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TapJoy

TapJoy review: not honoring commitment 137

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Author of the review
9:17 am EDT
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Tapjoy is a company hates associated with video games. They offer you ways to earn cash and things to use during a game. They offer the currency I'd you buy things through a website or sign up for offers. I got 2 offers. One for hair products the other for Hulu streaming video. Tapjoy never gave me the credit or won't respond to my emails showing proof of purchase. They are a scam

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The complaint has been investigated and resolved to the customer’s satisfaction.

137 comments
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J.Weiss
US
Oct 14, 2018 1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tapjoy,

You are hereby notified of a filing with the United States A.G. for fraudulent business practices.

T. Riser and Associates
weissjonathans@sbcglobal.net

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lauran29
US
Oct 14, 2018 3:30 pm EDT

no getting rewards frm videos and surveys. nothing us showing on reward wall page. im very frustrated and disappointed. i spend more time trying to earn, then get nothing. this happens when the app isnt responding. which is quite often. ive also contacted covetvfashion, which referred me to you

lovelynfree29@gmail.com

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sanchovilla
US
Oct 15, 2018 1:49 am EDT

I did my requirements fro rewards and I did not get them. I even emailed customer support twice for help and I was dismissed and marked as solved when no one helped me. my ref number is : 00D30pf03._5001B1DnAAk: ref

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Lemmonade
US
Oct 21, 2018 7:22 am EDT

Its been over a month and I still have yet to receive coins from 6 or 7 different offers..I have tried so many times to reach out and noone has yet to email me back

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Aggravated Grammy
US
Oct 21, 2018 7:22 am EDT

I completed an offer on July 12th for subscription to Bon Appetite to receive 13, 101 diamonds and still haven't received the diamonds.
Can you please help me?
Thank you,
Dorothy Weaver
weaver.dorothy@gmail.com
ref:_00D30pf03.5001311Z5dJ_:ref

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Coubtrygirl 22
US
Oct 21, 2018 8:23 am EDT

I have did 3 surveys that's worth 10000 avacoins all together and then I downloaded 5 apps that's worth 40000 avacoins I waited about 5 days and i still did t get them. I was wondering where my coins are and if you can please give them to me. I waited to long I believe and will uninstall the app if I don't have them.

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vidhyaAni
IN
Oct 21, 2018 10:59 am EDT

I completed the powerball offer and I recently completed Lord mobile offer too but I didn't get rewards for that.

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Joan Wood
US
Oct 21, 2018 4:27 pm EDT

Completed gardenscapes to level 25 as offer said. Did not receive diamonds. Made the complaint through Tapjoy as design home says to do. Tapjoy said situation was resolved. No diamonds. Responded to their email that diamonds not received. Tried to make complaint again thru Tapjoy and it won't let me do it. This has been about 2 months. Ridiculous.

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Mica Jon
US
Oct 21, 2018 7:02 pm EDT

I downloaded an app through a tapjoy promotion in killshot bravo... Spent hours completing the promotion and did not receive the award.

Tap joy responded to me and told me that the game wasn't downloaded through them and I wouldn't get paid out.

Completely false!

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OutrageousCustomer
US
Oct 22, 2018 4:20 am EDT

Completed a 25-30min survey about non suicidal self injurious behavior via tapjoy that was worth 6000 plus diamonds for my game home design at around 6:50pm est but did not get any of the diamonds posted to my account. The study was conducted by professors at vanderbilt university.

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Tracy Redman
US
Oct 22, 2018 7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

No coins even though I went through tapjoy I got the five characters and there are 4 different rewards for this game I've played and downloaded so many games and only received half of my coins especially for avakin life please look into it I really happen to like avakin life

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Plusultra
US
Oct 22, 2018 9:21 am EDT

I received a confirmation email about me gettin to level 10 on a separate game, and should be getting the credits for my game. I have waited over a week and still havent gotten anything. Please help me.

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tiffa17
US
Oct 22, 2018 2:03 pm EDT

I have completed several offers where I would receive diamonds for quizzes and watching a slide show. I keep sent the information letting them know I have done the requirements for my reward. They only compensated for and not the full amount.

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The Silent One 2017
US
Oct 22, 2018 2:11 pm EDT

I installed the Gardenscapes app and reached level 10. However, I've still not received the 25 tokens for Top Eleven 2017. When will I receive my tokens?

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Sheri Darnell
US
Oct 22, 2018 6:12 pm EDT

I have waited a week to receive diamonds for these offers in covet. I completed them during double diamonds week in June. I took screenshots for proof, but have yet to get a reply to the tickets I sent in. Is there a way to get this resolved besides tickets and covet? None of the offers are paying out. Not even for the videos I view.

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Harsh Shah
US
Oct 22, 2018 6:50 pm EDT

I am True lover XD.i am not getting any reward so please work on it so I can get them

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Donnie Wright Jr.
US
Oct 22, 2018 6:55 pm EDT

Ive done 2 offers from tapjoy in game. Twitter and a credit check. Ive submitted screenshots of everything. And no responses. Please look into this. Thank you
This has been an ongoing battle with this. No one seems to care to do anything.

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dspencerx6
US
Oct 22, 2018 9:59 pm EDT

Case #[protected] I was sent an email to provide proof of purchase for my missing diamonds for Covet Fashion. But no instructions were sent as to where to send the proof to.

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Jeremy Humphrey
US
Oct 22, 2018 11:52 pm EDT

I conpleted ff15 7/2/17 and lootcrate on 5/10/17. No coins. Sent screenshots as well. Anyone around to help? Got plenty of proof but cant send it because you can only file one ticket. Emails sent in response are automated and noone is trying to help. Posted on fb messaged on fb.

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Nazaya
US
Oct 22, 2018 11:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello, why I didnt get any reward from tapjoy's link idk i already do all rules and i already done it, i play game RAW 2084 and for free Bucks it must play MC and get reward 382, i still hope tapjoy's give my reward Bucks thanks

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Chris hanley
CA
Oct 23, 2018 12:07 am EDT

I completed an offer and I have not received it. I made a complaint and it said I received it already but I didn't.

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Reverend Thintie
US
Oct 23, 2018 5:25 am EDT

These folks provide games which require viewing advertisements for which they receive $. They give out tokens if you're successful at them, which are ostensibly redeemable at some point. My issue is that I play & win, and they steal the tokens from my balance & don't answer emails. I consider this FRAUD. Mark M.Holleran, Reverendholleran@mail.com.

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Starr Walker1
US
Oct 27, 2018 10:38 am EDT

TAPJOY IS A SCAM! I wish I would've read the reviews well b4 I 'completed the offer' bunch of idiots atleast they could say 'f u hahaha'

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YogurtDrink
MY
Oct 27, 2018 11:06 am EDT

Since I have reach 10 level, the mission which requested us to reach 10 level and give us coins. After an hour, I still didn't receive it, I hope you will solve it, thanks and regards.

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Stoner23
US
Oct 27, 2018 2:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The offer was to complete level 10 in mobile strike . The award was almost 70000 coins. When I completed level10 I went back to 8ball pool to claim my reward . When I went it said the offer was not available and I couldn't find it in the current offers. I did this In one day . I have not gotten my reward . Why

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Melissa Rivera
US
Oct 27, 2018 6:36 pm EDT

I ha completed several surveys and dowloadee apps and im not recieving my rewards this has been going on for the past few days now i spend a lot of time completing these surveys this isnt fair that i am not getting compensated as advertised dont want to report to the BBB can you please resolve the issue

AngelonFire1
AngelonFire1
US
Oct 28, 2018 1:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tqpjoy owes me 3232 diamonds for completing and ad. And when i asked why i wasnt rewarded. Im now locked out of their site. How nice!

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Фирудин Гусейнов
US
Oct 28, 2018 6:41 am EDT

Здравствуйте, не получил награду после улучшения крепости до 10 уровня, кристаллы должны были поступить в игру Star wars: commander, решите пожалуйста проблему. Моя почта в игре firudin3011gmail.com

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Natalie Theresa
US
Oct 28, 2018 7:33 am EDT

Completed the Just Fab shoe offer for 50, 950 diamonds and never received them. I contacted you several times even providing you with documentation of proof of purchase to no avail. Please make good on your offer.

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ppjp
TH
Oct 31, 2018 7:08 pm EDT

Some cost hours to complete.
No reward and Tapjoy ignore my ticket completely.
Such a worst company and service

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Lmnnnml
CA
Nov 01, 2018 12:36 am EDT

Hi I completed multiple quiz successfully in the wwe champions game and i never received my rewards so the support team told me to write to you because they do not take care of that. Therefore, I would like to know how can I get my rewards from you? I have pictures to prove that I sucessfully completed the offers if you need.
Thank you.

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Monte smith
US
Nov 01, 2018 1:14 am EDT

You have offers for free diamonds in the game dragon soul, I downloaded and streamed the app like it said and did not get my free diamonds, why do you have offers if yournot going to payout what you say your going to, if its a bogus thing and yournot paying out you need tobe reported

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吳小強
US
Nov 01, 2018 5:40 am EDT

I completed battle camp level 11 but no free gold for warship battle.
This is fraud! Give me my gold!

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Zoya Amir
US
Nov 04, 2018 8:48 am EST

I just recently download the tapjoy app but it is not working... It keeps saying offer is not available... Why? I haven't got any offers it just keeps on saying come back later for more offers... What is the meaning of this? Plz fix the issue...

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Legsy43
US
Nov 04, 2018 2:27 pm EST

19000+coins not received for opening account with unibet via wordchums. Conditions complied with.
Message sent via game. No response in 5 days

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Ci0(25gci
US
Nov 04, 2018 4:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I completed the offer i never receieved my diamonds in game, i filed a lost diamond report my email is cv93ny@gmail.com i also sent screen shots of my level in mobile strike if u may can u please contact me as soon as possible so i may recieve the diamonds in game i am very dissapointed.

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Michael Branch
US
Nov 04, 2018 6:47 pm EST

While playing the shadow fighter game on my android, i hit the free gems link, and was directed 2 tapjoy's sponsors. I choose Nielsen's surveys, successfully logged in, completed one survey, but never received any gems, (55).

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mohammed sulthan farees
US
Nov 04, 2018 11:22 pm EST

I haven't received gold for completing the countries silhouettes quiz at quizfactory.com. please provide the rewards as soon as possible. thank you.

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BĹÀĎÈS WÒŔĹĎ
GB
Nov 05, 2018 12:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I did a sirvy and completed it and didn't get coins again it was the games console and game survey

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Hellangel White
US
Nov 05, 2018 4:12 am EST

Helldemon W (my nick) in Game of War game have got 10 lvl of base. Please, sent me my reward to Avakin Life account. Please be more humane! :"(((( Even i am late, please! My email: horowisewolf@ya.ru.

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  1. TapJoy Contacts

  2. TapJoy phone numbers
    +1 (415) 766-6900
    +1 (415) 766-6900
    Click up if you have successfully reached TapJoy by calling +1 (415) 766-6900 phone number 0 0 users reported that they have successfully reached TapJoy by calling +1 (415) 766-6900 phone number Click down if you have unsuccessfully reached TapJoy by calling +1 (415) 766-6900 phone number 0 0 users reported that they have UNsuccessfully reached TapJoy by calling +1 (415) 766-6900 phone number
    +1 (415) 766-6905
    +1 (415) 766-6905
    Click up if you have successfully reached TapJoy by calling +1 (415) 766-6905 phone number 2 2 users reported that they have successfully reached TapJoy by calling +1 (415) 766-6905 phone number Click down if you have unsuccessfully reached TapJoy by calling +1 (415) 766-6905 phone number 17 17 users reported that they have UNsuccessfully reached TapJoy by calling +1 (415) 766-6905 phone number
  3. TapJoy address
    111 Sutter St., 12th Floor, San Francisco, California, 94104, United States
  4. TapJoy social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  6. View all TapJoy contacts
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