The Pep Boys
Reviews and Complaints

To Whom it may concern: I was in the store sometime last week and I felt that the manager, was very rude to one of the employees, I read her name of the employee and her name is Victoria, she felt very hurt in the way that he had yelled at her in the store., My heart went out to her all she can do was to lower her head and walk away..I have been in this store in the past, will not let him help me for any reason he a very rude and hateful person that you have working for your company. The manager's name is Ken..
Thank you MR. Nick Sosa

This is on going for a while, being insulted by some white shirts and one blue. the last time i was in was 9-4-10.they are blurting out things loudly saying im dirty and so ios my girl. i do construction so i come in after work so. now this has been a while, ive had words back twice before. the white shirt says if hes dirty like that so is she, waiting, waiting . as if to provoke a fight. im tired of being attacked by these five trouble makers that are managers. makeing there new employees act the same way. whats next ? a braw in your store? this is not exceptable at all. today i will take pics of the foul troudle makers. im not coming in your store to be insulted by some ### snifers after i get off of work!

I you bought pep boys tires with road hazard warranty, good luck in getting repairs. I bought my tires in Georgia and am now in Wesgt Va. Ran over a large wire which pentrated the tire. It only needs a patch. There are no Pep Boys in Wva, the closest is in NC. I called Pep boy and you win't beleive what I have to go tghru to get paid for a repair. I must go to any tire shop get the repair for which I pay. I must get a statement from the repair shop as to why a repir was necessary, show car mileage and tire depth gage reading and submit all this along with my sales receit/invoice to Corporate hdq, The lady tryed to doscourage me by saying the repair would only be about ten dollars and that wasalot of hoops to jump through for ten dollars

My family owns 3 cars that have been serviced at pepboys in wilmington, de at concord pike location (The service manager is ed thomas). Not anymore, never again. Don't go there! They are absolutely incompetent, dishonest and careless. They could not fix an oil leak on my toyota camry, they misdiagnosed the leak and wrong part was replaced, cost me $400 and still has oil leak. Not to mention that head gasket was replaced for over $1000 previously and I still had an oil leak after that. They blamed me that the car was neglected and oil is allover (I wonder who neglected my car when I service it every month at pepboys?!). I saw a technician working on my car and eating a burger. After that he did not cap it properly after oil change and the oil spilled allover! A asked them to clean the oil and they did not do it right. I had to come back because the oil spill was not cleaned properly and oil was dripping! They just want you to come back for more and more repairs. Thebreaks on my husband's infiniti were fixed twice (1st time they did not fix them properly and refunded money because it was under warranty). "check engine light" came on right after my son had pepboys "fixing" other part on his car and he had to go back to fix it. Are all those failures just a coincidence? I think it's too many faulty repairs for one family to handle. If you want to find good technicians, you have to ask your neighbors or relatives if they know any. I am not going to pepboys ever again.

I took my 03 Toyota Tacoma to PepBoys to investigate and repair the source of the check engine light being on. The truck seemed to run fine and the light had been on for 3 weeks with no noticeable problems.

After 4 hrs PepBoys called and said that the oxygen sensor was defective and two other sensors needed to be replaced. They also indicated that my spark plugs were 'fouled out' and needed to be replaced along with the plug wires. They also recommeded their fuel system service. Total price $1230.00!

Wondering why it would cost $1300 to repair a functioning vehicle I took the car to the Toyota dealership the next day and they determined that only the oxygen sensor needed to be replaced for a total cost of $420.00. The plugs were not 'fouled out', otherwise the vehicle would not have started or run properly, and the other sensors were working properly.

Seems PepBoys needs to be added to the list of untrustworthy auto mechanics. Who can you trust these days?

I came into their shop because the window on the driver's side wouldn't come back up. They did a diagnosis on it and with the results, they said something got caught up in the mechanism that caused the motor in the window to burn out. The whole thing costed me 660.10. The man behind the counter told me he tried to save me some money(yeah right) but because of competitors prices or something of that..he couldn't do it. I will never go back to them again. They've taken too much money from me before..but this really took the cake. A cover to protect my car costed 74 dollars and change

I visited pep boys on the corner of cold spring and harford rd in baltimore md around 10:30 saturday the 17th to have a hole in my tire repaired. after waiting about ten minutes to speak to someone at the service desk, the gentleman informed me that the nail that was causing the leak was located in the sidewall. this confused me because the nail was clearly located in the surface of the tire that contacts the road. when i expressed my confusion the gentleman became offended and confrontational as if he was annoyed that i was questioning him. i understand that there may be guidelines as far as where and how a tire may be repaired, but this gentleman's behavior was something i would expect from a street-thug, not someone who should be dealing with the public. i live literally two blocks away from this pepboys, and will gladly tell my neighbors, friends and family about my poor experience today. i had the tire repaired at a location not five blocks away for fifteen dollars and it took about five minutes. the tire works fine. the attitude i experienced from this individual today disgusts me, to say nothing about the cleanliness of the store, which is dismal.

I took my personal truck in to get the brakes done, I have nice 20 " chrome rims on my truck with no imperfections on them at the time I dropped my truck off at pep boys on forest ln in dallas tx. When I picked my truck up, there seemed to be no problem, but when I got to my destination, one of the center caps from my rims was missing. As I looked at the other center caps, I noticed that one looked like it was stepped on and cracked, and another had a hairline crack in it. I went back to the pep boys and spoke to the manager victor about it, he gave me the attitude that it was not his problem, as I got louder talking to him so other customers could hear what happened, he said he would look at the video from that day and call me back, that was 3 weeks ago and no word from victor yet. I am a fleet manager for a large company with 200 vehicles, we were using pep boys to do our tires and preventative maintenance, not anymore, I informed all drivers to never go to a pep boys again.

My friend bought a set of four tires from Pep Boys in April of 2010. Three weeks later, she was having brake problems and returned to Grease Monkey, Inc. (Pep Boys). She was told that rear brakes were needed. When she asked why the brakes weren't checked when they had the wheels off anyway, she was told that the tires were replaced by a "Technician" who wasn't able to check brakes. (From past experience I know they aren't checking anything unless you specify. e.g. "Check the brakes" then they can charge you $45.00 for the two minute inspection.) She had the brakes changed. Three weeks later she started to hear grinding noises when braking. Apparently the brake pads were replaced without checking the calipers. I had her take the car to a trusted mechanic (Palumbo's Auto Care) in Glasgow, Delaware and was told that the calipers had siezed up, wore out the brakes and ruined the rotors. Cost $1, 040. When contacted later, Pep Boys Service? Manager denied any responsibility. "They don't normally check calipers". Isn't this a part of fixing the problem on a two year old car with less than 35K mikes? A complaint is being filed with the BBB. In the meantime, remember that Pep Boys mechanics (Grease Monkeys) may be certified (Maybe), but they really are clueless. I wouldn't buy a quart of oil from Pep Boys because of similar problems in the distant past. I wonder how many Pep Boys executives have their cars serviced there?

I took my 2002 dodge intrepid to pepboys for a reg. Oil change... I explained to the men working that a mechanic (Family friend) had just looked at my car less than an hour ago and told me I was really low on radiator fluid I asked them to make sure they fill it up... My car was in and out in less than 30min. I asked the tech before I left if he replaced the fluids he said that I was good on all my fluids now... Well a little over 2 wks later I was driving to joplin mo. I never made it there. My car broke down started smoking less than 24 miles from joplin! The heat index was over a 100+ my fiancee and I got stuck on the side of the rode, luckily a ok state trooper came along and drove us to miami ok. Where we had to have our car towed there $95 then we had to have another person tow it from there to tulsa where we live another $200! I had 3 diff. Mechanics look at my car they all said that my car 's inital breakdown was the result of having no rad. Fluid.! I called pepboys and the manager there stated that he would look at the tapes and get back to me... He never did I had to call him back, he then stated that this was not pepboys fault that I poss. Had a blown head gasket nut would need a comp. Check to see. I called their corp # and they had my car towed to pepboys and did the comp. Test - they said it was a blown head gasket nut it couldnt have happened from no rad. Fluid...! They (Even the area sup.) said that chrysler has defective parts on my car that go out... They said that they would be glad to fix it for me and would even give me a disc. Instead of the almost $1900 they'd only charge me $1600! Um, yeah, ok its not your fault although every mech. I've talked to said it is - nut youll give me a disc. Why? I am a mother of 6 in school for nursing that now is stranded all b/c of pepboys! Please everyone stay away from there!

I took my car to Pep Boys for a oil change, its a older 1986 Buick Park Ave.. Now my car is a mess on the inside, and I am a heavy smoker, well when I took the car in the ashtray was overflowing with cigartte butts, I should have emptied it, but didn't. When the car eas pulled done I paid the bill and went out to my car and the ashtray was hanging by the lighter wire, I went back in and asked what was this all about and the manager told me the mechanic was doing me a favor and dumped it for me but could not get it back in. I had to special order a new ashtray assemble from GM at a cost of 112.00. I got it and put it in myself and took the bill back to the manager and he refused to pay it, he told me that when you bring a car in for service it should be clean. I am writing the corporate office, I will keep u posted.

bought the famous buy three tires get a rebate for the fourth tire. week later got a phone call from pepboys saying the tires i bought didnt qualify for rebate .Irvine tx store
went three days later to Harlengen Tx pepboys for airconditioner work was charged for evaporator block and clogged tube to be cut cleaned and rebrazed. never happened . had emergency brake pads replaced. Waited 6.5 hours and overcharged. Was quoted $300 was charged $550 paid $440. still had same airconditioning problem. went to independent garage they replaced the clutch fan and cured the problem for $200 parts and labor.
First stop in Irvine on 4/13/2010 stopped in Harlengen Tx on 4/16 and 17/2010
There is no such thing as a evaporator block on a 2003 dodge 2500 with a 5.9 diesel.no tube was found rebrazed.
pepboys complete rip offs! will never us them again.

We took our Expedition and Outlander to Pep Boys for service. $400 later, they returned the Outlander to us about lunch time. I had to call them at 3:30pm to see about my Expedition. They told me they found the issue, but that they part had to come from the dealer, would call me with a price tomorrow. 5pm, I get a call from Juan telling me he has bad news. They were able to find a vacuum hose that would fit, but while test driving the SUV, someone rearended them! Not their fault, but why I was even more pissed is that Juan was not apologetic at all. Just kept saying it wasn't their fault and that we needed to come down and show our insurance. I get their and Juan ignores us. I then state that I am their about the Expedition and he doesn't even look up from his paperwork and says he knows, but they have it all straightened out and he'll call me Monday! I ask why he didn't call me when I had told him we had a 20 min drive to come down there and he states that he was too busy. Wow, sorry to inconvenience you, when you wrecked my accident free vehicle! It took 2 days of calling the store and corporate for me to get Charles, a service manager, who actually did the right thing. He called Corporate and the insurance and made sure it was being handled correctly and not only that, he waived the cost of repairs that we were going to have to pay Pep Boys. Now they did still try to only give me a 10% discount (something I got with a coupon anyways!), but the minute I said Charles said it would be free, they handed over the vehicle. However, I still had to deal with a Geico investigator claiming I was letting the vehicle be used for business purposes! I also lose trade in value, as the reason we were having repairs was so that we could trade it in in good repair and now even repaired loses trade in value. Kudos to Charles at the Alameda store in Albuquerque and BOO to the rest of that store and their corporate office.

On Wednesday March 3, 2010 while driving home from my university, I experienced some stiffness in my steering when making turns. Being very dependant on my car I immediately headed over to the Pepboys in Elmont store #180. The service representative inquired about my problem and I informed her that I was having a hard time when turning she asked me if I checked the power steering fluid and I informed her that it was not empty. She informed me that she will have to do a steering evaluation which will cost me $22 to locate the problem I agreed because I wanted the problem resolved. I then sat in the service area and started studying for my exams. At approximately 16:45hrs I was approached by the service agent and she asked me to head to the counter. When I reached the counter she informed me that the power steering pump is defective and will need to be replaced, she pulled up an estimate for the service including labor for $758.88 which includes a wheel alignment as listed in the service order. I agreed and she informed me that she will order the pump and the car will be fixed once the pump arrives.
At 19:43 hrs the mechanics informed me that they will be unable to fix the problem due to the shop closing I was asked to bring the Car back on Friday. I agreed. On Friday I left the car at pepoys and returned to pick up the car at 1600hrs. When picking up the car I was not informed that the problem was not fixed I was just given the bill for $758.88 and was given the service Manager’s card. Immediately when I started my car I noticed that there was absolutely no difference in the stiffness. I called the service manager Raj who informed me that I should drive the vehicle for a bit. Based on his instructions I drove the vehicle on the cross island parkway for about 35 minutes, the problem became more severe. I then brought the car back to Pepboys. I was asked to leave the car over night and they will look at it. The following day I was called by Pepboy’s manager Raj and informed that my rack and pinion was defective and that he will replace it. I was then called at 1400hrs and was informed that my vehicle was ready to be picked up. I arrived at 16:45hrs and was given the vehicle with a bill of $244.41 I because I was assured that the problem was fixed.
When I entered the vehicle the stiffness had became a bit better but was still present. I drove the vehicle home and parked it. The following morning on my way to my university I noticed that the car was making a frightening sound and the turning became stiff once again. I pulled over and called Raj, he did not offer towing assistance. I left the vehicle in the street that day and took public transportation both to and from my university.
I dropped off the vehicle to Pepboys on Friday. Manager Raj called me at approximately 11:00 hrs in the morning he informed me that the turning was fixed and that my vehicle needed brakes which is what was making the freighting sound. I informed him that my brakes are covered under warranty and he informed me that he will fix them. At 15:00 hrs I was informed that my vehicle was ready to be picked up. I arrived at Pepboys at 1600 hrs and was told that the brakes were replaced under warranty but I would have to pay for new rotors. I agreed and paid the $200.57 for the service. When driving home I still had problems with the vehicle stiffness and was told by Raj that the issue was with a part from Nissan that is “nationally backordered.”
On Saturday when driving my vehicle I heard the same sound from the brakes and I feel the stiffness in my turning. I immediately called Pepboys call center and filed a compliant. I was informed that I will be contacted with 48hrs.
I did not use my vehicle since then and had to borrow my girlfriend’s car. I called Pepboys management a total of 8 times to this day and have not heard from anyone from Pepboys customer relations or from their Area Director like I was promised.
I took my vehicle to my local mechanic and my Nissan Dealer, both informed me that the problem all along was the rack and pinion the fluid pump should never had been changed for the problem I was having. I was informed by both that it was an incorrect diagnostic and was given $1800 for repairs not including the brakes. I was also informed that the rear brakes were never replaced; on the safe side I repaired the back brakes for a total of $126.
On Saturday April 3, 2010 in good faith I brought the vehicle to Pepboys, I confronted the store manager about the back brakes he stated that his mechanic might have over looked the brakes. I also confronted him about the front brakes, I had a warranty on Ceramic Brakes he had his mechanic install Bronze. (Ceramic are top of the line, Bronze are the cheapest possible brakes.) Manger did not have anything to say about this remark. I then asked Raj to take the vehicle so he can see what I feel. He took the vehicle for a test drive with me in the passenger seat. He stated the car is fine and he does not feel anything wrong with it. I asked him to let go of the steering wheel for a second, he immediately noticed that the car shifted to the left. This concluded that the car was not aligned even though they had charged me for the alignment. I then showed him the clanking and ticking sound that was evident when driving, he told me that it was a simple fix and was caused because his mechanic did not install the rotors correctly. He took the vehicle back to the shop told me that his mechanic Brian was working on the vehicle. At 1600 I noticed that Brian was talking to a female who stated her car was overheating. I wondered if Brian is working on her vehicle then who is working on mine? At 1645hrs I was told that the vehicle was fixed and was given the keys, before even exiting the parking lot I noticed that the sound was still evident. This concluded that they did not fix the vehicle that day as promised. I returned to the service manager and he told me its busy I don’t have the time to fix it today please bring it back, please note there were 7 mechanics working that day.
Pepboys committed fraud in the following ways.
1st time they repaired the vehicle they made me pay for the $758 telling me that the problem wasd fixed when in reality no difference was made.
2nd time I was told a new rack and pinion will be installed a rack and pinion was never installed.
3rd time I was informed the part needed for my car was nationally backordered and to try back in three months, (this is when the warranty period for the service expires 90days, how convenient). The deal and the mechanic said they can retrieve the part.
4th time I was told my brakes will be changed under warranty from my purchase from May 2009, the rear pads were not changed.
5th time my brakes that were under warranty were replaced with the cheapest brakes possible not only is this unethical it is illegal.
6th time they charge me for an alignment that was never preformed
In conclusion I have spent $1203.86 for service that was not rendered. The service shows warranty which they did not back. They even asked me to leave the shop because I was there for warranty. They informed me the car was fixed when it was not and charged me for it. They preformed and charged me for a diagnostic that was inaccurate. They made my car worse from having a steering problem to a steering and a brakes problem. Because of this I have spent countless hrs in the shop since March 3rd trying to resolve this issue. I have spent $133 from Nissan dealer for a diagnostic which states the rack and pinion is the problem and is not nationally backordered. I also spent 125 from another shop to fix my rear brakes so I have some working brakes on the vehicle. I have called Pepboys Customer Relations many times to have this issue resolved but have never received a response from corporate or their area director.
I have all documents available for all transactions listed above which will be provided if necessary. I think I have made an effort trying to have this issue resolved with both the shop and their Customer Relations but no one is willing to work with me. On the wall in the service area it states “100 percent satisfaction guaranteed if you do not like the repair we will re do it or refund your money” they did not want to redo the service so I asked for a refund based on this slogan but was denied. Thus, I am disputing the $1203.86 from Pepboys since I was fraudulently misled on all three transactions so I can have my vehicle fixed by Nissan.

I always skeptic about Pepboys all these years because they are OVERPRICE
But, I decide give it a try when I saw the ad for 29 minutes oil change plus $13 rebates

Yesterday, I went to Pep Boys in Rowland Height for oil change. After waiting for 15 minutes, Finally, Someone asked me what do i need.
"Oil change" I said. The employees told me, "You have to wait for 1.5 hours for that? WHAT!
What happened with 29 minutes? ... It is count at the time they pull in the car... but for now... you have to wait 1.5 hours...
Come on...

This morning, I went to another Pep boys in Chino hills for same reason. I talked to one employee named JOE. He might be the manager for that department
SAME THING! 29 minutes becomes 2 hours. WHAT!
JOE said: They have 3 CARS ahead of me for the oil change., ...
Speechless...

SO:
1. WHAT 29 minutes sign for?. I better go to Wal-mart "across the street" -- at least they are certainly changed it for less than 1 hours
2. 3 CARS oil change = 2 hours? HOLLY MOLLY...Do you know how to manage a store?. I closed my store the next day.. if I am the owner...
3. PEP-BOYS employee are working TOO SLOW

DO NOT need to spend another minute on these store.

Today I went to the PepBoys store located in Miami Lakes Fl to purchase a water pump for my car.

Well, they only had one employee behind the parts counter, it was the Parts Manager, a fellow by the name of Aquiles. I couldn't believe this Parts Manager, he didn't have the slightest idea on how to even use their computer to look up parts. I then asked for the Store Manager, and guess what, the lady that labeled herself as the Store Manager didn't know either. They actually invited me around the counter and I had to look up my own parts, after providing him with the part number he had no idea were to find it or if they had it in stock, unbelievable.

Needless to say, I left pissed and without a water pump... For years I owned an Auto Parts store myself, I can not imagine having an untrained employee dealing with the public, much less a manager. In my personal opinion, a Manager must know ALL aspects of the operation.

Wake up PepBoys, start training your managers, or you will continue to loose business to the competition, this time around I ended up going to Advance Auto and not only they had competent employees, they also had the parts in stock. And yes, you guessed right, I'm not going back to PepBoys again.

I moved out to Vegas in Sept 2008 and thought it would be cool to have ATV's for my family and I to kick around on. I bought two Baja 150's and one Baja 90. I also invested in the extended warranty on them as well. Two months into them one of the 150's wouldn't start and ended up having to get it replaced because the shop couldn't fix it. Now, Feb 2010, neither one of them will start, they're out of warranty and my investment is worthless. DON"T BOTHER GOING CHEAP BECAUSE YOU GET WHAT YOU PAY FOR- CRAP!

Took in a 15" rim with no tire and asked for a new 205 65 R15 tire to replace the bad one. The service writer Matt said it would be no problem and it would take about 45 mins. After about 35 mins Matt came out to tell me there was a problem and that my rim was 16". Now tell me why would the other 3 tires and rims be 15" and not this one? I walked outside to my car just to check and make sure I did not read the #'s wrong while my girlfriend stayed in the store to find out the price of a 16" (which should i even mention was almost double the price of the tire that I was suppose to be getting put on) I brought in the tire that was bad to show them that the tire size was 15". Matt the service writer took me in the shop with my tire and a tape measure and he measured from edge to edge of the rim and kept telling me that it was 16'' and that they will not put a 15" tire on it. I showed them that the tire that came off the rim was indeed a 15" and that it fit; by me putting it back on the rim. Matt kept insisting that it was a 16 " rim and the only way that my 15" tire fit was because it was worn out and stretched. By this time I am pissed and they are refusing to put on the tire that the car calls for because their tape measurements show that need I say again from outside of rim to outside of rim is almost 16", needless to say I took my rim and tire the hell out of that store so pissed off I didn't speak to my girlfriend the entire 45 min. ride home. When I got home I decided what the hell I'm gonna measure this rim just to make sure I'm not the crazy one here, so I take the tire inside the house and lay it on the kitchen floor with the inside of the rim facing out and damned if the rim size is stamped inside the rim (15x8). I'm thinking about going back up there tomorrow and show them, but then again they will most likely say o' thats not the same rim you brought in yesterday, because you know Pep Boys it the BEST store around and they don't ever do anything wrong. I feel that they tried to take advantage of me; thankfully I did not fall for it. However i guess i could have let them put a 16'' tire on it and watch someone get hurt when it blew off (POSSIBLY ME)...