TideStore.com
Reviews and Complaints

Tidebuy.com. I have not received my order since I purchased on dec 10 2016. Same automatic reply email 17track. An it's not been updated since jan3 2017.. An how do u even call this company? I've tryed the odd phone number and it's not real.. I even tryed filing a dispute on there website. It say can't dispute this oreder? Warning don't but from tide buy. Order # 1658030... !. I have emailed countless times, an complainedge on every website I can find to warn others of this scam...

I have purchased two dresses from this website and was extremely disappointed with the poor quality. Tidestore rep said that I can send them back and get a refund and I agreed. I paid for the return shipping and sent both dresses back and since then heard nothing from Tidestore. They do not reply to my messages and phone calls and I'm starting to get nervous. It is now two weeks since I shipped my order back.
I recommend to say away from Tidestore! They are not to be trusted!

Ordered a shirt from Tidestore website and the one I received was way too small, so I contacted Tidestore customer care service and asked for a replacement. They said that first I have to send it back. They refused to pay for the return shipping so I had to pay for it myself. They said that I'll get a replacement within two weeks and that was the last thing I heard from them. Tried to reach them but they ignored me. Avoid Tidestore at all costs!

Bought several dresses from www.tidestore.com and my card was charged. About two days later I received a message stating my order was cancelled because all the items I've ordered were not in stock. Contacted customer service about my refund and they said I'll get the money in about two weeks.
It now has been over a month and there is still no refund. They stopped replying to my messages and I have no idea what to do now!
This was my first time ordering from Tidestore and definitely the last one!

I purchased a dress in early January from TideStore and it is now mid February and still nothing. I have sent numerous messages and asked what was going on and when would I receive what I paid for. I got a reply stating that it was a Chinese New Year so shipping would take a little longer. Since then I have sent countless messages and never received a response. I wouldn't recommend anyone to order something from these thieves. Check all the reviews and you will see how many people were scammed and robbed by TideStore.

I purchased a number of dresses from TideStore. Several weeks passed and I finally received my order, but two dresses were missing. Dresses I received were of a poor quality, items looked nothing like pictures on their website. So I decided to donate them to charity. This was my worst shopping experience ever. I was very disappointed and I will never order anything from this company again. Things I got were absolutely rubbish and ugly. And I'm still waiting for other two dresses, but I don't expect much.

I ordered several dresses from Tidestore. Three weeks later I finally received my order, but when I opened the package I was very disappointed since I ordered 6 dresses, but received only 2. I contacted customer service and they told me to be patient. I don't know what to expect, because dresses I received were of a poor quality. Dresses look horrible and ugly, I guess I'll donate those to charity. This is my worst shopping experience ever. I'm still waiting for four other dresses, but I'm not expecting much. If you don't want to be disappointed or waste your money keep away from Tidestore. Their products are absolutely rubbish.

Bottom line: I ordered something and never received it. They took my money and sent me nothing in return. They also hire people to create fake profiles and reviews to boost their ratings. Tidestore is as shady as it gets. They will steal from you, I promise. After reading the endless negative reviews that are similar to mine, I can't believe they've been able to get away with this without any consequences. Save yourself the time and stress of trying to get your money back because you won't. Slimy, sleazy, shady company that peddles terrible quality items- not that it matters, since most of us never receive. Someone needs to take them down. Enough is enough.

Although this company has cute items for sale, I’m glad I only bought one item, as it was too much of a hassle for them to take care of that! I waited 3+ weeks for my item to arrive, and when it did, it had a tear in it. The normal course of action is to contact customer service about the defect, request an exchange, and that would be that. They requested photos of the tear, or indisputable evidence of the defect, which I provided. They sent me an email the next day saying they have confirmed that there is a defect, but then proceeded to ask me to fix it myself, sew it up or send it to a tailor. WHAT?! If I wanted to buy defective items, then I would have shopped at a goodwill or second hand store. Where in the description of the item does it say, “Fabulous piece – comes with its own tear in the front of the shirt”? NOWHERE. I emailed them back STEAMING from my ears in anger, and told them that they should be held accountable for their products, they should be paying attention to their quality control, they should be looking after their customers and their requests. I requested that if they wanted me to take care of their problem for them (sew it up instead of them sending me the exchanged product), then I should be compensated for the hassle. I have sent them a follow up email, too. They have been ignoring me for 2 weeks now, and I’m sure they have no plans to email back. DO NOT BUY FROM TIDESTORE. I repeat. DO NOT BUY FROM TIDESTORE. They will steal your money. They will ignore your requests. They will send you terrible products. They do not care about customer service. They lack quality control. Overall, this is a horrible company to buy from and they should not be in business at all.

This is the worst store. Customer service is terrible. They keep sending me the same email after email not answering any of my problems. I ordered a dress and it was cheap looking and didnt fit at all. When i asked for return address they told me i wasnt able to return it if it didnt fit or if i didnt like it. When it clearly states that if you are not satisfied just return it within 7 days. Refuse to give me the address. Then before all this i ordered a purse in a different order, 3 weeks went by and still no purse. I emailed them and they said they didnt have the purse any more… after i already paid and they werent even going to tell me! Finally it got sent and the picture shows the purse big and the measurements said it. . I got the purse and it was a joke! It was tiny! So, knowing that if i said i didnt like it or the quality was bad they wouldnt return it…so like it says in the return policy “if you are not satisfied” simply let us know and return it. So i kept it simple and said im not satisfied…i packed it in its original box, wth the receipt and mailing letter it was sent with and item number. . All the requirements and when i asked them for the address they just keep sending me the return policy.

Which doesnt make sense bc the first paragraph states that if you are not satisfied. And i said i am not satisfied. This has been email #3 about the purse that they just keep sending return policy. I just sent a letter tonight giving them one last chance and threatened getting a lawyer. . Which is not like me at all.

Not only are they terrible to customers, but the quality of their stuff is horrible. Cheap and nothing like the pictures! You will most def. Get screwed if you buy from them. Just a warning.