TD Bank
Reviews and Complaints

You can only use this app if you have a debit card. Since there was a huge announcement on the download page bragging about how you can now access your credit card account through the app, that didn’t make sense to me and I wasted a bunch of time trying to log into the app fruitlessly because I only have a TD credit card. I was only trying to use the app because their website is such a disaster. My old Ally credit card converted to TD and it’s been horrible. I hate it so far and haven’t been able to get their stupid website to work once. Doesn’t instill confidence in a bank and is completely inconvenient.

Touch ID login is now gone; this is a downgrade. Why did you make your own line banking app less functional for us? The app does not recognize your saved password; this is a flaw. The app requires me to change my password, but does not let me use iOS’s built-in password generator/manager… Why are you not letting me generate a strong password to protect my banking information? Once I change the password, it still does not recognize it and I have to change it again. Virtually all of my banking is conducted through the app; we may need to consider changing banks if functionality and security is being taken away.

The login has not worked as it should for far too long. Recent updates claiming that it has been fixed are completely false. FaceID has try to sign in three or four times while flashing between different screens before you might get it. Sometimes the glitch is so bad you literally can’t sign in you the app. In addition, TD does not let you pay if your credit card balance with outside accounts from the mobile app. Only from the we app. This is extremely INCONVENIENT since you always have to transfer money to your TD checking to do so. Other banks let you do this… get with the program TD we aren’t asking for much.

Got my card maybe 2 weeks ago , unlike other cards where you just call and activate or go online I had to sit and wait for hours for someone to get my account number before I could even register my card, direct deposit DOES NOT COME 2 days early, not even 1 day early so remove the false advertising and I’ve had a pending charge for days that was already refunded by the company but td bank is taking this long. Most inconvenient bank I was excited about the sign up bonus but unfortunately they are too slow of a bank. People have bills and you want to take 10 full days to process anything you really need to change y’all’s slogan or keep up with the competition FR.

Went to log into my td Bank app account this morning. I was taken to a screen saying I need to update the app. Okay, no problem. I click on the link and it takes me to the app page in the App Store. There is no button to update, the button on the store just says click to open the app. In other words, the idiots at TD Bank have made a mandatory requirement to update the app with an update that doesn’t exist, thereby locking me out of the app completely.

It would be one thing if this were the first awful experience with TD Bank I’d had with their online experience, but it isn’t. Not even close. Bank of America is light years beyond this Bank in terms of the online experience.

Grade: F-

Touch ID started crashing the app. I figured there was an update I hadn’t gotten. App and software both entirely up to date. Still, it kept crashing every time I try to log in. I had no way to view my account. I tried deleting and redownloading the app, only to have it crash when I entered my login info by hand. I am a college freshman with no current income. I have one amount of money in my account, and it will only decrease. I need to be able to keep track of my balance, and yet the app just refuses to work properly. This is absolutely unacceptable. TD, you are a professional banking service. I expect better.

UPDATE: I tried purposely typing in an incorrect password, just to see if it would still crash. It didn’t. To be clear—the app ONLY crashes when I put in the CORRECT information. Fix this.

This weekend, the 9th-11th, there was a scheduled maintenance and “improvements” to be done. Now as of today, the 12th, when I try to use the app I only get a screen that says there is a required update, and giving me a button that says “update now”. However, this button brings me to this app on the App Store with no way of updating. The app description is updated with all the new features yet my only option is to open the app, which then puts me into an endless cycle of going between the app and the AppStore being completely unable to actually update and use the app. Thinking it was just my phone lagging in some way, I restarted my phone, but was still unable to update. I had to I had to delete and reinstall the app for it to actually work. You’d think after doing work on the app, you’d make it so that it’s easily usable afterwards.

-App won’t open because it needs to update but no update is available... well done.
-App is absolute garbage and the new web interface is made for people with poor vision. The text is so massive and there are so many large buttons and fields that you can’t even see your information all in one place. Not only do you need scroll down just to see your balance but go back and forth left and right to match up transactions with $$ values. This is terrible design practice and any [censored] who thought they could use squarespace would make a better site.
Also new security features are ridiculous... send me a text with a security code... ok ‘enter phone #’... please enter your six digit code... the code you sent is ONLY 5 DIGITS! Did you even perform any QA at all? Let me guess you used some GD off-shore developer... Canadian bank with a bunch of try-hard consultants... get your heads out of the sand and make something useful and stop wasting your customer’s money!

I'm Beverly Leech. I received a letter on May 6, dated April 27, 2023, in regards to a 'deceased customer of TD bank, MR. ED LEECH that died of a cardiac arrest in 2013.' That he has 9.2 million USD and I might be the beneficiary as no one has claimed it. Normally, I would ignore and shred this kind of obvious hoax. However, it's timing is particularly cruel and heinous. My favorite uncle, Ed Leech, is quite alive and living comfortably in hospice in Texas. This man is beloved by our entire family, and we're all deeply saddened by his reduced state as he is/was an extraordinary man. I hope you find this Daniel Tiber (probably a pseudonym but an a*hole just the same) and shut him down. I have scanned a jpeg copies of the letter and envelope - attached herein. Please contact the email provided. Thank you very much for your time. ~ Bev Leech

We've been receiving letters for the estate of John D Cain since November 2021. We've sent them back RTS indicating this is not the estate address (it may be what they have on file but there have been TWO new owners since this guy died in 2019). We've called them. We've gone to the bank. We've spoken to a manager. We still get the letters every month. We just want them to stop coming. The guy is dead and we are not his family or in charge of his estate.

My name is Philip Narducci. I opened an account at the branch located at 2201 S Broad street, Philadelphia PA 19148. I was notified that the bank demarketed me. I went to the bank to recover my funds and was told that the Marketing team froze my funds. Now I am getting notices that some of my accounts and purchases are not being paid. I want my funds released to me immediately or I will be forced to proceed with legal action against your bank.

Philip Narducci

25 Hunters Creek Circle

Mullica Hill Nj 08062

DOB 11/17/1962

SS# last 4 6059

[protected]

I am strongly appealing this decision by your team.

SUBJ: C-500303 and SUBJ: C487715

I have had my Email hacked and they somehow found out that my bank is TD bank. Along with the transactions on my bank statement they were able to get information on my account.

Celestialgardeningesse [protected] 39.99 on 2/27/22

So at this time your team did an investigation and I want to know what they found. Tell me:

1- the real name of the vendor that this is from?

2 -What I purchased and how I benefitted from it?

3- Was it online and was it from my computer? I us Pay Pal because they will investigate when there is a problem and when you cant get in touch with the vender…They fight for you

4- where is the copy of MY authorization on these transactions.

Ring Yearly Plan httspring com 39.99 on 3-02-22

I had an account with Ring but canceled it several months ago. When I saw that they had processes another years of subscription I called then right away. It was still pending on my account. I told them that this account was canceled and to please refund my automatic payment. The customer service girl say they could not find and account in my name (or my husband) as they shouldn’t have since I don’t have an account anymore. They said they didn’t charge my account because I didn’t have an account to charge. So NOW why do I have a charge that they could not fine an account for.

I did not benefit from this charge because I don’t have a ring anymore and I did try to correct this charge nicely and legally. I called the bank to reverse the charge or stop payment on it. Your TD Bank customer service said I had to wait till it posted. Well, I did that now I’m charged for something I didn’t want and called to correct.

Again as in the highlighted area…supply me with the authorization that ring has to charge my account and supply me my account number that they have authorization to charge my account.

I pay all my online stuff thru PayPal because it can be tracked. You have no idea what the team found and evaluated it all wrong.

SUPPLY ME with ALL documentation on these findings.

If I cant get a fair resolution I will send the next letter to the Insurance and Banking organization for their thoughts…Maybe its time to close this account

I was with TD Bank since before they purchased Commerce bank in NJ. during the pandemic, my wife's business was shut down and she had to turn to home schooling our daughter. we also moved and she was not that concerned with her biz account at TD because she had no money in or out. fast forward 2 years, business is back up only to find that TD had siphoned off almost $2000 in "maintenance fees" during the past 2 years. obviously, we were livid. called the 800 number, they tell us to go to a branch. go to the branch, they tell us to call the 800 number. write a letter to the headquarters and are told, that is their policy. so clearly, TD Bank stands for bankrupting women owned businesses during times of crisis in this country. shameful behavior and I will be posting this as a warning to every review site i can find.

I had to order a new debit card about 4 weeks ago. I was told the new one would go out that Monday and I should look for it Wednesday or Thursday of that week. By Saturday I had not seen it and called to make sure it went out to the correct address and or what happen to it. They informed me the paperwork got messed up and it had not gone out yet. Really? Were you going to call me to help you fix the problem? Well. Now that you have called us we can fix the paperwork and send it out. (there was nothing wrong with the paperwork, she never asked me any questions) I stated that I had just gone through hurricane Ian and was dependent on my debt card which had gotten hacked. She stated they would send it out again and to expect it Sunday or Monday. I asked her will it be delivered on Sunday? We'll send it out for 2 day delivery. Yes you guessed it, again it never arrived. When I called this time- excuse me where is my debit card? The customer service lady informed me it would take 2 business days for the post office to get it to me. Again Really? Well, it is now a month after they were supposedly sent to me, thank you TD Bank, still no debit card. I drove 2 hours to finally get a new one. This is what you call the best customer service bank- again Really!

Our family has been banking at TD for over 55 years. The service has always been OK. The staff at this particular branch has changed drastically to the worst. The other day I went in to withdraw cash from the green machine. One of the bills was taped & went to the teller to exchange it. There were absolutely no other customers at the tills. She seemed to be annoyed & ordered me to put my card in the pin pad. I politely asked why & she barked, "how do you think the machine will know what to give me". Well, excuse me Miss, I thought. I am not aware of your procedures, so be it. I left and told her "That she was very rude". She looked away & couldn't care less. She definitely was not a lady & definitely not very professional. Her name was Jaspreet. When I need to do banking at the till, I do usually go to another branch. Staff here have very poor people skills. This is not the first time we have had a bad experience, but definitely the first time to let you know.

Good Afternoon,

Nov 27 4:25 PM

I just got off the phone with a gentleman from TD visa phone service.

he was very pleasant to deal with. My issue is that after entering my credit card number, Birth date, then telling the gentleman my three digit security code on the back of the card, My full name, The full name of the business, The address of the business and me confirming that I am the only person with signing authority on the account he was still not able to confirm my identity because the voice recognition thing did not work? and told me that I have to now go into a branch to get my 2021 statement.

This is very frustrating considering all of the info that I gave the man on the phone.

Basically calling the number for any assistance is completely useless for me.

I have multiple TD bank accounts and multiple TD credit cards. I would really like to actually be able to access the info that I need when I call or I will be going elsewhere with all my accounts.

I understand that TD needs to Authenticate who they are speaking with but there has to be a better way especially since I answered multiple questions confirming my identity.

Again the person was very pleasant to deal with and this has nothing to do with him.

not sure where to go from here.

Thank you

Brandon Manthau

Hi,

I received a promotional mailing titled "A little pick-me-up for you. Earn a bonus of up to $600 when you open a new TC Checking and TD Savings account."

I went to my local branch to open both a checking and savings account but was told because that my $2,000 a month in direct deposits did not satisfy the requirement that "Have your direct deposits totaling $2,500 or more made into this account within 60 calendar days of the account opening date."

To me it seems that my direct deposit does satisfy the requirement and I don't understand why I was told it doesn't.

Please advise

Thanks,

Stuart Tiekert

November 4, 2022. Andover, MA on Main Street. Refusal to place my daughter as co-signer on my box because she does not have a TD account. This "reason" is irrelevant and simply an immoral attempt to force someone to open an account.

If I pass away there will be considerable unnecessary trouble and expense for my daughter to access the box and obtain the original copy of my will which is the only copy the court will accept.

If this is not properly resolved I will have no choice but to close my account and tell everyone I know about how "America's most convenient bank,'' treats customers. Be informed, I am active in a number of large social organizations.

Customer service changed the agreed payment schedule that was delayed to March 2023 due to refund check from dealership. Changes was made in September. I confirmed the changes by looking at my account on line.

Received a bill today showing payment due in November 2022. Called customer service and was told that the changes where reversed and refund applied to principal without my knowledge. Refused to acknowledge their mistake and make it right.

This now comes as unexpected payment as I was planning to use the money to help my kids until March 2023.

Email sent to TD CEO Bharat Masrani.

reported to:

https://employees.theworknumber.com/employment-data-report

I called the [protected] number (several times) and was unable to connect with the appropriate person regarding employment. I have never worked at TD Bank, nor do I have any type of account with them.

The 1701 Route 70 East, Cherry Hill, NJ 08034, is the office listed as employer. The date they gave the Workforce is 2/16/2022 – not listing start/end employment dates, nor salary.