Textbooks.com
Reviews and Complaints

I ordered a book from Textbooks.com's marketplace a few weeks ago. I was eagerly waiting for my book to arrive, but it never did. I tried to contact the seller directly, but I couldn't find any contact details on the website or in the confirmation email. I was getting worried and frustrated, so I decided to contact Textbooks.com's customer service.

When I spoke with a representative, they were very polite and understanding. They assured me that they would send me the contact details for the seller, which they did. They also told me that if I didn't receive my book within a few more business days, they would refund me. I was relieved to hear this, but I still wanted my book.

A few more days went by, and I still hadn't received my book. I decided to contact Textbooks.com's customer service again to see if they could give me a phone number for the seller so I could contact them directly. To my surprise, they let me know via email that they had refunded me weeks ago and never bothered to contact me to tell me this. They also informed me that my book was not coming due to it being sold on another website.

I was disappointed to hear this news, especially since the same book was still listed on their marketplace for the same price. If I had known this earlier, I would have ordered the book from another site weeks ago. I'm glad that I received my refund, and the representatives were very nice, but I was frustrated that they didn't communicate with me and kept me waiting for my book.

Overall, my experience with Textbooks.com was mixed. While their customer service representatives were polite and helpful, they didn't communicate with me effectively. I'm not sure if I would use them again in the future, but I'm glad that I received my refund in the end.

I had a really bad experience with Textbooks.com. I ordered a book for $97, but it never arrived. When I tried to re-buy the book, I found that it was back on the site, but now it was three times the cost. I was really frustrated and confused, so I reached out to customer service for help.

Unfortunately, the customer service representative I spoke with, Denise, was not very helpful. She sounded like she had just crawled out of a sewer drain and was smoking a cigarette while we talked. She lied to me about ever sending the book, and made me wait for a month before admitting that they didn't have it.

To make matters worse, when I asked for a refund, Denise blamed me for not understanding how access codes work. I was insulted and frustrated, and still didn't have the book I needed for class. I ended up wasting hours of my time trying to get help, but nothing ever came of it.

In the end, I never got my book or my money back. I feel like I was robbed by Textbooks.com, and I would never recommend them to anyone. If you're looking for a reliable place to buy textbooks, look elsewhere. These guys are snakes, and they'll do anything to take your money without delivering the goods.

This company is the worst I have ever dealt with. I have sold many books to online book stores, but this was my first and last time with Textbooks.com. I sold them a brand new textbook that had never been used or even taken from the bookshelf after I purchased it. It had its original CD with it, and you could not have bought a better condition book from the publisher. So, I sent the book (big mistake), and it took forever for them to send the confirmation email of receipt. They then described the book as damaged, and right then, I knew I had made a big mistake dealing with this company. I requested the return of the book as I am not happy selling anything damaged. The postage quoted was outrageous, but I paid it. Only to find the book had supposedly delivered to me some weeks later through UPS. The book was never delivered.

I have found this company to be very slow, abrupt, and I now believe dishonest. I can only suggest to anyone reading this to avoid this company at all costs. You can find good companies that handle buying and selling textbooks professionally. This is not one of them. Unless you want to throw your money away, stay away.

I was extremely disappointed with the service I received from Textbooks.com. The whole process was a nightmare, and I regret ever dealing with them. I would not recommend this company to anyone, and I will never use their services again. It is a shame that such a company exists, and I hope that others do not fall into the same trap as I did.

In conclusion, if you are looking for a reliable and trustworthy company to buy or sell textbooks, I suggest you look elsewhere. Textbooks.com is not the company for you. They are slow, abrupt, and dishonest. Save yourself the trouble and avoid this company at all costs.

I gotta say, I had a pretty rough experience with Textbooks.com. I needed a textbook for my online class that was starting on September 1st, so I ordered it on August 27th and paid extra for expedited shipping. The book wasn't even that cheap, it was almost $50 with the shipping cost. As soon as I placed the order, I sent the seller an email asking them to ship it out right away since I paid extra for the speedy delivery. I even mentioned that I needed it for my class that was starting in just a few days. But guess what? No response from the seller.

So, on September 2nd, I reached out to the Textbooks.com team for help. They didn't get back to me until September 5th, and even then they didn't have a solution for me. I sent them another email on the same day, but still no response. It wasn't until September 5th that I saw that the seller had finally shipped the book - after almost two weeks! By that point, I had already missed a week of my online class without the book I needed.

Honestly, I was really disappointed with the customer service from Textbooks.com. They were totally unresponsive, and the seller was just plain irresponsible. I even checked out their feedback and it wasn't great. I definitely wouldn't recommend buying from them. If you need textbooks, go with eBay or Amazon. eBay has great customer service and they keep a close eye on their sellers. Don't make the same mistake I did!

I gotta say, I had a bit of a rough time with Textbooks.com. I ordered a book from them, but when I got the receipt in my email, I noticed that they had my address all wrong. Like, seriously wrong. They had me living at "1902 W Loop Apt B," but that's not even close to my real address. I live on West Loop, not W Loop, and that's a pretty big difference. I tried to fix it on their website, but there was no option to edit my order. So I sent them a message through their contact form, but I didn't hear back from them for a while.

I was getting pretty frustrated, especially since I couldn't even call them because they're only open during the week when I'm at work. I clicked the cancel button on my order, but nothing seemed to happen. I even tried changing my address in my profile, but their system wouldn't let me do it. I was starting to think I was never going to get my book.

But then I decided to order the book from Abe Books instead. They had my address saved correctly, so I didn't have to worry about that. I sent Textbooks.com another message telling them to cancel my order and not to ship the book. I may have used some colorful language, but I was pretty angry at that point.

I don't know if they'll actually refund my money, but they better. I don't want to have to deal with the Better Business Bureau or anything like that. Overall, I wouldn't say that Textbooks.com is a scam, but they definitely need to work on their customer service. If you're thinking about ordering from them, just be aware that you might run into some issues.

I was looking to sell my Engineering Circuits book and received a quote of around $100 from textbooks.com. I was really happy with the offer as it was better than any other website I had received quotes from. Being a poor college student, I quickly accepted the offer and followed their instructions to securely package my book with bubble wrap and send it on its way.

A few days later, I checked my email to see if they had received my book and was relieved to find out that they had. They also informed me that they had sent my preferred method of payment (check) to me. I waited patiently for the check to arrive, but after about 2 weeks, I started to get worried. I emailed them asking for verification that they had sent the check, but I didn't get a response.

I waited some more, but still no response. I tried to find a phone number to contact them, but they didn't have one, only email. I emailed them again, emphasizing my concern, but still didn't get a response. I was starting to get really frustrated and wished I had been more suspicious from the start.

Unfortunately, I learned the hard way that this company had stolen my book and rented or sold it to someone else. It was a terrible experience and a disgrace to textbook services. I hope that by sharing my experience, I can prevent them from scamming a few more college students.

I highly recommend that you do NOT do business with textbooks.com and instead go with one of the other options, like chegg or amazon. Don't fall for their low prices, as they are only able to offer them because they steal books from other unfortunate victims. Save yourself the hassle and go with a more reputable company.

As a new college student, I was on the hunt for some textbooks to help me with my studies. After searching high and low, I stumbled upon Textbooks.com and was pleasantly surprised to find that they had everything I needed. I took a closer look at the site's features and decided to read some reviews before making a purchase.

I have to admit, I was feeling a bit stressed out after reading some of the reviews. Some people who sold books had great things to say about the site, but those who bought books were less than impressed. I was worried that I would end up spending a ton of money on books that were in terrible condition or not the right ones at all.

In the end, I decided to take a chance and order from Textbooks.com. While they didn't have all of the nine books/access codes that I needed, they had most of them and the prices were much cheaper than other sites I had looked at. I was willing to take the risk.

Let me tell you, I was not disappointed. The service was fast and efficient, and I was able to track my books every step of the way. I received them in no time at all and was thrilled with the condition they were in. While one book was missing its slip, the rest were in fantastic shape. The content of the books is what really matters, and I was happy to find that they were all in great condition.

Overall, I highly recommend Textbooks.com to anyone in need of textbooks. The service is top-notch and the prices are unbeatable. Don't let the negative reviews scare you away - take a chance and see for yourself. I know I'll be coming back for all of my future textbook needs.

I just bought 17 books from textbooks.com and I gotta say, I'm pretty disappointed. I thought I was getting a good deal with all the books being in "very good" condition, but boy was I wrong. When I received the books, most of them were covered in highlighting, writing, and underlining. Some of them were so bad that I couldn't even read the text. And get this - some of the books that were supposed to be paperback actually came as hardcover with no dust jackets and dirty boards. It looked like someone had just thrown them on the ground!

To make matters worse, almost all of the "very good" books were covered in multiple used book, school book, or library book stickers. I mean, come on! The descriptions of the books were completely false and deceptive. I feel like I wasted my money and my time. This was my first and last time buying from textbooks.com. I would have gladly paid a few extra dollars to get the books I wanted in the actual condition I wanted them in.

I'm not one to write reviews like this, but I feel like I have to warn others to avoid this place at all costs. Unless you want a book that you could find at any garage sale for 50 cents (and possibly in better condition), it's not worth any savings. Now I have to go through the hassle of repackaging and sending back the books, and I have to wait 2 weeks for my refund. It's just terrible, terrible, terrible. I wouldn't recommend textbooks.com to anyone.

I recently bought some used college textbooks from textbooks.com, and I have to say, the experience was not great. The books were shipped through their "Marketplace" branch, which means they were actually being shipped through an outside book dealer. At first, everything seemed fine. The books were shipped quickly, and I received them in good condition. However, things quickly went downhill when I saw the charge on my bank account.

To my surprise, there were two charges - one for the amount going through and another of equal money as a hold. This caused my account to be overdrawn, which was a huge inconvenience. The books had already been shipped, and the "actual" charge had gone through my account and been processed. However, the hold was still out there, and the textbooks.com customer service representative told me it could take up to 14 days before the hold drops off. This was frustrating, to say the least.

To make matters worse, textbooks.com did not provide a phone number for the Marketplace portion of their business. Instead, they gave me an email to contact customer service. It took 24 hours for the Marketplace people to contact me back, and all they could tell me was that the hold would drop off "eventually." This was not helpful at all.

I was left feeling frustrated and helpless. Textbooks.com could not do anything to help me, and neither could the Marketplace people. Even my bank, Bank of America, told me to contact the people I made the purchase from to have them take care of it. This was unacceptable.

In the end, my account was in overdraw status, and no one could or would help me. I will never purchase anything through textbooks.com again. Instead, I will use half.com, as I have never had any issues with them on charges or anything else. Furthermore, textbooks.com's customer service is non-existent, which is a huge disappointment. Overall, I would not recommend textbooks.com to anyone.

Order #***

I bought an access code from Textbooks.com for my online math class. The price was $44. I called them twice to confirm that I could get my money back if the code didn't work. When I received the code, it was wrapped in plastic. I had to unwrap it to see the code. Unfortunately, the code didn't work. When I contacted them, they blamed me for ordering the wrong code. However, I ordered the code according to the ISBN number on their website. I had to call them several times before I could speak to a supervisor named Eric. He wasn't very apologetic and told me that they couldn't do anything because I had opened the package. They don't accept returns unless the item is in new condition. How could I know if the code worked if I didn't open the package? I felt like they set me up to fail. They should have a way to check if I've used the code or not. They accused me of trying to scam them, which was not true. I was so angry that I cursed out Eric. I've contacted the Better Business Bureau and the Department of Consumer Affairs. I will never order from this place again. I'm disgusted with the service I received. They promised a lot but delivered very little. I think everyone should boycott this company. They are low down dirty dogs. Eric is a poor excuse for a manager.

I thought I was getting a real textbook in great condition from Textbooks.com, but what I received was clearly a copy of a Pearson textbook. I had rented the original from Amazon before and decided to save some money by ordering from this site. However, as soon as I took the book out of the packaging, I knew something was off. The book was larger than the real thing, the cover was pixelated, and the binding fell apart easily.

I have tried to contact the company several times for a refund, but I have not received a response. It is frustrating to think that they are trying to take advantage of college students who are already struggling to save money on textbooks. I have even reported them to Pearson's website for selling counterfeit books.

I strongly advise against ordering from this company. It is a complete rip-off and not worth the risk. Stick to reputable sources for your textbooks and don't fall for the temptation of saving a few bucks. It's not worth it in the end.

I gotta say, I'm pretty disappointed with Textbooks.com. I mean, if I could give them a big fat zero star, I totally would. Here's the deal: I sent in some books to sell back to them, and they said they were damaged when they got them. But get this - they didn't even bother to explain how much they were gonna pay me or not pay me for them. What the heck, man?

So I called them up to try and figure out what was going on. I mean, my books were practically brand new, and I packed them up with extra care and everything. And you know what they told me? They said my books weren't really damaged, but they were worried that they might be counterfeit. Can you believe that? So they sent them off to the publisher for a review, and now I have to wait for who knows how long to hear back from them. And to top it all off, they didn't even give me any proof that they actually sent my books off for review. I mean, what if they're just selling them as "like new" condition or something? That's just not cool, man.

So let me tell you, if you're thinking about selling your books back to Textbooks.com, don't do it. They're a bunch of thieves, plain and simple. Save yourself the hassle and go somewhere else.

I recently had an experience with Textbooks.com and I have to say, it was not a pleasant one. The website itself is easy enough to navigate, but when it comes to customer service, it's a different story.

I ordered a textbook for my college course and was excited to receive it in a timely manner. However, when it arrived, it was the wrong edition. I tried to contact customer service, but it took me several attempts to get through to someone. When I finally did, they were not very helpful and seemed annoyed that I was even calling.

After several back and forth emails, I was finally able to return the book and get a refund. But the process was long and frustrating.

Overall, I would not recommend Textbooks.com. The customer service is lacking and it's not worth the hassle. Save yourself the trouble and look elsewhere for your textbook needs.

Me college student. Me buy ebook for wellness class. Me look online for cheaper option cuz school store ask for $200 for textbook. Me find Textbooks.com and me pay $54.10 with taxes. Me need book for open book quiz every Friday. But when me try to access book, it say me can't access anymore. Me call and they say me rented ebook for 60 days. Me no understand, college course last longer than 60 days. Me need to pay another $54.10 to get access again. Me ask for full refund cuz me no get full use of book. But they say me rented book, even though me order say SOLD and PURCHASED. Me no happy.

I recently had an experience with Textbooks.com that left me feeling frustrated and disappointed. Due to the ongoing pandemic, I decided to order my textbook well in advance of my class start date. However, I encountered some issues with the website and was unable to get any response to my messages for quite some time.

When I finally did receive a response, it was not what I was hoping for. The email was curt and unhelpful, leaving me with even more questions and concerns. While I wasn't expecting anything fancy, I did hope for some reassurance that my book would arrive in time for my class.

To make matters worse, I later discovered that the book was on backorder, something that was not communicated to me when I placed my order. If I had known this, I would have been less upset about the delay in receiving my book. As it stands, I have been unable to complete some of my assignments and my grades have suffered as a result.

I understand that these are difficult times for everyone, but I can't help feeling that Textbooks.com could have handled this situation better. If they had been more understanding and communicative, I would not be writing this review. As it is, I am disappointed with the service I received and would hesitate to use this website again in the future.

I gotta say, I had a pretty bad experience with textbooks.com. I bought a brand spankin' new book from them and only used it a few times over the course of three months. When I decided to sell it back to them, I was pretty confident that it was in tip-top shape and the online code was still intact. But then, I got an email from textbooks.com saying that the book wasn't eligible for return because the code was missing. I was pretty sure that wasn't the case, but I didn't want to lose the book, so I paid for the return shipping. If the code had actually been scratched off, I would have contacted the publisher's website to report it, but it wasn't, so I don't know what the deal was.

Anyway, long story short, I'm never using textbooks.com again and I'm telling all my friends to steer clear too. It's just not worth the hassle.

So, I recently purchased an e-book called Exploring Anatomy and Phys. In Lab. from Textbooks.com. I didn't bother to read any reviews before making the purchase, which was a mistake on my part. After realizing that the e-book wasn't helpful to me, I decided to return it. As an unemployed person, I could really use that money for something else.

I contacted the customer service representative and explained that I wanted to return the e-book. I made sure to mention that I hadn't damaged it in any way. However, I was informed that their policy only allows returns within fifteen days of purchase. Unfortunately, I was out of the country during that time, so I couldn't return it.

I was disappointed with their inflexibility and lack of understanding. I mean, it's not like returning the e-book would harm their business in any way. They just want to keep people's money. I made it clear that I wouldn't be purchasing anything from them again, and I would also be telling my family and friends to avoid them as well.

Honestly, there are plenty of other websites where you can buy e-books. I suggest you leave Textbooks.com alone and find a better option. I wouldn't even give them one star if I could. It's clear that their business won't last long if they continue to treat their customers this way.

I am not happy with Textbooks.com. I sold them three textbooks, two of which were in perfect condition. One of the books was an anatomy atlas that I had taken the plastic off of, but realized I didn't need for my class. I couldn't get a refund from the bookstore, so I decided to sell it to Textbooks.com. However, when they received the book, they said it was damaged and couldn't be accepted. I was confused and called them to find out why. They told me that the code on the inside of the cover was scratched off. I know for a fact that it wasn't because I never even opened the book to use and bought it brand new. I wish I had taken a picture of the book before sending it to them so that I could prove it.

I had to pay $8.95 to have the book shipped back to me. I was hoping to sell it to another student, but now that the code is scratched off, it will probably be useless. I am very disappointed with Textbooks.com and will never use their site again. I don't recommend it to anyone.

I recently made a purchase on textbooks.com and unfortunately, my experience was not a positive one. I ordered what I thought was a two volume set of books titled "Complete Works" but when I received my package, I only received volume one. I was disappointed to say the least, as I assumed that there would be two volumes since the title did not specify otherwise. Upon checking the ISBN, I discovered that it was the same as the two volume set's ISBN, which only added to my confusion. To make matters worse, the price for volume one was actually higher than a new one, even though it was the same publication and edition.

What's even more frustrating is that I can no longer access the page where I made my purchase. It seems like the website has removed it, which makes me wonder if there were other customers who had similar issues.

According to their return policy, I had 30 days to return the book, but since I received it 21 days after my purchase, I only had 9 days left to return it. This meant that I had to pay more for shipping, which was an added expense that I wasn't expecting.

It's now been over a week since they received my returned book and I haven't received any confirmation or refunds. I've tried reaching out to both the seller and textbooks.com, but I haven't received any responses. It's frustrating to feel like I'm being ignored and that my concerns aren't being addressed.

One thing that I found disappointing is that there is no way for customers to rate the sellers. This would have been helpful for me to know if other customers had similar experiences with this particular seller.

Overall, my experience with textbooks.com was not a positive one. I hope that they can improve their customer service and make it easier for customers to get the help they need.

I recently decided to go back to college after being out of school for a while. I knew that there would be a lot of new resources available to me that I hadn't used before, so I started looking around online. That's when I stumbled upon textbooks.com. I was excited to see that they offered textbooks as ebooks, which is something I've grown to love since I started reading on my iPad during my daily commutes.

I decided to download a textbook from textbooks.com, but unfortunately, I ran into some issues. I kept getting an error message, even though I made sure all of my programs were up to date. I decided to reach out to customer support for help. I was happy to receive an email response within just five hours, but unfortunately, the response wasn't very helpful. They told me that I needed to use an outdated browser to download the textbook.

Feeling frustrated, I decided to call customer support for additional help. However, I was put on hold for a whopping ten minutes before being sent to a generic voicemail. The voicemail informed me that there were no techs available to help me, and that I could leave a message and they may get back to me. Needless to say, I was very disappointed with this experience.

Overall, I'm hoping to at least get a refund quickly. I was really excited to use textbooks.com, but unfortunately, my experience has been less than stellar. I hope that they can improve their customer support in the future so that others don't have to go through the same frustrating experience that I did.

I ordered 3 e-textbooks through textbooks.com and have been content with the books and services up until today when I lost access to one of my textbooks just two weeks before finals! I went back to the order summary and it just says I purchased "1 copy" of the textbook without a time period. Going back to purchase another one is when I noticed the one time it mentions the particular subscription period. I just cannot fathom why a textbook company would make a textbook subscription short of an actual semester length.. Oh, wait I can.. MONEY. Clearly taking advantage of a popular domain, it is a shame textbooks.com uses such practices.

This is the first time to sell to textbooks.com. I did not realize, or assume, that it would take so long to receive payment for the items I sold since I've never had that issue before. I actually would not have even sold them to textbooks.com had I been aware. Even with Paypal I have to wait 1-2 weeks. With that said, I understand that processing can take time, however, my books have been processed yet I am still supposed to wait weeks to be paid. This is very aggravating from my end since I only sold these books out of a need of extra money and now have to wait so long to be paid, even though textbooks.com has their books! This seems like a very poor business transaction strategy and is the reason why I will never sell to textbooks.com again!

I think I have to say it once again. N matter that other people have already mentioned it.
Everyone who rents textbooks from them MUST remember that they are valid for two months and if you forget about it, you will simply lose your access. They won't notify you about it bc they really don't care. And getting a new access to the same books will be pretty hard.
Why? Because their customer service is a piece of crap.
Stay away and use different and more reliable services.

I had many books left from time when I was a student. All these books were in a good condition, some of them were quite rare. I was moving to another country and I was selling a lot of my old stuff, including book.
Textbooks offered me $200 for everything and that seemed like a great deal! I sent them my book and several days later I received the payment. I was shocked when I checked my bank account and realized that Textbooks paid only $10!
I contacted them the same moment and demanded some reasonable explanations, but they said that they were able to pay only $10 because all my book were in a poor condition, and very old. That was not true! I demanded my book back but they said no! Don't risk and avoid this company, they are nothing but dishonest thieves!

I recently purchased 17 books - all paperback, all stated "very good" condition. I wish I could upload pictures of the actual books I received. Most of them were almost entirely full of highlighting, writing in the margins and underlining. Some so bad, you could honestly not see the text to even read them. Books that were stated as paperback, came as hardcover with no dust jackets and dirty boards - it literally looked like someone had just thrown these books on the ground - that's how dirty they are. They also fail to tell you that almost all of their "very good" books are covered in multiple (no joke - one book I received had 12 used book stickers on it) used book, school book or library book stickers. I found that their descriptions were false and insultingly deceptive! This was the first and last time I will ever purchase a book from textbooks.com! I would have gladly paid the extra few dollars I saved with them to get the books I wanted in the actual condition I wanted them in had I known that their descriptions of their books were straight up lies! I seriously never ever write reviews like this, but I honestly felt obligated to warn others to avoid this place at all costs! If I could give zero stars I would! Horrible experience! Unless you want a book you could get at any garage sale for .50 cents, quite possibly in better condition, it is not worth any savings...now I have the hassle of having to repackage and send back the books and I get to wait 2 weeks for my refund! Terrible, terrible, terrible!

I had an unpleasant experience with www.textbooks.com and decided to write this reviews to warn others. I would not recommend buying from this site and there are many reasons for that. Customer service doesn't take responsibility and they don't actually care about their users. If you received a damaged book, or didn't receive it at all they will do nothing to help. They will say that is not their problem and you will have to deal with everything on your own. There is no way to tell in what condition your book is, there is no way to return and get a refund. Your order may be cancelled for no reason and no one will tell you about that. This site is terrible, please avoid it and warn others!

I've bought a book from www.textbooks.com website and received a payment confirmation message. Later I received another message stating that my order was delivered, but I did not receive anything. I contacted customer service and explained that I did not receive the book but they tried to assure me I did. What a joke! They said that I need to check again, because according to their information I did receive the book. What a scam! Will not deal with them again!

This is a company with a very well-rehearsed fraudulent scheme. Do not buy.Here is my experience with them.

At around 8:00PM on August 30, 2016 I bought a book from textbooks.com because it was $20 cheaper than from amazon.com. At the checkout page, I learned that the taxes would be $9.10 and that they would buy the book back after I had used it. However, I quickly learned from my roommate that there shouldn't be any taxes due because I was in California and they were in Missouri. The only way for them to collect taxes was if they had a physical presence in California (red flag!). I quickly went back to the page to try to cancel the order. They have no cancellation policy (red flag). So, I called. Automated message say they're only open until 6:00PM Central time.

But I did get an auto-email saying that their service is so fast that they cannot cancel my order because it was already being shipped. Yes, being shipped at 8:00PM Pacific and 10:00PM Central! (red flag!). The email also stated I have to wait until the package arrives and I can send it back for a refund.

Fast forward 7 days, I got the package. There was nothing in the parcel except for a piece of paper telling me that I can stuff my used books in there, send it to them and they'll buy it. The parcel was all flat and smooth without any indication that a book had been in there.(I wish I could show the picture!) I called customer service. They told me that UPS tracking says the book had been delivered. I told them there was no book in the packet. They insisted that it had been delivered.

What obviously happened was that textbooks.com knew I was going to send the book back for a refund. So, they sent me an empty mailer. In that way, they can say they did have the merchandise shipped out and then get to keep the $110.25 they charged me. Very sneaky, but not very clever, because I still have the flat and smooth mailer they sent.

And one more thing, the book I ordered would never fit into this mailer.

I contacted customer service and they gave me all the necessary information. Following their instructions I sent them two books. Both were in an excellent condition, one was quite rare.
About a week later I was contacted by Textbooks support which said that both booked were damaged, that there were some pages missing. An absolute lie! They said they can only give me $5 for two books. I refused and demanded my books back. They said they'll return them as soon as possible and that was the last thing I heard from them. They never paid me anything and they still have my books! I want them back! Textbooks are criminals and cheaters, don't deal with them!

Textbooks.com is shady. Placed an order through textbooks.com with standard shipping, the website said Standard Domestic 6-18 Business Days. After 6 days of order placed, no any progress update about my update on Textbooks.com website. I sent a inquiry through their customer service portal and got a respond to contact Follett School Solution, Inc. with another totally different PO# different # from Textbook.com PO#. So I contacted Follett 1-800 phone, one of the lady triple checked the PO#, and confirmed it's not legit Follett order number, she's unable to retrieve order info that provided by Textbooks.com. More sadly, Follett told me they never heard of Textbooks.com, and doesn't have business with them either! I guess Textbooks.com is a scam. Fortunately, the book just cost me $20! What a lesson! DO NOT BUY FROM TEXTBOOKS.COM!