Tim Hortons
Reviews and Complaints

Sat down to eat my ham and cheese sandwich and opened my sandwich and the lettuce was all spotted terribly. It was like mold all over it. I went over and showed her and she says well all the lettuce is like that! Well I said you shouldn't even serve that! And she didn't really say much just said ok she didn't care obviously! I was very very disappointed. Do you want someone like that working for you. I would've fired her on the spot. My husband also has had hot chocolate that was barely hot chocolate. And that's has really turned us off of tim hortons. You alsostopped serving egg bites. And they were awesome. What's going on with you guys! Who wants a disease on top of this pandemic?

When using the app to get "offers" they are not always automatic. And the employee is not checking to make sure it worked. Even after being told while ordering that I had a coupon and again upon window... they still don't check?
I am charged over 2$ more then I should be.

And of course no receipts at Tim hortons EVER.

There was three occasions at different Tim Horton locations that I have been charged for an entire breakfast sandwich we other than the 1.99$

I was disappointed today to see my medium coffee latte only 2/3 of the cup full. It is usually a full cup of espresso coffee and 2% milk. I order this coffee every day and this is the first time it has ever happened. I did not notice until I drove away and did not snap a photo as I was driving.
Hoping for better results next time.

My app disappears when I close it and I have to download it from the App Store each time I use it. Why is that?

Thanks
Janice

I had pre-ordered and pre-paid for a package of K-cups from my local Tim Hortons as well as a few other items. Not only did they not inform me on the app that they did not sell K-cups they also could not give me a refund for them and the chili they were also out of. So in the end I paid over 20$ for a large coffee and some potato wedges and was told there was nothing they could do for me!

Are you ever going to make potato soup again it was one of the best. Are you ever going to make tea biscuits or raisin tea biscuits. We have been getting a lot of coffee grounds in are coffee lately. Half the time you wait in the drive thru for a long time just to be told it is out of stock. Sometimes your second choice is out to. your menu has changed but not for the best. It would nice to see some of the menu items come back.

Your location at the En Route east AND westbound 401 at Woodstock are a total JOKE!
LONG lines with staff yapping among themselves while totally ignoring the line on the westbound side is a complete slap in the face to customers waiting to make a purchase.
On the eastbound side, a totally different problem. Grossly understaffed and slow as molasses. 1 staff member visible on the counter and she was SWAMPED!
Again, managers on the floor simply watch the lines grow and do ABSOLUTELY NOTHING to help, then they DISAPPEAR!
It's sad to see a once proud Canadian institution run into the ground by franchisees that DON'T GIVE A DAMN for anything but TAKING YOUR MONEY!

ordered 2 farmers wrap in Burnaby BC,
We noticed what looked like droppings from
Mice, result of the grills not being cleaned over night. We returned to the location, and asked if we could see there grill, they refused. Tim's refunded our farmers wrap,
To this day we would never order another one. Absolutely disgusting.
Stay away from this location, and always check the bottom of the packaging to see if

The dufferin store is a joke they cant make coffee I went in to get a caramel cappuccino, they tried to say I ordered an ice cappuccino when the order clearly states hot, then they gave me a cup of warm milk no coffee and caramel syrup what is going on please train your staff.

Lately at the new Minas, Nova Scotia Tim hortons drive thru it has been anywhere from 20 to 35min wait to get through to order and get your product. Customer service could also use some work on this shift, employees aren't very friendly acting!also when I arrived at the window they had the wrong order waiting for me aswell, my brother was ahead of me in the drive thru and had paid for my order but I was charged anyway.

I wish you would have straws that don't break down and split before your drink is done! If you're going to go green and only have cardboard straws, please make them worthwhile. Certainly don't work for ice caps.

My issue has gone unresolved since mid-February and it's now the end of April. Somehow, while trying to register my physical Tim Card, I ended up with an electronic/APP card. Instead of registering my existing card my balance was transferred to the APP which is totally useless since I don't have a smartphone.

I sent Customer Service (which appears to be staffed by people incapable of understanding the issue, let alone responding in any helpful way). I explained what had happened, gave them both the number of the APP card and my physical card, and asked them to transfer the APP balance since there appeared to be no way for me to do this through their website.

Over two months later and after multiple emails requesting a resolution all that happens are stupid responses such as: "We're sorry to hear that you are having problems with your Tim REWARDS (!) card." It's not my $&%*^ Rewards card if you'd bother ACTUALLY reading my email; "Your matter has been referred to our IT dept." That was THREE WEEKS ago and two subsequent requests for information on what's happening have gone unanswered.

How bloody hard can it be to transfer $8.04 from one card to another?

It is absolutely ridiculous that I can't use my banked points to get iced tea. You are able to get any other product with your points. It's not fair that you can get cold brew, iced lattes, donuts, muffins, cookies, hot tea, coffee, but your NOT able to get iced tea. This needs to change. I feel as though people who don't drink coffee are punished.