Temu
Reviews and Complaints

I recently purchased a total of 10 items from Temu (temu.com) and unfortunately, my experience was far from satisfactory. The quality of most of the items I received was poor, as they were made from cheap and flimsy materials. To make matters worse, I received my items in a bag that was smashed, almost everything inside was crushed. What's ironic is that the company claims to be eco-friendly, yet they use plastic bags for shipping. This really makes me doubt their authenticity.

As if that wasn't enough, the order aggregation process also proved to be a major setback. The company kept my order sitting in their shipping facility for five whole days before it was finally shipped out. This, coupled with the time it took to reach my location, meant that my order arrived quite late. This experience has left a bitter taste in my mouth, and I have made the decision that I will not be purchasing anything from Temu again.

Upon opening the package, I noticed that the packing on the items was scuffed up and dirty, which was quite disappointing. To add insult to injury, customer service was also a letdown during chats, as they did not answer my questions and instead gave random responses that had nothing to do with my queries.

Words fail to describe my frustration when I realized that two of the items I purchased simply did not work at all, despite showing no clear damage on the packaging. I had bought these items to give as gifts, but the condition of the boxes looked as though they had been pulled straight from a dumpster. It really put a damper on my gift-giving plans.

Looking back, it's hard to see the extent of the damage in the photos I took, but everything was dented and crushed. In conclusion, do yourself a favor and save yourself the time and hassle by not placing an order with Temu. Their poor quality items, slow and unreliable shipping process, and sub-par customer service simply aren't worth it.

I recently had an experience with temu.com that left me feeling extremely frustrated and dissatisfied with their customer service. I had placed an order for a jacket which unfortunately turned out to be too large for me. Without any hassle, I placed another order for a smaller size that fit me perfectly. The process of ordering the jacket and receiving it was seamlessly smooth, but the real trouble began when I tried to return the larger size which did not fit me.

TEMU customer service provided me with a return label to send back the jacket. When I dropped the package off at the post office mailbox, I assumed that everything was in order and it would be processed accordingly. However, the package never reached its destination and was declared missing. I reached out to TEMU customer service who apologized for the inconvenience and informed their supervisor about the issue. Sadly, this was only the beginning of my ordeal as nothing more came of it.

I contacted TEMU customer service multiple times and every time, I was provided with the same response that they had forwarded my concern to their supervisor. I even filed a missing package claim with the post office twice, but to no avail. The package had never been scanned and could not be traced. It seemed very likely that there had been something wrong with the label I was sent.

Despite my frustration with the situation, I have to admit that I would have expected a more proactive approach from TEMU in resolving this issue. I understand that returns and exchanges can be a headache for companies, but as a customer, I had already paid twice for the same jacket. I believe that as a company, they should take responsibility for items that are lost in transit due to the fault of the return label provided by them.

I urge anyone reading this to think twice before ordering from TEMU because their customer service is abysmal. It is not worth the trouble and frustration that I’ve had to endure in trying to return a product. They may say they take your concern seriously but words are meaningless without action.