Texas Direct Auto
Reviews and Complaints

I'm currently in Iraq working for the army in support of OIF. I bought a 2006 F-150 that I found on EBAY from this dealership. I needed a vehicle for when i came in on leave to carry my kids on vacation. I had the vehicle shipped to my mothers home through their delivery service because they offered a buy back guarantee with it. When it finally made it there, it was in such bad shape mechanically that it could barely be driven to the dealership to be inspected. Long story short. They advertised the truck to be in excellent mechanical condition, a one owner with 30k miles. The ford dealership found that the transfer case was shot, the rear shocks were leaking and shot, the transmission wouldn't go into overdrive and it was making a knocking coming from the driveline somewhere. I'm currently working on getting it back to them, but they are giving me a really hard time about returning it on that so called buy back guarantee. I have to pay to have it shipped back to them and then they will inspect it and consider whether or not to return my 25k dollars that I payed for the vehicle. THIS DEALERSHIP IS A SCAM. THEY LIE ABOUT THE CONDITION OF THE VEHICLES AND FALSELY ADVERTISE THEIR CONDITION. DON'T BUY ANYTHING FROM THEM.

Buyer Beware: Texas Direct Auto has an F Rating from the Better Business Bureau, and has a slew of complaints from trusted consumers. Most of the positive comments you read, are posted by employees - themselves. Do your research, and check them out before you buy. Don't be fooled by pretty pictures. The true condition of the vehicle is the mechanical operation of the vehicle. For more information, visit: www.texasdirectauto.me and discover and share the real horror stories which are in abundance.

Can't really call this a complaint as I got the deal of the century on a Mercedes. There is a fee called a VIT, or vehicle inventory tax, that must be paid by the dealership every month. The more cars they have on the lot, the more tax they owe. It is not required by Texas Law that the customer pay this fee at closing although many dealerships pass it on without much customer knowledge. I brought it up at closing and they told me it was required. I balked and they said it may not be required by law but they charge for it, end of story. I got the car so cheap (10K under loan value) it was not worth haggling over the minimal amount. I also had an inspector look over the car thoroughly after I test drove it. I still have it and it is humming along like a Merc should.

Was sold a car that they inspected and passed all there inspections, when I got the car home took it to a Nissian dealership to get the oil change and was told the car had been in salt water and was completely rusted underneath and was UNSAFE to even drive. Took the car back and they were so rude and disrespectable, told me that I put my child in a unsafe car not them, I couldn't beleive my ears at some of the things they told me, they did give me a refund I only think so because I had the paper from the Nissian dealership stating that the car was unsafe, I would never buy another car from them and I see why they have a "F" rating with the BBB

I went to Texas Direct Auto to look for a truck. I saw the listings online and thought that they had what looked like good vehicles at good prices. When I got there, I was totally taken back by several things.

First of all, they actually have a wait in order to get some order taker to help you. I thought that this was strange, but I decided to stay anyway. About 10 minutes later, an order taker came up to us and introduced himself. He asked us what stock numbers we were interested in. The order takers over there have no idea what is on their lot or where anything on the lot is so the customer has to look up stock numbers on one of several computers around the store. We did this and gave the order taker our choices.

The old adage that a picture is worth a thousand words is not true at this joint. A picture is worth a thousand lies here. One truck we saw was so beat up I have no idea how they got the pictures to look as good as they did. The second truck smelled like paint or paint thinner. We actually drove this one, a Tundra, and the thing was a piece of crap. I do not know how anyone can tear a truck up mechanically as bad as the previous owner did while driving it only 40, 000 miles, but they managed. The third truck we looked at was a Dodge with a Hemi in it. I could barely keep the thing on the road during the test drive because the front end was out of alignment so badly. I can not believe that the dealership actually allows their customers to drive such an unsafe automobile. The fourth truck was in such bad condition that when we put the key in the door to unlock it, the door would not unlock because the mechanism was broken.

I finally found a truck that was in good shape. It was an 09 F150 with only 6, 000 miles on it, so there really was not that much time for the truck to be broken hence it was a good truck. We get in it and it is so empty that I did not even get it out of the parking lot when it ran out of gas. Since it was basically a new truck, I decided to go in and deal the order taker on that truck.

Now is when it really gets funny. The order taker told us that in order for him to even run our credit, we would have to make a deposit of $500.00. If we changed our minds about buying the truck or were not approved for credit, Texas Direct Auto would keep the $500.00 deposit. I had never heard of such a thing. I told the order taker that he was crazy and walked out of the dealership.

I use the term order taker because with the lack of service that they provide, these people are not sales people.

I would not recommend that anyone ever visit that dealership. This place sells substandard vehicles that they try and pass off as cream of the crop inventory. I only hope that people in general get smart and learn to avoid these no good snakes in the grass so the place can go out of business!

I really feel sorry for those who buy online over Ebay only to get their car and realize that they bought a piece of junk! I have no idea how these people keep a 100 percent positive feedback rating on Ebay. They are the worst of the worst in the car business.

Words can not describe my terrible experience with this company. I found them through e-bay but think I purchased with them directly. "Beautiful truck, never been in a wreck, just puffing it up and we will send it your way" The truck arrived late and the thing would barely move, the transmission was shot. I brought it to my mechanic to confirm and he also pointed out the collison damage as well. So they sent me out another transmission and is was a piece of ### as well. So not only did I have to pay to put in and take out the "new transmission" that they sent, I had to pay to have it yanked out again and rebuilt. In the meantime I had my guy replace the manifold gasket, the radiator (damaged from the collision), fix the AC which did not work and install new brakes. She was a cream puff alright, the kind you see in the toilet after drinking tap water in Mexico. Then, to top it off they actually called me a few months later to try and sell me an extended warranty!

Two lessons learned; 1. Don't trust Texas Direct Auto. 2. Don't buy a vehical on line period! If you really think it is great, spend the money to fly out and review it yourself.

By the way, you cannot get any compensation for the ### they sell you if you think that you got a bad deal. "Used" is just that, I should have checked it out before I bought it. I hate telling people I told you so. Believe me when I said that I ate some crow, my wife still gives me a hard time about that decision I made. Besides, do you really want anything from Texas?

I have been dealing with Texas Direct Auto for the past 5 weeks. I was purchasing a Lincoln MKX for my wife and a Range Rover for myself. I had contacted salesman Jimmy Gloff through EBAY, where the car was listed, and told him that I was interested in the Lincoln. He immediately pulled the listing from EBAY and told me to deal directly with him. I later found out that this is so you can't file any complaints with EBAY.
He told me to send him a $500 non refundable deposit to hold the car before financing had even begun. I refused to do so and the next day he told me that financing was approved. I then sent him $1, 300 to cover the $500 deposit and $800 for shipping. The following day I told him that I wanted to purchase a Range Rover for myself. Once again he wanted the $500 deposit without financing approval. I explained once again that I wanted financing before I send any money. The next day Mike Tooley, from the financing department, called me to say that I was approved on the Range Rover. I then sent them $1, 300 for the deposit and financing.
They sent all paperwork for financing and warranties. I signed everything and sent two cashier's checks totaling $14, 000. On November 9, 2009 I was told that the cars would be shipping out and that delivery would be in about 7 days. Several days went by and I never heard anything from them. I called and left messages for Jimmy Gloff (Salesman), Mike Tooley (Financing), Gary Maze (Sales Manager), and Todd Yarborough (Financing Director) without response from anyone.
When I did finally get in touch with someone they just pushed me off to someone else and said that it wasn't their problem. I was then again told that my cars were shipping prior to Thanksgiving and would be there so that I could drive them on my 7 hour trip. The cars failed to show up again and I finally got in touch with Mike Tooley. He said that something has happened and that Capital One wanted to see my tax returns since I was 1099. I explained to Mike Tooley that I was 1099 weeks ago and found it strange that nobody wanted proof of income. Mike told me that once he had that the cars would be released in a day. I sent that over and got no response for days again. When I did get in touch with Mike the financing company now wanted 3 months of bank statements. No problem he told me, would be resolved in a day.
It is now December 4th and I have no resolution and no response. I have left several messages with Todd Yarborough, Gary Maze, and Mike Tooley. Gary Maze, the sales manager, told me that this was not his responsibility as he just did sales. It's now been over a month since this all started and I sent them close to $17, 000.
They also would not ship the Lincoln MKX even though there were no issues for the financing. Even though I paid separate $800 fees for shipping they wanted to wait until both cars were ready to save themselves money.

This company is the most unorganized bunch of crooks I have ever dealt with. Nobody will step up and take responsibility and just push it off to the next person. This company should be shut down. No telling how many financing laws they have broken during this process.

I found a 2007 yukon on ebay. It was listed by Texas Direct Auto, the car looked awesome in the pictures, and the wording stated 'Perfect example of a one owner Yukon!' called them to see what the best deal on the vehicle would be.. Chris McClelland stated that the car was a buy it now for $23, 900.00. But if I wanted it he could let it go for the reserve which was $23, 700.00. I asked him if he had seen the vehicle or if he was at all familiar with it? He stated that Yes, he was familiar with it and it was the cleanest Yukon they had ever offered, and the pictures don't do it justice! And the pictures made the car look brand new... Reluctantly I gave them a $500.00 deposit and was scheduled to see the car and finalize the paperwork in 2 days. My 1st impression of the vehicle when I saw it was (someone is pulling my leg), There is no way this is the same car. it had horrible swirl marks from over buffing, the mirrors didn't match, the DVD system was broken and the screen was cracked, all the plasic trim pieces around the seats where broken and cracked, the back up sensors didn't work, on the left side of the car the Y form the word Yukon was missing, the rear bumper was cracked and scratched, the interior was filthy and stunk bad! and the rear seat screw covers where missing... I brought this to there attention before even test driving the car! They said do you want it or not! I said NO! they said 'well than have a nice day!' We will relist it. I said fine how do i get my deposit back? The manager Gary said 'we only give refunds on deposits if we misrepresent the car. I said and you don't think this is misrepresention? He said No! we consider misrepresentation if we tell you the car is black and it is really blue or red! I asked to speak with the owner or someone higher, He said he is as high as it goes and no refund... I called and attorney and they said it would cost me more money than it was worth... I just learned an expensive lesson... Don't ever give anyone a deposit sight unseen. Please beware of these ripoff artists, They know how to manipulate the system to get more money for these crappy cars than they are worth...