Tim Hortons
Reviews and Complaints

dear sir madam

my name is hassan abuhadra I live in bay shore mole on Tuesday July 12th 2017 at 7:30 pm. i ordered chicken sandwiches for my two kids. the agent who gave me my order did not speak good English and that was not the problem. when I got the sandwiches. I discovered that one of the sandwiches has a crispy stuff so I went back to the line and asked the other agent( he was young boy his name is Mathew, and speak fluent English ) about the content and he told me that the crispy thing is a bacon and he denied that (he is the one who prepared the sandwiches) and just to be sure I showed the sandwiches and the crispy part and he said that is chicken too his way of talking like some one talk to a ignorant or stupid person. It was my first time to order a sandwiches from Tim horton so I believed him and my friend told me that no one in Canada will deceive you so I let my kids to eat the sandwiches then I decided to check the internet. I discovered the difference so I went back and the same agent when he felt my anger decided to say the truth and simply say sorry and just to make it worse the manager said we can give you free sandwich and just to humiliate me more they said will give me free coffee. sir we are Canadian and we live in a multicultural society and we believe in huge diversity with respect to each other believe and culture and what he did to me is like given a poison to my kid. please, I do not want that to happen to any other Muslim and at same time give us back what we believe in your company
hassan abuhadra

[protected]
[protected]@yahoo.ca

I ordered a grilled breakfast sandwich with sausage, cheddar and egg. I drive all the way home (about an hour away, I was getting it on the road and didn't get around to eating it for a while) and realize it's not grilled and doesn't have sausage on it (I don't order the bacon because I think it tastes rubbery). My bagel is barely even toasted. I'm extremely disappointed because I can't even eat this and I paid for it.

I gave the girl my BOGO free breakfast sandwich coupon at the window, and then gave me my receipt which read $4. I asked why she didn't use the coupon and she claimed she can only use coupon if we mention we have one while ordering. Very rude and disrespectful. I think she is new because I haven't seen her there before. I come frequently and am very angry on how this teenage girl reacted to my question about why she didn't use a coupon. She (reluctantly) gave me my coupon back and said sorry should've told us you had it at the speaker. She needs to be fired or reprimanded.

Hello Sir/Mam

My name is Amanjot Kaur Guru and I hail from Montreal. I started working in Tim Hortons(De Leglise) from last month and When I submitted the resume, I have clearly mentioned that I know English only and as I am a student I can work only 20 hours a week. Then the manager itself said fine. You work in Sandwich station and in the first week there will br training of 9 hours 3 days a week and I go with it. When he used to call me, I was there at proper time infact 5 minutes before the time. As the days passed, starting 2 days was fine and during the third day supervisor told me to that the store is not busy and you do with the cleaning part and I agree for that and believe me it happened the days upto now. I agree to all his sayings and every week he just give me 8-9 hours saying that from the next week you will be getting proper hours. My next week scheduled is also changed and I havn't received any hours and today as I was not well I told supervisor that I cannot work kindly allow me to go. She said You don't know french you can't work anymore. Drop your uniform here. Today also I havn't said anything and I will talk to the manager tomorrow morning. And today I was very disappointed and was questioning myself that why they havn't told me this thing before. In spite of having my project and assignments I still worked with proper attention and I have worked for 16 hours and have also not got my proper payment.Kindly look to my matter.

While going though my local Tim hortons in batavia ny on main st on July 8, 2017, I experienced the rudest behavior of a manager there. While in the drive thru I ordered 4 large strawberry iced drinks and a 40 box of Tim bits mixed, while the customer service rep keep asking me to repeat what I already said. I drove up to the window and the woman came to the window with frozen drinks, when I explained that was not what I ordered she persisted to argue with me, I looked at her name tag and it said manager. Seeing how she was so rude I told her she could keep everything and went to another Tim hortons were they were very nice and did not have to repeat my order or have a manager with a addidude

Your employees gave me a sandwhich i bought with my last 6$ i ordered a chicken ceaser salad they gave me a chick3n sandwhich. My wife briught it back to the front they said theyd fix it half hour goes hy i go to the front ask for manager and she is extremely rude tells me no they wont replace it andd slides the dish back toward me as i go to pick it up it falls onto thegroumd and once again they refused to make anothe free of charge i havent been to a tim hortons since. My wife was very hungry just got off of work and this is how we were treated not to mention $6 down the drain i would like this fixed asap please if you appreciate my business as a customer at all. They had my wife so upset she was crying and in turn was angry with me assuming it was my fault all thanks to your employees i woul like a refundor couponsfor free items if possible. Sent via email . I have never been so disrespected in my life

I went to our local branch in Waterloo at 55 Northfield Dr E, Waterloo, ON N2K 3T6. I went along with my nephew to buy a half dozen donuts. I paid the money using my credit card around 9:00 PM ( few minutes before or after, not sure exactly when). When We tried to pick our 6 donuts, to my surprise I found a fly inside the cabinet where donust are displayed and it was flying from a donut to another. It was, the least I could say, discusting that I asked to cancel my order and the lady gave me chash back.
Attached is a pic of the fly for your reference.

female customer service employee charge me way to much for coffee and muffin by about $2. I found her to be extremely incomptemt, extremely poor customer service and I am a visible minority, I want this reviewed and her fired. employee at Tim Horton's do not like visible minorities coming to their stores because the general public do not like us very much and action should be taken against this. I would like a public inquiry, financial compensation, an apology and justice from Tim Horton's and other fast food restaurants across Canada and USA on its customer service policy and how it treats visible minorities.

Hello I odered a crunchy chicken wrap from tim horton's in north york ontario on sheppard and just west of bathurst where I always go and boy that wrap was so good but I was saying to myself this wrap either tastes a little hot or spicy but I ate it all. But when I got home 2 hours later I was feeling so sick like my stomach was so upset. So the next day I went to another tim horton's here in woodbridge, ontario where I live and I asked them what exactly is in the tim horton[s crunchy wrap and they said you get lettuse tomatoes mayonase or ranch dressing and or anything you want to put in it and I also added bacon and I asked them if the bacon they use if it is spicy and they said no it is regular bacon but the chicken in the wrap you can get it regular or spicy chicken. Then they admitted to me that maybe they gave me the spicy crunchy chicken wrap instead of the regular crunchy chicken wrap that is why for a day and a half I was in lots of pain in my stomach and I can't eat spicy or hot food because it affects me in big ways giving a very bad stomach ache. So what I want to know from you guys at tim horton's is that if I go there today which I will is that if I can order another crunchy chicken wrap that is the regular one not the spicy chicken wrap and get it for free for their mistake and suffering I went through. That is all I am asking for. Thank you tim horton's and congratulations on all the good food you're serving today compared to before you only sold donuts. Keep up the excellent work!

Today at approximately 13:30 my son and I ordered some lunch at the Dunlop and 400 store.
I finished my bagel and my son with ADHD saw a dead fly in his bagel and completely lost it with screaming and crying. It took me 1/2 an hour to calm him down. Not to mention he threw up in the vehicle. I do have a close up picture if for some reason you don't believe me.

I recently participated in purchasing 9 coffees where you receive the 10th one free! I am a faithful customer at the Tim Horton's Chili Avenue location in Gates, NY and was told by another Tim Horton's representative at a different location that it would be honored after the June 30th date. Well 6 days later, I went to the Chili Location and they did not honor and said there was a deadline. I was so mad I handed the card with the free coffee notice and said just rip the card up! I go there just about every morning. Very dissapointed! Not sure what your response would be but I had to send this message. Thank you for any comments and help! Free coffee coupon? I can be contacted either by cell at [protected] or email at [protected]@frontiernet.net. Thanks again. Barb Snaith

Complaint for location:180 Rue de Saint Jovite, Mont-Tremblant, QC J8E 2Z9
July 2, 2017 7:20pm

We came to visit the above location as tourist from Ontario but we are very upset and shocked to find the rude and disrespecting behaviour from one of the employee of the Tim Hortons. They did'nt took the correct order and when asked to rectify it the man just showed us rude behaviour. He just throwed away the coffee cups in attitude and just denied to give single extra cup too. He did not give us roll up cup for our 3 coffee order. The person was seems to be around 45-50years old. This is quite disappointing as we expect their co-operation as a tourist. My phone Number is [protected].
I hope you can act upon it.
Thank you

Something is going to have to be done about staff on duty. All employees should by right have a break after 2 hours but to have no lunch/dinner after working a 9-hour shift with NO breaks and NO lunch or dinner is not acceptable. That is totally disgusting. Employees are going to have to be treated better in order to keep them. By law, an employee needs a break during their shift. Management is not doing a very good job in ensuring this happens. It is no wonder why Timmies cannot maintain a happy staff. A happy employee promotes happy customers. An employee should NOT be on their feet for 9 hours straight. Something needs to change.

Went to crosbys, tim hortons on wherle dr. Cheektowaga, ny. Placed an order for a coffee at 7:45pm 07-01-17 was given the incorrect coffee 2 times and the employee said "quit [censor]n with me"I said excuse me he then said get the"[censor] out of my drive through". I was in complete shock I go to tim hortons 5times a day and I never had someone speak to me in such a disrespectful way. All I asked for was a medium coffee. When I asked him who he was speakn to he said me. Im just shocked I wanted to call the police, i've never had this happen. My number is [protected] please feel free to call

I went to Tim Hortons and ordered my usual then before it was made I changed my order to an extra large cappuccino. I was then berated with unreasonable comments. I have a Brain Injury and sometimes I'm a bit slower, I have an invisible injury but after that everyone knows. I do not have a car so I am forced to go to that Tim Horton's. I really hope that something is done and that this won't be for nothing.

Verry poorly staffed. Worst tim hortons experience ever. Ordered. Charged for what i ordered, then they said they wer only goin to charge me for the coffee. After i had paid for everything already. Then when i said they charged me for more then the coffee the clerk asked to see how much i got back so she could figure out her mistake. Seriously. So confusing. Verry poorly run. 😝😠☹

I always buy this two thins from Tim Hortons in Charlottetown
625 N River Rd
Charlottetown PE C1E 1J8
Canada
Out of 10 times 6 times they make my order wrong on driveway and I do not have time to come back again as generally visit during my breaks. I always say no ice and 3 extra sugar beverage bas they enter in system but when I get th order it is always in correct. I am really frustrated and would never goto this store ever again. They are always in rush to complete the order and does not care about what they serve. I really want my money back for whatever I have purchased incorrectly. I am really going to file a complain regarding this store. Hope you would understand my situation and do the needful.
Regards,
Kuldeep
[protected]@gmail.com

Hello. My name is Krista and I had recently won a 200 dollar tims card from the roll up the rim. This past year I found out I was pregnant became homeless and now didn't have a place to mail from or finds really at all. I haven't taken in my pin to Tim Hortons Canada . I would love honestly if you could redeem it for me and I could possibly have the prize I won.

27 June 2017 at around 630 pm I went to my local Timmies to buy dinner and a drink I was supper hot from working in the sun for 3 hrs and i started my order i asked for a large Ice lemonade and then asked for a large Ice water to with it and I was about to order my food but then I was yelled at from across the store WE DON"T GIVE ICE WATER! I was shocked and I looked at the girl taking my order and she was shocked. I then said if I can't have my ice water then i will cancel my order and go somewhere else. So I did I went to a local McDonald's and got exactly what i asked for. I did try and speak to the manager and owner in the end i was lied to and given the wrong number to the owner and then I was told that for them to give water it would be a health code violation. So please don't drink there stuff made with water it must be bad.

Hi
I am a Proud born and bread Canadian!
I am also very Proud to represent Timmy's and to announce that we are the greatest.
But you guys have missed a big opportunity.
As this is Canada's 150th Birthday this would have been a good time to shine BIG.
Instead of rolling up the rim and seeing Happy Birthday Canada 150th, it would of been such a nice gesture to have at least won a donut or coffee and not go away with nothing.
Thank you for your attention.

Cheryl J Bowes
111-45 Holland Avenue
Ottawa, Ontario K1Y 4S3
[protected]@gmail.com
[protected]