Teleflora
Reviews and Complaints

Ordered online from the Teleflora website The Deluxe Valentine's Day Flowers (photo 1 ) to send home and parents received (photo 2).
Nothing like what I ordered- sent them an email - never heard from anyone.
They must think - Oh well ... one lost customer is fine - we still have hundreds more.
DON'T ORDER FLOWERS ONLINE - YOU'LL NEVER GET WHAT YOU PAID FOR

On February 11, 2015 I placed 4 orders for flowers to be sent to different addresses. The order number was #[protected]. The grand total for the order was $212.64. Which they charged me for and the payment cleared my bank. Then for some reason they cannot explain they also charged me for each individual order. I called telefora customer service who after 45 minutes said they did not charge me. I spent the better part of 4 hours talking to different people from teleflora to find out why they kept charging my card. No one could tell me anything except I would need to go to my bank and dispute the charges. I then called my bank who also tried to explain to the company that they had overcharged me to no avail. My banker was on the phone for over an hour trying to explain that yes indeed they had charged my card 3 separate times once for $212.64 another for $51.96 and yet another for $57.96. As my banker was on the phone with them I was on the phone with the Supervisor, Elizabeth, who was trying to find out why they overcharged me. I asked about one of the orders that did not get delivered and she put me on hold. Then she came back and said she had charged my card again for that order in the amount of $59.76 because it was declined. I could not believe it. I asked her why would she do that when I had just been on hold for 30 minutes while she tried to find out why they kept charging me. She said that I hadn't paid for that order. Unbelievable I said. I just told you that I had been overcharged for these orders and you do the same thing. What do you not understand? She said mam we only charged you $212.64 and I said exactly you already charged me for all of the orders combined and now you are charging me again for each order. I am sitting at my bank at this time and the banker said yes she just charged you again. Elizabeth would not listen to me at all. I tried to explain it as simple as possible but she just kept on telling me that I was wrong and the $212.64 did not have anything to do with my order. Even though my banker was telling them yes they had charged me 3 times. She said she wasn't trying to call em a liar but that she wasn't showing that they had charged me. I told Elizabeth at this time that I wanted to speak with her Supervisor and she once again put me on hold forever and never came back. So now I have paid $212.64, $51.96, $57.96 and $59.76 for 4 orders of flowers. That is a total of $382.32. And all any of the people I talked to can say is I am wrong I am not being overcharged. This is completely unacceptable and unbelievable.

Substitution Policy:
In the event your selection is unavailable, a substitution of compatible quality and value will be delivered. On Valentines Day my husband was very upset receiving a substitution order which contained an item with discreet inappropriate statement "TRAILER TRASH". I contacted the so called customer service but the rep didn't understand English and nothing was solved or fixed at this point.I would not recommend this business to anyone.

I ordered a very nice funeral spray arrangement to be sent to the funeral home after the death of one our close friend's fathers. I spent $160 on the arrangement, but what was delivered was a vase of carnations (the cheapest of all flowers) and yellow roses. The value of what they delivered was not even half of what I paid. i wouldn't have even known if my friend had not sent a photo thanking us for the arrangement. I filed a complaint online 10 days ago with no response. I've now been on hold on the phone for 20 minutes to attempt a resolution. I guess the Better Business Bureau and filing a claim with my credit card company are my only remaining options. I will NEVER use this service again!

The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently investigating a possible class action suit against Teleflora LLC in connection with selling flowers that are inferior and of lesser value than the ones advertised on its website, and with delivering flowers past the agreed delivery dates. We are looking into whether a case can be brought to recover money for all dissatisfied customers. If you have had this experience with Teleflora, and have not received a full refund, please contact Kim Walker or Michael Fantini toll free at [protected] or [protected], or by e-mail: [protected]@bm.net. For more information about our firm, visit our website www.bergermontague.com.

Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

Advertising Material

Christmas Treasure . I placed an order on the 12/19/12 for a Basket to be sent to my mother along with box 0of chocolates. It is 12/27/12, and has never been delivered. I have called 6 times and all I got was run around and told a different date that it was to be delivered. Needless to say it was supposed to be deliverd 12/20/12 . I am so ticked off at them for not honoring their end. I asked for a complete refund of $ 71.00 . They tried to only give me half I said no I want it all . Well it will be 5 to 7 business days .We will see.

I ordered a arrangement for my sis in Georgia only to receive a email that it couldn't be delivered but they could deliver it on Monday. WHAT THE HELL! Today is Mother's Day? This company is a joke don't waste your time or money doing business with them they had the nerve to call me yesterday from a Oklahoma telephone number after i sent them a not so nice email I advised them I checked with the Thomasville Flower Shop and the owner and another person took time over 20 minutes searching for the order even took time to call the drivers and guess what Teleflora never submitted one! DO NOT USE THIS COMPANY USE THE FLOWER SHOPS DIRECTLY! I'm so pissed I've taken to the Internet to make sure I let everyone know including the BBB! Please if you want your delivery made don't use them they could careless and will lie to you about their mistake!

I ordered a beautiful bouquet for my wife, but what she received was a sloppy mess of flowers. The arrangement was terrible and definitely missing flowers. It wasn’t nearly as full as the picture on their website. It looked like something a child would throw together. I paid for the deluxe version and got a sub-standard version. On top of that, I had to pay much more for the flowers since I couldn’t use a coupon code with my selected payment method. Based on this experience, I would never order flowers from Teleflora again.

I ordered flowers for my mother in law for Mother's Day. I get an email that says they are out of the item I ordered but will send something else. God know what was picked. Then I cannot get a confirmation that the flowers were delivered via the online website. I call the toll free number and get a non-English speaking rep who cannot answer my VERY straightforward question, "Were my flowers delivered?" I thought this is a yes/no question, but evidentally, I have been on hold for 25 min. so a flower delivery company that cannot determine if they have delivered flowers should not be in business!

$67 for the deal of the day -- the picture shows beautiful lillies, roses, carnations, etc in a cluster. I got 8 wilted tulips delivered by a local florist in the Dacula, GA area. We all know tulips don't live long, but I expected live flowers...a boquet. I would have done better with supermarket flowers. Too bad they don't deliver. The companies that send UPS have had better flowers sent in the past. I thought an actual local vendor would do better. They just had some half dead flowers left over and said, hey use these. How shameful! All I get is "form" e-mail from the company. No response. The hold time on the phone is over an hour. I will have to get my credit card to go after them. Order [protected]. They should be ashamed.

Absolutely the worst experience ever. I ordered a Premium True Romance arrangement to be delivered on 2/10/12 to avoid the Valentines Day rush. Not only was the arrangement late anyway, they never called to give me a status and the arrangement they delivered was completely different than what was ordered. It was delivered with a generic red glass vase instead of the ceramic Silver Reflections vase that was the basis for my choice. The seeded eucalyptus and pittosporum were left out and substituted with lord only knows what, but it was ugly. I called Teleflora customer service and they promised to send a replacement arrangement that matched what I ordered on 2/15/12, but it never arrived, and again, no phone calls from them. A third call to Teleflora to send an arrangement that matched my order, but I have little hope of receiving it or actually getting what I wanted.
For the $135 bucks this arrangement cost me, I could have bought a Mikasa, Lenox, or Waterford Crystal vase and put 2 dozen roses in it myself and had change left over. Not only did I never get what I ordered, the magic of the moment has been lost, and nothing can replace that.

The complaint I submitted to Teleflora: The quality on this order was horrible, and very embarrassing. When my girlfriend sent me a picture of what was delivered, it looked nothing like the picture, or what the order description said. The pictures shows 12 roses, and at least 10 large purple lilies. Additionally, I selected the "+12 long-stemmed roses" option for a total of 24 roses. As for what actually showed up...2 lilies (only 1 of which was actually open and resembling a lily). The rest was a bunch of filler with greens and cheap looking tiny flowers. Not only am I upset about spending $100 and getting crap, the disappointment of my girlfriend, but I'm even more angry at the time I'll now have to spend sorting this out with your company to make it right. What a terrible experience.

We ordered flowers from Teleflora.com for my mother for Christmas. The product was made by Stewart Flower Shop and delivered. The product we ordered was $90. The product delivered would have fit in a soup bowl. The flowers we ordered were supposed to be red and white ROSES. The crap they delivered was mums and carnations. It was 1/3 the size we expected.

Perfect example of a flower shop taking advantage of long distance flower orders!

Contacted teleflora and the immediately offered me a 20% back for my trouble. I said that wasn't good enough so she offered 20% back + 10% off my next order. I said that wasn't good enough and we wanted ALL our money back. She went to the supervisor and returned saying if we wanted our money back the florist would have to pick up the flowers. I told her to do it! They could have the flowers back in a garbage bag as soon as our credit card was credited and to not show up at my mothers house unless our account was fully credited!. (My personal feelings: If I were a florist and KNEW I just tried to screw someone on a flower order, I wouldn't show up...)

I HAVE HAD IT WITH BUSINESSES TRYING TO TAKE ADVANTAGE OF PEOPLE! FIGHT BACK FOLKS! DON'T PUT UP WITH CRAP!

On December 13, 2011, I ordered some flowers from Teleflora.com and when I received the confirmation of delivery via e-mail, it also gave me a rebate if I ordered something else within 60 days.

The exact words of the rebate goes like this: “Congratulations your order qualified for $60 Worth of Rebates. You have been awarded two $30 rebates to redeem them simply enter 15305 or 2739131 in the Promo field at Checkout.”

When I went on Teleflora.com today, December 15th, to order another bouquet of flowers, I entered the promo code 15305 it would not accept it. So I called the [protected] number for Teleflora to see what I needed to do to get my rebate. They said I could go ahead and order the flowers through them. They gave me a discount of $9.00 off the bouquet. When I inquired as to my rebate and that I would prefer to get the discount from that versus their phone order discount, I was told that the promo codes were invalid and I could not use them. When I went online again, I used the other promotional code of 2739131 and it would not take the rebate either.

As far as I am concerned, this is a true bait and switch tactic to get someone to pay more for the same order. After you try and try to get the promo to work, you are finally forced to call their 800 number to see what is up and then they get you. What a scam!

Teleflora LLC
www.Teleflora.com
[protected]
11444 W. Olympic Blvd. 4th Floor
Los Angeles, California 90064

I ordered a $100 Funeral Arrangement to be delivered to a Funeral Home in Kenedy Texas. I live in NYC and wanted to express my sympathy to the family. I paid and additional $10 to guarantee delivery before 1PM. I received an email confirmation.
At 4pm the following afternoon I received a call from Teleflora that the delivery was not made to the Funeral Home.
Why? The Rep said there are not many Florists in that area and they could not get anyone to make the delivery. UNBELIEVABLE!
Had Teleflora contacted me earlier, I would have made other arrangements to assure our symbol of condolence made it to the service.
I immediately sent a complaint with details to Teleflora's Customer Service Dept. Within a few hours I received a form letter response. I was informed I would get a refund. (no kidding). Aso, the email said they know how important Funeral Flower deliveries are and should be delivered on time.
PLEASE DO NOT USE TELEFLORA if you absolutely need an arrangement for a special occasion.
ProFlowers.com is a great company. They deal directly with Growers, so the flowers are truly "Fresh". Unfortunaley they do not send Funeral Arrangements, which is why I made the terrible decision to try Teleflora.

Teleflora customer service is the worst I’ve ever experienced. An order that I placed online on a Wednesday for delivery on a Friday was never delivered. I did not receive a call from Teleflora or the Teleflora-assigned florist explaining the cause of the delay. On Saturday I contacted their customer service department by phone and was told that the florist didn’t have a truck available to deliver the flowers on Friday and would be delivering the flowers today. I requested the name and phone number of the florist so that I could confirm the approximate delivery time. The [less that helpful] customer service representative refused to provide the florist’s name or number. When I asked to speak to her supervisor, I was placed on hold for 15 minutes and then finally hung up the phone.

What a JOKE. Order flowers online, get confirmation number for delivery Saturday before Mother's Day but no flowers delivered. Told no florist would take order because out of delivery zone or some other reason. That they would deliver on following Tuesday. Cancelled since Mother's Day was not on Tuesday!

Told they would refund money "in 3 to 5 business days". I told them that was unacceptable, that I wanted my money returned immediately. They took my money immediately they needed to refund it immediately! They assured me that they would process immediately. Money not credited to my account as of Wednesday!

What would you do if this situation happens to you?
Nine days ago I submitted a request - [protected] - for my grandd 10 years old to be delivered Sat., May 21st.
After 10 of my phone calls and several e mails, just because "some materials couldn't be found" " some vases can not be found" no one never called me at my phones, or send me an e mail stating so. The birthday ballon was not included and the cheapest vase was used. Not the vase I paid for. It was delivered May 25, Wed.
The party was last Saturday. I requested full refund to be credited to my Sears credit card. Please follow up on the refund request and eliminate from your Sears list those stores in West Va. my web add: [protected]@live.com (Puerto Rico) May 25, 2011 - Wednesday (How can stores like that stays inthe market, QUALITY CONTROL WENT AWOL to strange countries.

I placed an order for the Mother's Day arrangement advertised in the Sunday paper via Teleflora. It was sponsored by Faith Hill and was a large arrangement with a pink vase. The flowers were to be delivered on Sunday May 8, 2011. At 2:15 the flowers had not yet been delivered. I called Teleflora to check the status of the delivery. I was told the order was due to leave the florist at any moment and would be on its way. I requested the agent to re-contact the florist and ensure my contact information is provided so there were no issues with the delivery. I was assured this would happen and hung up the phone. An hour and a half later the flowers had not yet arrived (I wonder if Faith Hill received hers yet). Anyhow, I called Teleflora again, however the agent stated they were unable to reach the florist and would ensure the flowers were delivered the following day along with a letter of apology. Additionally, the agent said that the delivery person could not get through the apartment gate and the number dialed was disconnected. This is absolutely ridiculous considering 1. MY name is on the gate, 2. My phone was in complete working order, 3. The agent verified my number prior to hanging up the phone, and 4. instructions were provided during my order. The agent then said that my bill for the florist would be 50% off to which I said no those flowers can be delivered tomorrow; however, they will be free of charge. A supervisor then got on the phone which authorized the free arrangement to be delivered on Monday May 9, 2011 (not Mother's Day). Today May 9, 2011 (again, NOT Mother’s Day) the arrangement was delivered at 1pm ish... Of course the arrangement was not what was advertised and is roughly half the size the arrangement should be. Needless to say I would need serious convincing to ever use Teleflora service again or/and recommend their service to anyone. I hope all the mother's at Teleflora enjoyed their Mother's Day. A banana is bigger than this thing!

I chose Teleflora as I get promotions from Union Plus. I will never use them again. I used them last year for Mother's Day and I put my order in late, so I bought their excuse .. it was MY fault.
This year I put the order in 3 DAYS early, and the flowers were not delivered. They have lame excuses.
I will never use them again, and as I read others' complaints it is obvious to me they should not be in business.
So take your flower money and go elsewhere. These people need to go away.