Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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lids
Since they have been introduced, the new lids have a hard time creating a seal to the rim of the cups. The lids pop off suddenly if they were not pushed down properly from the store. The old lids, if not propely pushed down in place, would simply slowly pry up giving you a chance to rectify the problem, but not pop up like a projectile.
Second time driving my new Ram pickup today when a 1/2 a cup of coffee filled my center consol, my pants and sweater.
1/2 hour to clean.
Put me down as a customer that passionately dislikes the new lids.
Dan Heagle [protected]
staff wearing glove then touching lids where you put your mouth
I go to this Tim Hortons a lot of the time and every time I go i see the workers wearing gloves what's the reason for that they tell me their hands are cold it's not that's it's cold it's because they don't want to catch a virus of some sort they touch everything what I mean by everything the register rags to clean and whatever else in there and then they...
Read full review of Tim Hortonsbread bowl
Look I dont want any thing I'm just complaining about what I think was basically just laziness. I'm really depressed as I was diagnosed with ms this last year and its getting pretty bad but when I saw that you had chilli in a bread bowl I actually feltbhappy for the first time in a long time. Then I got it 4 spoon fulls of chilli and a bun with a wedge cut...
dipping sauce
I was standing at the third in the line and four people were working but still it took 15 bloody minutes to finally give my order and till then my wedges were useless. Finally when my turn cane he gave me the names of dipping sauces I asked for spicy mayo he said we dont have it then I asked what do you have he gave me the names and I picked ranch he came back saying sorry we don't have that sauce which was frustrating four people working but not a single guy could manage . And when I complaint why they were taking long that idiot told me that I can complain later because they have huge line and he was rude. Rather than trying to get my dipping sauce he was talkingg to me saying please complain later ! I mean come on just give me my dipping sauce even I dont have any interest in talking to you. So you need to consider this very seriously.
candy cane hot chocolate
We ordered 2 candy Cane hot chocolates at the Tim Hortons On highway 5 going out of Waterdown. A little drive through. The original hot chocolate has a disgusting after taste. The garbage was falling out of the garbage cans. We were at the Tim Hortons at 3:10pm. Also the lady that took our order was extremely rude. The garbages should have been changed on the 7-3 shift and it looks like it hadn't been changed all weekend. This Tim Hortons is our regular one and this is the first time we have had issues. We did not go back as we were already on the road.
If you have any more questions you may call me at [protected].
Thank you Kasandra
service and staff
waited in line for over 5 mins why your cashier talk to someone that was very clear a we call it regular person goes there a lot
i waited and waited and when he was given his coffee she left and looked right at me and didn't care to serve me
this is so low ball all tim hortons are the sane you all suck at your job and don't care about serving people
grow up and do your job
tim hortons use to be a good place now it just a dump and all that want is profits
cold food cold coffee rude staff managers that are to young to be the position they are in
i done with your rude selfish place and all the rude people that work there
consistently poor customer service
on Friday December 20th, I called the store at 8am to order a box of coffee and donuts (1doz) for a meeting at 9am. I was told that it would be at least an hour to get the coffee. When I asked why I was told they are busy in the morning and didn't want to set time or coffee aside for my order. I had called a couple of months ago to order a box and when I...
Read full review of Tim Hortonsdenied promotion and ignorant employees
Bonjour, Tim Horton is Canadian and I care about my country more than the other popular brand that is not. But... Yesterday, I stopped by the Tim Horton franchise in Saint-Romuald and presented my «Fidelity Card». The employee told me I would earn a gratuity on my next visit. I went today for a 1$ ice coffee with a code from the last survey I had...
Read full review of Tim Hortonsorders wrong, no beyond meat options, absolutely dirty and filthy washrooms.
This is my home town. Yesterday (Dec21), my wife and 2 kids decided to pay out friends a visit and planned on meeting at the Cayuga On Tim's. We ordered 1/2 Dark Roast Coffee with 1/2 French vanilla x2. Both items were made wrong. We ordered a chocolate chip cookie, we got a chocolate chip muffin. Staff there are all in training or just don't care...
Read full review of Tim HortonsI am an employee here. i'm being harassed at work.
Last week when i went in to get my paycheck, my coworker Danielle Lavancha, got in my face and screamed at me about rumors. I reported it to my manager, with no actual results. Yesterday, I was scheduled to work with Danielle and my managers. Comments were made to me all day by Danielle. I was called a snitch, called slow, was screamed at for placing lid...
Read full review of Tim Hortonsfood
I recieved my food ok just fine in a timely manner, ( however, I myself have put in on different occasion complaint regarding this location). there was a gentlemen behind me in line and he had ordered a coffee, and got sweetener on the side, he asked the employee to state to the employee in drive through that he wish him a merry Christmas, which he failed...
Read full review of Tim Hortonscustomer service and food preparation
My husband and I go to the various Tim Hortons in our area on a regular basis (4 times per week). This morning we visited the #100578 location on 1675 Tenth Line Road in Orleans Ont. and were very disappointed with both the service and our bagels. I stood in line for almost 10 minutes waiting for a cashier to take one of two cash registers to start serving...
Read full review of Tim Hortonsadvertising
I am writing to complain about the ad, where the boy offers Santa a Christmas drink and then pulls it back and says not so fast. No socks this year.
This child demonstrates an entitled arrogant attitude.
We do not want to encourage children to be greedy and rude.
What were you thinking when you came up with this ad?
It does not demonstrate the true spirit of giving, instead it demonstrates a gimme gimme attitude.
worker
There is a worker at that Tim Horton who always get everything wrong bagels he has no clue how to make it was burnt the worker is a make he was working there Friday afternoon I would like this fixed ASAP. This worker is only good at standing there and doing nothing I see him mess up it here people orders as well as mine I pay money every week and I am thing about stoping because he messes it up all the time
Read full review of Tim Hortonsproduct and service
Ordered two #7's, medium black coffee, CremeBruelee Latte, two extra potatoe patties... charged over $14.00. After leaving the drive thru, found that both crescents were over cooked and one was actually burnt black. My black coffee was correct, but the latte my wife order was flavored coffee. No extra potatoe patties and all served with an attitude from a...
Read full review of Tim Hortonsreward program
I work across the street from the Tim Hortons in Calgary at 49th Ave. Every break at 10:00 am I go to Tim Hortons to purchase a cappuccino and donut. ( December 19th 2019) I have the rewards card and on my 8th purchase I was told that I qualified for a free purchase. I asked them if I would get my coffee free. They told me that the Cappuccino was not...
Read full review of Tim Hortonsnew tv commercial
I'm concerned that your new commercial with the young boy stopping Santa Claus mid sentence shows little respect for an adult by interrupting him the way he did. It shows the boy demanding no socks. I just find that this ad suggests that it's ok to talk to adults in this manner. There's enough disrespect going on amongst young people. Do your ad people not see this? I have 2 grandchildren that tell me how kids talk at school and it's not pleasant to hear how they treat each other.
Ed Robert
tables
We come to this location alot and the tables are always dirty. Never do we see anyone clearing tables or wiping them!!! This place use to be cleaner. Poor management ... lazy workers?? I dunno which but not cool! It's not that hard and no excuses about being to busy!! Maybe this location plus a few others in Saskatoon need some new staff. Appears that Tim'...
Read full review of Tim Hortonsgift card
I entered the drive thru today around 4:45pm and asked for a 25 gift card and a coffee. When I received my gift card I noticed that it said happy birthday on it. I explained to the staff member that the gift card was not a birthday gift and requested a new card. I was informed by the staff member as well as another staff member (who I am assuming was the...
french vanilla drink mix
Every time I go to pick up french vanilla drink mix they are out. Safeway stocks it occasionally and sells it for $6.99. Our local tim hortons rarely stocks and charges $7.99. What and why?? So maddening to sit in the drive through just to be told they don't have it. This is not a new store at all and there's no reason why they shouldn't stock everything that's on their menu.
Read full review of Tim HortonsTim Hortons Reviews 0
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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