TicketOffices.com
Reviews and Complaints

Worst decision made by purchasing tickets from this website. I didn’t get a confirmation after purchasing tickets, I made so many calls with No LUCK. DO YOUR research! No one picks up. When you finally get through, the call drops. Customer service is not a priority here. WHY is it easy to purchase but difficult to get through once you’ve processed payment transaction! I emailed them and it loops you to the beginning of this mess. Email after email. What a SCAM.!

I was referred to 714-Tickets and I got hooked up. Upgraded seats at no additional cost. No fuss. No issues.

I Didn’t discuss the head ache with T-Office.com

Now that’s customer services [censored]ES!

Purchased tickets for concert venue - TicketOffice did not send ticket to Ticket Master. Repeated hangups from Customer Service with TicketOffice - No able to speak with Management - no clear contact # or individual to speak with regarding purchase. DO NOT PURCHASE FROM THIS COMPANY IT IS A RIP OFF WITH PISSPOOR CUSTOMER SERVICE & NO HELP FROM MANAGEMENT

Do not use this company to buy concert tickets. They do not offer any of their quoted services... such as a refund when a venue is canceled. They will continue to tell you that the venue is TBD. That in fact... they can keep your money because "they haven't heard from the artist yet on a reschedule"? If you try to reach them, get ready for the worst customer service you have ever received. They lie, transfer you, and tell you they will research your claim for a refund. This is all a complete FRAUD. DO NOT EVER BUY FROM THEM. I lost $600 and it's a total scam. The guy Richard Rodriquez in Sales is only out to sell you tickets and he is obviously commissioned. Ruthless. When you ask for help, he transfers you to the "customer service" nowhere-land. He is terrible.

The Colorado Symphony - Music of Queen concert was cancelled in March of 2020 due to Covid.
The concert was recently rescheduled for March of 2022 and I was not notified by ticketoffices.com nor was I given my money back.
I want either comparable tickets to the 2022 concert or my money back.
My order number is [protected].
I purchased the tickets through PayPal (AMEX card).

We purchased tickets on 1/10/20 to Jersey Boys performance at 5th Ave Theater in Seattle. Show was cancelled due to COVID lockdown.
Order #:[protected]

Attempted to use credit for rescheduled show 2/19/22. Tried to get information on how to use credit in automated chat and/phone message but was only told that the 2020 show was cancelled - no option to purchase tickets again in chat or automated phone system. After several attempts and about an hour on hold we finally spoke to a human.

They confirmed the $417 credit was in the system but then said we couldn't use it because it needed to be used within 18 months.

We were also told that we could have used the credit for another show or event. However, when we purchased tickets for an event this fall through Ticketoffices.com we were never given the opportunity to use the credit when purchasing the tickets.

We are now out the $417.

support@vividseats.com

I purportedly purchased tickets through your site.

My credit card was billed and the order was "confirmed "

I was notified via email that the seller would transfer the tickets electronically by 11/7/2021.

A later email said the transfer would be by the 8th.

I received no email and contacted your customer service to find out no tickets were available to fulfill my agreement with Vivid Tickets.

Extremely disappointed and very likely to NEVER do business with a company that did something like this to a customer.

Gary Emert

[protected]@sbcglobal.net

619.818.0652

Unacceptable and despicable response from Customer Support. Not a clear email address disclosed of their customer support and they also keep hanging up on the phone after multiple attempt to call and resolve my refund issue. I am not sure with the below standard behavior how is this company still in business. PLEASE INVESTIGATE AND GET THEM OUT OF PUBLIC SERVICE. Ticket offices does the public a horrible service.
Ticket Offices held my payment to Ricky Gervais Show for almost 2 years (two years). Unacceptable! They gave contradictory response whether this money is lost or reusable towards another show. But they definitely confirmed that is not refundable.
How is this possible to have businesses like this around?

I purchased two tickets to a venue in May 2021. It was canceled. I have tried numerous times to get a refund but no response. They do NOT answer email. You are lucky if you get hold of a person to speak too... and the only thing they will do is sell you more tickets. This company is a total SCAM. DO NOT USE THIS SERVICE. YOU WILL LOSE YOUR MONEY.

We purchased tickets to Brad Paisley/Lynyrd Skynyrd Legends concert for August 9, 2021 at the Canton Ohio Hall of Fame. On the website the hall of fame shows on where to buy tickets - Ticket Offices. Two days prior to concert, Lynyrd Skynyrd cancelled due to a band member getting covid. An email went out from the hall of fame that anyone who bought tickets for Lynyrd Skynyrd only would get a full refund. I submitted our request for a refund which they acknowledged. I waited the required 6 - 8 weeks only to be told I didn't the tickets from the hall of fame but from Ticket Offices which was the venue listed on the hall of fame site to purchase tickets. There is no one to talk to in person and live chat says I'm not eligible for a refund. I tried another time to hold on the phone but it was a 65 minute hold and I wasn't able to hold that long. It sounds like a huge scam to me - that the hall of fame puts a website TicketOffices on where to buy tickets, only to be told from them and TicketOffices that we're not entitled to a refund. I'll never use TicketOffices again and I'll NEVER visit the Canton Ohio hall of fame or buy tickets for anything event they have.

This concert is rescheduled from 7/20/2021 to 4/1/2022. The following year. This is an unacceptable rescheduling date to customers. They charged me $1600 for tickets that are not valid. Terrible business for this venue to reschedule a date that is a year later . I have tried on multiple occasions to reach this company abd was unsuccessful. My American Express card was also not helpful as the terms and conditions state as long as it is rescheduled there is no refund.
Justin Bieber should also be ashamed of himself for collaborating with such a poorly managed company.

Order number [protected].
The Guns N Roses Toronto even was cancelled. I received an email. I responded immediately that I would accept a 120% credit so I could book another event. I had an event in mind. I waited 72 hours, no response. I reached out by email again, waited 72 hours, no response. I then tried the chat method which confirmed the event was cancelled but directed me to email only... I called the 800 number, the confirmation was made that the event was cancelled and I was direct to email only... I emailed again. I received at response that I their records indicate that I already used the 120 percent credit in short email with no options provided as a resolution. I emailed back to state that I am only looking for 100 percent credit so I can book something now ( fast ). I also stated that as I responded within 7 days of the event being cancelled that I would also accept a full refund. This is their option as per their policy. I am very frustrated because I first reached out to Ticket Offices on June 4th. Today, it is June 19th when I received a short and abrupt email that I will not receive a 120 percent credit as per their policy with no other options to resolve.

I purchased tickets to a college basketball game. The game was cancelled due to Covid. I received an email from the college that the game was if the game was rescheduled the tickets would be good for the game. Now that the season is over TicketOffices.com is saying we had a limited time to request a refund and now they will not issue a refund for the tickets.

I purchased tickets for Jay Leno. The original date was Saturday 9/26/20 at 6:00 PM. The date and time continues to move. Impossible to plan for. I understand covid, but this is nuts.

Now Friday, May 6, 2022 at 8:00 PM. This is no longer a reschedule. Different day of the week, different time, almost two years out. If it stays at this date, I am not available.

It is impossible to be in contact with a live person. When I finally do, they just say that its policy. Frankly, I am not interested in policy. It comes down to ethics and morals. If Ticketoffice.com cannot take care of it's customers, they need to be shut down. I am frustrated and I am not alone. Please do what is right.

I want a refund, immediately.

I purchased 6 tickets to a concert for me and friends. Later to find out the tickets right next to us were only going for 30$ a piece.. I spent over $400 on 6 tickets! I tried to get my money back and re purchase them elsewhere, but they will not give you a refund. I chalked it up to [censored]ty luck and I should have done more research.. The venue has now cancelled this event and instead of refunding me they want to give me a credit to buy other tickets! I want my money back. I have emailed, called, tried chat. There is literally no customer service. No one answers. Never use this comapny

We purchased two tickets for Les Mis in Philadelphia for 2/21/20. That production was rescheduled for 1/21/21 due to Covid.

On 1/9/21, we were notified that the show had been cancelled. Today I called TicketOffices to find out how to secure a refund.

I was advised that on 6/21/20, I had been sent an e-mail advising that I had 7 days to request a refund and an e-mail advising that i could also have 120% store credit. Extensive search of all my e-mail folders does not indicate receipt.

I am looking for remediation to receive a refund of the $471. 35 paid.

TicketOffices Customer Services offered nothing to resolve.

Sincerely,

David Gillespie

My event has been canceled I have not received a refund or have been able to get in verbal contact with anyone regarding a refund.

The site refuses to issue refunds in a situation where our event was rescheduled for a year later due to Covid! Not only that, but we all know the event will not be able to happen on the rescheduled date and our money which could be used to feed our families during a time of economic hardship during covid, is being kept by this company who refuses to be reasonable. Not only is the reschedule date of March 2020 unreasonable, what if the event still happens? Do they really think customers will WANT, and even be able to attend on the reschedule date? There is so much to take into consideration including exposure to covid, overall experience quality, and quarantine/ covid policies within family and work settings! This is all out of the customer's control! Tickets were purchased when Covid was not even a known thing yet. Of course we would not have purchased the tickets knowing this would even be a scenario in our mind. A year ago if you had told me 2020 would look like this, I would have told you to go fly a kite and take a nap. While we understand that this also puts the site in a tough position, it is almost criminal what they are doing. We paid for a service which we did not receive goods for, nor will be receiving it in a timely manner. These are unprecedented times for sure, and ticketoffices.com should do the right thing and refund families for the money they spent on tickets to events that didn't happen or won't for over a year if even at all. I am never one to complain or get involved seriously in things like this, but I find how ticketoffices.com has handled this situation to be unacceptable. Ticketmaster has been giving customers refunds. Ticketoffices.com should follow suite. We will never purchase from this company again and will be advising all our friends/family to the same. It's just absolutely mind boggling.

Hopefully enough people will bring this to light and give everyone involved a little bit of relief.

Ticketoffices.com sent out an email with an unusable coupon code in compensation for two NFL game tickets that was canceled due to COVID-19. I have called several times requesting a refund and was only given the runaround. I have no recourse but to sue to get my $300 plus back. Any help would be greatly appreciated. I know we cannot be the only people who have been screwed by this company.

Purchased tickets to a concert as a gift to grown children in from out of town for scheduled event. Covid cancelled and company refuses to refund, only will provide credit. I will never use the credit yet they refuse to provide refund. Attitude is so sad, too bad, we can't afford it. Also, customer servics non existent. You will never get a rep, only a sms link to chat. Horrible, wretched company and a real scam. Stay away from these people.

They have all kinds of hidden fees and I wound up paying $100 per seat extra for my tickets (they don't tell you their fees until after you click "pay"). I didn't realize I had paid that much until after I confirmed — coincidentally, they have a "no refund" policy (suprise, surprise) unless the event is canceled. Covid19 took care of that for us, yet they still refuse to give a full refund as originally promised, and are trying to pawn of "store credit" on us. This is the shadiest company i've ever dealt with.