Telkom SA SOC
Reviews and Complaints

On 23 June 2016 I moved house. On 06 July 2016 I went to the Montana Telkom branch and stopped the service. The reference number they gave me is A12520273. The invoices kept on coming and I phoned and emailed numerous times to resolve the matter. In March 2017 I was handed over to NICS. I talked to Ralph Moatshe ([protected]@nics.co.za) and send all the information to him. He said that the case was resolved. I got more invoices. Phoned Telkom again, talked to Zimasa Jacobs ([protected]@telkom.co.za). She said the case was resolved. Now I am handed over to nudebt. This is reflecting negative on my credit record and I do not know what to to do! Please help me!

Its been 3 weeks now. Ive made a payment and you deduct another payment from my account please iam begging you to just reverse my money back into my acount it was a double payment. Why is it that no one comes back to me with any solution about my money. Iam fed up with this. This not the first time i ask help about my money i need it. They deduct a 678 which is fine when i have already pay a 449 rand into their account. So i need them to just reverse the R449 back into my account. This is what they sent me on 3 July 2017.

Dear Customer, Your query with be attended to.
Your Case number is20917112

Telkom SOC SA
Jevon Gordon
[protected]

The worst bunch in the country

I posted a review on 18 July 2017 and still no response from this incompetent bunch...

Further to my review which I have again added to this review is that now for 7 months straight, I yet again get the incorrect invoice with incorrect amounts on my account sent to me...

The first post, posted 18 July 2017

Telkom is not even worth a single star

I am the CEO of a telecoms company and have been dealing with Bluetech Retail, a reseller for Telkom as well as with Telkom. Both as useless as each other in my view.

I have over the last year dealt with the following people:

Christian Naude( Bluetech Retails ), Sharnie O" Brien, Corrie Liebenberg, Bianca Klein, Erica Potgieter, Marygold Makgupya, Sonia Heunis, Megan etc, all from Telkom.

I have a fair sized account being a business and have a mobile account of around 26k per month and a fixed line account of around 9k per month.

I advised the mobile side of an issue on our account in December of 2016, emailed Bianca Klein, this was eventually and I hope finally rectified in July of 2017...this kind of service leave alot to be desired. I had even been charged for service I had never recieved, this makes me think how many thousands of other South Africans get charged for a service they do not have.

I experienced the same issue on the fixed line side and was being charged incorrects amount which were explained in an excuse that the system has pre-loaded pricing...so this essentially means that a reseller gets a pricing list which does not correspond with the Telkom system and this is totally unacceptable!

There seems to be absolutely no communication at all and reminds me of the blind leading the blind...

Earlier in this month, Telkom was supposed to pass credits on our account and its seems yet again as though incompetence is the flavour of the day as we had now had services suspended altough our account is supposed to be up to date...

This seriously is a joke and the problem at hand is that all those names of people listed seem worthless as nobody seems to be able to do anything, I have said it from the start and will maintain to say the following:

Zero the account and then re-invoice the account as if its a brand new account and that should sort all the current issues out.

I get told this morning that the account is suspended not due to lack of payment but due to the fact that the packages were incorrectly loaded by Telkom...

Telkom is now resulting in us losing income, tarnishing our brand name and causing our clients to be without services.

I would like the email addrwss of Sipho Maseko or any of the other executives as this is unacceptable and it is high time that the Board of directors at Telkom are made aware of this fiasco or circus called Telkom or Hellkom that they supposedly direct.

Service is non existant, the client means absolutely zero to Telkom...

Remember, without the client, Telkom would not exist!

They supply incorrect equipment at installations and we are still waiting for these routers to be replaced, we have been waiting for over a month now.

I have all my corresponding emails between all the names listed and will most gladly furnish them to you on rquest, I am also prepared to send these to the Sunday Times as well as My Broadband, Your Telkom Facebook site and any other medium of social media.

ENOUGH IS ENOUGH!

We only spend R35000.00 per month with Telkom which totalls about R840 000.00 over 24 months, so essentially Telkom does not care about us as a client, if they did then I am sure that they would take us seriously.

Its time for the public to stand up and be heard!

On the 1st July 2017 I logged a fault with telkom, I had no internet connection.
I was given a fault no: 990952.
On a follow-up call to telkom I was told the fault had not as yet been attended to.
Subsequently I made another call a couple of days later, to ascertain the progress made, I was informed that the had been a line break and was enjoying attention.
I made another call a few days later and was told that the fault (a broken cable) had been repaired but static had been detected and would be seen to.
Another call to telkom I was told it was repaired.
On the [protected] I spoke with two people and received two different stories, the first being that the cable had been repaired and the matter closed. The second rendition is that the cable had been stolen and the technicians were waiting for the necessary authorization to replace the cable.

Thank you for making contact with us This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback. We really do apologize for any inconvenience caused to you. Your reference number is: AI2809804 Regards Launa Telkom Social Media Team
After numerous emails to idirect and calls to the customer services I am continually told that I have never had internet yet we are still being debited monthly for interner which we dont have as we cancelled the lines - TELEPHONE ACCOUNT TELKOM SA [protected]-8 is the annotation on the debit order.
The connection letter states account number TIN1268963. To date nobody has got back to us and we hope Telkom will have the decency to refund the bank charges.

We are experiencing endless problems with our internet, it works well for a day or two then is very slow, we can't even access our mails and all, this is a real nightmare, telkom is not resolving this issue, this is being going on for a few months now. it has impacted our day to day work. this is really getting annoying now! please get your act together and sort this out

Good day,
I want to cancel our Wifi contract with Telkom. After so many mails, phone calls. No one help me! When we received the wifi in Febr 2017 (30gig - per month) within 11 - 15 days, all data is finished. I did phone Telkom and lodged a complaint. They've send me a print out on data usage. (the person that helped me with this print out, said that he can see there is absolutely a problem with the data usage. - he is a technician). Specifically there was data used (12gig) on a Monday when we were at work. Only my fiancé's phone is linked to the wifi and his laptop. But the laptop was switched off every night before we go to bed.
In March I phoned, emailed, "chat on Telkom site". To request to cancel this contract.
No use for us to pay for data that we cannot use.

I am NOT happy with Telkom service. I will attach mails, any correspondence between myself and Telkom.

They reply once a while on my request. I needed to take a days leave to sort out this Telkom issues. And they could not help me.

I really just need this contract to be cancelled. ASAP please!

9 working days to resolve a case

my mouth hung open when she said it takes telkom mobile 9 working days to resolve a case. But let me start at the beginning.

27 jun 2017 I loyally paid my account
30 jun 2017 telkom debited me for the amount I'd already paid
1 jul 2017 I had the unauthorized debit reversed

everyday since then automated calls and smsses about my unpaid account but each days call to the telkom mobile call center it gets confirmed that the account is up to date and they're escalating it for rectification

18 jul 2017 telkom mobiles debited me again which failed and so my bank too now penalized me

How many people a month get *****ed over by telkom mobile that they take so long to rectify there errors

Good Day

Every month my debit order is on the 20th, I went out of my why to EFT my amount due 4 days before debit order, bit my line is still getting suspended.
I am calling the customer care line every month, some of your employees is excellent like Zama, they understand my frustrating situation and does help me to reconnect my line within 2 to 3 hours, that is only the one time
So if she can arrange that my line can be activated in that time period why cant the other employees of telkom do the same.

Every month my line is getting suspended payments is getting done before my debit order but still i sit with this problem every month.

I am paying for two line R4000.00 a month not late payment but 3 or 4 days before my debit order. Every month i have to phone and explain and explain and fight and beg to activate my lines some times i wait 7 to 14 days before my line is activated but im paying so much monies every month and i am staying in telkom mobile agreements but telkom is not staying by their agreement. I want to cancel if this issue is not fixed. and if i cancel i will not pay for anything because i am not breaking the agreement as telkom is breaking the agreement. I dont want to but telkom is not giving me a choice i need my line to run mu company without that i can not affort to pay for anything is my bread and butter

[protected]@inkwe.co.za

3 weeks ago my mailbox, that I utilized for the last 10 years, was hacked.I reported telephonically and was advised to send a email to [protected]@telkomsa.net, with as much detail as possible .I did as advised, and for the last 3 weeks they kept on beating round the bush and blaming me of being a spammer. As a IT professional myself I know how to secure my devices, and always access my email via our secure corporate network.I cannot believe that after 3 weeks my account have not been restored, their online /Facebook support team have been battling for the last 3 weeks just to reset the password and grant me acces to my emails .This is really pathetic service, and I regret the day I opened this account 10 years ago.

Ok, I am at my wits end here, hence I am copying in every Telkom address I have listed.

Can someone please assist in cancelling this contract!

Ntobe – I have requested multiple times for you to call me as you have sent me an sms stating that legal actions will be taken against me if I do not pay the R310.46 balance after you have made your calculations. According to me your calculations does not make sense to me.

I have contacted the contact centre where I was given reference # [protected]. The Team manager Vuyo could not understand why I am being charged as my last payment was made on the 07th of April 2017 for a Final amount of R463.36. This was the “one month cancelation notice”. This did not make sense to her either.

Can someone please assist with this matter?

How is this treating the Customer fairly?

Again, my mobile is [protected] if you need to get hold of me.

Ayesha

On 28th April we received a Telkom line and uncapped DSL as well as a telephone number [protected]. Around 3 days after the receipt of the ADSL Router and login details, the lines in the area were stolen. We waited for around a month and still no services were received. On 20 May 2017 we complained to the branch in Eastgate (Case number 2106171) and were told to bring back the Modem the next day. We consequently did that on the 21st May and gave it to the branch Manager, Lebo Enele, whom assured us that he would personally cancel this retrospectively. So we have been sitting without services since that time. We consequently got bills, but these were discounted due to the fact that there was no service in our area due to stolen lines. On 3 July an amount of R175 was deducted off our account. After calling, they informed me that the service had not been cancelled. Once again we got hold of the manager and on 12 July at 11h05, I received a call saying that I will be receiving a refund and that the service is being cancelled retroactively. on 15 July 2017 I received an SMS saying that the full amount of R806.16 was going to be deducted off my account via debit order. After trying to find out what;s going on, it seems that the dispute has been cancelled by someone there and the line and contract is STILL not cancelled. I am sure that as a consumer I would be protected under the act. I still have no equipment. I have not used the line as I didn't even realize that it was active. The promises made to me by managers seems to have been lies. I need the service cancelled as from 28 April as the service was not provided to me as was promised. The retroactive cancellation was promised to us by a senior employee and the equipment was taken back by the Telkom branch. I have requested the cancellation numerous times after and including the 20th of May. That's more than a month's notice for the line.

Hi

Sorry but your e-mail is the only email address that I can find for Telkom. They don't seem to have an e-mail address for complaints, I wonder why?

My name is Harold Price.  ID number [protected].
I first placed an order to upgrade to fibre optics at the 94.7 cycle expo in  November 2016,   and since then I have placed numerous orders with Telkom approx. every 3 weeks as I keep getting phone calls asking me to up grade to fibre. I tell them that I have alrady  placed numerous orders since mid November last year, but they say they cant find the paper work.

On the 5th July I again placed another order with a so call call centre operator. the order ref. number is 0-2017/07/05 and on the sms that I got from Telkom it says if I have a query I must phone [protected] but when I phone that number I am told they cant help me and I must phone 10213, has anyone at Telkom ever tried phoning 10213 they just keep you hanging on.
I am so fed up (and that is putting it politely) with Telkom all I want to know is when will someone come and install a 10mb uncapped fibre line at my premises, 27 Malibu Gardens, 53 Kamassie street, Moreleta Park. but I an told by the Telkom call centre that they have the wrong address but when they read it back to me it is the correct address. The next phone call I get from Telkom or I want to hear is a date that they are going to install the fibre.

Please sort this out as it has been going on now for 8 months

--
Harold Price
[protected]

Account no [protected]
ADSL account of R79.00 per month
Telephone number is [protected] - this number is in the name of my landlord John D Rowbottom. I have responsibility for the ADSL account, as per the reference above.

I paid R7, 900.00 rather than R79.00 over two years ago and have made numerous attempts to get this over-payment refunded. Every time I try I go through an interminable process; firstly to prove that I'm responsible for the account and secondly to get the over-payment refunded. Each time I reach the stage where the necessary action has been taken and the re-payment to reflect in my back account with 10 working day - according to Telkom. Each time nothing happens.
I'd be grateful for your assistance.

Many thanks and kind regards, Fiona McInnes [protected]

I took a space-stream home contract for a period of two years. The term was to pay for the infrastructure/installation and service. When I took the contract, I had two options, either pay the amount upfront or pay it over two years. I opted to pay it over two years. The two years came to an end April 2017. However, Telkom continues to bill me. I logged two disputes to resolve the matter. The first dispute was resolved by crediting my account, however, the balance I paid did not make sense (service I used-phones, internet, etc.). The account was again billed the following month. I consequently logged another dispute. The dispute was closed and the problem was not resolved. The resolution was that an email was send to the person responsible to sort out my account. The account was not sorted and I received no feedback. The following month, I was billed again, now with the accumulated costs from the previous month. I contacted Telkom to enquire further and complain. They then logged another dispute-this now being the third dispute logged for the same issue. I am not happy with the service I am receiving from Telkom and would like this to be resolved. In the two years I had this contract, I paid the monthly fee diligently and did not miss even a single payment. Due diligence and attention should be given to accounts, one cannot be billed falsely. If I can help it, I will endeavor not to use any of the Telkom services in future.

Good day Re: cancellation of [protected] I cancelled this services/number on the 30 Nov 2015 and have the Documents showing the cancellation was done. while on Leave in January 2016 a collection Agency for telkom contacted me and claimed that there was an outstanding amount on this account . It was established that the cancellation was only processed in March and the confirmation of receipt of that cancellation was acknowledged and it was confirmed that the account was correctly adjusted. Now I recently am being harassed by another collection agency Blake Collections claiming that I have never settled this amount . Again I had to get all my documents toghether and paid a visit to the Telkom offices in Greenstone who called the accounts department where I once again had to send in all the proof of cancellation. I am still being called by this collection agency and would just like to get closure. I have settled the...account!

On the 28th June I logged a query to fix my telkom internet line which is down. I have been waiting for 3 weeks for this line to be fixed. Everyday that we call they tell us it's being fixed. I even explained to numerous consultants and managers that I use this line for my business. However to no avail.

It took telkom over 5 days to even assign the problem. Then no one ever notifies you to tell what is happening with your problem. They told me first the pole is stolen, then the line is damaged, the cables are stolen, the bulb is damaged and now it's reassigned back to a technician.

My husband called yesterday and was told that no updates are loaded. So one whole day telkom wasted not fixing my problem. It is going to the 3rd week now without internet and it is costing 3x what I would pay for my internet to be able to do my business.

Telkom gave me an integrated sim that only had 2 gigs on it which lasted me half a day. They can't give us a turnaround time of how long this will take to me fix which is utter nonsense as I come from a customer care background and by law you are supposed to give clients tat. Cables getting stolen should not be a new issue for telkom and in fact they should be looking at ways around this issue.

I only have this contract for 2 months & I don't want to be with this company for a further 22 months as the service is shocking. They do nothing for their clients.And when we call to find out what is happening with our problem we get told it's being worked on which is lies as one whole day yesterday was lost doing nothing to fix my problem.

Telkom needs to reimburse me for all the data that I needed to buy while waiting for this problem to be fixed and they need to give some data while I wait for this problem to be resolved.

After so many years of doing business it shows they are not a reputable or respectable company. They do not care for the needs of your clients.

I look forward to what you have to say in this regard.

Very angry client

Devona Mandri

It is with great misery that I have discovered that government run websites such as Passport Applications, Visa Applications and now Telkom do not acknowledge Apple Mac browsers and return the 'Not Found' page. Banking transactions do not work if you are operating on a Mac OS (UK Visa applications).

I cannot remotely access my Telkom mail server at the moment and with some weird chain reaction the UK Visa office (because I cannot pay from a Mac computer on their site) needs this login details to proceed with my application.

Telkom has been incorrectly billing my account with their 10 mbps DSL data for the past four months.

I have visited their stores, called numerous times on their customer care line and I have submitted cancellations forms to their email address ([protected]@telkom.co.za) just to remove this error.

I have just received my statement for 12 July 2017 and Telkom is still charging me for their high end data which I do not receive. Furthermore the infustructure in my area does not even support data of up to 3mbps.

The telkom technical department (as a result of my numerous calls) confirmed that no data is sent by telkom to my line.

This does not make sense!

Hi, I am Leepo and I have a contract with Telkom.The price billing of my router is R160 including insurance.Starting from the four/4 month back Telkom has be over charging me.The first debit order was R600 and I reverse the debit order. And when i consult with their operator you spend the whole waiting for one if you try the online option he/she will ask you how can we help you the moment you start explaining what's the issue they don't respond back.
As am speaking now my bill it's standing on R1700 going to R2000 surly.
Every month end I am going to the back and reverse debit order.
I have been explaining that I lost the router. It looks like no one has been listening to me.