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The Needed Necklace
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1.2 28 Complaints
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The Needed Necklace Complaints 28

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R
8:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Needed Necklace overall awful "company"

I ordered a dainty silver dragonfly ring. It took 4 weeks to even get the shipment notification. The notice stated to allow 14 business days. Within 2 days of receiving the notice, I was bombarded with emails for a "selfie promotion", where I was given 48 hrs to send them a selfie with my new ring in exchange for any piece of jewelry under $24.99. I would only have to pay for shipping. I replied to each email explaining that I have not received the ring, and that getting a bunch of emails for a 48 hr promotion only 2 days after my ring shipped was not professional. They eventually replied saying to send them a selfie when I get it and I'll get the promotional deal. 20 business days after the shipment notice (so roughly 7 1/2 weeks after placing my order), the ring arrived. I sent the selfie and they gave me the promotional code. I ordered & paid the shipping another ring, this time rose gold plated. I placed the order on 10/30/17 and got the shipment notice in one week. I was impressed, hoping the first order delay was a fluke. This was even worse! Suffice it to say, by the middle of December, the tracking info said it was still awaiting shipment over in CHINA! Customer service actually stopped emailing me responses when I continued to ask for my money back! Literally STOPPED replying to me! Yesterday (1/18/18), the ring arrived. It was silver (I ordered rose gold).

DO NOT SPEND YOUR MONEY HERE!

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B
7:40 am EST

The Needed Necklace Wouldn't recommend buying from this website

I ordered an expensive ring for my sister's birthday with an expedited delivery. Somehow the company forgot to mention that actually this ring was out of stock and been unavailable for 4 weeks. But my money was charged. Moreover, I learned this detailed only when I called them two weeks later (when I realized they hadn't shipped anything).
Well done, Needed Necklace. Thank you for ruining my surprise.

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C
7:06 pm EDT
Resolved
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The Needed Necklace never sent item ordered, did not refund money! buyer beware

I placed an order for a ring with the needed necklace after I never received confirmation of my order I contacted the company when I saw on my bank statement I was charged for the item. they claim they had no order and didn't acknowledge receiving my payment I showed them a screenshot of the payment that had cleared my bank and they still were unable to resolve telling me they had no order. They asked me over and over to provide more information. I asked them for a refund and received no response. They have stolen my money, don't buy from The Needed Necklace!

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D
3:57 am EDT

The Needed Necklace appalling!!!

Step by step to see how ridiculous they are:
1) Aug. 3d. I ordered a very beautiful necklace
2) Aug 5th. They notified me that they received my order
3) Aug 7th. The order was shipped. Very nice, that's pretty fast.
4) Aug 10th. First email from them out of many. They started bombarding me with emails asking to write a review about the order. Each email contained the same information.
Their customer service ignored my messages.
5) Aug 30th. I finally got the order. A f####g terrible necklace made of a cheap material. As if it was for a child.
Long waiting of a piece of crap? It wasn't even worth it.
I'm so angry and frustrated.

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Susan Dowell
US
Mar 05, 2018 8:02 pm EST

I was so upset that my son-in-law purchased an item from this place for my daughters birthday. I wish he would have consulted me first. I have been selling sterling jewelry since 1999 and I took one look at it and knew it was not gold filled or sterling silver as it said. Please people check out who you buy from online first. Like those turquoise boxes use see on famous action sites that say Tiffany & Co. They are not and they are not sterling. They may have a coating over them but they are not the real thing. Another thing I have found most sterling being sold out of Chine is NOT. Although there are many reputable companies in China that sell real sterling silver jewelry. DO YOUR HOMEWORK FIRST...PLEASE

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Rae873
US
Jan 19, 2018 8:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I cannot speak strongly enough about the lack of professionalism and reliability this "company" has displayed. My story is long, and they are very aware of how I feel, so I won't get into it again on here. What I will say to anyone considering purchasing from them: RUN FAR AWAY! Do NOT give this place your money!

ComplaintsBoard
C
4:34 pm EDT

The Needed Necklace email address

I was trying to purchase a ring but there is no sizing guideline. I tried click on the links in their advert on facebook but nothing happens. I tried their contact us once again nothing happens. I have since read a few negative reviews which leads me to belief they are scammers? Please can you inform me if they are a genuine company selling genuine jewellery? If they are a fake company then facebook needs to be made aware so they can stop scamming innocent people.

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E
2:15 am EST

The Needed Necklace Poorly made necklace

I have ordered from The Needed Necklace and my order was made on 18.11.2016. I finally received my order this week and must say that I'm very disappointed with the quality of my necklace, it looks nothing like pictures on their website and is poorly made. That was a present for a dear friend of mine but now I have to think of another present. No way I would give this peace of junk as a present! I hope I'll get a refund for this. I already sent them a message via email but they did not reply anything yet. Shop elsewhere.

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M
2:04 am EST

The Needed Necklace Beware and stay away!!

I have made an order and purchased something from The Needed Necklace website. After that I decided to read some reviews about this company and I was shocked and terrified when I saw all the terrible reviews. About 10 minutes passed after I placed my order when I contacted The Needed Necklace customer service and asked them to cancel my order. I received a reply from their support stating that they were unable to cancel my order because it was already shipped. What a scam! Like I said before only 10 minutes passed and they tried to assure me my order was shipped! Not only they scammed me but they also tried to make a fool of me! Beware and stay away!

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O
9:05 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a ring as a holiday gift for my aunt on 25/11/15. My order was not marked and shipped out until 2/12/15, and now there are only few days left before the holiday, but the ring has still not arrived. Their website states that simply placing an order by 25/11 would ensure holiday arrival. But that is not true! I placed my order in time, but still...

Read full review of The Needed Necklace and 21 comments

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Overview of The Needed Necklace complaint handling

The Needed Necklace reviews first appeared on Complaints Board on Dec 28, 2015. The latest review NECKLACE is VERY poor quality was posted on Jan 13, 2022. The latest complaint never sent item ordered, did not refund money! buyer beware was resolved on Oct 18, 2017. The Needed Necklace has an average consumer rating of 1 stars from 28 reviews. The Needed Necklace has resolved 1 complaints.
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  1. The Needed Necklace Contacts

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    PO Box 2380, Westfield, Massachusetts, 01086, United States
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  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
The Needed Necklace Category
The Needed Necklace is ranked 240 among 298 companies in the Jewelry and Watches category

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