Menu
For Business Write a review File a complaint
Tim Hortons Customer Service Phone, Email, Contacts

Tim Hortons
Reviews and Complaints

www.timhortons.com

Learn how the rating is calculated

1.2 5 Reviews 3015 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Tim Hortons Complaints 3015

ComplaintsBoard
F
9:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons new lids on the coffee cups

The lids are bad to drink out of you burn your self. Who ever designed the lid does not drink hot coffee.
The opening is to far in and does not allow your lip to seal on the new lid. The coffee spills and runs down your lower lip and chin. The old lips are far better then this so called improvement.
Today September 19 2019, I had two coffees a large and a medium and had the same experience.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
C
8:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This location is really not that good. There seems to be only ever 1 employee working which is unfair to them, makes everything unbelievably slow, and frankly extremely dangerous for the single employee. There is always very little product and more often than not when I go to order an iced coffee they never have the machine running. Which is really upsetting. Please look into this location. It needs some attention.

Read full review of Tim Hortons
ComplaintsBoard
F
7:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We stop at the same Tim Hortons every single morning and lately we have been getting really bad service. This morning I stopped and got 5 coffee 3 breakfast sandwiches and one bagel . Out of five coffee I got 2 right my bagel was so discusting I had to throw it out. We use to go to the Tim Hortons on LancasterRd and we stopped going there because of bad...

View 0 more photos
Read full review of Tim Hortons
ComplaintsBoard
H
2:35 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Despite questioning the amount difference in Kensington PEI Tim Hortons compared to Ontario Canada, I was charged 2$ for a medium coffee, when it is listed at 1.79$ for the medium coffee at Tim Hortons franchise. As a franchise the prices should not change regardless of location, and I am very disappointed that this is the case. I am a Tim Hortons coffee...

Read full review of Tim Hortons
ComplaintsBoard
S
1:11 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I go to the thornton, on location on a daily basis. I order the same thing each day. At least once per week I get the wrong thing. Being on the road, sometimes I don't get to my order until i'm down the highway. I always check my food to make sure it is correct now, but my beverage is always the same. I give it a sniff test to make sure it is not coffee a...

Read full review of Tim Hortons
ComplaintsBoard
M
11:14 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, Today Thursday September 19th at 9:36am I arrived at the Tim Hortons location and only seeing a 2 car infront of me I decided to use the drive through. Other car came in behind me leaving me committed. After 4 minutes I finally got to order 2 large coffees, 2 cream 1 sugar and a chocolate chip muffin. 12 minutes past before I got...

Read full review of Tim Hortons
ComplaintsBoard
B
11:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons new maple leaf coffee lids

Every day this week I have spilled coffee on myself from the new lids, there are three issues that I would like to put forward.
First of all when the lid is attached and has not been opened it leaks profusely through both the small hole above the Mapleleaf and the mouthpiece before it is opened forming a big puddle on the top Of the cup inside the maple leaf. Try to take a sip from a coffee that has a puddle sitting on top of it and around the outside of the lid because of the overflow. The spillage also happens dripping down the side of the cup.
Secondly the one that really pisses me off is the fact that when I go to open the lid there is a small amount of coffee up inside the lift up piece that has sprayed me numerous times because it is tiny and slips from your finger springing back and spraying out its contents onto my shirt.

The old flat lids were so much better yes occasionally there was coffee coming out through the opening and I'm sure eventually you will come up with a proper style lid that will eliminate that. But if I may make a suggestion in the meantime, have your employees place the lids so that The opening is where the seam of the cup is that way the lid seal properly because it's not being lifted.

Thank you
Brian from Calgary.

Read full review of Tim Hortons
Update by Blaith
Sep 19, 2019 11:08 am EDT

Also with the new cup you can’t feel where the opening or spout it with your lips so is your cup is being put to your mouth at night you are going to miss the target.

Hide full review
ComplaintsBoard
B
10:46 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I love the French Vanilla drink and was using the rewards card but had trouble obtaining my free drink. There were different numbers coming up when I went to different sites. Turns out French Vanilla's are not part of the rewards program which is disappointing. This program does not compare to McDonald's as you can get any drink free, plush every hot drink...

Read full review of Tim Hortons
ComplaintsBoard
M
10:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, I was ordered vanilla ice latte and a wrap this morning, but the drink I have today tasted different from every other days that I ordered here. I don't know what ingredients have in that drink so I just told the employee there that It is tasted not right, i dont know what in here but could you add some more cream or something that have in here. But when...

View 0 more photos
Read full review of Tim Hortons
ComplaintsBoard
B
10:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So I went to Tim Hortons this morning and ordered a pumpkin spice latte and breakfast sandwich. When I got to the window and received my drink, it wasn't hot. I didn't specify whether I wanted hot or cold and they gave me a cold one so maybe that's my fault so I didn't complain. Then I Pulled past the window through the drive thru, took a sip and HATED...

View 0 more photos
Read full review of Tim Hortons
ComplaintsBoard
T
9:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons the new lids

These new lids just don't cut it
I have had over the last few days (getting 2 to 4) coffees per day
Lids that are not on correctly and popping off when I take them from the drive-thru window
lids that fall into the lid as opposed the folding back
you cannot do the 3 handed Canadian shuffle with this lid
and the taste is slightly different too

lets be honest, this was a marketing thing to STAY current with Micky D's

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
K
5:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons new lid

Driving to work 4am this morning. Ordered a large coffee 1 cream. Driving on the 401 Highway drinking my coffee. As I'm putting it back into the cup holder the whole "new" horrible lid came off and I wore my hot coffee. I work with a bunch of police officers and we all drink Tim's coffee and we all dislike the new lids. They don't seem to stay on the cup tightly and the hole is too small. My major complaint though is that I half my coffee landed on my lap this morning!

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
S
10:31 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The occasional mistake is reasonable. However I have to say this particular location makes mistakes every single time I make a purchase in the drive thru. Specifically today, I order wraps and bagel. Everything was cold. But yet I asked for "double" toasted. Wrap was cold including egg and sausage. Not sure how that is acceptable. Chicken chipotle wrap wa...

Read full review of Tim Hortons
ComplaintsBoard
S
2:35 am EDT

Tim Hortons staff, food quality

Ordered a chicken sandwich. Was given a bun with lettuce. I returned to drive through and let them.know thinking they would prepare a new one. They put a cold, rock hard piece of chicken that had clearly not been prepped. I complained again and they told me it was actually meant to be served cold. I asked for a manager and they said no manager would be in until 630. They refunded me in cash even though I paid via credit card. This was a terrible experience and I wouldn't normally waste energy writing in but I am embarresed for Tim Hortons that you would allow a restaurant to operate with such bad standards. Manager is Felicia. Employee is Gurinder. You can reach out to me to update me. [protected]@gmail.com

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
S
7:01 pm EDT

Tim Hortons drive thru

First and foremost I would like to say that the Tim Hortons staff in Sarnia, Ontario are wonderful. Polite, friendly and do the best they can to serve customer fast. I am sure I am not the first person to say this but if Tim Hortons wants to be a fast food establishment rather than Canada's favourite coffee shop then changes should be made to how you operate your drive thru. I can go to Macdonalds order full meals for my family and be in and out of there drive thru in 5 min tops, yet at Tim Hortons it's taking longer and longer to get a coffee in the drive thru, I have waited 15 min or more for one coffee. If I could suggest you put in a few drive thru parking spots for people with orders that are not ready yet, allowing the people with just coffee and or donut, muffins to get in and out quicker.
Sincerely Sandra Garnier.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
T
6:23 pm EDT

Tim Hortons new coffee lids

these lids are horrific. most times you cannot open the lid and have to take the lid off to push it open, spilling coffee on me. the coffee over flows onto the lid and when I go for my first drink it drips on me. they're like using a suckey cup slurping to get a drink. i work with the public and never heard one good comment about the lids only the same complaints. might as well buy mcdonalds coffee now cheaper and same lid..

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
M
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi Today I left my house to pick up my son from evergreen school located in evergreen sw calgary... So I decided to get myself a small french vanilla I went to the nearest one by gas station drive through I ordered n mentioned them to serve a fv which is not half water anyways they served me fv n obviously I couldn't taste it right there as it was really...

Read full review of Tim Hortons
ComplaintsBoard
N
5:59 pm EDT

Tim Hortons new lids

I would like to complain about the new lids.
I bought a coffee yesterday and as I picked up my coffee out of the cup holder in my car the lid popped off and coffee went all over my new white pants. They are now ruined.
This same issue happened to both my daughters and my husband in the same day. Coffee dumped all over there carpets in their cars (which is very difficult to clean and will soon smell like spoiled milk)
These lids are terrible!
They do not stay on the cup.
I have heard multiple complaints about these lids. I am hoping you will listen to our complaints and revert back to the original lids.
Keeping the new lids will probably discourage people from continuing to buy at tim hortons.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
S
4:40 pm EDT

Tim Hortons lids

Your choices of lids that you offer your customers are the worst. The ones you have used for years are a heck of alot better than these stupid sippy lids.

With all the $ you make you can come up with a better idea than these so please change them or come and clean my truck everyday from the amount of coffee list in my console or on my floor and clothes.

Read full review of Tim Hortons
View 0 more photos
Hide full review
ComplaintsBoard
S
3:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So I went to this tim hortons 5 blocks in the rain its a new franchise in downtown victoria I visit this at lest 3 times a week, to tell me they would not accept a canaidian $100 dollar bill to pay for 3 lunches... How totally non canadian is that... Thanks for no lunch and this is pathetic... Its money so compensate me the lunch I lost and the wet clothes i'm in we were hungry so we went elsewhere... Thanks

Read full review of Tim Hortons

Tim Hortons Reviews 0

Looks like Tim Hortons has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Tim Hortons, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.7
2634 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
    Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number
    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
    Confidence score
    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.