 - 17h00
Public Holidays: 8h30 - 12h30
(16th, 26th, 27th Dec & 2nd Jan)
(Closed on Christmas Day & New Year's Day)

You can collect at the following address:

Block B
Montague Park Business Estate
Plattekloof Road
Montague Gardens
7441

GPS coordinates:
33°51'06.0" S
18°31'36.0" E

Click here for a map and directions.

If you need further assistance give us a call on [protected]; or email [protected]@takealot.com.

takealot.com
Shop anything you can imagine

105 comments
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R
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Raven Van Reenen
US
Jul 11, 2023 9:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day i just purchased pubg mobile unknown cash a few minutes back and when i went to redeem the code they said the code did expired it was not yet n few minutes

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Makganya
Pretoria, ZA
Jul 16, 2023 12:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear takealot

I trust you are well

I am writing to inform you about ptw hub they dont treat me fairly as an ic. I have spend the Whole day on shift but none of any oders come to me and my associates done more than 10 orders on my presence. So when i logged a complain to hub manager khutso he just removed me from watsapp group and blocked me.

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Claudette Muir
US
Jul 22, 2023 8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Paid for next day delivery, it did not happen

Was schedule to come a day later, Waited until 12 but had plans which is why I wanted the goods the day before. Rescheduled, putting me two days out on my project.

Delivery credit due

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esca returns
Gauteng - Germiston, ZA
Aug 06, 2023 8:03 pm EDT

18 July return requested as phone did'nt want to swith of and couldn't use icons.

20 July product receive at returns for evaluation.

Pin was requested etc.

Return was declined but wasn't return to me.

Greetings

Esca Erasmus

[protected]

escaerasmus@hotmail.com

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t juster
Johnanesburg, US
Aug 12, 2023 9:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

parts that are shorting

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Eugene Lockett
US
Aug 19, 2023 8:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought batteries that are a pack of two one item and they keep sending me only one battery, I sent it back twice and they only delivered one the third time

Eugene Lockett

[protected]

eugenelockett83@gmail.com

Thanks

Eugene Lockett

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Tania Farrell
US
Aug 22, 2023 7:10 pm EDT

Good day,

We purchased a Russell Hobbs Glass kettle 1.7 approx 2 weeks ago and the bottom of the kettle has turned a fowl brown in colour.

This kettle is still brand new and this should not be happening.

I have called Takealot several times with different extensions but to no avail.

Pathetic Service all around!

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Renique
Langebaan, ZA
Aug 27, 2023 4:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a order from takelot however the item was defective and I made an enquiry to have it returned.i am still waiting for my outcome.the courier came to collect my item but since I have nothing to go on.i have been calling customer service every day I have been sending emails. I am so unhappy

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Thinus Hermann
US
Sep 09, 2023 1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First they delivered a usb cable instead of a lazer line level, then they delivered a smart watch with a lazer level sticker on. No they said the teturn product was damaged, i didnt return it properly, but i didnt open the watch.

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Vhonani Wanga
US
Sep 10, 2023 12:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got a call from the delivery guy on 01/09/2023 around 15:20 he said he's getting lost I shld give him the right direction and that's what I did.. 5minutes later he decided to return with my parcel and he told me that he does not want to be hijacked... His contact number is [protected]

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Erika Smit 082 820 5745
Wonderboom Pretoria, ZA
Sep 23, 2023 5:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

after 4 days in use the left foot does not work, i am really disappointed

order number [protected]

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Nerine Arendse
US
Sep 23, 2023 1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a five piece quilted bedspread from Takealot. The order was delayed and when I eventually received the package it was totally different from the picture which was advertised. The product I received look like someone made it at home and definitely not factory made. Totally different from what I have ordered and i am very disappointed.

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rrrrd
Pretoria, ZA
Sep 25, 2023 8:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My daughter ordered from takealot and paid for her order on 14 September 2023.

Order #[protected]

According to the Delivery tracking it was delivered yesterday morning, but nothing was delivered.

This is the third time that we did not receive our delivery as it was delivered at the wrong address.

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Khangwe masindi
US
Sep 30, 2023 6:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 09 September i made a refund until today on 21 September nothing i get and my sister ahe need medicine and i don't have other money

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MelloZane Terry
US
Oct 23, 2023 2:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I rescheduled my delivery for next week 10th October 2023 and I have been getting smses saying it going to be delivered today, while on one is at home.

What will happen if they get here and it's my last reschedule for deliver. Previous time I was also not home.

I need my order rescheduled to the time and date I asked for please.

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Sandy Clackett
US
Nov 05, 2023 12:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sent a Samsung Watch for guarantee replacement as it was not charging

MRRN-P508X-JAK7 on 11 October

I was told it was water damage - The watch is waterproof!

I still have not had it returned or had any info on when it may be returne

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Alisha Du toit
Gauteng, ZA
Nov 13, 2023 2:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Good day

I am very dissapointed about a bedding set that i bought my daughter 2 months ago.

It has not even been washed yet?

Pillow cases are torn there was a cut in the duvet cover when i opened it the first day.

Please advise!

My whole family uses take alot my first time i ordered something. For a gift...

Regards

Alisha

[protected]

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Auderize
US
Nov 19, 2023 6:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I did buy the airbrush 1 month ago by takealot and the lit on top is broken

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Derrick T
US
Nov 27, 2023 10:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I paid for same day delivery and the whole day went with not update on their website and the order was not delivered as agreed. I have paid a fee for them to deliver same day.

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Boats Botha
US
Dec 03, 2023 9:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

#[protected]

Good day

I ordered a book from Takealot Vleis from Annelien Pinaar and I was scammed

page 111 to page 130 missing

page 66 to page 80 is double

non returnable product

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Svdb
ZA
Dec 11, 2023 1:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought fans on black friday and you just cancelled it without even talking to me? How dare you since I haveordered it since 25th November in this heat, not wanting to go buy extra fans! I am livid! What nonsens is this? I will never pay before I receive my goods ever again

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Mel Landman
US
Dec 25, 2023 1:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We received the bed base on 19 December 2023. We cannot asseble the bed, because it doesn't have the correct amount of parts (screws) that is needed. So now we have to hope that we can find the correct screws at a building company and pay again.

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Nthabiseng Dube
US
Jan 14, 2024 5:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Good evening, My name is Nthabiseng Dube.. i bought portable multipurpose electric shoulder massage for r126 but you gave me wrong order, you gave me ,tire pressure monitoring system..And household sewing machine is not working at all, i would to get a refund on household sewing machine please..

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john teko
US
Feb 26, 2024 8:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Good day take a lot staff its me the courier guy delivered the wrong part so how to return this part i oderd vw ignition housing for jetta 5 but the part you people delivered looks like a golf1 or polos so please can you people help to return this part in good way

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Zandile Khoza
US
Aug 11, 2024 2:25 am EDT

I placed an order but my delivery date keeps on changing, over a week now I still havent received my order

  1. Takealot Contacts

  2. Takealot phone numbers
    +27 87 362 8000
    +27 87 362 8000
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  3. Takealot emails
  4. Takealot address
    12th Floor, 10 Rua Vasco Da Gama Plain, Foreshore, Cape Town, 8001, South Africa
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  6. Janet
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    Nov 21, 2024