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The Needed Necklace

The Needed Necklace review: Horrible company! 21

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Author of the review
9:05 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a ring as a holiday gift for my aunt on 25/11/15. My order was not marked and shipped out until 2/12/15, and now there are only few days left before the holiday, but the ring has still not arrived. Their website states that simply placing an order by 25/11 would ensure holiday arrival. But that is not true! I placed my order in time, but still nothing! I recently contacted the customer service asking for my tracking information. They told that my order shipped out directly from China, and that was even worse! I am certain that the gift won't arrive in time for the holiday or that it will ever arrive. And also I am having doubts about its quality, because it was made in China! Better spend extra money on quality jewellery from a more reputable company or just spend your time shopping in local shops!

21 comments
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Mary Kelso
US
Feb 08, 2016 6:20 pm EST

I ordered a necklace 1/14/2015 for my sister who lives in Pittsurgh, Kanas. She hasn't received it yet. Like to know what's going on.

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Portia Gail McHenry
US
May 01, 2016 11:58 am EDT

I ordered a necklace for my sister on April 17, 2016, the money was withdrawn from my account & I was sent a confirmation email, but have not been notifyed of it being shipped out yet. No Tracking Number or anything. I just left a message to find out what the Delay is & if I don't hear from anyone in 72 hours, I will take further action to either have my money returned of the necklace sent with Tracking or something. I know people from all over the world & would hate to have to tell everyone that this company is Bogus or are not considerate of their customers. I hope it does not come to that point

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Kathy Evans Carden
US
Dec 15, 2016 5:56 pm EST

I ordered from The Needed Necklace on 11-29-16 buy3onefree. I never received a confirmation order and still have not received my order. I was billed on 11-29-16 for 64.92. i will be cancelling the order through my credit card if I do not receive by 12-20-16. I will never order from this company again!

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Jab123
US
Apr 30, 2017 10:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, please contact info@theneedednecklace.com to get your issues resolve.

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Ruth70
US
Aug 03, 2017 9:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish I had read these comments before I placed an order. I have no communication from my order via email, no confirmation number but they have my money...learned my lesson, do not buy from this company.

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snowbygeorge
US
Aug 28, 2017 6:57 pm EDT

I have not received anything on a ring I order but they have charged my account. I should have checked the reviews before I ordered I guess.

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jimdraw
US
Dec 20, 2017 5:07 am EST

Same as above complaints. They took my money and no necklace. Wrong tracking # .Big run around. I guess that is why they have no phone number to call only email. Phone would blow up from Complaints.

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AngryGranny
US
Dec 23, 2017 9:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My credit card charge hit on 11/26 after ordering for Christmas, well it's Saturday Christmas is Monday and I called my credit card to dispute charges. These companies should be put out of business!

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Suzi Buy
US
Aug 20, 2018 7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm NOT going to pay this much money for a plastic opal! No where on the description did it say it was a plastic opal. Not even a lab created opal like on other ring descriptions. Now that I have read other reviews I even wonder if this will be credited back to me. This is a terrible way to conduct business. How can I return this?

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Bob Hemmerly
US
Aug 20, 2018 5:19 pm EDT

The ring has a nick in band, the stone is cracked, and the ring is silver (not black).
Poor quality. I know it's not an expensive item, but if I had seen this ring beforehand, I would not have purchased it. What is your refund/replacement policy?

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Terri Roth
US
Aug 21, 2018 3:23 am EDT

After ordering a Queen Set in green I have received ANY communication regarding order. No confirmation, ship date etc. Please advise.

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Tilda Renee Williams
US
Aug 21, 2018 8:50 am EDT

I paid for my ring online over 4 weeks ago and haven't received it as of yet. When can I expect it to come? I always see sales on Facebook do your company send out order or is it aasacm to take money. I would reallky like to get the ring cause it's beautiful.

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cimami
US
Sep 01, 2018 8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered 3 bracelets and 1 necklace and haven't heard anything from the company "needed necklace"ordered on Nov 18 2017 sent a tracking number when I went on it it said number didn't exist

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JoPirunner
US
Sep 01, 2018 12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered this granddaughter bracelet from the needed necklace. Ymy account was charged But I never received the bracelet. I am filing a BBB complaint.
JoAnn Pica

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Ronnie Capps
US
Sep 01, 2018 4:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered november 27th 2017 have not received it yet. This is december 18th. I wanted for christmas. Don't guess it will make it. Very unhappy & disappointed. My order # 12097

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Lenora Asbill
US
Sep 18, 2018 11:26 pm EDT

My ring arrived damaged . the left side side stone is loose and not under the mounting. I have send 3 emails asking for instruction for return and refund in the last 3 weeks . I have receieved no response. I feel like they are playing the wait game untill I am out of the 30 day window for returns.

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Linda Oboikovitz
US
Feb 26, 2019 7:35 pm EST

never received my order

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Linda Oboikovitz
US
Feb 26, 2019 7:39 pm EST

i ordered a ring that has never been delivered since 2/12/19 they said 5-7 days

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Linda Oboikovitz
US
Feb 26, 2019 7:42 pm EST

never received anything and according to their website no one else has.

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Linda Oboikovitz
US
Feb 28, 2019 7:45 am EST

no one ever gets what they ordered.

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Linda Oboikovitz
US
Mar 04, 2019 1:14 pm EST

i ordered a ring 2/12/19 they said it would be delivered with in 5-7 days. then they emailed me saying they had a shipping problem and that it was takin cared of and my pkg was on the way. never got it now they wont respond to any of my emails. so i looked on there website and no one has received anything. is this a scam?

  1. The Needed Necklace Contacts

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  3. The Needed Necklace address
    PO Box 2380, Westfield, Massachusetts, 01086, United States
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  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
The Needed Necklace Category
The Needed Necklace is ranked 240 among 298 companies in the Jewelry and Watches category