Tim Hortons
Reviews and Complaints

This Tim Hortons located inside theCircle k gas station 2485 Bloor st west, Toronto, Ontario. it's been month every day rush hrs 2 ppl working and long lineup and mistaken order . Complaint to the owner no action taken. We been coming this location about 20yrs live around the corner never seen anything like that . We will appreciate that if some one from Tim Hortons visit Unannounced visit the site weekday morning see your self and talk to customer on the line they will tell you real story.

Ordered a grilled cheese panini and it was not made properly and was very dissatisfied. The cheese was not melted and the bread wasn't toasted properly with the mozzarella cheese, Waited in line for longer than should and for tomatoes in the panini also. As a staff member at Humber it is very disappointing getting something like this with employees that do not care,

everyday at 1200 noon- i go to tim hortons and every day at noon they are out of soup- at 12pm HOW ARE YOU OUT OF SOUP IT LUNCH TIME- every day im told the same thing- sorry we are out of soup- so should i get my soup at 630 in the morning will it be ready-... i know the soup is frozen its not homemade i get it, you are losing out on money everyday when we are told sorry were out- or heres IDEA get more warmers so you can have back up- so we are not told sorry were out! or take it off the menu

I asked for a latte, and got plane milk and sugar with not even 1 drop of coffee

I purchased TimBits in the app for me and my daughter one Friday afternoon. Got to the drive-thru and was told they didn't have any timbits to fulfill my order. We don't like anything else there except Birthday cake and chocolate timbits. They had neither. I left - they kept my money (I had already paid in the app). Got managers name (Francis). I called the Tim Hortons customer service line from the app a grand total of five times, beginning that night and once each week for the next five weeks. I also attempted to contact the store directly and speak to the manager but it he phone is never answered. I also emailed TH customer service (I still had a saved email from a prior bad experience at a different store - which was resolved immediately, by the way!) I have never been refunded my money. I paid for a product, wasted my time and my gas in the drive-through line, was not given what I paid for, and I have never been reimbursed. The store manager did text me and say I could come in to get my card refunded. I don't think that should be necessary considering I would have to waste more time and gas just to drive to the store to get $2.49 back. The app - or the store - should have refunded my card by now. Absolutely ridiculous. Tim Hortons basically stole my money by never refunding my card.

Every time i purchased Hot chocolate at Mc Cowan rd and HW 7 and Missisauga and Royalbank Dr, the cup is not full . They told me its the machine when they push for Med it just stop in a certain quantity. The problem is when the chocolate subside the quantity became less . Its like im paying a medium hot chocolate but it bacame small.

ian luz [protected]@yahoo.com

Dear Tim Hortons President and CEO,

One quick question below:

Is it okay for a friend to buy me coffee if I lost my mask in the stormy weather while I remain outside in Montreal Tim Hortons cold weather?

Thank you very humbly for your reply as soon as possible.

I look forward to receiving your reply.

Cordially,

Elizabeth T. Starr
[protected]@gmail.com

The service is 0.
I repeated 4 times my order, is was plain bagel warmed up and medium black coffee in the large cup.
When i came to window one of the employee gives to me cold bagel and medium coffee in the xl cup.
When i give him back the bagel because is was cold and i tell him i asked medium coffee in the l cup not in xl cup the employee start argue with me " what the diffidence"
On the end the was telling me that he doesn't want to serve me.
Is not the first time happening bad service on that location.
The owner have to explain to employees how to deal with a costumers.

Good Evening, My name is Cecile Delaney and my Tims reward card number is G04449QDW9JK. Today Oct 10th I activated 2 chocolate glazed donuts which I won on my Tims roll up the rim. I then went to the local Tim Hortons and ordered 2 chocolate glazed donuts and I also ordered 4 large dark roast coffees which I buy often and know that it comes to $8.88. She said your total is $11.85 and I said you must be mistaken as I activated 2 donut wins. She said that is the total so I paid it then came home. When I got here I did not get my 4 roll up to win cups so I called the store where I got my order in St George NB. She told me to call the number on the back of my card which there isn't even one. This isn't the first time this has happened to me but I feet I need to complain and I want the 4 roll ups that I purchased today. Awaiting your reply, Cecile Delaney

I have a gluten allergy and really like Tim Hortons wraps. Suggestion. Can Tim Hortons have gluten free wraps and offer that option ? Even gluten free English muffin for breakfast……
This way I eat at Tim's while my family orders

I think this would increase your customers too.

Please let me know
Kindly
Nasim

Nancy - [protected]@gmail.com

Drink was over blended making it basically just foam. There was about 1/5th drinkable beverage. Very disappointing and no receipt given

I go to TH every day and roll up the rim every day when I get home. For the last two days, I do not have any rolls. I used my card like I do everyday.

2021-10-06
1:12ish Markham and Progress location
Wedges missing. Called back, phone # out of service.
It's bothersome bc I asked the person at the drive thru if everything was included. Package seemed too light.
It's just wedges but the phone # for store should be active. [protected]
My card # is P3YL-MR2X-QNEK.
If is possible, would like the credit to order wedges again.

My reward card #K8EEE712WNP3 is link to my account but I use it it goes to
A1ENUZ8Q1FOH.. This happen last week and I can't get my roll the rim or my reaward

I order my chili with a Boston cream donut. At 1019 Dundas in London. I waited 10 minutes at the drive thru until they taken my order. But when I got to the window I told them my order was not right. I ask if she can fix it.I got the window slammed with a very rude not professional lady. What IS TIM HORTON doing about this. If I would be the owner I would talk to my staff.THIS is NOT acceptable.

This Tim hortons is spoiling the timhorton image.staff is totally untrained not following the rule and regulations.donot care about customer.specifically in drive thru.Plz take some step seriously

I have complained before about this Tim Hortons as I live next to it. Every single time I wait in about a 15 minute line up with hardly any vehicles. Today I asked for a bagel belt I asked for Mayo they put so much on I couldn't even eat it I had to wait till I got home to scrape off most of it. I asked for half coffee half French vanilla and it tastes like coffee with a tiny bit of cream. I am so overly disappointed by this tim Hortons. Everyone I speak with who lives in Armstrong won't even go there anymore because the customer service is so awful and orders are always wrong.