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TapJoy

TapJoy review: not honoring commitment 137

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Author of the review
9:17 am EDT
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Tapjoy is a company hates associated with video games. They offer you ways to earn cash and things to use during a game. They offer the currency I'd you buy things through a website or sign up for offers. I got 2 offers. One for hair products the other for Hulu streaming video. Tapjoy never gave me the credit or won't respond to my emails showing proof of purchase. They are a scam

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The complaint has been investigated and resolved to the customer’s satisfaction.

137 comments
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Karin Menghini
US
Sep 07, 2017 9:22 am EDT

I completed an offer on Design Home in the amount of $18 towards the relief fund for HURRICANE HARVEY. It has been over one week
and still have not received my reward for 65, 509 000 diamonds. (Something like that)..
I don't appreciate the scam, if this is what is indeed happening.

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jimmie knox
US
Oct 12, 2017 8:08 pm EDT

I have not received my 800 gems for signing up with the credit score offer in the zombie game I've been playing. Please release my gems so I may continue to play. I really enjoy this game and this makes it hard. I've invested several hours to complete these offers and I would appreciate if I be compensated the rewards that were promised. Thank you

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Jenni Lucas Wagner
US
Apr 25, 2018 11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

No diamonds for completed offer

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Monique Chavez John
US
Apr 30, 2018 1:23 am EDT

Tap joy is looking into this matter right now I will send another complaint if they don't settle this matter to my satisfaction. Thank you very much

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Daniel Robert Shotton
US
Aug 14, 2018 5:57 am EDT

Recently I completed an offer in the computer game Road to Survival (Walking Dead) I followed this perfectly and because they were 'busy' I waited. In that time I followed it up with an additional offer. They are now stating that offer two voids the first. It was not my fault that they were slow in honouring it. It was not a user error.

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Chayeollie
ID
Aug 15, 2018 6:35 am EDT

I very disappointed with tapjoy, I don't know how much offer I completed but I don't get my rewards -.-". Please help me with this. Thanks

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jackensah
US
Aug 15, 2018 8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

So practically in 8 ball pool I needed cash so I went to get free cash and I completed an offer on the overwall and I purchased the subscription on iTunes Store the app is called boomerang if you could please give me my reward I completed the offer thank you for understanding

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Chuck Mabbitt
US
Aug 15, 2018 8:51 am EDT

Tapjoy constantly lies about available Rewards they do everything they can not to pay out once you've done your part but okay with giving you small insignificant Rewards but when it comes to the bigger ones they want to jerk you around

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Liseran Thistle
US
Aug 15, 2018 9:44 am EDT

This company is horrible, and its a total scam. Someone should try to take legal action against them because all of their offers are frauds.

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Britababy
US
Aug 15, 2018 5:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I completed an offer from the offer wall called Mafia City for over 23000 diamonds and didn't receive them when I went to the offers not completed it's not there the game is home design. This the second time I have sent you a screenshot. Is there anything else I should do. Thanks for your time..

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Tripple because
US
Aug 15, 2018 6:49 pm EDT

I downloaded Ebates and made the qualifying purchase on Ebates, but did not receive the diamonds I was promised. In addition, this was when the diamonds were doubled for a limited time. The qualifying purchase was a personal blender from Zulily.com.

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Peter Di Eduardo
US
Aug 15, 2018 7:14 pm EDT

After nearly a month of no response and a "pending" status for my 16000 coin reward for reaching level 15 in Konami Slots I am still getting the run around from Madfinger and Konami. Please address case #[protected]. This sort of poor customer service is unacceptable.

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samecurd22
GB
Aug 15, 2018 7:42 pm EDT

i have recently completed a offer requiring me to spend a sum of money for a reward (case no. [protected]), i contacted tapjoy support when i did not recieve the reward and i have been waiting nearly two weeks for tapjoy customer service to take action on it, in this time both the extra reward and game events i wanted to use the reward in have ended.

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Jhbgame
US
Aug 16, 2018 4:01 am EDT

Tapjoy has refused to honor multiple offers with various moble promotions. I provided multiple emails and screenshots only to be told I the promotions will not be honored. Do not waste your time on them as they do not honor thier offers.

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Miodo1989
US
Aug 20, 2018 4:38 am EDT

I didn't receive my reward for completing offer in game DESIGN HOME

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Rumelia Pere-ira
US
Aug 20, 2018 5:46 am EDT

i completed the offer but i didn't get any rewards or any response.. My case number is Tapjoy Request [Case [protected]]- 楽天パンダカード ..waste of time and i feel ive been scammed

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Uziyaki Rem
PH
Aug 20, 2018 8:58 am EDT

dear sir, i didnt received the rewards on tapjoy but i completed the all offers

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Scott Mindler
US
Aug 20, 2018 9:35 am EDT

I have 3 purchases I have spent money and have not received my rewards for them yet 2 I have been waiting on for almost 3 weeks now and 1 I done Friday around 2 pm and still have not received my rewards for that one as well they have very bad customer service and when u send them what they ask for they never respond

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Mari Anuwe
US
Aug 20, 2018 10:25 am EDT

Please pay up

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Gabriela321
US
Aug 20, 2018 11:33 am EDT

ref:_00D30pf03._5001B18IEsD:ref

Please help me. All the offers i did ingame - covet fashion game - on the past week appeared as failed. Not sure if its because i changed mobile. I'm a good costumer. Spent real money in many offers. Never had any problem before. Please help me... kind regards

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Ann Rose 08
US
Aug 20, 2018 1:05 pm EDT

I am an Avakin life player. I did one of your offer and have completed. Sent an email the day after for support and sent u screen shots as proof but to my surprise I dint get any response nor rewards from you. More and more complaints and blogs for you. I am really disappointed.

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Sindako Twdrts
US
Aug 20, 2018 1:17 pm EDT

I have completed the pffer correctly, answered the automatic tapjoy email attaching also the proof of the completed offer and no answer. Tried to contact them many times, never received any support. Sad

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Jenni Lucas Wagner
US
Aug 20, 2018 2:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Completed an offer, did not receive my diamonds!

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EchoTru
GB
Aug 20, 2018 3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I completed all aspects of this incredibly boring game, required to receive diamonds which should be 4352 ( as it was on offer for double diamonds). I have not received them. I also did not receive the diamonds for the last offer i completed, so i hope to not be screwed over again. I have definitely completed the offer within 7 days.

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Eden Jacobs
US
Aug 20, 2018 4:10 pm EDT

After numerous attempts to get a reply from yourselves in relation to the Gem Slots download deposit and play offer I have not received my reward and haven't received an answer from yourselves concerning this issue. I have forwarded screenshots and still not heard from yourselves. Please resolve this issue.

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Laura Drakopoulos
US
Aug 20, 2018 5:42 pm EDT

Case number [protected]
I have still not been awarded my 128 gold bars for dinner Dash after completing level 22 of my Vegas slots I have contacted support many times and have not heard back I completed this reward in 5 days when 7 was given I have contacted support numerous times please rectify this

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Dominique Brown
US
Aug 20, 2018 5:43 pm EDT

I completed an offer that required me to download and sign up for an annual package I did so and submitted proof and I still haven't received my diamonds. Wveytime I do an offer thats over 1000 diamonds I have a problem. Y all shouldn't put up offers if your not going to disperse the diamonds as you should.

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Bclewis95
US
Aug 20, 2018 5:53 pm EDT

Case # [protected] why was this reward denied?

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Harsh @63
IN
Aug 20, 2018 9:42 pm EDT

I have completed many tasks but I haven't received no rewards for that.So plz give me at least 100 cash for cheating on customers

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Ben Trin
US
Aug 20, 2018 9:59 pm EDT

I've dealt with this company more than once and having to submit a claim when playing games where Tapjoy becomes a commercial sponsor. They refuse to follow up with in-game rewards and their customer service is atrocious. They lack following up with messages or claims, and takes days at a time just to get one response.

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JOY Wiedinger
US
Aug 20, 2018 11:29 pm EDT

My name is Joy Wiedinger oakviewers@embarqmail.com ----- had to reach level 7 on Poker Hot, I reached level 8 and still did not get reward. Told by game to get in touch with you. I have been waiting for about 5 days. I did get in touch with Words with friends crosswords and told them the problem and they told me to get in touch with Tapjoy.

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hots3199
US
Aug 21, 2018 12:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I completed an offer for coins in the walking dead road to survival and sent them 5 different screenshots and all they keep telling me is I didn't complete the offer. Now when I send them an email I get the same response. Ripoff and unfair. I was supposed to get my citadel to level 10 and I did that and they are saying that wasn't the offer.

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Monique Chavez John
US
Aug 21, 2018 2:29 am EDT

I did not receive my coins (15360) for ordering ($28+) from Lovepop. My confirmation #1120990 for that purchase on 4/26/18. My user ID number is [protected]. I played on Word Chums and my username is Money Mo. It has been more than the 24 hours that they said it would take and I would like my coins

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Carol stone
US
Aug 21, 2018 3:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Three times I've ordered from Tapjoy, three times I've not received diamonds. What's up? Are we being scammed?

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Sitakamara
AU
Aug 21, 2018 3:38 am EDT

I downloaded a game for 6k on avakin life and I had to reach to level 2 but I did and didn't receive my 6k, please help.

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Trần Nhật
US
Aug 21, 2018 5:37 am EDT

I am already done the quiz and all the requirement you gave and until now i have not received anything yet. Please check all my ticket sending to you and solve that. Thank you so much.

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Solely4Junk
US
Aug 21, 2018 6:42 am EDT

[Case [protected]]: I played Final Fantasy XV to receive 1076 rubies in My Store: Let's Get Rich (Android). I completed the goal (Citadel Lvl 10) within seven days and was told I was rewarded. I clearly was not. I know how many rubies I have before. Support was notified and responded that my issue was resolved but I have yet to receive my rubies.

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Sunny 3247
US
Aug 21, 2018 7:00 am EDT

Hello.. my tapjoy is nt working in last 2 month . Kindly plzzz sloved this prob to .

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LeAnn Elizabeth Prokop
US
Aug 21, 2018 8:37 am EDT

I did not receive the reward for a service I signed up for that I had to pay for. I went to put in a support ticket and the option wasn't there. I don't know why I keep trying to use tapjoy. They screw me 9 out of 10 times.

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Shanda_shakespear
JM
Aug 28, 2018 2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I haven't been getting any offers in avakin life offer wall, I'm completely broke on the game and you're the only platform that rewards coins so pls fix this issue!

  1. TapJoy Contacts

  2. TapJoy phone numbers
    +1 (415) 766-6900
    +1 (415) 766-6900
    Click up if you have successfully reached TapJoy by calling +1 (415) 766-6900 phone number 0 0 users reported that they have successfully reached TapJoy by calling +1 (415) 766-6900 phone number Click down if you have unsuccessfully reached TapJoy by calling +1 (415) 766-6900 phone number 0 0 users reported that they have UNsuccessfully reached TapJoy by calling +1 (415) 766-6900 phone number
    +1 (415) 766-6905
    +1 (415) 766-6905
    Click up if you have successfully reached TapJoy by calling +1 (415) 766-6905 phone number 2 2 users reported that they have successfully reached TapJoy by calling +1 (415) 766-6905 phone number Click down if you have unsuccessfully reached TapJoy by calling +1 (415) 766-6905 phone number 17 17 users reported that they have UNsuccessfully reached TapJoy by calling +1 (415) 766-6905 phone number
  3. TapJoy address
    111 Sutter St., 12th Floor, San Francisco, California, 94104, United States
  4. TapJoy social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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