The Real Good Food Company’s earns a 1.0-star rating from 2 reviews, showing that the majority of health-conscious eaters are dissatisfied with nutritious offerings.
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Bacon Wrapped Chicken-Costco
The complaint is on the poor packaging, as they are frozen in packs of 2 which is great, but they put a cardboard paper cooking instruction directly inside the package which freezes to the bacon and is a disaster to peel off, leaving all kinds of paper remnants all over the chicken. They also are frozen together and impossible to separate to cook as directed! I will be returning all to Costco
Desired outcome: Change your packaging
cheese enchiladas / poor customer service
This company is a rip off. Poor customer service! My boss placed a large ordered for the cheese enchiladas a couple months ago and they were a bad batch. He attempted to get ahold of the company but kept getting the run around as you see in the review below. Finally, after being ignored and dodged - he received a coupon. He was assured that the new enchilada would be good so we went ahead and placed an order.
We received the order and the boxes were packed so tight there was no dry ice in the box. The enchilada boxes were still cold so we figured we'd try them out. We ate 2 out of the huge order but nope! Same bad batch and taste. They just didn't taste right.
I am the executive assistant to my boss so I called ryan the "customer engagement manager" to resolve this issue but unfortunately, ryan was extremely rude, gave me attitude, and wouldn't take my word for it since I wasn't my boss and he wanted to talk directly to my boss. He wouldn't even hear me out and just ended the conversation. Ryan was rude, short and dismissive. Extremely rude and poor customer service.
We sent him an email in regards to this issue and he just passes it on to a person named aj. The email states they will follow up on monday. We sent a second email and no one responded. It is now sunday and no one has reached out.
We have spent so money and time dealing with this company. Their initial product was great and it just went downhill. All I asked for is that we can send back the cheese enchiladas and exchange them for the cannelloni. Clearly that was just too much work for them.
This company lacks customer service, management and common curtesy for consumers. We were a repeat customer and would have continued with purchases had they been accommodating. You just lost our business.
Hi Jen! My name is Danielle and I am the Director of Marketing here at RGF. I apologize for the terribly late message--this is my first time seeing this website, but I just found it and read your review. I am so sorry to hear you had a negative experience in the past, and would love to see how we can resolve this for you. I just sent you a direct message to try and get you a better experience with us
Thank you!
Is The Real Good Food Company Legit?
The Real Good Food Company earns a trustworthiness rating of 65%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for The Real Good Food Company. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The Real Good Food Company has claimed the domain name for realgoodfoods.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Realgoodfoods.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- We have detected an internal review system on The Real Good Food Company's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
- We conducted a search on social media and found several negative reviews related to The Real Good Food Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
The Real Good Food Company Reviews 0
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Overview of The Real Good Food Company complaint handling
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The Real Good Food Company Contacts
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The Real Good Food Company phone numbers+1 (818) 299-4179+1 (818) 299-4179Click up if you have successfully reached The Real Good Food Company by calling +1 (818) 299-4179 phone number 0 0 users reported that they have successfully reached The Real Good Food Company by calling +1 (818) 299-4179 phone number Click down if you have unsuccessfully reached The Real Good Food Company by calling +1 (818) 299-4179 phone number 0 0 users reported that they have UNsuccessfully reached The Real Good Food Company by calling +1 (818) 299-4179 phone number
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The Real Good Food Company emailscontactus@realgoodfoods.com100%Confidence score: 100%Supporthanadevore@realgoodfoods.com99%Confidence score: 99%jeromy@realgoodfoods.com98%Confidence score: 98%gcontreras@realgoodfoods.com97%Confidence score: 97%hforeman@realgoodfoods.com96%Confidence score: 96%
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The Real Good Food Company address111 Artsakh Ave. № 201, Glendale, California, 91205, United States
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The Real Good Food Company social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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Hi Mindy! I apologize for the delay here--I had no idea this website existed, but just found this review. My name is Danielle and I am the Director of Marketing here at RGF. We appreciate your feedback and if you reached out to our Customer Service team, we would have taken care of you asap and given you a refund. That definitely shouldn't have happened with the Chicken and we actually did change to a new method with the raw-meat label on the inside of the package. Would love to get you a better experience!