Tim Hortons
Reviews and Complaints

Dear Sir I would like to complain about the hours of operation of Tim Hortons In Shelburne NS. Closing inside seating at 8PM is unacceptable, especially with summer approaching . I have long enjoyed a cup of coffee with my friends in the evening. I feel that they are using covid 19 as a reason to reduce service to customers. If this continues my friends and I will be having our coffee at the Robins down the road. Thank you.
Wendell perry

It seems that here in Sturgeon Falls the establishment does not put out garbage receptacles outside for their customers (even drive-thru). Their reason is because people use these to dispose of their own garbage. I think this is unfair as now we see more garbage from containers, plastics, paper everywhere in the vicinity of this establishment. I think that if all items are to be in a plastic, cardboard or paper container there should be a place to dispose of them once done eating. We here in West Nipissing have a Beautification committee that take pride in keeping our town clean, green and beautiful and we need all establishments to be on board with this. If having garbage receptacles outside for their patrons is a problem with others dumping their own personal garbage this is unfortunate but at least people are dumping it in a garbage receptacle and not on a side road or gully somewhere. And we are seeing more of this as we clean different areas this year. The establishment need their cleaning crew to check on those outdoor garbage receptacles more often during the day to ensure they are emptied frequently. Another suggestion would be to have the crew do a walk around outside the establishment at different times of the day to ensure no garbage is left on the ground or might of flown away with the wind in the restaurant area. If this is done regularly there will likely be a lot to pick up. I believe we can all work together to keep our beautiful town clean, green and beautiful for generations to come. Thank you in insuring this matter is looked into. Stay safe and healthy, a resident of West Nipissing, Nicole Major-Lefebvre

I ordered broccoli soup from store# 653 on apr 14 2021, my order number is 378. I specifically asked for vegetarian soup and confirmed while leaving the store i reconfirmed it. it was my first time, so after having few sips..I came to know that is this chicken soup not vegetarian broccoli. i decided to go back to store to complaint about it and rather than accepting the mistake she offered to change the soup. i told her its too late now and i need written apology, instead of that manger call 911 on me. when police hear the case they agreed I was right and suggest to complaint to head office cause this is not acceptable as this could have lead to serious consequences if there is a allergy. food service people need to keep extra caution. so i need someone to act on it. i do have order receipt and i am sure recorded video of store is enough evidence.

Vancouver needs more drive thrus! Y'all obviously know why so make it happen please.

stood in line for 15 mins. got to till waited for another 10 mins while staff was getting skip the dishes and mobile app stuff ready will never go back you should look after the people in line first and skip the dishes and mobile app users should have to wait in line also why should people still sitting at home get better service then someone who is there standing in line

Good morning,

I pre ordered 2 Take 12 this am and then loaded 45 on my Tim's card. When I got to the Beeton Tim's the money was already removed from my balance, yet the Tim's also made me pay for my purchase. Then two minutes later my balance was 0. So basically, my 45 dollar balance disappeared and I still had to pay for my 42 dollar order. Can someone help me with this please?

Thank you

Hi I visit ur Tim Hortons on island road Scugog Island Portperry and every time I go thru drive thru in the morning there is very rude and miserable girl working I try be nice but she is just grumpy and rude iv ask who she is apparently she is a supervisor on day shift .I think this young lady should respect her elders and if she dosn, t like her job and cant be nice for few minutes maybe she should find another job .P.S. I have heard other people in community talk about this young lady and as a Supervisor she should be more polite, all us have same complaint rude, miserable, please make our time at tim hortons a happy time .Thanku

My husband bought 4 of your bagel-egg-sausage and cheese product this morning and found a long human hair in one of his sandwiches. Not impressed very much. He was very unhappy. I thought your company was to make sure I wear hair nets at all times. We would appreciate if u could resolve this

Back in mid December of 2020 I have been back and forth with your customer service to get this resolved, I had lost my connection with my rewards card and asked your customer service to have my card reset. They send a notice to IT and they thought I was asking for two emails to be set up against this card which is not what I asked for so in turn some "TWIT" in IT took my email off my rewards card so offers or roll up rim I do not have access to or even to know what my points are. All I want is to have my email added back to my card. How difficult is this issue. It is now April 2021 to date no response. Courtesy of a return email or phone call would be nice. I have given and will give again my info phone number if [protected], [protected]@hotmail.com and my rewards card number is 7K82-68OR-02JK. Please fix this problem ASAP should not take this long.

Ordered 2 coffees for myself and an elderly woman whom I was going to check up on (to make sure she was ok), and when I was at the pickup window, I requested a tray. The Tim Hortons lady at the pickup window said "next time, ask for one, we had your order ready." This was said in an overbearing manner...and it was not even busy (3 cars waiting behind me). Not very customer-centric.
Tim Hortons location: 2460 Bock Road, Pickering, ONT (in a plaza)

Josie (long time customer)
[protected]@arcticmechanical.ca

I went to the Tim Hortons on April 1st to support a local owner and it was a horrible experience we had to wait in the line up for at least 30 minutes and there were only about 10 cars if that in the line, when we finally got to the window to order they had almost no stock of anything. They did not offer a discount or anything to make us happy and give us at least some sort of acknowledgement of our time wasted. I will not be back here anytime soon. Absolutely ridiculous and such a lack of customer service. The worst thing to say to an unhappy customer is an excuse and that's exactly what we were given an excuse and see you later.

Went thru the drive thru today at 1:45 at the McNaughton drive thru in Maple ON. Told them triple milk double sugar medium and another order of an iced coffee. Provided them my card and paid.

Came home took a sip and mine had cream which was now three cream instead of three milk yuck.

Checked to do my rolls no rolls and no points for my purchase card was given.

I play Tim Hortons hockey challenge daily, and I was at 2 days in a row with at least one of my picks scoring a goal. They offer free coffee for a week if you pick seven days in a row, and last night I picked another goal scorer and should be at 3 days in a row now with my streak, but today I was back to zero. Sunday night I picked Anthony Duclair to score, Monday night I picked Mitch Marner to score and Tuesday night I picked Kyle Palmieri to score. Each one of these players scored on their respective nights which was three days in a row. Also they give you reward points, and I never received them either. I am adding three photos of my daily picks for these 3 days.

march 30 2021, how can you possible run a franchise with 2 people on staff and no product in the display shelves at 7 pm this location has been on the worst slide since being sold it has not been anywhere near decent from day one, such poor management. that stuff you call fresh eggs taste like rubber, quit trying to do things ment to improve if it does not improve anything. try cooking thing fresh again... not frozen and than reheated i understand that fresh cost more but fresh will drive sales up.People dont mind paying a little extra for freshly made product.

Lodged this complaint last Wednesday still no response and was advised someone would call me left my phone number with your customer service ? How are people with no cell phone, tablet or computer supposed to collect Roll up the Rim winnings? With the old way anyone could win, now especially seniors that don't own cell phones, tablets or computers or don't know how to use them are once again being discriminated against. Yet another cost cutting measure from Tim's knowing they wouldn't have to pay this out? Why would Tim's make something that was so simple for all generations of people so difficult for other generations? Remember seniors are loyal Tim's customers too.

hello i have been a customer for years and years i buy about 300.00 dollars of coffe every month each time i go to timhorton my coffe is never made the right way eather no cream or no sugar in the machine so wen i get home my coffee is never right, is it to hard for them to see the defferince when they make a cup of coffee i order 3 to 4 coffee a day when they look at the coffee and they see that 1 has a little bit of creme and the next one is black open your eyes that means the bloody machine is EMPTY put a new pouch in the machine this happens a lot of times at tim in chambly PQ and in richelieu PQ PLEASE HELP GETTING TIERED OF THIS.thanks