Thorntons’s earns a 1.1-star rating from 174 reviews, showing that the majority of customers are dissatisfied with their fuel and convenience store purchases.
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Service social distancing
So I went to Store #323 515 W north ave Lombard IL 60148 and it was about 5 central time and Justin was the only associate in the store he refuse to give me the product I was busting because i wouldn't physically let him hold my DL now he can scan it without holding it but he wanted to be extra about it . Then when I complained about he he threatened to call the police . I have the app and never had this issue at this locations with other as most people respect that customer don't want this ID's touch during this pandemic. Please contact me at [protected]
Desired outcome: This should be optional for us to allow the cashier to touch our things
service in store
I went in Thorntons 10320 Westport Rd in Louisville, Ky Tuesday Jan 5, 8:15am. 2 guys came in behind me. I got a burrito and went to check out. I stood there 2-3 minutes with no visable employee other than the Hot Bar attendant. I put my burrito on the counter and left. So did the guys behind me. I go in there 2-3x week. Where were the rest of employees?
Tanker Drivers
Tanker driver on Courtney Campbell Bridge at 6:22p.m. was driving wreck less. Potentially could of caused multiple accidents, cutting off cars, bobbing and wearing. DANGEROUS DRIVER IN A TANKER TRUCK! Have video with vehicle identification.
Employees
Walked grab a cold drink and snacks, get up to counter and tenant says I didn't have my covid mask on. As I proceeded thru the door I then notice its was in my back pocket so I turned around and the clerk seen me as she was throwing it all away! I said why did you do that, she said ur not contaminating my place if u want go pick other snacks out! Very rude...
Read full review of ThorntonsNo air for commercial vehicles at diesel pumps.
First of all this this location is only about a year old and not long after it opened there was an issue with the air not being maintained at the truck side diesel pumps. I would sometimes fine one out of the 3 or 4 that I could use and today there are none available. It makes no sense to offer a service and then not maintain it. It can't be that hard to...
A simple bathroom
I frequently come to this Thornton's to get gas as I like to doordash in the Naperville area but it's so ridiculous how every time I need to use the bathroom it's apparently "down" or "closed" or "being cleaned" there's always some excuse. Are the workers just that incompetent that they're unable to allow a bathroom to be used at 6:30pm? Please fix this I'm...
Face masks
I wanted to buy groceries at Southwest highway and Harlem and was told we to not sell products without a mask. So I went to seven eleven and will never shop at Thortons again.
Bad service
Between 4:35 and 5:00 am today. I was trying to get gas. Stand there for mins. She toke so long to turn on the pump for gas. She was out side with others. Not look see any body was at the pump. They all came in with out face be covered. She was at counter with it off so was the man and child up there. I did know we have face covered in there. If so why was the others was not covered. At slots others come in might have on when coming in they take it down when they are in there. Mean to me about it. Need check the video at time I came in. Not coming back to your store you have some disrespect workers there in the morning...
Service and respectful employee and manager
Stoped at store#336 in monee, illinois to fuel my semi truck on 7/24/20 @5:35 pm my invoice#[protected] after i'm done fueling went by the cashier his name (kyle) the guy with no manor bor respect that someone made a big mistake and hire him! Asked him if the shower in good working order cause last time I stopped at this location the showers was down for maintenance so I asked him! He responded telling me i'm ducking stupid the shower sign here do a reason than start calling me names brought mt mother into the subject with a very nasty talk.. I asked about the manager the other cashier a aa lady v claimed shes rge manager and instead of telling him to have some respect to the customer ahead started laughing with him and making fun of what he was saying insulting me in a very bad and nasty low class way and unbelievable. For who ever read and review my complaint to take this matter very seriously cause I walked away but someone else will not leave a good seven behind if it ever happened with an amateur person and I would like to see an action seriously been made..
President
Regards
Mike habli
Extremely rude employee
I was checking the shelf for sea foam gas addictive for me gasoline I was getting ready to purchase and a pack of cigarettes. She said to me when I was in the in store cab I help you and I dropped my phone and told her I did. As I was walking up to the counter I said I was worried about the fact that I dropped my 1400 note 10 OKs phone and she said I don't...
Read full review of ThorntonsNew manager Nolin
I've been going to the store for 35 years and I believe this man Nolan new manager to be the rudest employee I have ever come across in the store. This man has no business working with the public, very rude and unprofessional. He is a disservice to the Thorntons company. The only good thing about the store now is knowing that he will be gone soon but not...
Read full review of ThorntonsService
On 05/26/2020 I went to round lake thorntons and as you know the country is dialing with a pandemic and I have a disable person at home.but some people do not care about others., I go inside the store and a costumer is not wearing a mouth mask the manager having a conversation whit that person, and not telling to wear anything, so I said to that person...
Read full review of ThorntonsGas
I stopped an used the pay a pump while I put gas this morning. Once I have as done the store employee can out yelling an screaming that I need to go in an pay again or she's calling the police. I tried to explain to her I paid using my card before pumping. As she continued to scream . Screaming she's the only one there an working by herself if don't go...
Every time I go to this Station, the grill is empty.
Station 3726 Taylorsville Rd, louisville KY I buy fuel at Thornton's 3 x a day all over Louisville. Without a doubt this is the worst run store in the area. The grill is always empty and most of the time there are No sandwiches to eat or there old. It's also rare that there are towels to clean the windshields. This is not the first time I have made a complaint about this store.
Read full review of Thorntonsservice
I would like to start by saying I shop at Thornton's a lot but today will be my last day ever returning I had the sale man Fernando at the location I'm largo Florida on ulmerton road he was very rude and nasty he would not ring up my items he was so nasty and made a racist comment about my skin color and I asked for his manger julies to come and assist but...
Read full review of Thorntonsrude service and harassment
Today is February 1st in the time is 11:35 and I am sitting here at the Thornton's located in Clearwater on Gulf to Bay Boulevard and I had just stopped to park because there was some issues I had to deal with with my phone and I didn't want to be texting while I was driving and I wasn't bothering anybody I wasn't playing my music loud or anything I wasn't...
Read full review of Thorntonscoffee selection reduced without notice.
After 10 am there is only 2 options for coffee to choose. There is no reason I cannot have the coffee I want. I was given terrible attitude when I asked why 3 days in a row I could not get any of the coffee I used to. I was given an excuse one day and then told to go somewhere else the next day. I will go somewhere else from now on. For All of my Gasoline too. I'm not going to be treated like that.
Cashier - donna calister
Upon entering the store standing at the counter to get me change from gas Donna said you need to move your car you can't park in a handicap zone, I did not say anything just asked her for my change off pump 5. She got lounder, yelling being very rude in front of other customers..I started to tell her I had a handicap pass( but I stopped it was not her place...
Read full review of Thorntonscomplaint
As I went into Thortons 4520 Dixie Hwy Louisville Ky 40216 The Cashier did not want to run my Lottery slip numbers in which I had filled out. I asked him to run lottery slip 7 times. he start rolling his eyes and act like he could barely walk over to run the Lottery slip. He started rubbing his head and then decided to punched my numbers in 7 times wrong.He...
Read full review of Thorntonshomeless people allowed to panhandle and harass customers
On December 1st at approximately 5:30 p.m. on the Charlotte Pike Thornton's next to the Walmart the manager I was asking for a little help on gas not money not food nothing else I was almost out of gas they told me I had to leave because two homeless guys sit there and walk up on customers panhandling and bumming money for their food and for their drugs and...
Read full review of ThorntonsThorntons Reviews 0
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Overview of Thorntons complaint handling
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Thorntons Contacts
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Thorntons phone numbers+1 (866) 473-0017+1 (866) 473-0017Click up if you have successfully reached Thorntons by calling +1 (866) 473-0017 phone number 0 0 users reported that they have successfully reached Thorntons by calling +1 (866) 473-0017 phone number Click down if you have unsuccessfully reached Thorntons by calling +1 (866) 473-0017 phone number 0 0 users reported that they have UNsuccessfully reached Thorntons by calling +1 (866) 473-0017 phone number
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Thorntons emailsguestservices@mythorntons.com100%Confidence score: 100%Support
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Thorntons address10101 Linn Station Rd № 200, Louisville, Kentucky, 40223, United States
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Thorntons social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 19, 2024
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