Teladoc
Reviews and Complaints

I have been seen by dr. Luu two times within a years time feeling like I have a sinus infection. Informing her that I feel it's bacterial and need antibiotics. She only recommends nettie pot treatment and states it's a cold. I have had to seek treatment elsewhere and each time it has been diagnosed sinus infection with antibiotics perscribed. This second bad experience with the same doctor has given me a bad opinion of teledoc. I was speaking to co workers and hey stated they have had the same experience with this dr as well. I understand it's hard to diagnosis without visualization, but if this is going to be the model of teledoc maybe listening to the patient should be more commonly practiced.

My name is shameka allen. I am sending this message to first of all report the doctor and returned my call 1 hour and 30 minutes late after the appointed I requested a call back on yesterday. I asked to be called back at 5:00pm cst, but instead I called your office at 6:00pm after not hearing from anyone, then I got a return call from her around 6:30pm. I told her when speaking with her that I had a sinus infection and I was coughing up and blowing out yellow mucus, which I know is an infection. I also informed her that I was in alot of pain from the drainage I am receiving in my chest. She told me it was nothing she could do about it but call in a nasal spray. I told her that I have nasal spray and needed an antibiotic to clear up the infection, then all of a sudden she hung up the phone in my face! I was stunned that she responded like this and I waited to see if she would return my call back but I never got a call back from her. I'm in desperate need of an antibiotic to stop this infection and would like someone to call me back when I am able to talk after work hours at 5:00 cst today 01/19/18. I also would like to report dr. Simon to her manager for her poor skills in handling my medical concerns and hanging up the phone in my face. I will not be disrespected this this manner by no one. Please call me at [protected]. My confirmation number was #confirmation #: 3818464. Thanks in advance.

Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone on me. Entire call lasted 2 minutes and 53 seconds.  Have left a message at Teledoc NY office. Will be interesting to see if I hear from them.  Guess I should have known better...  Will try and get an appointment with my physician.  

Called teladoc and was charged their $10.00 fee. Their service? They called me in three name brand and very expensive over the counter medications.

One was a $69.00 nasal spray. The others were throat lozenges and mucinex.

They made a big production of calling me in "three prescriptions".

Obviously they called in the name brands as they have agreements with the manufacturers of these products.

Total ripoff!

Teledoc has been a true waste of time! I have been through 3 consults where I had identical symptoms when I went to my doctor and got the same or similar antibiotics. But when I call teledoc, they always say it's viral. I have yet to be prescribed anything. I am paying them and my doctor and getting nothing for the $45 they charge me. I tried one more time today for my son, who went to the doctor 10 days ago, where he was diagnosed with a viral infection. His symptoms was a sore throat. Since then, his throat has been continuously sore, his ears hurt, his glands are swollen, he has pockets of puss on the back of his throat, and he's hoarse. Do you want to guess what this genius doctor said? It sounds viral, but I would take him to the doctor to get a strep test. It doesn't sound like a sinus infection. I told him that he has had these symptoms on and on his whole life (my son is 12). If it's sinus, they prescribe him amoxicillin. But guess what, if it's strep, they prescribe him... You guessed it... Amoxicillin. But the doctor in anderson, sc would not. This is the last time I will ever use them and I am certainly sending an email to everyone who works with my company to cease using them ever again!

On 01/05/2017, I enrolled to teladoc and chose a doctor visit for my wife. After scheduling the visit, they said they are facing technical issue in the video conferencing with the doctor and assured that the doctor will call on the mobile number. After 30 mins a lady (doctor) called and asked about the severity of the pain. My wife rated it 7 (on a scale of 1-10), then she immediately replied to take her to er.

What they have promised they didn't deliver. If that would be the case then why should one waste time, money and energy on the teladoc. I still don't understand on what severity scale they would be treating the patients or they would be saying visit doctor (in person) once you schedule a doctor visit with them by paying $45. This way they would get money and ask to patient to visit a medical facility/er in person.

After ten days (01/15/2017) i've registered a complaint but till now i/my wife didn't hear back anything from them.

I don't recommend this app to any one. Kindly don't waste your time, money and energy. They are pathetic in service and one of my worst experience.

About a month ago I signed up for Teladoc online. I was under the impression that they provided mental health services as it was on their website. After I paid the money then I was able to log on and see that no melt mental health doctors were available to me. After several phone calls about three or four different people someone finally gave me the answer of this 'service is not available to you.'
I asked if I would be able to pay extra money in order to use this service but since I was not part of a large group health insurance company I could not do that. I felt disappointed in this.
So it turns out I had to change health insurance companies and my new company did offer Tele dock so I called and asked if I could get a refund for the $160 I paid to sign up because I had never used the actual services. They claim that when I signed up in the terms and conditions it's stated that I would not able to get a refund should I cancel the service. I do not remember seeing this at all. So I asked several times because I didn't use this for a while I can you not refunded to me and basically their answer was because we don't do that.
It is clear to me that this company does not care about people it only cares about money whatever they can do to get your money. The customer service is terrible it took me a lot of calling around to get a hold of people and to get the answers that I needed. And tell her doctors not already come with your insurance I would not recommend seeking them out.

Today I attempted to use teladoc's service for the first time... Pure waste of time, energy, and money! First off, they make you go through "registration" with a representative that is obviously foreign and difficult to understand. After about a 40 min conversation with them... They then tell you to pay your co'pay and a dr will call within the next hr. After abt 20-30 mins I did receive my phone call. The promptness was impressive but the dr was rude, condescending, and not helpful at all. I had all the signs and symptoms of a sinus infection, (which my pcp has often treated with antibiotics with no problem). This so called teladoc dr. Proceeded to cut me off multiple times as I tried to discuss with her my concern. She then recommended over the counter drugs I already told her I tried with no results, stating it seemed like I "just had allegies". I hardly think "just allergies" would involve green mucus and sinus pressure/headaches. She then proceeded to tell me "my pcp can prescribe what she desires but she didn't know me and didn't feel I needed prescriptions". So basically I was charged to wait and for them to tell me they won't assist me. I will never use their service again!

This is the worst service ever. The people are mean, refuse to give medication so what is it good for? They are suppose to help you out if you have a flu bronchitis etc but they dont. We live in a rural area, with no urgent care, the woman that reply to my call was mean, said she could not prescribe without a chest xray and see me, so awful, well why would we call a telephone Dr, what are they useful for if they have to seeyou isnt it insane?
On top of it telling me to have someone drive me two hours to an urgent care on a saturday evening?
These people are worthless and dangerous because you rely on the service and they do not respond.

Called on a Wednesday, paid the $40 consultation fee for a UTI. Gave me an antibiotic. Monday morning still having same symptoms, called to get a different antibiotic and they said I'd have to pay another $40 to get a different medication prescribed. So, basically I paid $40 for nothing because now I have to go to Urgent Care to get an antibiotic that will work. Will NEVER use Teladoc again and advise you not to use them either. Negative experience because all they are after is YOUR MONEY and don't really care about YOUR HEALTH.

I have been suffering with insomnia. I called Teledoc before I set a phone appointment to make sure they do cover insomnia problems. The customer service man said that although it is not on the "covered list", to go ahead and call them because the list is not 100% accurate. So I did. The doctor said immediately that he was not able to help me because of the type of prescription I would need calls for an in-person visit. He told me to call Teledoc and request a refund. I called Teledoc and they refused to refund me my $40! The very rude customer service lady said I had clicked on agreement to the "terms of service" which I do not recall doing. I asked her where the terms of service showed on the computer screen and she directed me to the very bottom right of the screen which was outside the customer information screen. I had to use my bottom scroll bar and scroll it to the left and down, just to locate their small words in blue, "Terms of Service". I explained the conversation I had with the gentleman before the Dr. called me and she still refused to give me a refund! I told her this was stealing from a patient when they do not show this "Terms of Service" at the customer info screen. All she kept saying was, "I am sorry, but you clicked the agreement button." I kept telling her, "No I did not, I do not remember seeing such a button!" And I was not able to go find that button on the screen without signing up again for another appointment! So I paid $40 just to hear only one sentence from the doctor say, "I am sorry I am unable to help you with an insomnia issue."

I will NOT ever use Teledoc again! They are greedy only wanting your money and will use that "Terms of Service" as their so called legal way out of refunding you any money!