Tesco
Reviews and Complaints

On 16th Mar 2011, I bought a One Month Contract SIM from Tesco Mobile worth 10£ (500 mins & 1000 texts) over the phone. I used my aunts card because I had no bank account at that time. The SIM arrived on 18th when I activated it using an online procedure. 10£ of first month were charged upfront from my aunt's card.

On 11th I received an email of my bill that included the second month's contract as well. Thats when I came to know that they have set my billdate to 9th.

Since then, I have been in constant correspondence with them over the phone and emails and they do accept that I have been missleaded/miss-sold but but they are simply refusing to accept that a ONE month Contract has to end after one month even when No where on their website (from where I initially saw and selected this contract) do they say this is a rolling contract and the bill date will be set to 9th. I did not even receive any prior documentation from which I could have guessed that.

I am writing to complain about an unpleasent experience within a Tesco Express store located in Battle Hill, Wallsend. I entered the store with my family on the way home from work and was hoping to get a bottle of alcohol for myself. I wasnt greeted, or even looked at barely but the cashier could see that I had no items from the shop and was waiting to ask for some alcohol, she then bluntly said I had to use the self service machines, did not explain why, I remained in the cue as I obviously could not use the self service machine without anything to purchase. The cashier then asked if she could help still no eye contact involved, i asked for the bottle of alcohol she then understandably asked for id, I went to hand it to her, she then asked if my ' friends' which was my sister and cousin, had any id I then stated no they did not, she then said she couldnt serve me, with no explanation, I was confused and felt belittled at the fact she would not serve me I also felt embarresed. I then stated if i was with my mother and she was getting herself some alochol would I then be asked for id? she did not answer and started laughing with the other member of staff. I felt so victimised and left the shop feeling a mixture of emotions. How can somebody so rude have a job? i am disgusted at the fact a member of Tescos, a well known supermarket could even employ bullys.

thrilled to here buy one get two free easter eggs been in every day for a week no eggs just signs saying
buy one get two free just a excuse to get us in store so time to shop at another supermarket been
shopping at tescos 30 years

On 24/12/2010 did my shopping at Tesco Perivale (Hoover building), security turned up to me and start abusing me of eating they're donuts:
Said:
Had empty package on front of me and said:
Either you pay for it or I call to the Police!
I said:
I have touched or eat it, and said call to the Police or I will myself!

He call to the police, They've arrived!
Policeman asked security to see Video, were they can see me eating!
Security said non of the cameras in the shop are working for some reason, so we can't see the video!
Police man looked at about 20 cameras above us and said you mean non are them work?
Security said sorry the're don't!
Store manager turned up and said that I've eaten there biscuits or don nuts and banned me from the store without actual prove that I did!
I called to Head Office, and they said they can't help and that I should write to Store manager about this issue, but he said I stole the're biscuits so how can I write to him?!

People please explain me how can that be, and help me to do something about it!?

Kind regards,
Alex

This is a mini food supermarket and petrol station.
It has apparently always employed imported west indian labour on the checkouts.
Their attitude is they work there for their own benefit not the customer.

I got fed up with searching the web for a Tesco complaints department, they don't have one.

Which is surprising because of all the supermarkets this is the one that I hear the most derrogatory remarks about.

HI, i want to make an official complaints about Pizza Hut Delivery from Tesco, Mutiara Damansara.. Yesterday around noon, i placed an order for 2 Large Pepperoni Pizza.. 1 and a Half hour later, the delivery boy arrived. Without saying sorry for being late, the boy can even be sacarstic by asking "Banyak Kereta, nak satu, boleh? (Can i have 1 of your car since there's lot of cars here) When my family had our first bite of the Pizza, we was shocked because the taste was completely different. It tasted more towards Curry Pizza. So we make a phone complaints to the HQ and then the Pizza Delivery from Tesco delivered replacement for it.. 2 Hours later only they arrived.. Once again, LATE and the Pizza already cold.. This time, the the bread of the Pizza was so hard. Its like eating 1 day's old pizza.. But we just ate 3 of the slices from the whole 2 Boxes since the rest of the family members not into it anymore. The next morning around 4 a.m while sleeping, my family members that ate the pizza including me had a stomach ache due to the Pizza.. And its 100% Positive from the Pizza due to the outcome. It lasted for almost 4 hours of pain. Here, I would like to take a serious actions against them. Its like they sabotage us after we made a complaints about the first delivery and later on, send us an old Pizza.. We are truly disappointed with Pizza's Tesco Quality..

I was very disappointed with hp photo center at tesco puchong, malaysia!

I spent a long time to edit my photos with self-service pc (many pieces of 8x10r), and finally the hp staff told me the printer for bigger size was down! No sorry from the staff but the response was “because you didn’t ask so no will tell you anything!”. This made very disappointed! I have spent an hour!

I told the lady staff: if service not available, hp/tesco should put a note saying the printer down in front of every pc so the user will know!

Very poor attitude of hp store tesco puchong!

Saya mewakili beberapa sm yg lain ingin membuat aduan akan perilaku dan perbuatan biadap sgm mr. prem kumar. sgm ini baru saja ditukarkan ke store rawang beberapa bulan yg lalu. tetapi dalam masa tak sampai 2, 3 bulan dia bertugas 8 sm telah meletakkan jawatan dan 2 tm juga telah meletakkan jawatan, perihal sikap nya yg terlalu kurang ajar dan tak hormat org. di sini saya nyataka apa yg telah dilakukan oleh mr. prem terhadap kami.

1-satu ketika semasa sgm memanggil saya didalam walkie, saya kurang dgr dan jelas, lalu sgm menjerit dan ckp, kalau saya tak nak kerja, keluar dari stor ni... didalam walkie talkie dgn didgr oleh semua tl/sm dan duti manager. malu dn marah saya bersemuka dgn sgm ini.. kerana rasa maruah saya dimalukan.

2-sm ila dr hardline pernah dilemparkan brg oleh sgm semasa membuat morning walk, malah saya pun dh pernah kena... saya hanya mampu menanggis. malu dilemparkan brg, ditenking depan staff dan contract worker. dimana status kami sebagai manager?

3-kami sebagai sm wanita selalu dimaki oleh sgm tak kira tempat, walau didepan customer. baru-baru ini sgm memanggil saya seorang perempuan yang tak guna. sapa dia untuk meletakkan tempat saya dibawah... sgm kah itu.

4-sgm prem juga selalu membangga-banggakan kuasa yg dia ada, selalu ckp saya sgm, saya boleh buat apa saja. kamu semua hanya sm saja. malah kami diugut dgn warna bonus. kerana dia ckp hanya dia yang akan tentukan sama ada kami layak atau tak untuk mendpt bonus.

5-sikapnya yg terlalu kurang ajar, biadap, pilih warna kulit, membuat kami semua hilang respect dan hilang sabar dn sm kini mula buat prangai... ponteng keje, sebab tak mood nk kerja dibawah sgm gila ni. kami semua memang dh tau perangai buruk sgm prem ni, sejak dia dr stor lama... tapi hairan kerana tiada tindakan diambil keatas dia..

6-tldp - lebih baik hapuskan saja... di rawang sgm tak pandang tu semua, staff yg baru naik tl tak sampai 2 bulan dh dinaikkan jadi sm. bagaimana tl yg sedia ada, yg menanti peluang kenaikkan...? sebabnya, warna kulit... terlalu byk perkara yg tak betul terjadi di stor ini.. staff semakin lama semakin ketandusan, kerja staff kami juga lah yg terpaksa lakukan...5 sm telah mencari pekerjaan yg baru, saya sendiri telah ditawarkan kerja di sebuah hypermarket.

7-jika keadaan berterusan, tak mustahil, rawang akan jadi mcm bukit indah.. saya sayang tesco, sebab saya dh berkhidmt di tesco selama hampir 10 tahun semenjak pembukaanya di puchong. kami dh tak ada jalan lain. hanya ini harapan terkahir kami. jika benar ruangan ini adil dan dpt menyelesaikan masalah, bantulah kami. kami tak mau prem kumar di stor kami. cuma satu persoalan, adakah hak kami akan di dengar, kebiasaanya hal yg membabitkan sgm, akan senyap begitu saja, kerana apa? kerana dia sgm, dia ada kable, dia rapat ngan org atas... kami ni sapa? tapi kami cuba juga dgn harapan kami akan mendapat khabar berita yang lebih baik dan melapangkan hati kami.

8-kami semua nk kerja dengan gembira dan tenang, tak kisah kerja lebih masa, asal kami tak kena kacau, kena maki, dan mcm2 lagi...

My car wouldnt start this morning due to a flat battery. I rang Tesco breakdown and told them I`d broken down, man didnt ask for any details of my situation just about my policy etc. I had changed car since renewing so was put through to another department to change my details, I was on hold for 15 mins then the lady I spoke to said she`d contact Greenflag and get someone out to me. 45 mins later nothing, rang back spoke to different man he said no mechanic had been sent out, took my details, couldnt find my policy said Jones was a poular surname so he`d run a check and ring back, waited another 45 mins. No ring back. Rang a 3rd time, got different lady, was really upset and angry by now, she put me through to someone else, who put me on hold AGAIN!" So I hung up looked up Greenflags number, which is freephone -Tescos wasnt and sorted it myself, man said they had wrong details but could do me tempory one, job done HOORAH!
The reason I felt the need to write this was Tescos staff complete lack of concern, I was so upset the 3rd time I rang I was nearly in tears, At no point had ANY OF THEM asked me where I was broke down, for all they knew I couldve been stranded on the Mway with young kids in tow. If they couldnt find my details why didnt they suggest I phoned greenflag direct or at least offer to send someone out that I`d pay for until it was sorted? I rang them at 10.30 and was put on hold/ asked to wait for someone to ring back til 12.40 when I thought enough was enough and rang greenflag myself.
They claim they`ll get someone out to you in 30 mins, huh! I was on hold longer than that.
I will NEVER use any of Tescos own services again. Be warned everyone!

i have reported a this few times to tescos by email, but still parents will insist on putting there children in side the shopping trolleys where food goes not only is this very unhygenic put dangerous for the children if they stand up and fall out . whe will this finally be stopped parents letting there children sit in the shopping trolley where food is placed ? some staff see this but say nothing to the parents with children sitting the trolley where food should be only why ?

My friend am I bought the meal deal on 10th february, 2010. I forgot to buy my chocolates. We both checked our receipts. She had bought all the items, but she was charged full price for the items. We both went back to the store that evening. I wanted my chocolates and the £9.74 refund for my meal deal. They refused. My friend told them that she had bought the whole meal deal package but she was charged the full price and not for the meal deal. The staff told her that the chocolates were the wrong ones and they also refused to reimburse the difference. On principle, she returned all her 5 items for a full refund. I, on the other hand, wanted thes items for my father.
My other friend told me that the same thing happened to her earlier that day. She insisted that she saw the manager. She got her chocolates and the difference.
She took me to the store the next day and stood her ground. They scanned the items I had bought, and gave me £9.00 and my chocolates. It was short of 74p and my friend had to use a calculator in front of the staff to prove they owed me an extra 74p, which they then reluctantly payed me.
I feel that they had made a mistake with the deal that they were offering, wrong chocolates on display and paying full price for these items, and if we had not checked our receipts, we would not have noticed. They chose to treat the same complaint differently with different customers to cover up as much of their mistakes as much as possible.

Today I checked in an website and found that recruitment process is going on in tesco hindustan service centre, # 81& 82, epip area, whitefield, bangalore, karnataka, india 560066. The following link gave me the information:
http://www.efreshers.com/jobs/tesco-recruits-freshers-12.html
I called the board number of the company at 91-80-[protected] which was provided in the advertisement. The receptionist made me connected to the concerned lady priya nair. I asked her about the opening but without replying she disconnected the phone. Again I called the reception and they made me connected to priya nair. I asked her whether she disconnected the phone or it got disconnected. She asked me who made me connected to her. I replied her and she again disconnected the call doing a bad behavior.
I am lodging a complain against priya nair and I am asking the question to the concerned company that why they give the contact number of such persons who even don't know how to respond a job query and they are so ill behaved? They should sit in gutters not in polished companies. Are we beggars or job seekers?

Clearly displayed at the point of sale - Frozen diced lamb, was £2.89 per pack, offered at two packs for £4.00.
After queueing at the checkout for over 20 minutes the amount scanned and charged was at the previous price, ie: £5.78.
To rectify the overcharge I had to join another very long queue of disgruntled customers at the inadequately manned 'customer services' counter to gain the refund due. Every customer in that queue was there for exactly the same complaint of overcharging on the particular items they had bought. In every case they had been charged the original price at checkouts instead of the offer price displayed at each point of sale. A further wait of almost 30 minutes had to be endured for service.
It appears that the computer information used within the store is inadequate and not robust enough to confirm true pricing details to be shown and charged at checkout tills. The problem would seem to raise the question, "how accurate are all other prices displayed" or are many of them reliant on the same system that charges wrongly for reduced items?
I imagine that many customers may not thoroughly read through the long receipts issued following payments and therefore Tesco is able to gain quite significantly from the errors made.

I was enjoying the chicken and bacon pasta bake until I came to the last mouthfull and found a hair hanging out of my mouth

First thing is that…. Congratulation on the new opening of tesco sp selatan, sungai petani, kedah in malaysia.

Since the opening it have been the attraction for all costumers in the south area,.. As for taking avantage…I as a small businessman also become one of your tenant inregard the rental is so high.

For the first week business is going well…but when it come to 3rd-4th week. Then it getting worst.

But that not the issue…we stand as business is like a wheel.. We can accept the loss, but the major thing is that your mall operation manager, (riza azliza) is not handling/manage the situation properly.. But her attitude become more arrogant and egotistic.. And her selfish decision make lot of tenant droping out from tesco.

So as a tenant that still try to hanging on, please send somebody to guide her…. Or let other with experience to handle your new tesco sp selatan.

And lastly …thanks for all that tesco have giving.. Me the hope to become a succesfull businessman.

After going through a total saga with tesco's, over the last 6 months, I have a word of warning to fellow drivers out there! If you value your sanity please stay away from this organisation. As a result of their 'persistant harrassment of me', which has taken me to the point of near 'suicide' and has resulted in me having to seek counselling for severe depression and loss of work. Even though I had gone right to the top, to sir terry leahy it got me nowhere, and they still maintain they did nothing wrong. Their chief executives office in edinburgh is staffed by people who tell lies, and the same can be said for their liverpool office. Also I have found out that the organisation which is masquarading as tesco' motor insurance is actually called 'uk assistance!'

To make matters worse they offered £100 in compensation, and then said smugly you can always go to the financial ombudsman service, knowing full well that's a waste of time.

If there is anyone from bbc watchdog, reading this can you please investigate this company on your programme!

saya zubaidah nor salah seorang pekerja di tesco penang ingin menyatakan bahawa kami selalu dipersalahkan oleh manager kerana menipu wang syarikat. kami bekerja sebagai juruwang di tesco, tetapi manager kami Encik. Nizan selalu menuduh kami mencuri wang tersebut sedangkan beliau dan assistantnya yang bernama Zuhari tl dari front end department main dengan wang syarikat dan menuduh staff lain yang bekerja di situ, termasuk saya. disebabkan mereka tl lain juga kena buang kerja walaupun dia seorang yang jujur. mereka juga menuduh semua staff sebarangan. saya berharap pihak berkuasa akan mengambil tindakan keatas mereka secepat mungkin supaya mereka tidak keterlaluan. harap tindakan ini akan diambil secepat mungkin kerana kami tidak sanggup di hina dan dituduh sebarangan. mereka berkelakuan sedemikian, kerana tamak kuasa dan cemburu dengan tl lain kerana mereka berebut kuasa nak jadi manager. Encik zuhari pernah hilangkan RM600 duit syarikat tetapi hal ini dirahsiakan. kami sebagai pekerja hendak hak kami dan tidak mampu menahan dengan penuduhan ini. saya benar-benar berharap bahawa pihak berkuasa akan mengambil tindakan ke atas mereka berdua iaitu EN.nizan dan zuhairi secepat mungkin.

I used to go tesco shopping about 2-3 times a week, but now it is barely once a month for the following reason. I went to the local tesco branch tonight and the same thing happened again. When I had finished having my shopping scanned by the cashier, I wait now to see if they actually will tell me how much my shopping has come to, finally he told me after I had just stood there. This happens all the time, don't matter what time of day you go. It's impolite to say the least, and for the benefit to those customers who may be partially sighted. I have complained to the customer services desk and they don't seem to care, all they say is it's down to the trainers, well, isn't that what their jobs are - to train. It's 2/10 cashiers will tell you how much you have spent in their glorious store, but the other 8 usually sit there and smile, well, a smile honey ain't gonna tell me how much I have spent in this glorious(not) store. I am so glad I do not go there much now, they are plain impolite, I used to work in retail and we were trained to notify customers of total payment due. I am totally disgusted with the service Tesco provides.

Usual Shopping Saturday 25/07/09, found the above mentioned items marked for sale at £3.50, no confusuion over packet amount (400G) but packet showed price of £3.75 (printed on label etc)

Went to complain and request item was remarked down to £3.50 and that I was prepared to buy at 3.50 not 3.75.

The Manager of the section was called, this was a lady with a difficult attitude, she scanned the item and said 3.75, and this is where the problem began, had she been more polite, understanding and willing to assist the matter my own attitude towards her would have been different, she was unwilling to sell at the price advertised, nor was she willing to listen to my request to take off all the items from the shelf and remark them down to the price Tesco were advertising tham at, not the price shown on the packet etc.

I did not buy the item in question, the lady was poker faced difficult with an obvious attitude probel, which is just another example of the intransigence of big supermarkets towards the customer.

This is not the first time Tesco at the branch at ELMERS END, have been rude, nor the first time they have sold out of date and food which was of poor value.

I hope others will also post their feelings about this store, as when I was leaving the counter, I said I would take the matter further and the lady said something under her breath which I can only imagine was an insult.

Well done Tesco you lost a sale and very likely a customer in the future, still you dont seem to care do you.

On 29 June 2009 at 10.30 a.m. I together with another 4 friends who are all senior citizens encountered a very unplesant experience at Tesco Hypermarket Penang. We (5 persons) took only one trolley to put all our purchasings. We went to counter 9 (which is meant for customers with less than 10 items) and all five of us lined up to wait for our turn to pay up. Each of us had less than 5 items and we were to pay individually. The cashier was not happy and told four of my friends who were queing behind me to go to the next counter to make their payment. I just don't see any rationale on this as my 4 friends also purchased less than 5 items each and why do they need to go to the next counter when there were a long queue. Please bear in mind that we were paying individually and not combine into one receipt and I just dont see why the cashier wanted to turn us away. I hope Tesco will know how to serve the senior citizens better.