Telkom SA SOC’s earns a 1.0-star rating from 2689 reviews, showing that the majority of customers are dissatisfied with telecommunications services.
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February 26, 2013
My contract started on the 13th December 2011.
I asked about the warranty of the phone and amount every month, the person told me that my warranty of the phone will expire the day my contract expires (13th December 2013) and that my amount will never be more than R139.00 On the 8•ta Contract 1 with no hidden costs. (R90 for the first 3 months; includes free BIS subscription worth R49, Thereafter R139 x21 months.)
Everything was fine up until I started having problems with my Blackberry 8520. The problems where: software, freezing all the time, application errors, calling etc.
So I went to Telkom Direct StorUpingtonon on Monday September 10th 2012 to ask for a repair on the phone. The person told me my phone will be back within 2-3 weeks (21 days), so I left my phone there. I asked for a spare phone only to learn 8ta does not give spare phones.
I returned the next week on Monday September 17th 2012 and asked if there was news about the phone, only to learn the person forgot about it and the phone was never put in the system therefore has not even left the store. I then asked the person to do it that very moment.
I returned 2 weeks later and the person told me “Blackberry is waiting for spare parts”
That was the excuse every time. I called customer care line and spoke to a consultant on 081 who said she can’t help and that it’s not her problem, and that’s unacceptable
Tuesday October 23 2012 I walked past the store and someone called me to the shop and said my phone had come. It was 43days in total I had to wait (32 working days) that is NOT acceptable at all! Also I had to pay for the BIS (Blackberry Internet Service) witch I could not use for 43days? It wasn’t long till my phone started having the same problems AGAIN, this time only worst. Problems like: Freezing, forever to reboot, application errors in ALL my applications, When phoning, most of the time only the 4th time calling the number the call goes through, the vibrate of the phone never worked from the start, battery dies within 2-3hours, the body of the phone did not fit probably, I could not open my SMS’s, and most of the time when people would phone me, it would say subscriber not available. I returned to the store in January 2013, and the store manager said he will send it away for repairs. They could not help me with a spare phone, so I said I’ll wait and try to use it a little longer. I formatted the phone, defragmented it every day, and had as little as possible application’s on it. It got worst.
On February 25, 2013 I went to the store and asked the person to send it in to repairs.
The person was not friendly and told me she wouldn’t send it away I have to pay or let it be fixed through another store.
As I have stated in the beginning I did asked her repeatedly about the warranty of the phone and she always said it is 2years. I told her she said the warranty was 2years and that’s what all the phone shops do with blackberry’s
She started shouting at me and said that 8ta isn’t “other shops”.
She was not professional at all and had a very bad attitude. I’m the client and that does not give her the right to shout or scream at me no matter or whatever I said.
So I took my blackberry to a nearby Vodacom shop to see if they could find the problem, it had a major software problem. If 8ta wants to sell cellphones they should be able to find the problem or just even check if they can find it in store! They are suppose help you with an software update and so on.
I also have Billing queries. My bill is a lot more than it should be.
They are also charging me with a bill they send in the mail every month and they don’t even have my post address. I would like if they paid me the money I paid for something I never got every month for more than a year. Their behavior is unacceptable.
I’ve seen lots of people have problems with the end of their contracts, that 8ta does not end the contract and that still sends you bills at the end of the month. I better not have those problems because when my contract ends I don’t want to renew it ever again.
8ta has a huge Lack of professionalism and I’m not happy AT ALL!
Will never again take out a cellphone contract with them again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Theft
I Tried to cancel in the first week and was told that my cancellation was successful but they keep deducting money from my account.
That is theft!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
This is a company, where no one answers phones, when you finally get through, after searching for contact numbers and waiting to talk to an actual person...they put the phone down on you.
They take what money they will out of peoples bank accounts, and no one is ever to blame...as in the case I am dealing with on behalf of one of our staff.
It is a joke, and for anyone out there who doesn't want to be messed around with...go use Telnet, Virgin, Cell C and so forht instead...because one thing I have learnt this year...this company thinks it is above the ordinary man on the street.
The complaint has been investigated and resolved to the customer’s satisfaction.
Billing
8ta debited my bank account for almost R1000 and has refused to refund my money since February 2012. I have gone through numerous channels and everytime they come close to concluding the case, the agent dealing with my information disappears. They do not give out phone numbers to contact their billings department. I have submitted every document and proof of payment/debit that they have requested and still, no joy.
The complaint has been investigated and resolved to the customer’s satisfaction.
cpa-misleading advbertising
I took out the "free" three month internet service with telkom in october 2011. On the 12 january 2012 I called the cancellation department to downgrade the package. Since the end of january 2012 by monthly bill has been significantly incorrectly billed. I then went into the telkom direct store at the longbeach mall in cape town and the gentleman that assisted gave me the incorrect information. He scratched off the bill amount reflecting on the february invoice and told me that all I needed to pay was half the amount reflected on the invoice as telkom was owing me credits on my account for the free internet deal. I gladly paid for the invoice thinking this was the correct information after all it was given to me by a telkom employee who should know his job. At the end of march and april I then received my next bill with another shocking amount. I then called the call centre for assistance and after an hour long call the gentlemen advised me that I had in fact short paid the february bill which the telkom employee scratched off when I was at the store. He advised me to pay the arrears amount and my account would be sorted. Telkom then sent me a notice that should I not pay the arrears amount my line would be discontinued. Around the second week of may my line was suspended and could not make or receive calls nor make use of any internet service. I then at the end of may went into the store to pay my account and upon requesting the statement noticed that telkom had charged me for the entire month of may for both line and internet as well as pro-rata for june/july. I was told by the staff at the store that could not assist me and that I need to call the call centre which I did and got no assistance from the agent who told me that I just need to pay the bill. I then asked to speak the supervisor who was a very arrogant supervisor who again told me that although I didn't have the service I would still have to pay for it. I am handing this query over to the consumer ombudsman as I am getting no assistance from telkom and I refuse to pay for something I do not have. I am extremely frustrated and appalled by the incompetence of the staff at the stores and the customer service call centre.
Not reactivating my phone
To Whom It May Concern:
I would like to find out about what my rights are regarding a matter that is not being attending to by a cell phone service provider.
I opened a cell phone contract with 8ta at century city on the 28/10/2011. Right after I opened the contract my husband and I found ourselves unemployed and received a bill from 8ta of the amount of R1900, which at the time I could not pay due to unemployment. A few months went by and my husband found employment which mend we were able to pay the cell phone, by that time 8ta has suspended my account and I phoned them immediately to tell them that I found employment again, and that I need to know how much I needed to pay in order for them to reconnect my service. The guy I spoke to said to me I had to pay R2500 in order for the line to be reconnected, which I did on the 26/03/2012, I phoned 8ta to make sure they received payment (which they did) and assured me that within 72 hours my phone will be up and running again.
72 hours past and I phoned them again, again they promised 72 hours and then the phone will be working again. I waited a few weeks before phoning again and at that time my phone still was not activated. On the 16 of April the guy told me that he will sent trough a letter to the billing department at 8ta and that the matter will be resolved in 72 hours. Again I waited 72 hours and phoned 8ta again. That guy told me I needed to get a sim swap, and I went to the 8ta store in century city, but the people there also was not helpful at all and told me it was not the sim and I had to wait 72 hours. Once again I waited and then my husband phoned 8ta and spoke the floor manager constance. She could not help us at all, and again we waited. Phoned another manager at 8ta his name is Rami, he said we needed to speak to Navesh. The following day we phoned Navesh, and that was the last I heard from him. I then phoned again and spoke to another manager Lavigne, also not very helpful.
I have now waited more than a month for 8ta to reconnect my cell phone, and every time I phone them it is costing me money, and no one can help me. I did not cancel my contact with them, and would like for my phone to be activated, yet no one can help me.
Could you please advice me as to what I can do regarding this matter.
Thank you
Regards Elizabeth
i have been using 8ta contract rom early this year but now i lost my phone along with my sim. i have been trying to do a sim swap for 6months even now .the thing is iam staying in rural areas and i need to use my phone but i dont know how to do a sim swap please help me
Account
2011 since February I had a problem with having the wrong telephone no, someone else had my telephone no. I suddenly did not receive my itemized billing as I use to get for a number of years. Requesting to get it was ignored.During September, October I had several Phone calls, e-mails etc. to have the "uncapped ADSL" After 1 month the" uncapped free ADSL" suddenly became Paid on requesting why I was told that my account was credited with a R1000, 00 and now I need to pay. Unfortunatly it was not advertised to be Uncapped to a R1000.00.- Not on the Internet, the telephone calls which I received, neither on national television. The Telkom store in Westgate told me to phone as they cannot help, The call centre kept on telling me I received R1000.00 credit . The national complaints line number on internet does not exist when you call. Can you please help me sort out this mess.
Misleading
Not sure how someone can advise you and sell you a product at their customer care facilities that do not work!
8ta consultant at Canal Walk 8ta Branch advised me to go for the 3GB (2GB +1GB) promo to be used as a data bundle for my children. I went through the whole procedure of buying airtime and when trying to convert to data get told by customer care centre that there is no coverage at my place of residence! Surely this should have been advised to be right from the onset?!
Unprofessional and useless!
Complaint id - 4157725, not resolved aftr 4 days
I purchased new 8ta sim on 12th march, then I started using it after 5 days I was not getting any network so I thought it might be problem with network but on wednesday 20th march I called customer care to know what has happened, to my surprise they told me sim has been cancelled.
Exceutive told she will get back to me in half an hour by taking my alternative number. After two hours she didn't call so again I called cc got to know executive has not taken any action till now then again registered new complaint 4157725, this opened on wednesday but till now they are unable to tel me the reason why it got cancelled. What a shame. You have cancelled the sim without the user knowledge and now unable to update the user with the reason.
Real carelessness, and now have spent lot on calling cc from other numbers since I do not have any other 8 ta sim (definitely not planning for another stupid sim) , today 24th march they dont have the reason for cancellation telling me to wait more. Comeon grow up how many days you need to tell me the reason, cc executive telling me it has been transferred to another team. Till when it will be still in pending mode
During September I received a phone call from a 8ta consultant powered by Telkom. Before the conversation even started I informed the consultant that I am not interested in any contract as I am already a satisfied Mtn customer and I wanted to end the call. The consultant however persuaded me to listen to him. He told me that he does not want to offer me a contract and that I am receiving a FREE Nokia X2 cellphone plus an additional R1000.00 cash because I use so much airtime monthly. The warning lights immediately went off in my head and specifically asked the consultant if he is sure that this is for FREE and that there will be no charges payable from my side. He in turn told me that the only money I need to pay will be a ONCE OFF payment of R280 for the airtime that will be loaded on the phone before hand. I still thought that this whole situation was odd, why would 8ta give me a phone and cash back if I'm a Mtn customer? The phone arrived a week later and I needed to sign a delivery note from UTI couriers. The R1000.00 would be payed into my bank account 21 days after arrival of the phone. Surprise surprise, no R1000.00 was payed into my account. Instead a RECCURRING BILL for R344.66 arrived in the mailbox. I phoned 8ta on numerous occasions to try and sort out this whole situation but instead received no assistance. I have not used the phone or sim card since its arrival and refuse to pay a contract I did not sign up for. Why would I want a Nokia X3 cellphone when I have a Blackberry Curve 8520? The account number on the invoice is: [protected], Cell no: [protected]
Hello Dear
My name is Mariam and i am looking for honest partner if you are interesting please just mail me back through my email address (mariammbaye40@yahoo.co.uk )so we can know each other and from there i will send my picture to you thanks and have a nice day!
Mariam.
Billing
I took a cell phone contract from 8ta on 29 May 2011, the only statement and invoice I received was for May (3 days). The only thing I know from them is a beep from my cellphone (Thanks to Vodacom) notifying me they have deducted what is due to them. I call them every month to remind them to send me the statements but nothing is coming. I gave them street address, postal adress and email address, all that does not help. What I usually get is the promise that the next statement or invoice will be in my post box very soon, which has never happened. If I could get enough money I would ask them to calculate the amount I should pay to cancel the contract because I can see they don't need me as their customer.
Illegal debit orders
Last year sometime, I went to the telkom office in Mokopane (Potgietersrus) and applied for the R 99.00 8.ta contract. They took over 4 months to get back to me. By that time I told the manager at the branch that I no longer want the phone. I’ve never received any unit from them, and also did not sign any formal contract with them. They keep on putting debit orders through my bank. I mailed them on their complaints line. One Afrikaans lady who did not gave me her name, called and said she will sort this out. She never did. I called the call centre now 4 x. Each time the agent advised that this will be sorted. But come month end, another debit gets stolen out of my account. And every time I need to go to the bank to sign documents to get this money reversed back to my account. Each time this will be at a cost of R 30.00. I’ve been unemployed for a while, and I do not have all this money to pay for nothing. Can someone please advise on how to stop this debits going off my account every month?
The complaint has been investigated and resolved to the customer’s satisfaction.
I did not get the right information from consaltant and want to have my money back and contract canceled.
I was told I can phone any time but was not told only 8.Ta numbers .Contract R135 per month but pay over R500
Horrible customer service
This complaint relates to order number: 39685549a, account number: [protected].
My wife applied for the three month free trail offer at telkom longbeach mall cape town. We spoke to ashley tobias. He checked on his system if we qualify for this service and if adsl is available in our area. Ashley said we do qualify and that adsl is available in our area, so we applied. Telkom technician came out and established we need to lay a conduit for cables before we can get service. We went through the effort of laying a conduit. Telkom came out, and laid cables untill just outside our flat, against the wall. Now we are told adsl is not covered in our area. Why were we initailly told adsl is availabe in our area? Why did telkom ask us to lay conduit for cables, if telkom knew adsl is not provided in our area? Why did telkom lay cable, after we provided conduit if adsl is not provided in our area? I made arrangements and plans around the fact that telkom informed us adsl is covered in our area?
The complaint has been investigated and resolved to the customer’s satisfaction.
Late delivery, incorrect account, bad service
I recently ordered/purchased the 10Gig promo that 8ta was offering:
Firstly; 8ta failed to deliver on the sim card (as promised) on time(5 days late).
8ta then proceeded to block my usage prematurely when my they suspended my Internet when my account showed that they were in fact in error.
( Included data:10 GB
GPRS: 2 MB remaining 3070 MB used. )
When trying to resolve this error:
There "helplines" listed under "value added services" on there website are constantly engaged (even though they are supposedly listed as 24 hour services).
When you finally manage to get through, follow the voice prompts and then directed to wait for a call centre operator you have to wait an additional 28 minutes until you give up...
8ta's service is obviously lacking in many regards.
The complaint has been investigated and resolved to the customer’s satisfaction.
My contract has expired, and I sended through a request to cancel my account. The email for cancellation was read on 08-11-2013, but on 18-12-2013 when I phoned to find out when the debit order will be stopped, there was still no record on the system of my request to cancel the contract.
I recently paid for a 8ta sim swap and 8 days later and two visits to the Telkom Direct Tygervally Shop the sim card is still not activated.Let's hope today is the day ."3rd time is a charm" I wish
A cell phone(nokia x201) was delivered to me on 18.10.2011 but up to today the sim card has not yet been activated yet its supposed to be activated within 48hours.I have spent more than R400 calling the [protected] without help. my contact no is [protected]
Discriminate against small business
I have been to your Rosebank branch today to apply for your 10gig package but found out that people like myself who are self employed can not apply because it is mandatory to have a payslip. Another way big business are not helping entrepeneurs and are losing the biggest slice of the internet market in South Africa.
So it is back to mtn and vodacom who was willing to help me now since the 90's without a payslip recognising small and medium enterprises in this country
Sad regards
Brian Rolfe
Incorrect billing
During March my problem with Telkom SA started regarding my internet account, a vsat service. Telkom kept invoicing me for an old account that was suppose to be cancelled as the new account came into effect. The previous account was an SSE (space stream express) account, the new account is an SSO (space stream office) Accounts never cancelled my old SSE account. I kept paying for it on top of my new SSO account. I requested telkom to rectify the situation. It took me a month of calling and emailing several people over and over again. Eventually the new orders division, ie Kim Jean Louis, to be found on [protected] credited my account, after Pumlani of Telkom at [protected] tried to solve the problem. I paid the arrears and I thought the problem was solved, until I read the August invoice! There on page 6 of 6 the account states my rental of the SSE! Please help me solve this problem. I already mailed Kim Jean Louis at [protected]@telkom.co.za on the recurring problem but no reaction.
The complaint has been investigated and resolved to the customer’s satisfaction.
There was a promotion happening in October 2012 where consultants who work for Telkom came to Absa life promoting the ADSL package. The consultants told us that once you signed up, you would not be charged for three months for the activation. Two months later, a tecnician was appointed to install the ADSL at my house, but was not done correctly. i called the telkom helpdesk to find out why they keep charging me for something that doesnt work, and no resolution was provided. Now i have been handed over to the attorneys to say i owe R1200 on an coount that never worked. who must pay for such services?
Iam bitterly dissapointed at this outcome and professionalism of how this has been handled without even finding what the issue is.
i have the same problem and same dates. still not sorted. R2000owing to me, according to telkom forensic credit. relevant departments (located in east london), refuse to acknowledge credit. i have spent a large ampont of cash phonong el office, to no avail, what now? go to police and lay charges of fraud? maybe a good idea.
customer service
My house telephone is out o forder since 4 july 2011. This fault was reported on the 5th of July 2011 and Telkom claim that they will repair any customer fault within 24 hours.
Telkom, without attending to the fault closed my fault code on the 8th of july 2011, however the telephone is still not working. I reregistered the fault on the 9th of july 2011 and today 13 July the line is still not working.
I wonder if telkom still got quality Technicians who can reapir a fault or are they to lazy to attend to clients. As long as they receive our monthly payments to pay these lazy ###fs, they are happy.
I even reported this to Telkom head office with no support. I WISH THE OLD SOUTH AFRICA COULD COME BACK.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm a new customer to telkom and I received my bill for the first time so naturally I have a few questions regarding my statement.Firstly I spoke to a female whose name I did not get she informed me that the system is offline and I must hold on and she kept me holding on for a long period of time which I eventually put the phone down.I then called again and got through to a lady named Linda whom I then asked my first question to, she then informed me that she was not sure of the answer to my question and needs to ask someone else to assist her with my query I then asked her if I can rather speak to someone else and she had the nerve to tell me that I cannot speak to someone else I am only going to speak to her, naturally I got furious as I've also asked her to speak up several times and then I put the phone down. I then called again got through to a lady named patience whom was polite and informed me right from the get go that she cannot assist me but will put me through to the relevant department. Then I got through to a guy named Thomas whom I told that I spoke to two of his and one of his collegues gave me very bad customer service and I then asked him my first question and he also had an attitude problem. I thanked him for his horrible service and put the phone down. I called again and spoke a lady named Maureen who assisted me with exceptional service. Clearly telkom needs to re-look at the customer approach as they are wasting very valuable time and money of their own by letting staff treat their customers with no respect. There are so many people looking for work nowadays and to play with your job like that is dangerous, I'm talking of experience. If a consultant treats one customer badly they definately need to look into it. That consultant needs time out to recoop. I hope I don't expreience this again cause I will make a FUSS about it.
Telkom is utterly useless, there is no service level to speak of and the after service is even worse . Getting through to the call centre is a nightmare and should you be lucky enough to get connected wit an actual person chances are good you will be cut off.This is a prime example of third world service .
wrong billing
I have requested a ADSL Service from Telkom, I already have a telephone port and cables installed, they just need to connect me to the service, which they did, and no installations or cable installations needed. I recieved my first billing and they charged me for the cost of the test call the operator had to make to ensure the line is active and they charged me for cable installations that was never done because it was already there. The operator does not understand that they have billed me over R1000.00 for a service that was not delivered or even nessecary. I wait everytime I phone for 20-30min with no response. I'm sick of Telkom's poor service!
The complaint has been investigated and resolved to the customer’s satisfaction.
damage of property
This morning [protected]) Telkom was working outside our premises on one of their boxes (I saw them threw the window and their bakkie working on the box), as I notice the water going of, I thought it was the municipality doing maintenance on the reserve. When I went out to town half a hour later I saw water on my sidewalk. As Telkom drove over the main water supply. Thank you Telkom I’m not even a customer and you caused damage to my property.
The complaint has been investigated and resolved to the customer’s satisfaction.
Refuse to fix lines
The Telkom cables servicing our company offices were stolen on the 14th of June 2011. Telkom refuses to replace the cables and informed us to find our own way of obtaining telephone services. We are a security company, monitoring alarms and responding to emergencies. We have R100's of thousands of rands worth of equipment depending on a telephone service. We have had our telephone number for the last 21 years - we have stationary, vehicles, advertising boards etc, etc, etc. We cannot possibly think to change it all...! What to do?
The complaint has been investigated and resolved to the customer’s satisfaction.
Complaint regarding my new contract
Good day
I would like to log the following complaint regarding my new contract. I received a phone call from a consultant who sold all the benefits and conditions to me.
According to my knowledge the following was said:
I will receive 25 mb for free every month to use
I will receive 130 minutes for free any time
I will receive 50 sms per day
I will receive one free phoning on landlines
I will receive my contract with the conditions on delivering of my phone
After receiving my phone I noticed the following:
Only 10 mb available as per sms received?
Free minutes – 11 minutes to other networks and 55 minutes from 8ta to 8ta?
Didn’t receive any sms on my sms availability?
Don’t have a land line – that’s ok
I didn’t receive any contract or documents on delivery of my phone.
If it was said that the free minutes will only be from 8ta to 8ta I would definitely not have considered taking up the contract!
The complaint has been investigated and resolved to the customer’s satisfaction.
FRAUDULENT CONTRACT! I have an 8ta contract and phone of around R417.50 p/month which my wife uses for her business (for the free landline number). During January a telephone marketer called her and she was polite enough to listen to him, but she also refused the contract he was marketing. The next bill we received in February stated that the contract has been changed to R1266.50 p/month with an addisional R1700 penalty for changing an existing contract! No communications or new phone, just the new fraudulent contract and lots of extra costs. We have made many calls to numerous people, also stating that no person besides myself has the authority to change the contract in any way, and to date it seems "the problem has been resolved" but "the case is still unresolved". (Can anyone explain?) In the meantime our bill keeps heaping up with no phone service. We have not received one call or sms from 8ta in regard with this problem, except the single sms informing us that our original contract is reinstated and all costs refunded starting 1 April. Big joke on us. Nothing changed and when we called 8ta again the case was still unresolved. WE did not call anyone or bother anyone at all. How did we land in this?
i baught my son the huawei s7 slim tablet for christmas.he then put in a pattern lock.he forgot the pattern and locked the tablet itself.we have spent the last three weeks on the internet trying to fix it.i wrote a email to huawei in chinathey sent me a email back saying that the network provider must unblock the tablet.we then phoned 8ta and they tell me there is nothing they can do because the sim is not blocked.we then phoned telkom and they said they wanto send it away.i ask you how can i pay for something that cant be used.
I wonder if it is the correct way 8ta is advertising their products. What you get when you enquire from their stores is very different from what they advertise in the media. Can't the Advertising Board help us with this?
I would like to comment on the same topic.I took out a contract and is not satified with the service I recieve from 8ta.The phone they send me was an AG NITRO, I cant access internet, I cant recieve any MMS.I would like to know why they send me such a phone.Please tell me where I can send this useless phone.I contacted their Call centre but to no avail.PLEASE SOMEBODY HELP ME.I JUST WANT TO GIVE THEIR PHONE BACK TO THEM!
8.Ta service sux I've email them phoned them half them don't know what they talking about not one person has got back to me I took 20 gig R299 the speeds are very bad and connection keeps dropping after they told and showed me on the map I got 3g I took it out on the 26th sunday at pavilion I'm going to put it all over the internet and facebook
Complete stupidity
I was interested in 8ta's new bb contract. I phoned 081180 to apply. The woman that I spoke to was incredibly unhelpful. She told me that 8ta staff do not have the right pricing of their blackberry contracts. She advised that I should call one of their providers, mobile talk. I phone mobile talk and spoke to an incredibly helpful man. He explained that mobile talk have absoloutely nothing to do with telkom or 8ta, they are a virgin service provider and only provided virgin deals. He explained that due to a high volume of calls for 8ta customershe had been proactive enough to find the correct number for me to dial. Out of kindness to telkom 8ta I thought it was extremely important that I let 8ta the incredibly huge mess up they were making - pointing their business to their competition. I spoke to lerato who refused to help me as I did not have the name of the orignal person that had told me to call mobiletalk. She also refused to give me her surname and her superior refused to speak to me. I will never, ever, ever use telkom or 8ta as a service provider again - how utterly embarrassing for them - and am now calling virgin (As instructed) , will sign contract with them.
I queried about a BB contract, they approved my wife, and then 2 days afterwards said the contract has been cancelled... then a week later phoned us to come fetch the phone. When we went in to fetch the phone, it was once again cancelled. We then asked them to terminate said contract. That was in Sept 2011, we then started getting invoices for the contarct in October 2011, every month since then we go in and query, cancel the contract as we do not have the phone! They have tried to withdraw money out of my wife's acc. every month since then - They are utterly stupid, they cannot even fix a mistake on their billing side... I have to resort to legal action now, as they also refuse to answer e-mails or calls from me. They should change their name to 8ters Kak !
We will now have to change bank accounts, because they keep changing amounts on debit orders, and we cannot block them.
We cannot even get print outs from their system, because they say it's private and confidential to their company...? Do they obviously have something to hide...? Pathetic company... I was and will always be a VODACOM CUSTOMER ! AT least they sponsor sport and other events too... 8ta does sweet f@##@ All !
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6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
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This guide is designed to assist you in effectively filing a complaint with Telkom SA SOC on ComplaintsBoard.com. Follow these steps to ensure your complaint is well-documented and submitted successfully.
Overview of Telkom SA SOC complaint handling
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Telkom SA SOC Contacts
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Telkom SA SOC phone numbers+27 123 112 186+27 123 112 186Click up if you have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number 633 633 users reported that they have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number Click down if you have unsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number 401 401 users reported that they have UNsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number
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Telkom SA SOC emailsinfo@telkom.co.za100%Confidence score: 100%Support
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Telkom SA SOC address2nd Floor, Telkom Mobile Building, 92 Oak Avenue, Highveld Park Centurion, South Africa
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Telkom SA SOC social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 08, 2024
Most discussed Telkom SA SOC complaints
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