Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Events and Festivals Ticketmaster Never received my tickets.
Ticketmaster

Ticketmaster review: Never received my tickets.

A
Author of the review
4:05 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was provided a transfer link by Customer Support. I was told they would send my tickets and activate them in 40 minutes. 2 hours into my event I called back because I hadn't got my tickets. I was transferred to the senior supervisor. I was told the exact same thing, and he hung up on me.

So, three hours into my event I hadn't got my tickets. I called back and asked for a refund. I was again told they would activate my tickets. Again, I asked for a supervisor and was given the same supervisor and was told I would get a refund but only to my ticket master wallet and I would need to go to a store and buy a TM card. I stated I didn't want this, and I was hung up on again.

I called back again and was told they would refund both events that are not showing in my account, but they see I have been charged for and was again hung up on.

So, I never got my tickets for either event and got an email stating that they have a no refund policy since I was sent a link to the event.

Desired outcome: I would like a refund for the 4 tickets I haven't received.

More
Send message
Copy link
Report
0 comments
Add a comment

More Ticketmaster reviews & complaints

Ticketmaster - They took my tickets 9
Ticketmaster - Embarrassment! Tickets not accepted because of Ticketmaster screw up! 3
Ticketmaster - Can't print the tickets! 16
Ticketmaster - presale tickets scam 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ticketmaster - did not get tickets 1
Ticketmaster - VIP experience Pantera
Ticketmaster - Concert tickets at observatory
Ticketmaster - Ticket refund
Ticketmaster - tickets
Ticketmaster - Tickets confirmed sold by Ticketmaster and advised not sold after the event
View all Ticketmaster reviews and complaints

  1. Ticketmaster Contacts

  2. Ticketmaster phone numbers
    800 653 8000
    800 653 8000
    Click up if you have successfully reached Ticketmaster by calling 800 653 8000 phone number 64 64 users reported that they have successfully reached Ticketmaster by calling 800 653 8000 phone number Click down if you have unsuccessfully reached Ticketmaster by calling 800 653 8000 phone number 104 104 users reported that they have UNsuccessfully reached Ticketmaster by calling 800 653 8000 phone number
    United States
    136 100
    136 100
    Click up if you have successfully reached Ticketmaster by calling 136 100 phone number 4 4 users reported that they have successfully reached Ticketmaster by calling 136 100 phone number Click down if you have unsuccessfully reached Ticketmaster by calling 136 100 phone number 2 2 users reported that they have UNsuccessfully reached Ticketmaster by calling 136 100 phone number
    33%
    Confidence score
    Australia
    +1 (855) 985-4357
    +1 (855) 985-4357
    Click up if you have successfully reached Ticketmaster by calling +1 (855) 985-4357 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +1 (855) 985-4357 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +1 (855) 985-4357 phone number 1 1 users reported that they have UNsuccessfully reached Ticketmaster by calling +1 (855) 985-4357 phone number
    Canada
    +44 333 321 9999
    +44 333 321 9999
    Click up if you have successfully reached Ticketmaster by calling +44 333 321 9999 phone number 9 9 users reported that they have successfully reached Ticketmaster by calling +44 333 321 9999 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +44 333 321 9999 phone number 5 5 users reported that they have UNsuccessfully reached Ticketmaster by calling +44 333 321 9999 phone number
    29%
    Confidence score
    United Kingdom
    +64 800 111 999
    +64 800 111 999
    Click up if you have successfully reached Ticketmaster by calling +64 800 111 999 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +64 800 111 999 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +64 800 111 999 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +64 800 111 999 phone number
    New Zealand
    +43 12 530 555
    +43 12 530 555
    Click up if you have successfully reached Ticketmaster by calling +43 12 530 555 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +43 12 530 555 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +43 12 530 555 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +43 12 530 555 phone number
    Austria
    +32 900 40 850
    +32 900 40 850
    Click up if you have successfully reached Ticketmaster by calling +32 900 40 850 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +32 900 40 850 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +32 900 40 850 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +32 900 40 850 phone number
    Belgium
    +357 77 777 040
    +357 77 777 040
    Click up if you have successfully reached Ticketmaster by calling +357 77 777 040 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +357 77 777 040 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +357 77 777 040 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +357 77 777 040 phone number
    Cyprus
    +45 70 156 65
    +45 70 156 65
    Click up if you have successfully reached Ticketmaster by calling +45 70 156 65 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +45 70 156 65 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +45 70 156 65 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +45 70 156 65 phone number
    Denmark
    +358 60 010 800
    +358 60 010 800
    Click up if you have successfully reached Ticketmaster by calling +358 60 010 800 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +358 60 010 800 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +358 60 010 800 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +358 60 010 800 phone number
    Finland
    +33 892 390 100
    +33 892 390 100
    Click up if you have successfully reached Ticketmaster by calling +33 892 390 100 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +33 892 390 100 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +33 892 390 100 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +33 892 390 100 phone number
    France
    +49 304 081 8824
    +49 304 081 8824
    Click up if you have successfully reached Ticketmaster by calling +49 304 081 8824 phone number 1 1 users reported that they have successfully reached Ticketmaster by calling +49 304 081 8824 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +49 304 081 8824 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +49 304 081 8824 phone number
    100%
    Confidence score
    Germany
    +353 818 903 001
    +353 818 903 001
    Click up if you have successfully reached Ticketmaster by calling +353 818 903 001 phone number 7 7 users reported that they have successfully reached Ticketmaster by calling +353 818 903 001 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +353 818 903 001 phone number 9 9 users reported that they have UNsuccessfully reached Ticketmaster by calling +353 818 903 001 phone number
    Ireland
    +31 900 300 1250
    +31 900 300 1250
    Click up if you have successfully reached Ticketmaster by calling +31 900 300 1250 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +31 900 300 1250 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +31 900 300 1250 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +31 900 300 1250 phone number
    Netherlands
    +48 223 958 700
    +48 223 958 700
    Click up if you have successfully reached Ticketmaster by calling +48 223 958 700 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +48 223 958 700 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +48 223 958 700 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +48 223 958 700 phone number
    Poland
    +46 771 707 070
    +46 771 707 070
    Click up if you have successfully reached Ticketmaster by calling +46 771 707 070 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +46 771 707 070 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +46 771 707 070 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +46 771 707 070 phone number
    Sweden
    +90 216 556 9800
    +90 216 556 9800
    Click up if you have successfully reached Ticketmaster by calling +90 216 556 9800 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +90 216 556 9800 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +90 216 556 9800 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +90 216 556 9800 phone number
    Turkey
    +971 43 662 289
    +971 43 662 289
    Click up if you have successfully reached Ticketmaster by calling +971 43 662 289 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +971 43 662 289 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +971 43 662 289 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +971 43 662 289 phone number
    UAE
    +52 53 259 000
    +52 53 259 000
    Click up if you have successfully reached Ticketmaster by calling +52 53 259 000 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +52 53 259 000 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +52 53 259 000 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +52 53 259 000 phone number
    Mexico
    +1 (310) 360-2321
    +1 (310) 360-2321
    Click up if you have successfully reached Ticketmaster by calling +1 (310) 360-2321 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +1 (310) 360-2321 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +1 (310) 360-2321 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +1 (310) 360-2321 phone number
    More phone numbers
  3. Ticketmaster emails
  4. Ticketmaster address
    9348 Civic Center Dr., Beverly Hills, California, 90210-3624, United States
  5. Ticketmaster social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Ticketmaster Category
Ticketmaster is ranked 2 among 79 companies in the Events and Festivals category
#01 BookMyShow BookMyShow #02 Ticketmaster Ticketmaster #03 Viagogo Viagogo #04 Live Nation Live Nation #05 Evite Evite

Most discussed Ticketmaster complaints

Cancelled event
1
(opinions to this review)
 Can't print the tickets!
1
(opinions to this review)
Ticketmaster Alternatives
Viagogo 708 reviews Ticketfly 10 reviews Get Me In! 9 reviews BookMyShow 15 reviews TicketNetwork 57 reviews